All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Hello Juliana,thank you for sharing your feedback on your most recent stay at our hotel.We are glad you and your kids enjoyed our facilities.Look forward to your next visit soon!Best regards.
I thought the hotel itself was great, very clean and safe!
Kelsey
Stayed 1 night in May 2024
Response from Frank, AGM on 15 May 2024
Hello Kelsey,thank you very much for taking the time to share your feedback and kind comments about your most recent stay at our hotel.We are glad you had a pleasant experience and hope you will visit us again, soon!Regards.
Dear Malay,thank you for taking the time to share your feedback about your most recent stay at our hotel.We hope you will visit us again real soon!Best regards.
This place was a great hotel for the price, I would definitely recommend this hotel. The room was clean the hotel was quiet it was a great find and the reviews sealed the deal for me. They were spot on.
Jeanette
Stayed 1 night in May 2024
Response from Jennie on 13 May 2024
Thank you so much for your rating and review. We appreciate your feedback. It was our pleasure to meet all your expectations. Until next time.
Hello Alex,we truly appreciate your time to share your feedback and scoring regarding your most recent stay at our hotel.We are glad it was a pleasant experience and we look forward to seeing here again soon!Best regards.
Came here for business trip. We didn’t really stay there due to the availability of rooms. The hotel refunded us very quickly and the friendly staffs treated us with good attitude all along.
Sheng
Stayed 1 night in May 2024
Response from Frank, AGM on 14 May 2024
Dear Sheng,We truly appreciate your feedback and kind comments about our staff and service.We are sorry we could not accommodate you on this recent occasion and hope you can visit us in the near future.Best regards.
8/10 Good
Carlos
6 May 2024
Liked: Amenities
Good
Carlos
Stayed 2 nights in May 2024
Response from Jennifer on 6 May 2024
We appreciate your rating and review.
10/10 Excellent
Marielen
Travelled with family, Travelled with family and small children
Very clean, quiet and great service. I will certainly come back.
Marielen
Stayed 1 night in May 2024
Response from Frank, AGM on 6 May 2024
Hello Marielen,thank you for taking the time to share your feedback on your most recent stay at our hotel.We are very glad it was a great experience for you and we look forward to seeing you again soon!Regards,
Located just off the Florida Turnpike and within walking distance of a nice mall with shopping and restaurants. The hotel is very well kept and clean and the staff very friendly and welcoming. The rooms are basic but clean and updated.
Hello Andy,we appreciate you taking time to share your feedback and such a great rating after your most recent stay at our hotel.We hope you will come visit us again soon!Best regards.
This location was located near some fast food and other restaurants, 5 minute driver to a shopping center.
The staff was nice when asked about extra shampoo and towels, the pool area was nice maybe needs a few extras lounge chairs, pool was heated and they also had a hot tub.
Maria Luisa Van
Stayed 3 nights in Apr 2024
Response from Cathy Otero on 22 Apr 2024
Hi Maria Luisa, We are pleased to know that our services, amenities & facilities all met your expectations. Thank you for such a great review and look forward to your future visit.
Dear Ms. Odalis,thank you so much for your kind words and great rating on your most recent stay at our hotel.We appreciate your feedback and your business.Looking forward to your next visit very soon!Best regards.
Hello Andrew,thank you so much for your great feedback and score!we truly value your business and look forward to seeing you here again soon.Best regards.
Great staff service location. Thanks
Five stars ⭐️
Ghislen
Stayed 4 nights in Apr 2024
Response from Frank, AGM on 12 Apr 2024
Hello Ghislen,thank you so much for your feedback and terrific score.We are glad you had a pleasant stay at our hotel and look forward to seeing you again here soon!Best regards.
2/10 Terrible
PRASHANTRAO
9 Apr 2024
Disliked: Cleanliness, staff & service
Stayed for 4 nights and never once during our stay room has been cleaned including the trash pick up, towels and toilet paper we need to go front desk and ask for them every day. Raised issue with the Facility Manager and have not heard so far. Overall I don’t recommend this property
PRASHANTRAO
Response from Jennifer on 9 Apr 2024
Prashantrao, we strive to try and meet our guest’s request. It's unhappy to hear we couldn't meet your request due to checkout time and high demand for early arrivals. We hope the rest of your stay was memorable.
I called in around 10:30 am i asked the guy at the reception if we could stay 30 minutes after 11 am since we woke up little late and my wife and daughter were taken a shower his answer was " no I really can't do that " i never experienced something like this before was like wow how rude and disturbing is that?
We had to rush to leave the hotel.
