On the beach, sun-loungers, beach umbrellas, beach towels
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Reviews of Cadillac Hotel & Beach Club, Autograph Collection

4 out of 5
Cadillac Hotel & Beach Club, Autograph Collection
3925 Collins Ave, Miami Beach, FL

Reviews

8.2

Very good

Rating 10 - Excellent. 511 out of 1003 reviews" "
Rating 8 - Good. 224 out of 1003 reviews" "
Rating 6 - Okay. 122 out of 1003 reviews" "
Rating 4 - Poor. 78 out of 1003 reviews" "
Rating 2 - Terrible. 68 out of 1003 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jordan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were very accommodating and kind. Truly appreciated the staff. The hotel was beautiful as well.
Stayed 1 night in May 2024
Response from Oscar Morales on 15 May 2024
Jordan,Thank you for choosing the Cadillac Hotel for your recent visit to Miami Beach. We are delighted that you had a wonderful time. We hope to see you return on your next visit to Miami Beach.Sincerely,

6/10 Okay

Andrew, Cranston

Liked: Cleanliness, staff & service, property conditions & facilities
Food is way too expensive. Feels like you've been ripped off. I'll never book this hotel again for that reason.
Stayed 1 night in Mar 2024
Response from Resort Manager/Oscar Morales on 16 May 2024
Andrew,I apologize that you were not satisfied with the food and beverage pricing. I have alerted our Food and Beverage partners of your concerns.

10/10 Excellent

Hiroki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had good times in this hotel !
Stayed 2 nights in May 2024
Response from Hotel Leadership Team on 13 May 2024
Great day Hiroki,Thank you so much for your kind feedback.It was a pleasure hosting you at our resort.

6/10 Okay

sandra

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
The hotel is beautiful and the location is great. We paid for an upgrade to a suite with a great view. The food in the restaurants is incredible. However, given how much we paid there were a few things that were disappointing. First our room key lock wasn't working and we had to go ask for help to the lobby 5 times, they kept saying it was the key but clearly it wasn't, finally a tech came to check and changed the battery on the door. The housekeeping was also disappointing, they kept forgetting to leave us the complementary water bottles, they never took the trash, and they only left us slippers and robes the last day of our stay (we were there 4 days) given than we paid for a suite I expected more. Lastly we did see 3 small roaches in the room which was not pleasant.
Stayed 4 nights in May 2024
Response from Hotel Leadership Team on 14 May 2024
Dear Sandra,We would like to offer our sincerest apologies for mishaps in service you encountered during your stay at the Cadillac Hotel. I appreciate you making us aware of your negative experience and would like to thank you for your feedback. We strive to provide an excellent guest experience and your feedback helps us to improve the quality of our operations.

8/10 Good

Talia

Liked: Staff & service, property conditions & facilities
Overall a wonderful stay! The amenities were perfect. Our room was rather small, so be prepared if you have another guest with you to either get two beds or book a large space. We didn’t have many options for storing our items for a longer stay. Staff is friendly and you will always get prompt service. One thing I didn’t realize with room service is that they enter the room. Last time, they left it outside the door so it was a good thing we were not dressing. The only true downside is our sheets didn’t look super clean, which might be a side effect of busy times of the year. There were some old stains when we arrived, but we changed the sheets and had no other issues all trip long. Same with the towels in the room and at the beach. Overall - would book again but we are definitely curious about the value of other stays in this price range. Thank you for the nice stay!
Stayed 4 nights in May 2024
Response from Hotel Leadership Team on 13 May 2024
Great day Talia,Thank you for staying with us at the Cadillac Hotel.We appreciate your feedback.

