Standard Room, 1 King Bed with Sofa bed, Accessible, Non Smoking (with Sofabed) | In-room safe, desk, laptop workspace, blackout curtains

Reviews of Best Western Plus Kendall Hotel & Suites

2.5 out of 5
Best Western Plus Kendall Hotel & Suites
8560 SW 124th Avenue, Miami, FL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 718 out of 1011 reviews" "
Rating 8 - Good. 200 out of 1011 reviews" "
Rating 6 - Okay. 50 out of 1011 reviews" "
Rating 4 - Poor. 17 out of 1011 reviews" "
Rating 2 - Terrible. 26 out of 1011 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 1 night in Apr 2024
Response from Frank, AGM on 28 Apr 2024
Hello Andy,we appreciate you taking time to share your feedback and such a great rating after your most recent stay at our hotel.We hope you will come visit us again soon!Best regards.

10/10 Excellent

Deyki

Liked: Cleanliness, staff & service, property conditions & facilities
everything
Stayed 2 nights in Apr 2024
Response from Jennifer on 26 Apr 2024
We appreciate your rating and review.

8/10 Good

Ronnisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Jennifer on 23 Apr 2024
Thank your for your review, we appreciate your feedback.

8/10 Good

Maria Luisa Van

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This location was located near some fast food and other restaurants, 5 minute driver to a shopping center. The staff was nice when asked about extra shampoo and towels, the pool area was nice maybe needs a few extras lounge chairs, pool was heated and they also had a hot tub.
Stayed 3 nights in Apr 2024
Response from Cathy Otero on 22 Apr 2024
Hi Maria Luisa, We are pleased to know that our services, amenities & facilities all met your expectations. Thank you for such a great review and look forward to your future visit.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Cathy Otero on 22 Apr 2024
Hi Deborah, We greatly appreciate the rating. Thank you for staying with us.

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A1
Stayed 1 night in Apr 2024
Response from Cathy Otero on 22 Apr 2024
Hi Ricardo, We greatly appreciate the rating. Thank you for staying with us.

10/10 Excellent

Odalis

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was wonderful
Stayed 1 night in Apr 2024
Response from Frank, AGM on 21 Apr 2024
Dear Ms. Odalis,thank you so much for your kind words and great rating on your most recent stay at our hotel.We appreciate your feedback and your business.Looking forward to your next visit very soon!Best regards.

10/10 Excellent

andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shopping dining close to highway but safe
Stayed 3 nights in Mar 2024
Response from Frank, AGM on 13 Apr 2024
Hello Andrew,thank you so much for your great feedback and score!we truly value your business and look forward to seeing you here again soon.Best regards.

10/10 Excellent

Ghislen

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff service location. Thanks Five stars ⭐️
Stayed 4 nights in Apr 2024
Response from Frank, AGM on 12 Apr 2024
Hello Ghislen,thank you so much for your feedback and terrific score.We are glad you had a pleasant stay at our hotel and look forward to seeing you again here soon!Best regards.

2/10 Terrible

PRASHANTRAO

Disliked: Cleanliness, staff & service
Stayed for 4 nights and never once during our stay room has been cleaned including the trash pick up, towels and toilet paper we need to go front desk and ask for them every day. Raised issue with the Facility Manager and have not heard so far. Overall I don’t recommend this property
Response from Jennifer on 9 Apr 2024
Prashantrao, we strive to try and meet our guest’s request. It's unhappy to hear we couldn't meet your request due to checkout time and high demand for early arrivals. We hope the rest of your stay was memorable.