Majed
Stayed 2 nights in Apr 2024
Response from Frank, AGM on 8 Apr 2024
Dear Mr. Majed,we truly regret your departure process at our hotel was disappointing and not up to your expectations.Unfortunately, just like with early checkins, we cannot guarantee late checkouts either; they are both dependent on availability and operational requirements that given day.On the day of your departure we were completely sold out for that evening, and were expecting a couple of large groups to checkin at once later in the afternoon.Thus the hotel's Management instructed the front desk team not to allow any late checkouts that day.The gentleman with who you spoke was following Mgmt instructions, and as he attempted to explain the reason for not being able to accommodate your request, your terminated the call.Under different circumstances, we would have gladly given you extra time to depart the hotel and checkout past the usual time of 11:00 amOnce again, please accept our apologies for not being able to give you the requested checkout and flexibility.We hope you will visit us again soon so we can provide you the comfort and positive experience our guests are accustomed to and expect from our hotel.Best regards.
Hidden gem. Staff very helpful and friendly. Rooms are clean and well kept. Free parking and breakfast included!
Susan
Response from Frank, AGM on 7 Apr 2024
Hello Susan,thank you so much for taking the time to give us your feedback on your most recent stay at our hotel.We appreciate your kind words which we will gladly share with the staff.Looking forward to your next visit soon!Best regards,
Staff at front desk very attentive, rooms clean smelled nice bathroom very clean. Breakfast good.
Francisca
Response from Frank, AGM on 1 Apr 2024
Hello Francisca,thank you so much for your great feedback and comments about your most recent stay at our hotel.We certainly appreciate it and we are glad you had a pleasant and comfortable experience with us.Hope you visit us again very soon!Best regards.
Hello Ms. Charity,we appreciate your great feedback and comment on your recent stay.hope you will visit us again very soon!thank you and best regards.
10/10 Excellent
Eliseo
30 Mar 2024
Eliseo
Stayed 3 nights in Mar 2024
Response from Frank, AGM on 21 Apr 2024
Hello Mr. Eliseo,thank you for your feedback and very good score regarding your most recent visit at our hotel.We truly appreciate it, and hope to see you here again soon!Best regards.
Hello Horacio,thank you for taking the time to provide us your feedback and comments regarding your most recent stay at our hotel.We truly appreciate your comments and hope you visit us again soon!Best regards.
Well reviewed by others as an excellent option for the price. Very polite staff
Juan
Stayed 2 nights in Mar 2024
Response from Frank, AGM on 24 Mar 2024
Hello Juan,thank you so much for taking the time to give us your feedback and for your kind compliments of our staff. They will be very pleased to know you enjoyed your stay and appreciated their courtesy and dedication.We look forward to your next visit at our hotel.Best regards!
Hello Ivan,we appreciate you taking the time to give us your feedback about your most recent stay at our hotel.we are glad it was enjoyable and certainly hope you will visit us again soon.best regards!
6/10 Okay
Perry
Travelled with family and small children
17 Mar 2024
Liked: Cleanliness, staff & service
The ironing board was broken and was not replaced.
Perry
Stayed 1 night in Mar 2024
Response from Cotero on 17 Mar 2024
Hi Perry, We apologize for not having the ironing board replaced within a reasonable time. Thank you for bringing this matter to our attention.
A short 18 minute drive to the airport. Clean rooms and great location.
David
Stayed 1 night in Mar 2024
Response from Frank, AGM on 17 Mar 2024
Hello David.Thank you for taking the time to give us your feedback.We value your opinion and hope you will visit us again soon.Best regards.
6/10 Okay
david
15 Mar 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Shower was cold coffee was scalding
david
Stayed 1 night in Mar 2024
Response from Frank, AGM on 17 Mar 2024
Hello David.Thank you for your feedback.Please accept our sincere apologies for the cold shower!We are confident we can meet your expectations for comfort and service on your next visit.Hope to see you again soon.
Hi Bartlomiej, It is a pleasure to have met your expectations during your recent stay. Thank you for a great review!
8/10 Good
Catherine
11 Mar 2024
We loved the property . When I walked into the lobby and to the front desk, there were 3 people at the front desk. One was on the phone, another was writing, and the 3rd was shuffling l
Papers. I stood there without anyone acknowledging me for 3 or 4 minutes. I felt ignored. I started to move away and only then I was spoken to.
Catherine
Stayed 1 night in Mar 2024
Response from Cotero on 11 Mar 2024
Hi Catherine, We greatly appreciate your feedback regarding the check in experience during shift change. Thank you for staying with us and hope the rest of your stay was pleasant.
10/10 Excellent
Karol
11 Mar 2024
Karol
Stayed 1 night in Mar 2024
Response from Frank, AGM on 1 Apr 2024
Hello Karol,thank you so much for this great score on your most recent stay at our hotel.we are glad to hear you had a pleasant and comfortable experience.Please come visit us again soon!Best regards.