10/10 Excellent

Stephanie

Travelled with family
Liked: Amenities, property conditions & facilities
The pool and location to the beach was great!
Stayed 2 nights in May 2024
Response from Hotel Leadership Team on 7 May 2024
Great day Stephanie, Thank you so much for your kind feedback.It was a pleasure hosting you at our resort.We look forward to your next stay with us

10/10 Excellent

Stephanie

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and property.
Stayed 3 nights in Apr 2024
Response from Hotel Leadership Team on 5 May 2024
Great day Stephanie,Thank you so much for your kind feedback. It was a pleasure hosting you at our resort.We look forward to your next stay with us

10/10 Excellent

Marcus, Ashburn

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel lobby and staff were great.
Stayed 5 nights in Apr 2024
Response from Hotel Leadership Team on 5 May 2024
Great day Marcus,Thank you so much for your kind feedback. It was a pleasure hosting you at our resort.We look forward to your next stay with us.

2/10 Terrible

Nicholas

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for our trip to Miami, and it was extremely disappointing. We requested an early check in, but didn't get into our room until after the original check in time. The food in the restaurants were mediocre at best and very overpriced for the quality of food. When we finally got checked in to our room, it was not clean, sliding door to the patio barely opened and appeared to have mold growing along the edges. The worst of it all was the fact that we saw giant cockroaches in our room. Absolutely disgusting! We called the front desk to complain, and they apologized and said they were sending a manager from housekeeping right away. A housekeeper showed up with a broom and can of Raid. He cleaned it up without saying anything to us. We decided to check out early instead of staying for another meal. We again complained to the front desk, and he said he is sending a note to the hotel manager, and they would contact us right away to resolve the issue. We have yet to hear from them two weeks later. We since have sent an email to Marriott corporate to let them know our experience, and again, they said we would have a response within 5 days and nothing. Do not waste your time and money on this joke of a hotel!!
Stayed 1 night in Apr 2024
Response from Kelvin H. on 30 Apr 2024
Dear Nicholas, Thank you for your review, and for staying with us at The Cadillac Hotel. I am truly sorry that your experience was not to your expectations. The service you describe is certainly not typical of our resort. That said, feedback like yours is helpful to improve the guest experience. Please feel free to reach out to me directly if you would like to discuss your stay further. Thank you again, and I hope we'll have the opportunity to welcome you back.

4/10 Poor

Congxin

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Kelvin H. on 30 Apr 2024
Dear Congxin, Thank you for taking your time to leave your review, and we are sorry that your stay was not to your expectations. Providing exceptional service and ensuring our guests have a memorable experience is our top priority. Our apologies for falling short on that experience during your stay. Please feel free to contact me if you wish to further discuss your stay.In the mean time, we hope to have the opportunity to welcome you back to our hotel

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Hotel Leadership Team on 30 Apr 2024
Great day Maria,Thank you so much for your kind feedback.We look forward to hosting you at our resort again.

6/10 Okay

Amy

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from Kelvin H. on 29 Apr 2024
Dear Amy, Thank you for taking your time to share your feedback with us, and our apologies for for not meeting your expectations. This is certainly not indicative of the service experience we strive to provide on a daily basis. I would welcome the opportunity to speak further regarding your stay. Please feel free to contact me at the hotel, at your convenience. In the meantime, thank you again for sharing your feedback, which is always appreciated.

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
It was
Stayed 3 nights in Apr 2024
Response from Kelvin H. on 29 Apr 2024
Dear Andrea, Thank you for staying with us at The Cadillac Hotel and for sharing your experience. We so appreciate your feedback. I'm happy to see that you enjoyed our beautiful hotel.We look forward to hosting you again soon for another revitalizing visit.

10/10 Excellent

Abduvadud

Liked: Cleanliness, staff & service, property conditions & facilities
👌
Stayed 3 nights in Mar 2024
Response from Hotel Leadership Team on 26 Apr 2024
Great day Abduvadud,Thank you so much for your kind feedback. It was a pleasure hosting you at our resort.We look forward to your next stay with us.

10/10 Excellent

Kamylah

Liked: Cleanliness, staff & service, property conditions & facilities
The property is amazing! Smells nice, clean, attentive staff, on a private beach, two different pools, 24 hours valet parking...I don't have one complaint.
Stayed 3 nights in Apr 2024
Response from Hotel Leadership Team on 26 Apr 2024
Great day Kamylah,Thank you so much for your kind feedback. It was a pleasure hosting you at our resort.We look forward to your next stay with us.

