Front of property

Reviews of Hotel Stanza

3.5 out of 5
Hotel Stanza
Av. Alvaro Obregon 13, esq. Morelia, Col. Roma, Mexico City, CDMX

Reviews

9.0

Wonderful

Rating 10 - Excellent. 615 out of 1002 reviews" "
Rating 8 - Good. 294 out of 1002 reviews" "
Rating 6 - Okay. 59 out of 1002 reviews" "
Rating 4 - Poor. 18 out of 1002 reviews" "
Rating 2 - Terrible. 16 out of 1002 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all so friendly and helpful! Very quiet hotel, very walkable and fun neighborhood!
Stayed 3 nights in Apr 2024

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good helpful staff. property needs some repairs, shower faucets are loose, loose hallway flooring tiles needs repair. Overall conditions are good but needs some ongoining maintenance monitoring!
Stayed 8 nights in Apr 2024

4/10 Poor

Rishi

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Mar 2024
Response from Quality management on 7 May 2024
Dear Rishi, we are sorry that your stay was not very pleasant, we would like to know in detail what the situation was that caused this.I remain attentive to any observations you provide us.Greetings

10/10 Excellent

Roselle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms. Staff are friendly and professional. The location is very nice and trendy.
Stayed 3 nights in Apr 2024
Response from Quality management on 7 May 2024
Good morning Roselle, we thank you for your time and the rating you gave us, we are happy to know that your stay was pleasant, and we will undoubtedly pass on your excellent comments to our collaborators so that they know how valuable their effort is.We hope to see you soon.

8/10 Good

fabienne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Quality management on 4 May 2024
Good morning Fabienne, we thank you for the time taken to rate our services, it helps us measure and continue improving the quality of our services, we hope to visit us again.

10/10 Excellent

Michael, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Gerencia de Calidad on 4 May 2024
Buen día Michael, le agradecemos por tan excelente valoración, esperamos su visita nuevamente.Reciba saludos cordiales.

8/10 Good

Denise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this hotel was absolutely wonderful and the room was very clean. Our only complaint was that the shower was either freezing cold or scalding hot and the temperature would change randomly while in use.
Stayed 2 nights in Apr 2024
Response from Quality management on 4 May 2024
Dear Lilian, we are very sorry that your stay has been affected by this situation, we have taken on the task of reviewing what you told us about the shower so that it does not happen again, we hope to have your visit again.

10/10 Excellent

Oswaldo

Liked: Amenities
Great location
Stayed 2 nights in Apr 2024
Response from Quality management on 4 May 2024
Hello Oswaldo, thank you for taking the time to rate us, we hope to see you again.

8/10 Good

Nagore

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Gerencia de Calidad on 2 Apr 2024
Muchas gracias por tan magnífica valoración, nuestro esfuerzo es por lograr su satisfacción, le esperamos pronto.

8/10 Good

nelson

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay
Stayed 3 nights in Mar 2024
Response from Gerencia de Calidad on 2 Apr 2024
Buen día Nelson muchas gracias por su excelente evaluación, nuestros colaboradores estarán felices de saber que le gustó su estadía; esperamos verte pronto.

8/10 Good

MARY

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Gerencia de Calidad on 2 Apr 2024
Ha sido un placer atenderte durante tu estancia María y saber que fue satisfactoria, muchas gracias por visitarnos, te esperamos pronto, saludos.

10/10 Excellent

Batia

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2024
Response from Gerencia de Calidad on 2 Apr 2024
Buen día Batia, es fantástico recibir valoraciones como la tuya, muchas gracias y vuelve pronto, un saludo!

10/10 Excellent

Jesús Emmanuel Carrillo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es muy centrico y conveniente, el área es muy tranquila y hay muchos restaurantes y opciones para todos los gustos y preferencias
Stayed 3 nights in Mar 2024
Response from Gerencia de Calidad on 2 Apr 2024
Estimado Jesús, muchas gracias por la calificación que nos da, esperamos contar nuevamente con su visita.Reciba saludos.

10/10 Excellent

Fadil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at the Hotel Stanza for four nights in March. My experience was great in all respects. The staff was very helpful and attentive. The area has a lot of cafes and restaurants for fine dining as well. Safe and easy to walk anywhere in Roma Norte, La Cadenza, historical Center and around.
Stayed 4 nights in Mar 2024
Response from Gerencia de Calidad on 2 Apr 2024
Estimado Fadil, que maravilla saber que su estadía con nosotros fue muy satisfactoria, nos complace mucho saber que nuestros colaboradores aportan demasiado en su labor para lograr que ustedes se vayan con una gran experiencia en el servicio, esperamos nos visite nuevamente.reciba saludos cordiales.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Gerencia de Calidad on 2 Apr 2024
Buen día Pablo, muchas gracias por calificarnos, es un gusto poder servirle y saber que el servicio recibido fue excelente, reciba saludos.