4/10 Poor

Majed, Thornton

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I called in around 10:30 am i asked the guy at the reception if we could stay 30 minutes after 11 am since we woke up little late and my wife and daughter were taken a shower his answer was " no I really can't do that " i never experienced something like this before was like wow how rude and disturbing is that? We had to rush to leave the hotel.
Stayed 2 nights in Apr 2024
Response from Frank, AGM on 8 Apr 2024
Dear Mr. Majed,we truly regret your departure process at our hotel was disappointing and not up to your expectations.Unfortunately, just like with early checkins, we cannot guarantee late checkouts either; they are both dependent on availability and operational requirements that given day.On the day of your departure we were completely sold out for that evening, and were expecting a couple of large groups to checkin at once later in the afternoon.Thus the hotel's Management instructed the front desk team not to allow any late checkouts that day.The gentleman with who you spoke was following Mgmt instructions, and as he attempted to explain the reason for not being able to accommodate your request, your terminated the call.Under different circumstances, we would have gladly given you extra time to depart the hotel and checkout past the usual time of 11:00 amOnce again, please accept our apologies for not being able to give you the requested checkout and flexibility.We hope you will visit us again soon so we can provide you the comfort and positive experience our guests are accustomed to and expect from our hotel.Best regards.

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hidden gem. Staff very helpful and friendly. Rooms are clean and well kept. Free parking and breakfast included!
Response from Frank, AGM on 7 Apr 2024
Hello Susan,thank you so much for taking the time to give us your feedback on your most recent stay at our hotel.We appreciate your kind words which we will gladly share with the staff.Looking forward to your next visit soon!Best regards,

8/10 Good

desiree

Stayed 2 nights in Apr 2024
Response from Jennifer on 23 Apr 2024
We appreciate your rating and feedback.

10/10 Excellent

Horacio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Hotel
Stayed 5 nights in Mar 2024
Response from Jennifer on 5 Apr 2024
We appreciate your feedback. Thank you for your review and rating.

10/10 Excellent

Francisca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at front desk very attentive, rooms clean smelled nice bathroom very clean. Breakfast good.
Response from Frank, AGM on 1 Apr 2024
Hello Francisca,thank you so much for your great feedback and comments about your most recent stay at our hotel.We certainly appreciate it and we are glad you had a pleasant and comfortable experience with us.Hope you visit us again very soon!Best regards.

10/10 Excellent

Charity, Oconomowoc

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Mar 2024
Response from Frank, AGM on 1 Apr 2024
Hello Ms. Charity,we appreciate your great feedback and comment on your recent stay.hope you will visit us again very soon!thank you and best regards.

10/10 Excellent

Eliseo

Stayed 3 nights in Mar 2024
Response from Frank, AGM on 21 Apr 2024
Hello Mr. Eliseo,thank you for your feedback and very good score regarding your most recent visit at our hotel.We truly appreciate it, and hope to see you here again soon!Best regards.

8/10 Good

Bee

Liked: Cleanliness, staff & service, property conditions & facilities
It offered what needed after surgery. Wish I stayed longer.
Stayed 1 night in Mar 2024
Response from Jennifer on 29 Mar 2024
Dear Bee,We are pleased to hear your stay was exceptional. Thank you for your review and rating, until next time.

10/10 Excellent

José

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jennifer on 29 Mar 2024
Dear Jose, Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Horacio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and city
Stayed 6 nights in Mar 2024
Response from Frank, AGM on 24 Mar 2024
Hello Horacio,thank you for taking the time to provide us your feedback and comments regarding your most recent stay at our hotel.We truly appreciate your comments and hope you visit us again soon!Best regards.

10/10 Excellent

Juan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well reviewed by others as an excellent option for the price. Very polite staff
Stayed 2 nights in Mar 2024
Response from Frank, AGM on 24 Mar 2024
Hello Juan,thank you so much for taking the time to give us your feedback and for your kind compliments of our staff. They will be very pleased to know you enjoyed your stay and appreciated their courtesy and dedication.We look forward to your next visit at our hotel.Best regards!

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice job
Stayed 1 night in Mar 2024
Response from Frank, AGM on 24 Mar 2024
Hello Ivan,we appreciate you taking the time to give us your feedback about your most recent stay at our hotel.we are glad it was enjoyable and certainly hope you will visit us again soon.best regards!

6/10 Okay

Perry

Travelled with family and small children
Liked: Cleanliness, staff & service
The ironing board was broken and was not replaced.
Stayed 1 night in Mar 2024
Response from Cotero on 17 Mar 2024
Hi Perry, We apologize for not having the ironing board replaced within a reasonable time. Thank you for bringing this matter to our attention.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A short 18 minute drive to the airport. Clean rooms and great location.
Stayed 1 night in Mar 2024
Response from Frank, AGM on 17 Mar 2024
Hello David.Thank you for taking the time to give us your feedback.We value your opinion and hope you will visit us again soon.Best regards.

