Lobby sitting area

Reviews of Residencia Polanco

3.5 out of 5
Residencia Polanco
Newton 272, Col. Chapultepec Morales, Mexico City, MDF

Reviews

6.4
Rating 10 - Excellent. 45 out of 301 reviews" "
Rating 8 - Good. 84 out of 301 reviews" "
Rating 6 - Okay. 87 out of 301 reviews" "
Rating 4 - Poor. 52 out of 301 reviews" "
Rating 2 - Terrible. 33 out of 301 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

5.2/10

Amenities

5.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Anyonio, Mexico City

Travelled with group
This place NO LONGER EXISTS but they have NOT brought down any of their listings. Their phone numbers DON'T work and I nonetheless got charged for reserving at this non-existent hotel!
Stayed 1 night in Oct 2020

6/10 Okay

Minda, Shelton

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
This is a semi-apartment building - what they used to call a residential hotel. There is a nicely appointed living room, a kitchen with a microwave (needs a mini- fridge, which my room had last year), a good bedroom (with a very cranky TV), and a decent bathroom, which they have really tried to update. No AC in the summer, no heat in the winter . . . there’s a large fan for the former and an electric heater for the latter. Excellent location, fabulous service.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

4/10 Poor

LUIS

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mixed views
It's a mix of feeling toward this Hotel. I think that management don't care very much about this Hotel and the potential it has in the area. The front desk people are very nice. No A/C , Need to ask for an electric fan for the night, the bed sheet was never changed but was neatly fixed every day, (4 days). Don't get me wrong its a very beautiful hotel and the area is amazing. The owner needs to improve more the building....and place towels daily, and not to wait until your guest need one and have to ask for it. At least I have few good stories to tell.
Stayed 4 nights in Apr 2019

2/10 Terrible

Verified traveller

Stayed 4 nights in Apr 2019

2/10 Terrible

Shilo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here!
This hotel is absolutely horrible. There's black mold in the bathrooms, multiple smoke alarms that were beeping non-stop because the batteries were dying, dirty sheets, windows that don't lock, and they only provide one towel. I have nothing a positive to say about this hotel.
Stayed 7 nights in Apr 2019

2/10 Terrible

Verified traveller

Stayed 2 nights in Apr 2019

10/10 Excellent

Katan

Liked: Cleanliness, staff & service, room comfort
Spacious
The hotel was spacious and it had nice beds and rooms, it’s a little old but the price is alright.
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
Very nice area. You get what you pay for. No AC. Could be much cleaner.
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It gives you a home feel away from home, spacious studio look apartments. Great for families.
Stayed 3 nights in Jan 2019
Response from Equipo de Residencia Polanco on 19 Jan 2019
Residencia Polanco Agradece su preferencia. Favor de regresar pronto.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
I like the service in breaskfast. I didn't like my tv only had 1 channel
Stayed 4 nights in Dec 2018

2/10 Terrible

Toshiya

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2018

8/10 Good

Darrel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for great price
Great location, great comfy bed and good breakfast. Only negative is no mini fridge in room like other reviews, so maybe unlucky.
Stayed 3 nights in Nov 2018

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
There were black hair strands all over the bed and a unknown pill capsule on top to the TV stand.
Stayed 1 night in Nov 2018

6/10 Okay

Melinda S

Liked: Staff & service, room comfort
Great service, so-so rooms.
A true "residence". My suite included a mini-refrigerator, a microwave, and two, dirty heating elements. There were no pots, pans, eating utensils, cups or glasses. The "living room" furniture was old and uncomfortable. The bathroom was clean, but no paper handkerchiefs and minimal soap. The bedroom was pleasant, although we couldn't get the TV to work (some secret we didn't understand, perhaps). Greatest concern: no AC and no fans - it can be hot in Mexico City in the late afternoons! The desk clerk was fantastic, helping us make arrangements for transportation and wake-up calls. He even called to tell us that the time was changing that evening! I could handle any of the small inconveniences, but the no AC/fan is a deal breaker.
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Booking through Expedia gave me the best rate on this hotel which was a very nice typical mexican style
Stayed 4 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, reasonable price, super friendly and helpful staff. I look forward to staying there again.
Stayed 1 night in Oct 2018