10/10 Excellent

Angelica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Where do I even begin? The Cadillac hotel was absolutely amazing. I celebrated my 30th three birthday weekend and I had the best time service factory. Everything was just amazing. I am so grateful and I had so much fun. Literally everything is right on the resort the beach, the pool, the restaurants, the people, great time and good food.
Stayed 3 nights in Apr 2024
Response from Oscar Morales/Resort Manager on 23 Apr 2024
Angelica,We are delighted that you had such a wonderful experience. Thank you for celebrating your birthday with us. We hope you stay with us should your future travels bring you back to Miami Beach.

8/10 Good

Olena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotel Leadership Team on 26 Apr 2024
Great day Olena,Thank you for your feedback.We look forward to hosting you at our resort again.

10/10 Excellent

danielle

Stayed 2 nights in Apr 2024
Response from Hotel Leadership Team on 13 May 2024
Great day Danielle,Thank you so much for your kind feedback.It was a pleasure hosting you at our resort.

6/10 Okay

Roy, Pointe-Claire

Liked: Cleanliness, staff & service, amenities
Location is very good , rooms are a bit small and old
Stayed 3 nights in Apr 2024
Response from Hotel Leadership Team on 22 Apr 2024
Dear Roy,Thank you for taking the time to share your feedback. We hope to have the opportunity to welcome you back at our resort.

10/10 Excellent

Bernard

Stayed 5 nights in Apr 2024
Response from Hotel Leadership Team on 10 May 2024
Dear Bernard,Thank you so much for your kind feedback.It was a pleasure hosting you at our resort.We look forward to your next stay with us.

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Oscar Morales/Resort Manager on 19 Apr 2024
Thank you for taking the time to fill out the survey. We are delighted that you had a great time at The Cadillac while visiting Miami Beach. We hope that you return soon.

10/10 Excellent

Kristyn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here for a quick getaway for my husband’s birthday. The balcony room with the ocean view was definitely worth it. The property is very clean and the staff go above and beyond. There’s an adult only pool, and direct access to the beach which comes with complimentary beach chairs, towels, and umbrella. The hotel bar and restaurants are also very nice, with many walkable restaurants if you want different options. We will definitely be back!
Stayed 2 nights in Apr 2024
Response from Jesus Ramos on 18 Apr 2024
Dear Kristyn,We are delighted to know you had a wonderful stay.We hope to welcome you back soon!

6/10 Okay

Nicole, Brooklyn

Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Staff & service
Stayed 7 nights in Apr 2024
Response from Hotel Leadership Team on 16 Apr 2024
Dear Nicole,Thank you for taking the time to share your feedback.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.

10/10 Excellent

Gladys

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Jesus Ramos on 18 Apr 2024
Dear Gladys,Thank you for choosing us!Warm regards

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time. The staff was wonderful and we would definitely stay again.
Stayed 4 nights in Apr 2024
Response from Hotel Leadership Team on 15 Apr 2024
Dear Jamie,Thank you so much for your kind feedback.We look forward to hosting you at our resort again.

4/10 Poor

Maureen

Travelled with family
Room wasn’t ready until 4:30. Hotel is a little run down and could use an update.
Stayed 1 night in Apr 2024
Response from Hotel Leadership Team on 15 Apr 2024
Dear Maureen,Thank you for taking a few moments to provide your feedback on your recent stay. We apologize for the delay on your room readiness. We always welcome our guest feedback and take your concerns seriously. We use it as a tool to prioritize training with our teams.

10/10 Excellent

Kimberly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was awesome from check in to check out. Miguel was amazing with our luggage
Stayed 1 night in Apr 2024
Response from Hotel Leadership Team on 15 Apr 2024
Great day Kimberly,Thank you so much for your kind feedback. We will share it with Miguel.We look forward to your next stay with us.