6/10 Okay

david

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Shower was cold coffee was scalding
Stayed 1 night in Mar 2024
Response from Frank, AGM on 17 Mar 2024
Hello David.Thank you for your feedback.Please accept our sincere apologies for the cold shower!We are confident we can meet your expectations for comfort and service on your next visit.Hope to see you again soon.

8/10 Good

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Cotero on 14 Mar 2024
Hi Katrina, We greatly appreciate the rating. Thank you for staying with us.

8/10 Good

Eugene, Rowayton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was not excellent,
Stayed 1 night in Mar 2024
Response from COtero on 13 Mar 2024
Hi Eugene,We greatly appreciate the rating. Thank you for staying with us.

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet, great included breakfast, easy check in, nice pool.
Stayed 1 night in Mar 2024
Response from Cathy Otero on 12 Mar 2024
Hi Andrew,Its always a pleasure to hear about our guest experience.We greatly appreciate the feedback and look forward to your future visit.

10/10 Excellent

Darline

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is in the perfect location for what I need, the staff was so friendly and helpful
Stayed 1 night in Mar 2024
Response from Cotero on 11 Mar 2024
Hi Darline, We greatly appreciate the rating!Thank you for staying with us.

10/10 Excellent

BARTLOMIEJ, Naples

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property!
Stayed 2 nights in Mar 2024
Response from Cotero on 11 Mar 2024
Hi Bartlomiej, It is a pleasure to have met your expectations during your recent stay. Thank you for a great review!

8/10 Good

Catherine

We loved the property . When I walked into the lobby and to the front desk, there were 3 people at the front desk. One was on the phone, another was writing, and the 3rd was shuffling l Papers. I stood there without anyone acknowledging me for 3 or 4 minutes. I felt ignored. I started to move away and only then I was spoken to.
Stayed 1 night in Mar 2024
Response from Cotero on 11 Mar 2024
Hi Catherine, We greatly appreciate your feedback regarding the check in experience during shift change. Thank you for staying with us and hope the rest of your stay was pleasant.

10/10 Excellent

Karol

Stayed 1 night in Mar 2024
Response from Frank, AGM on 1 Apr 2024
Hello Karol,thank you so much for this great score on your most recent stay at our hotel.we are glad to hear you had a pleasant and comfortable experience.Please come visit us again soon!Best regards.

10/10 Excellent

Juliana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Feels like Home
Stayed 1 night in Mar 2024
Response from Cotero on 11 Mar 2024
Hi Juliana,We greatly appreciate the rating. Thank you for staying with us.

10/10 Excellent

Carol

The property is great, as is the location. If I’m ever have the opportunity to need a place fr the evening, this would be the one ‘
Stayed 1 night in Mar 2024
Response from Cotero on 10 Mar 2024
Hi Carol,We are pleased to have met your expectations during your recent stay. We look forward to seeing you in the future.

10/10 Excellent

Georg

Stayed 1 night in Mar 2024
Response from Cathy Otero on 25 Mar 2024
Hi George, We greatly appreciate the rating!Thank you for staying with us.

10/10 Excellent

Alina

Stayed 2 nights in Feb 2024
Response from Cathy Otero on 25 Mar 2024
Hi Alina,We greatly appreciate the rating!Thank you for staying with us.

10/10 Excellent

Yesenia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is a really clean place to stay and it's really quiet
Stayed 1 night in Feb 2024
Response from Jennifer on 4 Mar 2024
We are pleased to hear that our staff and facilities met your family needs. Thank you for staying with us.

10/10 Excellent

Stefan, Vista

Liked: Cleanliness, staff & service, property conditions & facilities
we were happy
Stayed 1 night in Feb 2024
Response from Cathy Otero on 4 Mar 2024
Hi Stefan, We greatly appreciate this rating!Thank you for staying with us,

10/10 Excellent

Antonella

Stayed 2 nights in Feb 2024
Response from Jennifer on 22 Mar 2024
Hi Antonella, we appreciate the rating! Thank you for staying with us.

