Standard Room, 1 King Bed with Sofa bed, Accessible, Non Smoking (with Sofabed) | In-room safe, desk, laptop workspace, blackout curtains

Reviews of Best Western Plus Kendall Hotel & Suites

2.5 out of 5
Best Western Plus Kendall Hotel & Suites
8560 SW 124th Avenue, Miami, FL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 728 out of 1020 reviews" "
Rating 8 - Good. 200 out of 1020 reviews" "
Rating 6 - Okay. 50 out of 1020 reviews" "
Rating 4 - Poor. 15 out of 1020 reviews" "
Rating 2 - Terrible. 27 out of 1020 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Juliana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My kids loved the rooms
Stayed 2 nights in May 2024
Response from Frank, AGM on 16 May 2024
Hello Juliana,thank you for sharing your feedback on your most recent stay at our hotel.We are glad you and your kids enjoyed our facilities.Look forward to your next visit soon!Best regards.

10/10 Excellent

Kelsey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I thought the hotel itself was great, very clean and safe!
Stayed 1 night in May 2024
Response from Frank, AGM on 15 May 2024
Hello Kelsey,thank you very much for taking the time to share your feedback and kind comments about your most recent stay at our hotel.We are glad you had a pleasant experience and hope you will visit us again, soon!Regards.

10/10 Excellent

Ivo

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 5 nights in May 2024
Response from Jennifer on 15 May 2024
We appreciate your feedback and rating.

8/10 Good

Sean

Stayed 3 nights in May 2024
Response from Frank, AGM on 16 May 2024
Hello Sean,thank you for taking the time to give us your feedback on your most recent stay.And we look forward to your next visit soon!Regards.

10/10 Excellent

Elijah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My 3 night stay was fantastic, the staff were helpful and the hotel itself was in good shape.
Stayed 3 nights in May 2024
Response from Jennifer on 15 May 2024
Thank you so much for your rating and feedback, hope to see you soon.

8/10 Good

Malay

Liked: Cleanliness, staff & service, property conditions & facilities
Good value for money
Stayed 1 night in May 2024
Response from Frank, AGM on 14 May 2024
Dear Malay,thank you for taking the time to share your feedback about your most recent stay at our hotel.We hope you will visit us again real soon!Best regards.

10/10 Excellent

CELIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exceptional.
Stayed 2 nights in May 2024
Response from Jennie on 13 May 2024
Thank you for your feedback regarding our staff. We appreciate your rating.

10/10 Excellent

Jeanette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was a great hotel for the price, I would definitely recommend this hotel. The room was clean the hotel was quiet it was a great find and the reviews sealed the deal for me. They were spot on.
Stayed 1 night in May 2024
Response from Jennie on 13 May 2024
Thank you so much for your rating and review. We appreciate your feedback. It was our pleasure to meet all your expectations. Until next time.

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Frank, AGM on 12 May 2024
Hello Alex,we truly appreciate your time to share your feedback and scoring regarding your most recent stay at our hotel.We are glad it was a pleasant experience and we look forward to seeing here again soon!Best regards.

10/10 Excellent

Sheng, San Francisco

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Came here for business trip. We didn’t really stay there due to the availability of rooms. The hotel refunded us very quickly and the friendly staffs treated us with good attitude all along.
Stayed 1 night in May 2024
Response from Frank, AGM on 14 May 2024
Dear Sheng,We truly appreciate your feedback and kind comments about our staff and service.We are sorry we could not accommodate you on this recent occasion and hope you can visit us in the near future.Best regards.

8/10 Good

Carlos

Liked: Amenities
Good
Stayed 2 nights in May 2024
Response from Jennifer on 6 May 2024
We appreciate your rating and review.