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Good location. Need renovation urgently.... Very old rooms
Stayed 3 nights in Oct 2018
Response from Residencia polanco on 16 Oct 2018
We thank you in advance for your comments. We are in a stage of remodeling

6/10 Okay

Ricardo

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel is ok but could be great if they were to pay more attention to cleanliness. Breakfast is poor, no choices and very dirty breakfast area.
Stayed 1 night in Sep 2018
Response from Residencia Polanco on 5 Oct 2018
Mr. Ricardo in advance, thank you for your comments and take care of all the aforementioned

2/10 Terrible

Daniel Alfonso

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Residencia Polanco on 30 Sept 2018
Buenos dias: Sr. Alfonso de antemano le ofrezco una disculpa le agradecemos sus comentarios, estaremos verificando lo sucedido.

10/10 Excellent

Hero

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018
Response from Residencia Polanco on 11 Aug 2018
Buenas tardes: Gracias por sus comentarios, esperamos verlo pronto.

8/10 Good

Rachael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfy
Great little spot for our one night in town. Central area and very friendly staff. Our room wasn't quite ready when we arrived, and the whole family came to help change the sheets and get the bathroom ready. The hotel itself is on the older side and a little shabby (we would have paid less for the same condition where we live, you're definitely paying for location) , but clean and comfortable. We would stay here again!
Response from Hotel Residencia Polanco on 19 Jun 2018
Miss Rachel, I thank you for all your comments, it is very important for us to be able to work on being better every day. We hope to see you soon, kind regards.

10/10 Excellent

Elmer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and good location also
Stayed 2 nights in Feb 2018

10/10 Excellent

Kent

Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Jan 2018

2/10 Terrible

Gabriel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Really disaponited
By far the worst hotel I've stayed in my life when traveling for business. Old, dirty, terrible.
Stayed 1 night in Jan 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything I needed at the price I wanted!
Residence Polanco is a wonderful hotel with a friendly staff that aims to please. My room was immaculate and comfortable, I felt at home. Residence Polanco would be my choice for any future visits to Mexico City.
Stayed 1 night in Dec 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Different from what you see in hotels.com page
Terrible experience, do not recommend
Stayed 3 nights in Dec 2017

8/10 Good

L, San Jose, Costa Rica

Liked: Cleanliness, staff & service, room comfort
Close to restaurants and shops
Calm neighborhood with many nice restaurants and shops nearby. Good cheap food or more stylish digs, all in the same area.
Stayed 2 nights in Dec 2017

4/10 Poor

Julio, canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would never stay here again
Everything is in poor condition. It was me and my wife and they inly gave us one pillow . we requested one more and they acted rude and never gave it to us. The furniture is old ajd dirty most of it broken. The bathroom was really moldy. And the staf was always rude and never even smiled like they hated their jobs.
Stayed 4 nights in Oct 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very uncorfortable, the staff is not very helpful
Stayed 3 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Charming rooms in a safe and nice location
Wifi never worked in the rooms, no remote control for TV, no breakfast because kitchen was broken, missing towels and door key didn't work twice. Else, it was a good experience and a lot of potential to improve with marginal costs for the management.
Stayed 2 nights in Jun 2017

8/10 Good

stacey, canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location spacious suits
Clean hotel staff very helpful and accommodating spacious rooms great location close to all imenities. Supplied hot plate microwave fridge . Only issue temperamental WiFi
Stayed 14 nights in Jun 2017