10/10 Excellent

Lianne

Stayed 1 night in Feb 2024
Response from Jennifer on 22 Mar 2024
Hi Lianne, we appreciate the rating! Thank you for staying with us.

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and beds are comfortable. Breakfast area is big and has a good variety. Front desk was helpful when having to make some changes to my reservation. Will definitely come back here next time I'm in the area. Would recommend!
Stayed 2 nights in Feb 2024
Response from Frank, AGM on 26 Feb 2024
Thank you so much for taking the time to respond and share your comments. We truly value your feedback and are very glad you enjoyed your most recent stay at our hotel.Looking forward to having you visit us again soon!All the best!

10/10 Excellent

Marilyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We chose a handicapped accessible room with a king bed and sofa bed for three of us friends to share for two nights. It was very spacious with a huge bathroom with a tub/shower, a kitchenette area with cabinets and counter, a sink, refrigerator, microwave, and a Keurig coffeemaker. The breakfast was exceptional with a wide selection of hot and cold items: a waffle-maker, freshly made omelets with sausage or potatoes, a variety of fresh fruit, hot and cold cereals with many topping choices, bagels and pastries. The prompt 6am start was convenient for us, and the juices and coffee were ready a bit earlier.
Stayed 2 nights in Feb 2024
Response from Frank, AGM on 1 Mar 2024
Thank you so much for taking the time to provide us your feedback and comments.We are glad you enjoyed our breakfast as we are constantly striving to improve both the variety and quality of our food choices.Hope you come stay with us again soon!

10/10 Excellent

Junghyun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Jennifer on 24 Feb 2024
Hi Junghyun,Thank you for your rating and feedback.

10/10 Excellent

Dave, Portland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean and reasonably priced.
Stayed 2 nights in Feb 2024
Response from Jennifer on 21 Feb 2024
Thank you for your feedback we are delighted to hear that you enjoyed your stay and our surrounding areas.

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was quite enjoyable. The staff was welcoming upon our arrival and throughout our stay. Our room, and as well as the entire hotel, was very clean. Our bed and pillows were extremely comfortable! Also, I can’t so enough good things about the location. We we able to walk across the street to a couple of good restaurants both nights of our stay, and there is shopping in the near vicinity. We will be staying here again when we need a hotel in this area.
Stayed 3 nights in Feb 2024
Response from Cathy Otero on 21 Feb 2024
Hi Shannon, Always a pleasure to hear our guest have a wonderful experience with us. Thank you for the rating.

10/10 Excellent

Jeffrey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I stay here every few months. Great location, clean rooms, and staff is always nice.
Stayed 1 night in Feb 2024
Response from Cotero on 20 Feb 2024
Hi Jeffrey, We are pleased to have met your expectations regarding the location, cleanliness and services provided. Thank you for staying with us.

10/10 Excellent

Karen

Stayed 1 night in Feb 2024
Response from Jennifer on 22 Mar 2024
Hi Karen, we appreciate the rating! Thank you for staying with us.

4/10 Poor

ADAM

Travelled with family
Liked: Property conditions & facilities
I have traveled a lot and stayed in many hotels. Never before have I been harassed by cleaning staff to vacate my room. We were literally packing and tidying up our room at 11am check out time as the insistent knocks on our door by rude cleaning personnel began. The first time I was polite. But every ten minutes hassling us to leave? That’s not how you treat guests. I doubt we’ll be back.
Stayed 2 nights in Feb 2024
Response from Cathy Otero on 19 Feb 2024
Hi Adam, I am unhappy to hear your check out experience. We take these matters seriously and will look into this matter. Greatly appreciate you providing us with your feedback and hope you will consider us in the future to make things right.

8/10 Good

Nancy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Need to take care the bathroom. We found every night small cockroach
Stayed 6 nights in Feb 2024
Response from Cathy Otero on 15 Feb 2024
Hi Nancy, We greatly appreciate the rating and feedback. Thank you for sharing your observations and will look into this. Thank you

10/10 Excellent

Echo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Cathy Otero on 15 Feb 2024
Hi Echo, We greatly appreciate the rating!Thank you for staying with us