10/10 Excellent

Marielen

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, quiet and great service. I will certainly come back.
Stayed 1 night in May 2024
Response from Frank, AGM on 6 May 2024
Hello Marielen,thank you for taking the time to share your feedback on your most recent stay at our hotel.We are very glad it was a great experience for you and we look forward to seeing you again soon!Regards,

10/10 Excellent

Juliana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The environment
Stayed 1 night in May 2024
Response from Jennifer on 2 May 2024
Thanks for your review and rating.

10/10 Excellent

Juliana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always feel like Home!
Stayed 1 night in Apr 2024
Response from Jennie on 2 May 2024
We appreciate your rating and review.

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located just off the Florida Turnpike and within walking distance of a nice mall with shopping and restaurants. The hotel is very well kept and clean and the staff very friendly and welcoming. The rooms are basic but clean and updated.
Stayed 1 night in Apr 2024
Response from Jennifer on 30 Apr 2024
We appreciate your feedback and rating thank you.

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 1 night in Apr 2024
Response from Frank, AGM on 28 Apr 2024
Hello Andy,we appreciate you taking time to share your feedback and such a great rating after your most recent stay at our hotel.We hope you will come visit us again soon!Best regards.

10/10 Excellent

Deyki

Liked: Cleanliness, staff & service, property conditions & facilities
everything
Stayed 2 nights in Apr 2024
Response from Jennifer on 26 Apr 2024
We appreciate your rating and review.

8/10 Good

Ronnisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Jennifer on 23 Apr 2024
Thank your for your review, we appreciate your feedback.

8/10 Good

Maria Luisa Van

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This location was located near some fast food and other restaurants, 5 minute driver to a shopping center. The staff was nice when asked about extra shampoo and towels, the pool area was nice maybe needs a few extras lounge chairs, pool was heated and they also had a hot tub.
Stayed 3 nights in Apr 2024
Response from Cathy Otero on 22 Apr 2024
Hi Maria Luisa, We are pleased to know that our services, amenities & facilities all met your expectations. Thank you for such a great review and look forward to your future visit.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Cathy Otero on 22 Apr 2024
Hi Deborah, We greatly appreciate the rating. Thank you for staying with us.

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A1
Stayed 1 night in Apr 2024
Response from Cathy Otero on 22 Apr 2024
Hi Ricardo, We greatly appreciate the rating. Thank you for staying with us.

10/10 Excellent

Odalis

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was wonderful
Stayed 1 night in Apr 2024
Response from Frank, AGM on 21 Apr 2024
Dear Ms. Odalis,thank you so much for your kind words and great rating on your most recent stay at our hotel.We appreciate your feedback and your business.Looking forward to your next visit very soon!Best regards.

10/10 Excellent

andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shopping dining close to highway but safe
Stayed 3 nights in Mar 2024
Response from Frank, AGM on 13 Apr 2024
Hello Andrew,thank you so much for your great feedback and score!we truly value your business and look forward to seeing you here again soon.Best regards.

10/10 Excellent

Ghislen

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff service location. Thanks Five stars ⭐️
Stayed 4 nights in Apr 2024
Response from Frank, AGM on 12 Apr 2024
Hello Ghislen,thank you so much for your feedback and terrific score.We are glad you had a pleasant stay at our hotel and look forward to seeing you again here soon!Best regards.

2/10 Terrible

PRASHANTRAO

Disliked: Cleanliness, staff & service
Stayed for 4 nights and never once during our stay room has been cleaned including the trash pick up, towels and toilet paper we need to go front desk and ask for them every day. Raised issue with the Facility Manager and have not heard so far. Overall I don’t recommend this property
Response from Jennifer on 9 Apr 2024
Prashantrao, we strive to try and meet our guest’s request. It's unhappy to hear we couldn't meet your request due to checkout time and high demand for early arrivals. We hope the rest of your stay was memorable.

