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Reviews of Best Western Plus Miami-Doral/Dolphin Mall

2.5 out of 5
Best Western Plus Miami-Doral/Dolphin Mall
3875 NW 107th Avenue, Doral, FL

Reviews

7.0

Good

Rating 10 - Excellent. 320 out of 1004 reviews" "
Rating 8 - Good. 231 out of 1004 reviews" "
Rating 6 - Okay. 168 out of 1004 reviews" "
Rating 4 - Poor. 133 out of 1004 reviews" "
Rating 2 - Terrible. 152 out of 1004 reviews" "

6.8/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mario, Miami

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Kind of retro the Hotel but covers our needs of the trip
Stayed 5 nights in Apr 2024

8/10 Good

Siam

Travelled with family, Business traveller
Liked: Staff & service
The room was definitely 3 star. The bathroom was extremely outdated. The shower was nice but the area around the tub had missing caulk between the tub and the wall. The staff was AWESOME and the checkin process was pretty quick.
Stayed 2 nights in May 2024

4/10 Poor

Rosemary

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The The property needs a lot of maintenance room had a lot of holes in the wall. I felt unsafe like people were watching … the hallway and room Was terrible smelt moldy, and the bathroom was rusty with hair when i got there. They do have free breakfasts but I got scare to even try something from there
Stayed 1 night in May 2024
Response from Management on 7 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Franklin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Updated, clean and nice room.
Stayed 4 nights in May 2024
Response from Management on 7 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Natali

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Muy bueno para hacer compras
Stayed 3 nights in May 2024
Response from Management on 7 May 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Jessica, Dunlop

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are booked for a late arrival for 2 nights. After delays on flights we only arrived just before 1 AM, we were greeted by night staff extremely friendly. Hotel vending machines were sold out due to high volume of guests front desk got us a few bottles of water and we headed off to bed. Bed was big and ok for comfort. Bathroom had all the amenities even shower caps which I was happy to see and use as I don’t often see them as much anymore. Room had kiruig but we enjoyed coffee in the breakfast area. Rooms were quiet Next morning breakfast was good, but busy. They have overflow seating outdoors which we did not mind at all. Selection breakfast was ok as well. Pool was decent and clean and enough seating around it. There is take Out, restaurants and groceries within walking distance however shopping is a bit further. Second morning breakfast not as good selection but still able to get something. ( never seen meatballs for breakfast before) they kept up with the high crowds at breakfast which I liked. Check out was simple. Unfortunately this hotel does not offer any shuttle services. Not even surcharge ones. But all in all it’s a good budget hotel. I’m sorry to see that it had such terrible reviews and I almost did not boom because of it, but glad we tried it. Thank you for a pleasant stay
Stayed 2 nights in Apr 2024
Response from Management on 3 May 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Crisnel

I got Severly bitten by bed bugs
Stayed 4 nights in Apr 2024
Response from Management on 1 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Carielle

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was excellent. Always my go to hotel when I am in Miami. Breakfast is always good, rooms are clean and beds are made up regularly
Stayed 2 nights in Apr 2024
Response from Management on 1 May 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Ana

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I like the area it feel safe
Stayed 1 night in Apr 2024
Response from Management on 1 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Naven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, spacious rooms.
Stayed 2 nights in Apr 2024
Response from Management on 25 Apr 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Rogelio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom is mold
Stayed 1 night in Apr 2024
Response from Management on 22 Apr 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Subarna

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
We have plan to stay for 4 days but hotel room are dirty,old furnishings, smells nasty.found nail on the floor which poked my mom feet.so very uncomfortable to stay.
Stayed 1 night in Apr 2024
Response from Management on 19 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Clean environment
Stayed 5 nights in Apr 2024
Response from Management on 19 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Anesia

Travelled with family
Great easy access to shopping areas
Stayed 6 nights in Apr 2024
Response from Management on 19 Apr 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Veronica

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Front desk staff was rude will see you standing in front of desk n wouldn’t offer to help
Stayed 3 nights in Apr 2024
Response from Management on 15 Apr 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Adrienne

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Location is good. Property has not been updated in several decades. Musty, old and needing alot of maintenance. Good enough for a layover night.
Stayed 1 night in Apr 2024
Response from Management on 15 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Mariselys

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean
Stayed 2 nights in Apr 2024
Response from Management on 11 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Santosh, Paramaribo

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Amenities
Floor carpet looks old and mattresses are old
Stayed 2 nights in Apr 2024
Response from Management on 11 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Christina

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The bathroom was terrible. Behind the door was yucky. It smelled like mold. The tub grout all cracked . The soap wouldn't even stay on. No shower power!. Manager friendly. Breakfast good.
Stayed 1 night in Apr 2024
Response from Management on 9 Apr 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Niurka