8/10 Good

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
I did not like such a late checkin time at 4:00 and the coffee bar was not well stocked did not have the ability to give me plain hot water for my tea.
Stayed 1 night in Apr 2024
Response from Hotel Leadership on 15 Apr 2024
Dear Jill,Thank you for taking the time to let us know about your experience.We always welcome our guest feedback and take your concerns seriously. We use this as a tool to prioritize training with our teams.

10/10 Excellent

Colin

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property
Stayed 7 nights in Apr 2024
Response from Hotel Leadership Team on 13 Apr 2024
Great day Colin,Thank you so much for your kind feedback.We look forward to your next stay with us.

8/10 Good

Kristin, Bothell, WA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Cadillac is a great location on mid Miami beach. The hotel is nice and the staff was friendly. I think the grounds around the hotel could be cleaner. The Cadillac staff could clean up litter better, there were items (napkins, caps, drink/skewers)in the bushes, etc. The maids were very friendly. Our room was supposed to be a partial view, we were facing the front street above the AC/HVAC unit for the hotel. Pro: it was constant white noise. Con: it was an awful view. I would stay again but in a different room. Overall: B- rating.
Stayed 4 nights in Apr 2024
Response from Jesus Ramos on 10 Apr 2024
Dear Kristin,Thank you for staying with us!We apologize for the inconveniences experienced!Warm regards

10/10 Excellent

Miguel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
every thing
Stayed 2 nights in Apr 2024
Response from Hotel Leadership Team on 8 Apr 2024
Dear Miguel,Thank you for your kind feedback. We look forward to your next stay with us.

8/10 Good

Shellie, Edmond

The property is looking a little worn. The food at Donna Marie is great!
Stayed 2 nights in Apr 2024
Response from Hotel Leadership Team on 8 Apr 2024
Dear Shellie,Thank you for staying with us at the Cadillac Hotel & Beach Club.We appreciate your feedback.

10/10 Excellent

Taek-Joon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jesus Ramos on 9 Apr 2024
Dear Taek-JoonThank you for choosing us and for sharing your valuable feedback!

6/10 Okay

Josephine

Travelled with group
Liked: Cleanliness, staff & service, amenities
Beautiful ArtDeco building and great aesthetics inside and out however some particular details let the place down. A room was booked for four persons and there were not enough towels, etc. for the occupancy. The bathroom sink was outside of the bathroom which was cute but there was nowhere to hang a hand towel. The allocation of only two beach or poolside lounge chairs per room is ridiculous if there are more than two persons occupying a room. A fee is applicable for more than two chairs! On a positive note, all the staff were especially helpful and supportive which was really appreciated.
Stayed 1 night in Apr 2024
Response from Jesus Ramos on 8 Apr 2024
Dear Josephine,We apologize for the inconveniences experienced!We hope you give us a second chance.

6/10 Okay

Laura

Travelled with partner
Liked: Cleanliness
Had a really nice time here with a few exceptions. Stayed with my husband for four nights and we're in our mid-thirties and we look "young." The general population of other guests was a bit older, which was no problem. We frequented the indoor lobby bar, the connected coffee shop, the beach service, and the outdoor tiki bar. Not ONCE in FIVE days were we asked to charge our bill to our room, and it was always assumed we were not guests and would need to pay via credit card immediately. Every other guest we were ever next to was asked what their room number was with the immediate assumption that they were guests at the hotel. We left with the feeling that we "didn't fit in" given our experience with the staff. We were also told no to a late checkout due to not being "members" yet we weren't told how to become a member. Location was decent but not close to a huge variety of restaurants within walking distance. Beach was clean. Room was very small/tight. Hotel lobby smells of an incredibly overpowering air freshener at all times. It was an expensive stay and we likely wouldn't return due to staff experience of feeling.. unwelcome.
Response from Jesus Ramos on 6 Apr 2024
Dear Laura,We are saddened to read this review. We strive everyday to make sure our guests have a memorable stay and this is not our standards.We hope you give us a second chance to make sure we exceed your expectations.Warm regards

10/10 Excellent

Gianna Emelia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Jesus Ramos on 13 Apr 2024
Dear Gianna,We are delighted to know you enjoyed your stay!Warm regards,

2/10 Terrible

clarenz carlo

Stayed 3 nights in Apr 2024
Response from Jesus Ramos on 6 Apr 2024
Dear Clarenz,We would like to hear more about your stay.Please kindly let us know!

