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Reviews of Hotel Campanile Aix En Provence Est - Meyreuil

3 out of 5
Hotel Campanile Aix En Provence Est - Meyreuil
PA Technologiques de la Sainte Victoire, Route de Valbrillant, Meyreuil, Bouches-du-Rhone

Reviews

7.8

Good

Rating 10 - Excellent. 74 out of 311 reviews" "
Rating 8 - Good. 155 out of 311 reviews" "
Rating 6 - Okay. 52 out of 311 reviews" "
Rating 4 - Poor. 22 out of 311 reviews" "
Rating 2 - Terrible. 8 out of 311 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Sancho

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Basic hotel, could use more service oriented mgr.
Inexpensive Motel in a quiet area. The walkway on 1st and 2nd floor is narrow and a service cart is permanently parked there, so you can't get through with a normal sized suitcase. Strong cooking fumes permeate the breakfast and reception area. Reception area closed after midnight. Sheets rough and rather worn. Manager not very service oriented. I told him I had extended my reservation on-line and he was adamant that that was impossible, I showed him the confirmation on my phone and rather than apologizing for his error he shrugged it off. When I asked him to reprogram my key for the extended stay he said no come back this evening.(even though I kept the same room). Europe implemented a "sanitary pass" during the 2nd week of my stay. Although I had my US vaccination card with me documenting I was fully vaccinated, the hotel manager said I could not eat at the restaurant, later he changed his mind and said I could have breakfast but not lunch and dinner at the motel. All other restaurants in the area accepted my US vaccination card. It just seemed that management made things as difficult as possible.
Stayed 4 nights in Aug 2021
Response from La Direction on 20 Aug 2021
Bonjour Monsieur, Nous regrettons de lire que votre séjour n'a pas été à la hauteur de vos attentes. Nous prenons en compte vos recommandations, afin d'améliorer la qualité de notre service. Cordialement

10/10 Excellent

marek

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's a very good for a price
Stayed 1 night in Jan 2021
Response from La Direction on 19 Feb 2021
Bonjour Marek, Nous vous remercions de cette excellente note, et sommes ravis que vous ayez passé un bon séjour. Bien cordialement

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean comfortable and warm, stayed for three weeks on business, no problems whatsoever.
Stayed 9 nights in Jan 2020
Response from La direction on 29 Jan 2020
Dear Andrew, My team and I are glad to read that you enjoyed your stay with us. We hope to welcome you soon again . Best regards

6/10 Okay

Michael

Travelled with family
Liked: Cleanliness, property conditions & facilities
Fine basic accommodations, once you find it
Basic hotel with an appropriate price (price shown on this site always has additional fees added, totalling about 20% more at the end). VERY difficult to find (address given on the site sent me to the town of Meyreuil, 3 exits and about 15km from the actual location - person at the reception had a difficult time trying to explain to me how to arrive back at the hotel). Hotel is located behind a gate in a professional park, with gates that close at 11pm, which made our late arrival complicated as we had gone to the wrong location initially...
Stayed 1 night in Jan 2020
Response from La Direction on 12 Jan 2020
Dear Michael, We are sorry to read that you did not really enjoyed your stay because of the location of our hotel. We understand your point of view, and we will do our best to improve this part of our service. We hope to welcome you soon again. Best regards

10/10 Excellent

Nicolai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reccomendable
Beautiful
Stayed 1 night in Aug 2019
Response from Monsieur De Jesus on 12 Aug 2019
Dear Nicolai, We are happy that you enjoy your stay and we hope to welcome you soon again at Campanile. Best regards

8/10 Good

Julian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Comfortable room, nice restaurant, good food. There aren't many hotels in this area, this was a good find.
Stayed 4 nights in Jun 2019
Response from JPL on 20 Jul 2019
Dear Julian, We are happy that you enjoyed your stay with us especially the restaurant and the comfort of your room. We hope to see you soon again. Best regards

6/10 Okay

Eddie

Liked: Cleanliness
Ok for a quick night stop
It’s ok for a quick night stop, in general sheets are clean and room is tidy. Service is not great...
Stayed 1 night in Sep 2018

8/10 Good

Henrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good as usual.
Stayed 1 night in Sep 2017

