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Reviews of Sheraton Mexico City Maria Isabel Hotel

4 out of 5
Sheraton Mexico City Maria Isabel Hotel
Paseo de la Reforma 325, Col. Cuauhtemoc, Mexico City, CDMX

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1154 out of 1598 reviews" "
Rating 8 - Good. 250 out of 1598 reviews" "
Rating 6 - Okay. 105 out of 1598 reviews" "
Rating 4 - Poor. 44 out of 1598 reviews" "
Rating 2 - Terrible. 45 out of 1598 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in the middle of the city and accessible to a lot of restaurants
Stayed 3 nights in May 2024

10/10 Excellent

Bogart, Upland

Travelled with family, Travelled with group
Location, location, location the location of the hotel is in the middle of all of Reforma. I believe this was a great part of my trip. Walking distance from everything that Mexico City has to offer.
Stayed 4 nights in May 2024

8/10 Good

Birmania

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
The Hotel was very nice. The surrounding area was safe was to walk around. The AC unit was a little outdated, didn't make the room cold enough. For the short stay is good for us.
Stayed 3 nights in May 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
This property is centrally located and close to many excellent restaurants and museums.
Stayed 6 nights in Apr 2024

10/10 Excellent

Jessica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot in the city, close to great food spots, walking trails and activities. Staff are very helpful, friendly and make you feel safe. Breakfast has really delicious options included — truly are getting your moneys worth!
Stayed 5 nights in May 2024

10/10 Excellent

Nallely

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to the USA embassy
Stayed 2 nights in May 2024

6/10 Okay

Kai

Business traveller
Liked: Cleanliness
Disliked: Staff & service
The property was in a great location. I’ve stayed a few times before, but this time was not a good experience. I booked this room for a last-minute business trip. I choose a lower price room, as I just needed a place to sleep. Upon checking in, I realize they put me in a corner of the property. I’ve never stayed in before. The room was very old. And it seems like this was a room that was out of commission, that they hurriedly available rent, because it was clearly missing a painting that was there before (the screw holes from the previous picture was still there) and it was missing a nightstand. When I called the front desk and told him I was not satisfied with the room, the agent first informed me that I booked a cheap room (exact words). After I told him that I’ve stayed there several times before, and I know the standard rooms are usually in much better condition, he proceeded to look up my history and tell me that I’ve only stayed there one time before. I then explained to him that my colleague usually book the rooms, and check in for me beforehand so I don’t have to. After putting me on hold for a few minutes, he didn’t begrudgingly told me that they will change me a room. But only after telling me that next time, I should book a higher price room. Really??? 1. Does it matter that I booked a standard room? I’ve always booked a standard room, and this one was clearly not up to par. 2. Wow. Not the customer service I expect from a 4 star Sheraton.
Stayed 4 nights in Apr 2024

2/10 Terrible

Karin, Fortmyers

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Worst experience ever . Mi a/c from my room never works . Customer service terrible and rude .
Stayed 3 nights in May 2024

4/10 Poor

Maria Luisa Gonzalez

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Air conditioning not working and Temperature 30c, almost impossible to sleep comfortably and get ready after shower without sweating. Water didn’t drain properly in shower or sink. Hotel in general too old and need to be renovated and better maintenance.
Stayed 5 nights in May 2024

6/10 Okay

Rodrigo, Toronto

Disliked: Property conditions & facilities
Air condition wasn't working Hot Water in Shower wasn't working TV / Channels Terrible quality signal
Stayed 2 nights in May 2024

2/10 Terrible

Elien

Travelled with family
Liked: Staff & service
The bed was very uncomfortable. The room was hot even while the air conditioning was on. I did ask for a fan every single night until I got one the last night I was there. As good as the location was, I do not think I will be staying at this property again. I would not recommend it.
Stayed 4 nights in May 2024

10/10 Excellent

Rebeca, Magnolia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has very good location. Transportation is easy the staff is fenomenal
Stayed 1 night in May 2024

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything well
Stayed 2 nights in May 2024

10/10 Excellent

Kristen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast buffet. Safe, nice place.
Stayed 5 nights in May 2024

6/10 Okay

Shannon, PHILADELPHIA

Stayed 2 nights in May 2024

8/10 Good

Octavio Juarez

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location with restaurants around and local bars. Easy to walk to shops and park. Pool was disappointing as it was closed but the photos made it look better than it was .
Stayed 2 nights in May 2024