2/10 Terrible

Guillermo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
GM Virginia USA
I was delayed at the airport until 3:00 am and arrived to the hotel at 4:00 a,m. I was received by a young man that his greeting not that pleasant he started by telling me that the check out time was at 12:00 noon, I showed him a copy of my reservation from Hotels.com that read that check out time was at 1:00 p.m. he told me that what I had did not count what was valid was the policy book that he had, after discussing the issue for about 15 minutes I decided to stay, when I went to my room the room there was an unpleasant odor in the room that I had to open the window in the bathroom, the room is not the most attractive to enjoy and I do not believe that I got what I paid for.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
This hotel is having poor internet connectivity. They serve breakfast after 8:30 AM only.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Expensive and nothing confortable
Not electricity on the bathroom, continental breakfast only coffee an cereal. Kitchen without microwave and glasses and silverware, toilet papers needed to ask for more, towels dirty. Not internet service. They offer all a mention, but they do not have it

4/10 Poor

Verified traveller

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
You get what you pay for.
You get what you pay for, it was clean but definitely ready for upgrade, good location, great staff.

4/10 Poor

A, California

Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible place to stay.
Give you the feeling of a creepy Motel. I will never stay in this place again

4/10 Poor

Manuel Alejandro

Disliked: Cleanliness, property conditions & facilities

10/10 Excellent

Elias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Emilio, Guatemala

Liked: Staff & service
Disliked: Property conditions & facilities
Nice hotel well located in Polanco
I stayed in this hotel during a convention. Room was spacious, clean, with a Kitchenette. Staff were very friendly and helpful. The only problem was that the wifi connection broke down during my stay.

6/10 Okay

Nancy, USA

Disliked: Cleanliness, property conditions & facilities, room comfort
Pay upfront
After reading the prior reviews, I decided to try it for myself, mostly for the location. I was pleased with the staff and agree also that the place needs major upkeep (built in 1972 and it shows). The "free breakfast" is only coffee, an apple and premade toast eaten at the bar of the hotel. There is no restaurant. They charge you upfront for the room, so should you want to move, I would anticipate a hassle. The "kitchen" has absolutely no utensils or pots and they do not provide those or toiletries. You would think that for the cost, one would get at least the basics. I would not recommend it.

2/10 Terrible

coral s.

Disliked: Cleanliness, staff & service, room comfort
Needs to be remodeling
Spacious rooms but grungy. Floors have patches and are uneven. You can hear noise all around you. Upstairs, the hallway, the front desk and the bar. So noisy. Also there is no breakfast as advertised. Needs desperate remodeling. Some fixtures don't work like doors and sink knobs.

8/10 Good

W.Lo

Liked: Cleanliness, staff & service
BUSINESS TRIP
Residencia Polanco is a very well located hotel, staff is friendly, rooms are clean and spacious . The hotel building doesnt isolate the noise well because one seems to hear the person above your room walking. Otherwise a very good hotel.

8/10 Good

Bruce, Albuquerque NM

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
A Mexico City Oasis
Far from the hustle and bustle, the insane traffic, the crush of humanity in Mexico City, the Polanco neighborhood was a perfect retreat, beautiful, mostly serene and reasonably safe, home to embassies and lovely tree-lined streets. I could live there!
Living room at Residencia Polanco
A view from the balcony
Residencia Polanco from the street

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Clean hotel in close proximity to my workshop
The staff was courteous, nice and always ready to assist.

8/10 Good

W.Lo

Liked: Cleanliness, staff & service, room comfort
Great location at great price
Residencia Polanco is very well located on one of the best neighbourhoods in Mexico city. The Staff is very friendly, the hotel has large romos and even when you can hear some noise from other romos still tolerable and cant beat pice and location.

6/10 Okay

mjp

Liked: Staff & service
Nice area
If you get the suites facing the street is pretty good. Rest of suites are dark. Rooms need upgrading which staff advice will start soon. Nice terrace for breakfast & nice breakfast included in room price.

6/10 Okay

Nicky, Scranton, PA

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Good Location
The room was fine but TV had only one station (never received a clicker) had to ask for a bar of soap (seemed there were no other amenities),had to ask for water,no iron (just a board) no hot water in shower -breakfast was very good however and bed comfortable

2/10 Terrible

Int.trav.bus

Disliked: Cleanliness, room comfort
Not again
Very smelly room... It felt dirty... Needs serious rehab. It's not a 3 star... More like no star...