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

8/10 Good

Giuseppe

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Great and warmth stay....
Excellent service. Unfortunately the AC was out of service. Typical Europe, saving electricity because of Spring without realizing that this year summer came Early. A Fan was provided and mitigated the uncomfortable situation
Stayed 2 nights in May 2017

10/10 Excellent

Caroline, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good
No complaints

8/10 Good

Andrew, Spring Valley, CA

Liked: Cleanliness, staff & service, room comfort
Older hotel outside town
Much older hotel, outside corridors, no hair dryer, and a little difficult to find since it's tucked deep inside an office park. But friendly staff and wifi worked well, centrally located in provence. Easy drive to Cassis.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Left a family with a 5 month old baby stranded
We arrived at the Hotel around midnight, after a 8 hour drive from Spain with my wife and 5 month old baby. We had lost our way multiple times during the drive and were hoping to get a good night's sleep. However, when we arrived, it was pitch dark at the hotel entrance. The lobby door was locked. We knocked on the door, but no response. We kept waiting for an hour for somebody to show up. But nobody came. We tried calling the Hotel multiple times but nobody picked up the hotel phone! We wanted to look for another place but we did not have access to internet to be able to search for another hotel. We ended up spending the night in our car with our 5 month old baby right in front of the closed Hotel lobby! It was raining heavily all night, accompanied with lightning and thunder. It was a horrible situation to be in! I would not recommend this hotel to anyone.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Nice location
If you are going to travel around Provence, this is perfect location for having a base. Hotel is overall average, but quite enough for a common sleeping place during your travel-around holiday

6/10 Okay

Ricky, Canada

Liked: Cleanliness, property conditions & facilities, room comfort
Arrive before 11pm!!
We arrive after 11pm and the reception was closed. Luckily we managed to get in via an unlocked door and the alarm was set off, waking up a staff who came out 10 minutes later to let us in.

4/10 Poor

sarah, uk

Disliked: Property conditions & facilities
Room was up two flights of external concrete stairs and along two unlit external corridors. Signage to the hotel was poor.

4/10 Poor

Chuck, Orlando, FL

Disliked: Staff & service, property conditions & facilities, room comfort
Low Quality Hotel
This hotel is the kind of place you would expect to find off the side of an old highway with a sign that reads free cable TV. It was set behind two key coded gates in the back of what appeared to be an old office building complex. The walls were super thin and you could hear everything going on in the rooms beside, above and below you. It had wood floors that added to the noise level. After the cleaning person came by the floors were left very slippery. The hotel was 3 stories and had no elevator. There were two staircases, but one was a spiral staircase so it was very difficult to carry your luggage up them. Although the hotels restaurant was surprisingly good and had a friendly English speaking staff, the same staff was also required to work the front desk. This meant that when a line formed at the front desk you had to wait for the staff to finish with them before they would come back and serve you. If you are a couple and stay here, remember to request an actual king size bed, and not two twins pushed together.

4/10 Poor

Di, Manchester

Disliked: Cleanliness, staff & service
Not that great
It was OK, you get what you pay for, I wouldn't stay in another Campanile unless I had absolutely no other choice at all.

10/10 Excellent

thierry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ras
Stayed 4 nights in Mar 2024
Response from Hôtel campanile Aix-Meyreuil on 16 Mar 2024
Madame, Monsieur, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

10/10 Excellent

Michel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Xxx
Séjour agréable personel aimable et très serviable, bonne cuisine.
Stayed 2 nights in Feb 2024
Response from la direction on 15 Feb 2024
Michel,Nous vous remercions chaleureusement pour votre aimable commentaire ! Nous sommes ravis d'apprendre que votre séjour a été agréable et que notre personnel a été à la hauteur de vos attentes, en étant aimable et très serviable. C'est une immense satisfaction pour nous de savoir que vous avez apprécié notre cuisine.Nous nous efforçons constamment de fournir un service de qualité, et votre retour positif est une source d'encouragement pour toute notre équipe.Si vous avez d'autres suggestions ou préférences pour rendre votre prochain séjour encore plus mémorable, n'hésitez pas à nous les faire savoir. Nous serions ravis de vous accueillir à nouveau lors de votre prochaine visite.Merci encore pour votre confiance et vos aimables paroles.