10/10 Excellent

James

Travelled with partner
Liked: Property conditions & facilities
Great view over pushkin park
Stayed 6 nights in Mar 2024
Response from Gerencia de Calidad on 2 Apr 2024
Buen día James, que gran noticia saber que le gusto la vista desde nuestra habitación, esperamos nos visite nuevamente, que tenga un excelente día.

10/10 Excellent

Juliana, Albuquerque

Liked: Cleanliness, staff & service, property conditions & facilities
Service was perfect.
Stayed 2 nights in Mar 2024
Response from Gerencia de Calidad on 2 Apr 2024
Estimada Juliana, nos alegra saber que su estadía fue excelente, esperamos su visita nuevamente, que tenga excelente tarde.

10/10 Excellent

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities
Love it. I recommend it.
Stayed 3 nights in Feb 2024
Response from Gerencia de Calidad on 2 Apr 2024
Buen día Rodrigo, muchas gracias por su calificación, nos alegra saber que su estadía fue grata. Esperamos nos visite nuevamente. Saludos

6/10 Okay

Cynthia

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
It’s not worth it. I’m not a complainer usually but this hotel is old and not well maintained for such a beautiful city. My room was stinky , bathroom moldy. The one good thing from this hotel is the location. In the area I’m sure there’s much better choices. I don’t suggest I’m glad I only stayed one night.
Stayed 1 night in Feb 2024
Response from Gerencia de Calidad on 2 Apr 2024
Estimada Cynthia lamentamos mucho esta situación, sus comentarios son importantes para seguir mejorando, ya dimos seguimiento a su comentario para que no se vuelva a presentar esta situación. Esperando tenga excelente tarde, reciba saludos.

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Gerencia de Calidad on 7 Mar 2024
Jesse muchas gracias, su calificación y sus comentarios son de suma importancia para nosotros, esperamos su regreso muy pronto, saludos.

10/10 Excellent

Maria

Stayed 2 nights in Feb 2024
Response from Gerencia de Calidad on 2 Apr 2024
María muchas gracias por tan magnífica valoración, nuestro esfuerzo es por lograr su satisfacción, le esperamos pronto.

8/10 Good

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Gerencia de Calidad on 7 Mar 2024
Gabriela muchas gracias por su valoración, nos complace saber que su estadía fue de su agrado. Reciba saludos cordiales.

8/10 Good

Yvonne Cerda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is great!! The only downfall was some noises I’m the middle of the night. Not sure if it was crew or guests. You don’t get an iron you have to go to the iron room and there’s no ice machine. Other than the it was great. I would definitely stay again. It’s actually my second time staying here
Stayed 2 nights in Jan 2024
Response from Quality management on 3 Feb 2024
Hello Yvonne, we are glad to know that this is the second time that you visit us, we regret that we do not have the refrigerator service, and of course we take into account your comment about the noise, we will be more cautious regarding what can be solved in our own way. part and we have already uploaded your comment about the iron to see what can be done.Greetings

8/10 Good

Hyunmo, Kingston

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Staff was great. The hotel location was good but a bit noise.
Stayed 3 nights in Jan 2024
Response from Quality management on 3 Feb 2024
Good morning Hyunmo, thank you for rating us, we take your comments into account, we continue working to solve what you told us about the external noise.Greetings

10/10 Excellent

John

Liked: Cleanliness, staff & service
Excellent location with a fair price and great service. I stay in Mexico City often and this is a great choice for the cost conscious traveler.
Stayed 1 night in Jan 2024
Response from Quality management on 3 Feb 2024
Hello Jhon, thank you for your preference and we are happy to know that on each visit your stay is always the best.Greetings

10/10 Excellent

Mary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our go-to hotel in CDMX
We like this hotel. Very comfortable, good restaurant for breakfast. Clean. Great location. Lots of good restaurants nearby.
Stayed 5 nights in Jan 2024
Response from Quality management on 30 Jan 2024
Hello Mary, it's nice to know that your stay was very pleasant, our services are always carried out expecting maximum satisfaction from you, and we are proud to know that this was the case.Receive cordial greetings.