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Management on 9 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly.
Stayed 4 nights in Mar 2024
Response from Management on 9 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were able to check in after our cruise and they allowed us to use pool area aftercheck out until our plane left
Stayed 1 night in Apr 2024
Response from Management on 9 Apr 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Lucie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel was very dirty, rude staff and not what was expected from other reviews and pictures on Expedia.com
Stayed 2 nights in Mar 2024
Response from Management on 2 Apr 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Camille

Liked: Staff & service
Disliked: Cleanliness
Stayed 4 nights in Feb 2024
Response from Management on 2 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Gabriela

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Good location, but the hotel is a little old, so property does not look modern o new
Stayed 1 night in Mar 2024
Response from Management on 2 Apr 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Davina

Travelled with family
Disliked: Staff & service, property conditions & facilities
The hotel rate was very expensive yet the bfast was Ltd and only until 9am. The night we chkd in, there was no wifi until the next day. Front desk staff never answer the phone. They’re often away from the desk so u hv to call hello hello when u need sthg.
Stayed 2 nights in Mar 2024
Response from Management on 2 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Enoch

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 2 nights in Mar 2024
Response from Management on 2 Apr 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Rashonda, Dansville

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Room smelled like major mold!!! Bathroom was dirty
Stayed 1 night in Mar 2024
Response from Management on 2 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Hidenori, Corona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Mar 2024
Response from Management on 2 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Narassa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 3 nights in Mar 2024
Response from Management on 2 Apr 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Kevveon

Quiet environment
Stayed 3 nights in Feb 2024
Response from Management on 2 Apr 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Srijit

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Very dirty rooms. The rooms stink. Dirty linens as well
Stayed 2 nights in Mar 2024
Response from Management on 2 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Management on 2 Apr 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Nolasco

Liked: Staff & service
Nothing
Stayed 3 nights in Mar 2024
Response from Management on 2 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Alfredo

Liked: Cleanliness, staff & service, amenities
Very quiet and helpful
Stayed 4 nights in Mar 2024
Response from Management on 2 Apr 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Crystal

Stayed 1 night in Mar 2024
Response from Management on 2 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Juliette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Management on 2 Apr 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Valeska, Noord

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Our room had broken curtain, broken sofa bed, mold in bathroom and the bed was too soft. Informed front desk. No feedback received to change room.
Stayed 4 nights in Mar 2024
Response from Management on 2 Apr 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Valeska, Noord

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, room was not as expected. Broken curtain, broken sofa bed, mold in bathroom, mattress too soft. Informed front desk. No feedback. Front desk most of the time empty.
Stayed 3 nights in Mar 2024
Response from Management on 2 Apr 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Laurie

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities
Our group had 4 rooms. Some had mold and a musty smell. The beds were ok. It was fine for the one night that we stayed there but would not stay for a full week.
Stayed 2 nights in Mar 2024
Response from Management on 2 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Nicholas

Stayed 3 nights in Mar 2024
Response from Management on 9 Apr 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Seth

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Management on 19 Mar 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Mariel, Alpharetta

Liked: Staff & service
Stayed 3 nights in Mar 2024
Response from Management on 19 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's quiet but close to a lot of shops and restaurants.
Stayed 1 night in Mar 2024
Response from Management on 19 Mar 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Rennie

Disliked: Cleanliness, staff & service, property conditions & facilities
DO NOT STAY HERE. The hotel bathroom is disgusting, it’s full of mold and mildew. Bedroom wall was patched and it was a terrible job. I had to leave the hotel and book a room elsewhere, as I couldn’t stay there for the night as it was that terrible. Pre paid for a king in advanced amd got a twin bed. Front desk said they are sold out and housekeeping moved me. Worst hotel ever. I want my money back!!!!!
Stayed 1 night in Mar 2024
Response from Management on 19 Mar 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Luis

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not friendly at all
Stayed 1 night in Mar 2024
Response from management on 14 Mar 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Danielle

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very must smell when we first entered the room. They need dehumidifiers. Tv cable didn’t work.
Stayed 1 night in Mar 2024
Response from management on 14 Mar 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Pradeep

Liked: Staff & service
Good Service the room are in need of a do over on the web it said that the proper ty was just renovated however it was NOT.
Stayed 7 nights in Mar 2024
Response from management on 14 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Raiz

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 2 nights in Mar 2024
Response from Management on 14 Mar 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Misty, Fort Worth

Travelled with family
Disliked: Property conditions & facilities
When we got to the hotel we were told that our room had been canceled. We never canceld the room nor did we receive a refund for the cancelation. It was very upsetting because it was 10pm and they are saying that they are fully booked with nothing that can be done. After asking for the manager the front desk person called him and somehow found an available room in a fully booked hotel. The room itself had a bad odor, smelled like apple cidar vinegar. The bed was too soft for me and I usually sleep on a 45 for a sleep number bed. The shower had rust and I didn't want to go barefoot on the carpet. Overall, I would not stay here again and not because of them canceling our room wothout notice or refund.
Stayed 1 night in Mar 2024
Response from management on 14 Mar 2024
Thanks for staying with us. We appreciate your feedback!