6/10 Okay

Andy

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from la direction on 20 Feb 2024
Cher client, Merci d'avoir pris le temps de nous attribuer cette note, nous aurions aimé que vous nous en disiez davantage afin de nous améliorer, Au plaisir de vous revoir,

8/10 Good

JEAN YVES

Stayed 1 night in Jan 2024
Response from la direction on 20 Feb 2024
Cher client, je vous remercie d'avoir pris le temps de nous attribuer cette belle note, Au plaisir de vous accueillir prochainement

8/10 Good

Georges

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hôtel Campanile Aix-Meyreuil on 10 Dec 2023
Bonjour Georges, Nous vous remercions pour ce bel avis que vous nous avez laissé sur notre hôtel.A bientôt,La direction

10/10 Excellent

BENOIT

Stayed 1 night in Nov 2023
Response from Hôtel Campanile Aix-Meyreuil on 15 Dec 2023
Bonjour Benoit, Merci de nous avoir attribué cette belle noteBien à vous

6/10 Okay

Sébastien

Business traveller
Liked: Cleanliness, staff & service
Déçus
Personnel très sympathique. Chambres très mal insonorisées! On entend les portes qui claques à l'autre bout de l'hôtel, les bruits de pas..... à toute heures de la nuits.
Stayed 5 nights in Nov 2023
Response from Hôtel campanile Aix-Meyreuil on 20 Nov 2023
Cher client, Nous vous remercions d'avoir pris le temps de nous faire partager votre avis, et pour cette belle note.Votre retour en tant que client nous permet de nous améliorer tous les jours, nous sommes désolé pour la gêne occasionnée.En espérant vous revoir prochainement,Cordialement, La réception.

8/10 Good

Georges

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hôtel Campanile Aix-Meyreuil on 9 Nov 2023
Merci Georges, de nous avoir attribué cette belle note. Au plaisir de vous revoir

8/10 Good

Georges

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hotel Campanile Aix-Meyreuil on 9 Nov 2023
Merci Georges, de nous avoir attribué cette belle note. Au plaisir de vous revoir

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ich kann das Hotel sehr empfehlen.Das Frühstücksbuffet ist o.k., einen kleinen Biergarten gibt es auch.
Stayed 2 nights in Sep 2023
Response from la direction on 13 Sept 2023
Chère cliente, Merci d'avoir pris le temps de nous laisser vos impressions, nous sommes ravis que vous ayez apprécié.Bien à vous

10/10 Excellent

Steffen

Stayed 1 night in Sep 2023
Response from la direction on 8 Sept 2023
Merci beaucoup de nous avoir attribué cette belle note,Au plaisir de vous accueillir prochainement

2/10 Terrible

Ana Maria

Stayed 3 nights in Aug 2023
Response from la direction on 2 Sept 2023
Bonjour Ana, Merci d'avoir pris le temps de nous noter, Navré que votre séjour n'est pas était à la hauteur de vos attentesAu plaisir de vous accueillir à nouveau

10/10 Excellent

Edith

Stayed 1 night in Aug 2023
Response from la direction on 12 Aug 2023
Un grand merci pour votre belle note, hâte de vous revoir bien à vous

8/10 Good

thierry

Stayed 4 nights in Jul 2023
Response from la direction on 12 Aug 2023
Merci thierry d'avoir pris le temps de nous noter, au plaisir de vous accueillir prochainement, bien à vous

10/10 Excellent

Joël

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from La Reception on 12 Jul 2023
Madame, Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

8/10 Good

thomas

Liked: Staff & service
Stayed 1 night in Jun 2023
Response from La direction on 12 Jun 2023
Merci Thomas de nous avoir noté, au plaisir de vous accueillir une fois prochaine

10/10 Excellent

Marilyne

Stayed 1 night in Jun 2023
Response from La direction on 12 Jun 2023
Nous vous remercions d'avoir pris le temps de nous noter, Bien à vous

10/10 Excellent

daniel

Business traveller
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from La direction on 27 Mar 2023
Cher client, Je vous remercie de nous avoir fait un retour concernant votre séjour, dans l'attente de vous revoir bientôt,