6/10 Okay

ingrid

Travelled with group
Liked: Cleanliness, property conditions & facilities
The best thing of the hotel are the cleaning ladies, They are nice and attentive. You can heard any outside noise when you are in the room even a cough from a person in the other room. The servers at the restaurant are so lazy and careless. Front desk workers are okay. Hard to have a good night sleep because you can heard everything.
Stayed 3 nights in Jan 2024
Response from Quality management on 3 Feb 2024
Good morning Ingrid, thank you very much for your comments, they help us to continue improving the quality of our services.Greetings

10/10 Excellent

ADRIANA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Gerencia de calidad on 30 Jan 2024
Adriana, muchas gracias por tan excelente calificación.

10/10 Excellent

Delma

Travelled with group
Liked: Cleanliness, staff & service
Response from Gerencia de calidad on 11 Jan 2024
Delma estamos agradecidos por dedicarnos unos minutos de su tiempo para valorar nuestro servicio, continuamos mejorando para que su visita siempre sea placentera, reciba saludos.

10/10 Excellent

Alexander

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place ro stay!!
The service was excellent, friendly and attentive. Specially Daniel the bellbottom. The room was very basic for the price but clean. The neighborhood is very secure close to many places.
Stayed 6 nights in Dec 2023
Response from Quality management on 8 Jan 2024
Alexander que gusto leer su comentario, saber que nuestros compañeros realizan día con día un excelente labor.Saludos

8/10 Good

Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful. Overall everything was wonderful except for the water pressure.
Stayed 7 nights in Dec 2023
Response from Quality management on 8 Jan 2024
Good morning Diego, thank you for your comment, we will be sure to tell our collaborators about the excellent work they do.Receive cordial greetings.

10/10 Excellent

Jaime

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value, great location and excellent staff!
Stayed 10 nights in Dec 2023
Response from Quality management on 8 Jan 2024
Hello Jaime, thank you very much for such an excellent review, our collaborators always strive to provide the best service, we are happy to know that you liked it.Greetings

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Will Return if back in Mexico City
The check in was nice and smooth. The rooms were clean and spacious (king suite). The security check making sure who is going into the building is nice too. Overall a great hotel.
Stayed 2 nights in Dec 2023
Response from Quality management on 4 Jan 2024
Thank you for your comments, our goal is to offer the best service on each of your visits, we are proud to know that this was the case, we hope to visit us soon.Greetings

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in safe central area.
It was a very beautiful and cozy hotel for the price. Friendly and helpful staff in uniform. It was very safe and in walking distance to many attractions.
Stayed 1 night in Dec 2023
Response from Quality management on 4 Jan 2024
Good morning Cheryl, thank you for taking the time to leave us your comment, we appreciate the gesture and we are happy to know that your stay with us was pleasant, without a doubt we work to offer the best and quality service.Greetings

10/10 Excellent

OSCAR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing and honest , forgot passport with money inside it and they returned everything intact .
Stayed 2 nights in Dec 2023
Response from Quality management on 4 Jan 2024
Good afternoon Oscar, one of our values as a company is integrity, which we look for in each of our collaborators, that is why we are proud of your comment, without a doubt we will send it to the area so they know that you as a guest recognize their work and their values.Receive greetings.

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property in the heart of Roma Norte. Just a little cold in the rooms no heat. Staff and management where excellent especially the cleaning staff.
Stayed 5 nights in Dec 2023
Response from Quality management on 4 Jan 2024
Anthony, thank you very much for your comment, our collaborators will be happy to know that the quality of the service they gave you was pleasant for you, we will send you such kind comments, we hope to have your visit again.Greetings

8/10 Good

Linda

Liked: Cleanliness, staff & service, amenities
El hotel siempre nos gusta pero tienen que cambiar las almohadas. Son horribles.
Stayed 3 nights in Dec 2023
Response from Gerencia de calidad on 4 Jan 2024
Buen día Linda, nos halaga su lealtad, sin duda tomamos en cuenta su comentario, es por ello que me permito reforzar que usted puede solicitar sin problema un cambio si así lo cree necesario con nuestras camaristas, estamos para ofrecerle el mejor servicio, por favor reciba saludos cordiales.