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and staff was very accommodating
Stayed 2 nights in Mar 2024
Response from Mery Rivas Guest Service Manager on 31 Mar 2024
Thank you so much for your positive feedback! We are glad to hear that you enjoyed your stay.

10/10 Excellent

Eleanore

Travelled with family
Liked: Amenities
Great location, staff and hotel. Highly recommend.
Stayed 2 nights in Mar 2024
Response from Mery Guest Service Manager on 31 Mar 2024
Thank you for your amazing review! We appreciate your feedback and will be sharing your feedback with the team!

8/10 Good

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jesus Ramos on 1 Apr 2024
Dear Jasmine,Thank you for staying with us! We hope you welcome you back!

2/10 Terrible

ashley

Stayed 2 nights in Mar 2024
Response from Jesus Ramos on 19 Apr 2024
Dear Ashley,We would like to hear more about your stay.We are saddened to know it was not a memorable one.

10/10 Excellent

JaBen

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Cadillac hotel is a 5 star experience every time. The hotel is beautiful and the staff is warm and attentive from the front desk to the restaurant and hotel bar but the best place to be is at the Bungalow Bar where WESLEY, who is best described as Miamis ambassador for fun, serves drinks facilitates connections and orchestrates a bar full of laughter, fun and shots! Nothing like going on vacation and feeling like you're in a familar place where you can meet new friends and make new memories, that is the Bungalow Bar at the Cadillac and WESLEY is the man to see.
Stayed 4 nights in Mar 2024
Response from Mery Guest Service Manager on 31 Mar 2024
Hello, Thank you for your positive feedback. We are delighted to hear that you had such a great experience at our hotel! This feedback has been sent to Wesley's manager so that they can share it with him and celebrate a job well done. This means the world to us!

4/10 Poor

Jessica

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Mery Guest Service Manager on 31 Mar 2024
Hello, Thank you for taking the time to share your feedback with us. I regret to read of the misstep in service you endured and sincerely apologize for any inconvenience you had during your stay. Should you like to discuss your time with us in further detail, please do not hesitate to let us know.

10/10 Excellent

Yvette

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I love it for it to be my first time
Stayed 3 nights in Mar 2024
Response from Hotel Leadership Team on 26 Mar 2024
Great day Yvette, Thank you for your kind feedback. We look forward to your next stay with us.

10/10 Excellent

Jennifer

Stayed 2 nights in Mar 2024
Response from Jesus Ramos on 25 Mar 2024
Dear Jennifer,We would like to thank you for taking the time to share your experience.We hope to see you back!

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jesus Ramos on 22 Mar 2024
Hello Jasmine,Thank you so much for choosing us.We are happy to know you had a memorable stay.

10/10 Excellent

Makana

Stayed 2 nights in Mar 2024
Response from Jesus Ramos on 6 Apr 2024
Dear Makana,Thank you for your kind feedback!We hope to see you again!

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Mar 2024
Response from Mery Rivas on 16 Mar 2024
We appreciate your kind review and look forward to hosting you again soon!

10/10 Excellent

Courtney, Overland Park

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location right on beach and boardwalk!
Stayed 3 nights in Feb 2024
Response from Mery Rivas on 16 Mar 2024
Thank you for choosing to stay with us! We hope to see you again soon!

10/10 Excellent

Lia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Pools and beach fabulous. Best Caesar salad ever and Sunil at the poolside restaurant was lovely. Staff was friendly and so accommodating. Biker riding was a real treat.
Stayed 4 nights in Mar 2024
Response from Hotel Leadership Team on 13 Mar 2024
Great day Lia,Thank you for your kind feedback.We look forward to your next stay with us.