10/10 Excellent

Sabrina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at this property many times. I hoghly recommend. Specially if you visiting the U.S. embassy. Nice walk to the big park. Tons of dining options around the Hotel. Nice staff and room as it should be.
Stayed 1 night in May 2024

10/10 Excellent

Jaime Enrique Vasquez

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

Jiarong

Stayed 3 nights in Apr 2024

4/10 Poor

Gustavo

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
A very old hotel with very old rooms, smells like mold in the rooms. Needs renovation ASAP
Stayed 2 nights in Mar 2024

10/10 Excellent

Egleys

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay, thanks
Stayed 3 nights in May 2024

10/10 Excellent

Gabriella

Stayed 2 nights in Apr 2024

10/10 Excellent

edwin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo estuvo excelente.
Stayed 3 nights in Mar 2024

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Overall great everything was walking distance
Stayed 3 nights in Apr 2024

6/10 Okay

Maria, Chicago

Travelled with family
The room had no Kleenex and the soap and shampoo was empty and horrible! No hand towels or mat towel for the bathroom!
Stayed 2 nights in Apr 2024

10/10 Excellent

Alexander

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in tha middle of everything with beautiful views of el Angel. Easy access to wherever you want to go. With hip, trendy places to eat drink and dance around the neighborhood. Property and amenities were clean and modern. Highly recommended to stay at.
Stayed 4 nights in Apr 2024

10/10 Excellent

Karina, PASADENA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Daniel

Liked: Cleanliness
Stayed 2 nights in Feb 2024

10/10 Excellent

melida

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a pleasant stay Only problem was that the room was not ready at my arrival and I had to wait about three hours for it Would recommend
Stayed 3 nights in Apr 2024

10/10 Excellent

Alfonso

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great experience
Stayed 3 nights in Apr 2024

10/10 Excellent

Gregory, Canyon Country

Stayed 3 nights in Apr 2024

10/10 Excellent

Diana

Stayed 2 nights in Apr 2024

10/10 Excellent

Maria, Chicago

Stayed 1 night in Apr 2024

10/10 Excellent

Siuneh

Liked: Cleanliness, staff & service, property conditions & facilities
H
Stayed 2 nights in Apr 2024

8/10 Good

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sheraton / Marriott great place and location!! Excellent staff service.
Stayed 3 nights in Apr 2024

8/10 Good

Cynthia

Travelled with group
Liked: Cleanliness, staff & service, amenities
Check in and check out was easy. The staff was so sweet and helpful. The area had many walkable locations for food. I would definitely stay at the Sheraton however I would request a newer room next time.
Stayed 3 nights in Apr 2024

10/10 Excellent

Vivi

Stayed 3 nights in Apr 2024

6/10 Okay

Maria Eufemia

Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Staff & service
En el desayuno Los meseros muy groseros Se debería capacitar de mejor manera para que den un buen servicio al cliente O no se si tratan a los clientes a su conveniencia
Stayed 2 nights in Apr 2024

10/10 Excellent

Josue

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 1 night in Apr 2024

2/10 Terrible

Luz

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great, you can do a lot of things around the area just a few blocks from the hotel.
Stayed 3 nights in Apr 2024

2/10 Terrible

felipe

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Location was great and the rooms were clean. Hotel is nice. My issue was with the valet team. I spent a week in Cancun before arriving here. We arrived very late and were only able to get a small “non luxurious” car. The valet team saw us and immediately assumed we were not in the right place and pointed us to the exit. That we were in the wrong place. I exited and returned and they kept making faces at us and they continued to talk within themselves whispering every time we would leave. They seemed bothered and like they did not want to go get our car. Very rude guys that would skip us because someone else had a nicer car. They should get properly trained to treat all guests the same no matter what time or car you are driving. We are all staying in the same hotel. I have never experience something like this before.
Stayed 3 nights in Apr 2024

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
Always a great option!
Stayed 1 night in Apr 2024

10/10 Excellent

Amedeo

Stayed 1 night in Apr 2024

10/10 Excellent

Gilbert

Stayed 4 nights in Mar 2024

8/10 Good

Kery

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good except rooms are old and not in the best condition
Stayed 2 nights in Mar 2024

10/10 Excellent

SAMUEL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Mar 2024

10/10 Excellent

Oscar Arturo Urbina, Miami

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las habitaciones en el área clásica son un poco antiguas, pero cómodas. Creo que pudiesen renovarlas y así el precio se ajustaría más a lo que los huéspedes buscamos, de resto todo estuvo excelente.
Stayed 4 nights in Apr 2024