10/10 Excellent

billy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun area
Location was superb. Reasonable price
Stayed 1 night in Dec 2023
Response from Quality management on 4 Jan 2024
Good morning Billy, we are delighted by such a magnificent score, your comment undoubtedly lets us know that the quality of our services continues to improve.Greetings

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’d book again
The service was great and the housekeepers did an amazing job every time they serviced the room.
Stayed 2 nights in Dec 2023
Response from Quality management on 4 Jan 2024
Hello Francisco, we are happy to know that your stay with us was pleasant, we will certainly pass on your comments to our cleaning colleagues.Greetings

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in great location
Great location, felt safe and easy walk to nearest Metro station. Lots of cafes, restaurants close by. Very helpful and informative staff and felt it was a good choice for us on our first visit to Mexico City. The buffet breakfast was excellent and was served until 1pm. We also had dinner in the restaurant which was also very good.
Stayed 3 nights in Dec 2023
Response from Quality management on 4 Jan 2024
Good morning Susan, we are flattered with such comments, without a doubt we strive to offer the best quality service in each visit, we hope to have your visit again.Greetings

8/10 Good

Jose

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Property was clean, centrally located. But we did have an issue when we arrived to the hotel. The reservation was paid and confirmed before arrival. The 3 rooms we were given were not clean.
Stayed 3 nights in Nov 2023
Response from Quality management on 5 Dec 2023
Good morning Jose, we regret the inconvenience upon your arrival, we have spoken with the area so that there is greater communication and response when offering each of our services.Greetings

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, very friendly staff. Right in the heart of all the good stuff in Roma Norte. This was my second stay here and, while surely there are fancier hotels around… this place has heart and it’s my go to.
Stayed 4 nights in Nov 2023
Response from Quality management on 5 Dec 2023
Travis Justen Thank you very much for your excellent comments, we are glad to know that your stay with us was very pleasant, we certainly hope to receive you soon, and we are pleased to have your loyalty, receive cordial greetings.

10/10 Excellent

Clara

Liked: Cleanliness, staff & service
Stayed 10 nights in Nov 2023
Response from Gerencia de calidad on 5 Dec 2023
Clara Monter le agradecemos el tiempo dedicado en valorarnos, seguimos trabajando para que nuestros servicios sean de la mejor calidad cada que nos visite, que tenga un excelente día.

10/10 Excellent

RAPHAEL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Pleased with our experience, Nice, Clean, Confortable, Convenient, Quiet. Highly Recommended. Oh Check In is at Three and its a busy Hotel so no early Check In but They Safely Held Our Luggage while we went out.
Stayed 2 nights in Nov 2023
Response from Quality management on 5 Dec 2023
Raphael Hernandez we are delighted that your stay with us has been very pleasant, we are proud to receive comments as wonderful as yours, your satisfaction with each visit is our goal.Receive cordial greetings.

10/10 Excellent

Raquel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and excellent staff
Stayed 3 nights in Nov 2023
Response from Quality management on 5 Dec 2023
Thank you very much for your rating and comment Raquel, we hope to have your visit soon, have a great day.

6/10 Okay

Cyle

Travelled with partner
Disliked: Amenities, property conditions & facilities
Great location, that's it. Not a 4 star hotel, not by a long shot.
Stayed 5 nights in Nov 2023
Response from Quality management on 4 Jan 2024
Thank you very much for your comment Julianna, we hope to have your visit again soon.Greetings

2/10 Terrible

Ricardo

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Gerente de Calidad on 5 Dec 2023
Estimado Ricardo, lamentamos que tu estadía no haya sido del todo placentera, nos gustaría brindarte una mejor experiencia en tu próxima visita.

10/10 Excellent

RICARDO ARMANDO CORDOBA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good!
Stayed 1 night in Nov 2023
Response from Quality management on 5 Dec 2023
Ricardo Cordoba it's fantastic to receive reviews like yours, thank you very much and come back soon, greetings!

10/10 Excellent

Paul

Liked: Cleanliness, amenities, property conditions & facilities
Very clean...room very comfortable...reasonable price...
Stayed 2 nights in Nov 2023
Response from Quality management on 21 Nov 2023
Paul Winter thank you very much, your rating and your comments are of utmost importance to us, we hope to see you back very soon, greetings.

6/10 Okay

Teri

Business traveller
Liked: Staff & service
Okay stay
I booked the King room, which was very spacious. The first room had plumbing issues (toilet water would rise whenever I tried flushing, and the water in the shower drained very slowly. Every night I was stepping in 1-2 inches of water). I switched to another room, which was better, but then I found a booger on the bed sheet which grossed me out. But the maid was friendly and restocked my room with water and towels.
Stayed 7 nights in Nov 2023
Response from Quality management on 4 Jan 2024
Teri we apologize for such incidents, the pertinent review has already been made in each of the observations you make to us, please receive a cordial greeting.