4/10 Poor

Majed, Thornton

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I called in around 10:30 am i asked the guy at the reception if we could stay 30 minutes after 11 am since we woke up little late and my wife and daughter were taken a shower his answer was " no I really can't do that " i never experienced something like this before was like wow how rude and disturbing is that? We had to rush to leave the hotel.
Stayed 2 nights in Apr 2024
Response from Frank, AGM on 8 Apr 2024
Dear Mr. Majed,we truly regret your departure process at our hotel was disappointing and not up to your expectations.Unfortunately, just like with early checkins, we cannot guarantee late checkouts either; they are both dependent on availability and operational requirements that given day.On the day of your departure we were completely sold out for that evening, and were expecting a couple of large groups to checkin at once later in the afternoon.Thus the hotel's Management instructed the front desk team not to allow any late checkouts that day.The gentleman with who you spoke was following Mgmt instructions, and as he attempted to explain the reason for not being able to accommodate your request, your terminated the call.Under different circumstances, we would have gladly given you extra time to depart the hotel and checkout past the usual time of 11:00 amOnce again, please accept our apologies for not being able to give you the requested checkout and flexibility.We hope you will visit us again soon so we can provide you the comfort and positive experience our guests are accustomed to and expect from our hotel.Best regards.

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hidden gem. Staff very helpful and friendly. Rooms are clean and well kept. Free parking and breakfast included!
Response from Frank, AGM on 7 Apr 2024
Hello Susan,thank you so much for taking the time to give us your feedback on your most recent stay at our hotel.We appreciate your kind words which we will gladly share with the staff.Looking forward to your next visit soon!Best regards,

8/10 Good

desiree

Stayed 2 nights in Apr 2024
Response from Jennifer on 23 Apr 2024
We appreciate your rating and feedback.

10/10 Excellent

Horacio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Hotel
Stayed 5 nights in Mar 2024
Response from Jennifer on 5 Apr 2024
We appreciate your feedback. Thank you for your review and rating.

10/10 Excellent

Francisca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at front desk very attentive, rooms clean smelled nice bathroom very clean. Breakfast good.
Response from Frank, AGM on 1 Apr 2024
Hello Francisca,thank you so much for your great feedback and comments about your most recent stay at our hotel.We certainly appreciate it and we are glad you had a pleasant and comfortable experience with us.Hope you visit us again very soon!Best regards.

10/10 Excellent

Charity, Oconomowoc

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Mar 2024
Response from Frank, AGM on 1 Apr 2024
Hello Ms. Charity,we appreciate your great feedback and comment on your recent stay.hope you will visit us again very soon!thank you and best regards.

10/10 Excellent

Eliseo

Stayed 3 nights in Mar 2024
Response from Frank, AGM on 21 Apr 2024
Hello Mr. Eliseo,thank you for your feedback and very good score regarding your most recent visit at our hotel.We truly appreciate it, and hope to see you here again soon!Best regards.

8/10 Good

Bee

Liked: Cleanliness, staff & service, property conditions & facilities
It offered what needed after surgery. Wish I stayed longer.
Stayed 1 night in Mar 2024
Response from Jennifer on 29 Mar 2024
Dear Bee,We are pleased to hear your stay was exceptional. Thank you for your review and rating, until next time.

10/10 Excellent

José

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jennifer on 29 Mar 2024
Dear Jose, Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Horacio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and city
Stayed 6 nights in Mar 2024
Response from Frank, AGM on 24 Mar 2024
Hello Horacio,thank you for taking the time to provide us your feedback and comments regarding your most recent stay at our hotel.We truly appreciate your comments and hope you visit us again soon!Best regards.

10/10 Excellent

Juan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well reviewed by others as an excellent option for the price. Very polite staff
Stayed 2 nights in Mar 2024
Response from Frank, AGM on 24 Mar 2024
Hello Juan,thank you so much for taking the time to give us your feedback and for your kind compliments of our staff. They will be very pleased to know you enjoyed your stay and appreciated their courtesy and dedication.We look forward to your next visit at our hotel.Best regards!