2/10 Terrible

Laurent

Stayed 1 night in Mar 2023
Response from La direction on 27 Mar 2023
Cher client, Merci d'avoir pris le temps de nous laisser une note, je suis navrée que votre expérience chez nous n'ai pas été à la hauteur de vos attentes, En espérant vous revoir prochainement,

10/10 Excellent

didier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from La direction on 21 Mar 2023
Cher client, Nous vous remercions pour cette belle note, Nous avons hâte de vous revoir,Bien à vous

2/10 Terrible

philippe

Stayed 1 night in Mar 2023
Response from La direction on 21 Mar 2023
Cher client, Merci d'avoir pris le temps de nous noter, je suis navrée que votre expérience n'ai pas été à la hauteurs de vos attentes.Au plaisir de vous accueillir une fois prochaine

10/10 Excellent

thierry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ras
Stayed 4 nights in Feb 2023
Response from La direction on 20 Feb 2023
Cher thierry,Merci pour votre belle note Au plaisir de vous accueillir lors de votre prochain déplacement,

10/10 Excellent

Iryna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from La direction on 7 Mar 2023
Bonjour,Merci de nous avoir attribué cette belle note,Bien à vous

8/10 Good

Gabriele

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Provenza, soggiorno per lavoro
Stayed 2 nights in Jan 2023
Response from La direction on 26 Jan 2023
Bonjour,Nous vous remercions d'avoir pris le temps de nous noter,Bien à vous

8/10 Good

Jean-Yves

Stayed 1 night in Sep 2022
Response from La direction on 7 Sept 2022
Bonjour,Nous vous remercions pour votre belle note,Au plaisir de vous accueillir prochainementBien à vous

8/10 Good

Jean-Yves

Stayed 2 nights in Sep 2022
Response from La direction on 7 Sept 2022
Bonjour,Nous vous remercions pour votre belle note,Au plaisir de vous accueillir prochainementBien à vous

10/10 Excellent

Ines

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour au top , accueil parfait 👍
Stayed 1 night in Aug 2022
Response from La direction on 17 Aug 2022
Bonjour Ines, Merci pour votre commentaire, ravie que vous ayez passer un super séjour, Belle journée

8/10 Good

GOKHAN

Stayed 1 night in May 2022
Response from La direction on 19 Jun 2022
Cher client, Merci d'avoir pris le temps de nous noter, l'avis de nos clients est une source d'amélioration, En espérant vous revoir prochainement, bien à vous

10/10 Excellent

Patrick

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ras
Ras
Stayed 1 night in May 2022
Response from La direction on 17 Jun 2022
Merci Patrick pour votre belle note! Au plaisir de vous revoir Bien à vous

2/10 Terrible

Olivier

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Attente retour
Bonjour , je n’ai pas séjourné à l’hôtel car j’ai fait une erreur dans les dates lors de la réservation . Je voulais sélectionner les dates du 23 au 24/07 mais j’ai sélectionné 23 au 24-05. Je vous ai fait un mail le 24 au matin quand je me suis rendu compte de mon erreur en vous demandant s’il y avait une possibilité de remboursement ( même partiel) mais à ce jour je n’ai eu aucune réponse . Je ne trouve pas ça très professionnel même si l’erreur vient de moi. En espérant cette fois avoir un retour de votre part. Olivier.saez@groupesofilec.fr 0622576174
Stayed 1 night in May 2022
Response from La direction on 17 Jun 2022
Bonjour Monsieur, Nous avons bien pris en compte votre réclamation et avons répondu au plus vite, nous sommes navré de cette situation, effectivement le tarif que vous aviez sélectionné était non annulable, non échangeable, non remboursable. Nous espérons vous revoir lors de votre prochain déplacement afin de pouvoir vous montrez que nous sommes à la hauteur de vos attentes. Bien à vous

8/10 Good

JEAN MARC

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from La Direction on 1 May 2022
Bonjour Jean-Marc, Nous vous remercions d'avoir pris le temps de nous laisser cette excellente note ! Au plaisir de vous recevoir de nouveau Bien cordialement