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice job
Stayed 1 night in Mar 2024
Response from Frank, AGM on 24 Mar 2024
Hello Ivan,we appreciate you taking the time to give us your feedback about your most recent stay at our hotel.we are glad it was enjoyable and certainly hope you will visit us again soon.best regards!

6/10 Okay

Perry

Travelled with family and small children
Liked: Cleanliness, staff & service
The ironing board was broken and was not replaced.
Stayed 1 night in Mar 2024
Response from Cotero on 17 Mar 2024
Hi Perry, We apologize for not having the ironing board replaced within a reasonable time. Thank you for bringing this matter to our attention.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A short 18 minute drive to the airport. Clean rooms and great location.
Stayed 1 night in Mar 2024
Response from Frank, AGM on 17 Mar 2024
Hello David.Thank you for taking the time to give us your feedback.We value your opinion and hope you will visit us again soon.Best regards.

6/10 Okay

david

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Shower was cold coffee was scalding
Stayed 1 night in Mar 2024
Response from Frank, AGM on 17 Mar 2024
Hello David.Thank you for your feedback.Please accept our sincere apologies for the cold shower!We are confident we can meet your expectations for comfort and service on your next visit.Hope to see you again soon.

8/10 Good

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Cotero on 14 Mar 2024
Hi Katrina, We greatly appreciate the rating. Thank you for staying with us.

8/10 Good

Eugene, Rowayton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was not excellent,
Stayed 1 night in Mar 2024
Response from COtero on 13 Mar 2024
Hi Eugene,We greatly appreciate the rating. Thank you for staying with us.

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet, great included breakfast, easy check in, nice pool.
Stayed 1 night in Mar 2024
Response from Cathy Otero on 12 Mar 2024
Hi Andrew,Its always a pleasure to hear about our guest experience.We greatly appreciate the feedback and look forward to your future visit.

10/10 Excellent

Darline

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is in the perfect location for what I need, the staff was so friendly and helpful
Stayed 1 night in Mar 2024
Response from Cotero on 11 Mar 2024
Hi Darline, We greatly appreciate the rating!Thank you for staying with us.

10/10 Excellent

BARTLOMIEJ, Naples

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property!
Stayed 2 nights in Mar 2024
Response from Cotero on 11 Mar 2024
Hi Bartlomiej, It is a pleasure to have met your expectations during your recent stay. Thank you for a great review!

8/10 Good

Catherine

We loved the property . When I walked into the lobby and to the front desk, there were 3 people at the front desk. One was on the phone, another was writing, and the 3rd was shuffling l Papers. I stood there without anyone acknowledging me for 3 or 4 minutes. I felt ignored. I started to move away and only then I was spoken to.
Stayed 1 night in Mar 2024
Response from Cotero on 11 Mar 2024
Hi Catherine, We greatly appreciate your feedback regarding the check in experience during shift change. Thank you for staying with us and hope the rest of your stay was pleasant.

10/10 Excellent

Karol

Stayed 1 night in Mar 2024
Response from Frank, AGM on 1 Apr 2024
Hello Karol,thank you so much for this great score on your most recent stay at our hotel.we are glad to hear you had a pleasant and comfortable experience.Please come visit us again soon!Best regards.

10/10 Excellent

Juliana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Feels like Home
Stayed 1 night in Mar 2024
Response from Cotero on 11 Mar 2024
Hi Juliana,We greatly appreciate the rating. Thank you for staying with us.

10/10 Excellent

Carol

The property is great, as is the location. If I’m ever have the opportunity to need a place fr the evening, this would be the one ‘
Stayed 1 night in Mar 2024
Response from Cotero on 10 Mar 2024
Hi Carol,We are pleased to have met your expectations during your recent stay. We look forward to seeing you in the future.

10/10 Excellent

Georg

Stayed 1 night in Mar 2024
Response from Cathy Otero on 25 Mar 2024
Hi George, We greatly appreciate the rating!Thank you for staying with us.