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Reviews of Holiday Inn Hotel & Suites Medica Sur, an IHG Hotel

3.5 out of 5
Holiday Inn Hotel & Suites Medica Sur, an IHG Hotel
C. Puente de Piedra 150 Torre III dentro, de Medica Sur, Col. Toriello Guerra, Mexico City, CDMX

Reviews

8.8

Excellent

Rating 10 - Excellent. 221 out of 383 reviews" "
Rating 8 - Good. 119 out of 383 reviews" "
Rating 6 - Okay. 27 out of 383 reviews" "
Rating 4 - Poor. 4 out of 383 reviews" "
Rating 2 - Terrible. 12 out of 383 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

gary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The area is in a hospital zone no restaurants or any close amenities… the restaurant that has the complimentary breakfast is good and there is a Starbucks.. the hotel is nice and the room was good but for me the location was not for me
Stayed 7 nights in Mar 2024
Response from Sales department on 21 Mar 2024
Dear Guest, Thank you for your valuable comments, which are very important to our team. We are sorry to hear that the location of the hotel was not what you wanted.However, we reiterate at your service for your next visit to Mexico City.

8/10 Good

James, Coronach

Stayed 2 nights in Feb 2024
Response from Depto. de ventas on 21 Mar 2024
Apreciable Huésped,Agradecemos el tiempo que nos brinda en compartir su calificación de nuestro Hotel. Seguiremos esforzándonos en brindar un mejor servicio.

8/10 Good

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cómoda
Stayed 3 nights in Feb 2024
Response from Depto. de ventas on 19 Feb 2024
Estimada Huésped, Agradecemos su calificación. y nos complace que haya estado muy cómoda en nuestras instalaciones.Esperando muy pronto volver a recibirla.

10/10 Excellent

Regina

Stayed 3 nights in Feb 2024
Response from Depto. de ventas on 21 Mar 2024
Apreciable Huésped, Antes que nada queremos agradecer su preferencia, así mismo, el tiempo que nos brinda en compartir su experiencia en nuestro hotel. Esperando volver a recibirla, muy pronto.

8/10 Good

andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
On top of a Medical clinics
Hotel was not easy to find since it is on top of medical clinics. The first 4 floors are clinics and the 5-7 floor are the hotel. Location is good since we wanted to be near soccer stadium. Área felt secure with nearby restaurants.
Stayed 4 nights in Dec 2023
Response from Revenue Manager on 20 Dec 2023
Thank you very much for your comments.Just as an observation, the hotel is in the tower 3 floors 5 and 6.The floors down are for parking.We hope to have you as guests again.

10/10 Excellent

Maria Velina

Stayed 2 nights in Dec 2023
Response from Revenue Manager on 16 Dec 2023
Muchas gracias por su calificación acerca de nuestro hotel. Nos complace saber que disfrutó de su alojamiento con nosotros. Es algo de lo que nuestro personal se enorgullece, esperamos que vuelva a visitarnos.

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Depto de ventas on 8 Nov 2023
Estimada Huésped, Agradecemos su calificación y la preferencia con nuestro hotel.Esperando muy pronto volver a recibirla.

8/10 Good

Osuani

Stayed 1 night in Nov 2023
Response from Depto. de ventas on 7 Nov 2023
Apreciable Huésped, Antes que nada, me permito agradecer el que se haya hospedado con nosotros y el haber dejado su calificación, compartiré con nuestro equipo la calificación, con la finalidad de poder trabajar en las diferentes areas de oportunidad para brindar un buen servicio. Esperando volver a recibirlo muy pronto

10/10 Excellent

Herbert

Stayed 4 nights in Aug 2023
Response from Depto. de ventas on 28 Oct 2023
Estimado Huésped, Agradecemos su preferencia y su calificación, Esperando recibirlo muy pronto.

10/10 Excellent

Nelida, AUSTIN

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just perfect for me.
Stayed 1 night in Jul 2023
Response from Depto. de ventas on 26 Aug 2023
Estimada Huésped, Muchas gracias por sus comentarios, los cuales son muy importantes para nosotros.Esperando volver a recibirla en nuestras instalaciones. Quedo a sus órdenes

10/10 Excellent

Erik

Stayed 1 night in Jul 2023
Response from Depto. de ventas on 26 Aug 2023
Apreciable, Huésped, Muchas gracias por su preferencia y por dejar sus comentarios, durante su estancia.Esperando volver a recibirlo en nuestras instalaciones.

6/10 Okay

Eduardo E

Stayed 2 nights in Jun 2023
Response from Revenue Manager on 30 Jun 2023
Gracias por su sincera opinión. Lamentamos que su reciente alojamiento no respondiera a sus expectativas. Agradecemos sus comentarios y los compartiremos con nuestro equipo para poder continuar mejorando nuestros servicios. Esperamos contar con la oportunidad de volver a recibirlo en el futuro para poder ofrecerle una mejor experiencia.

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Revenue Manager on 30 Jun 2023
Estimado huésped, Muchas gracias por su calificación. Esperemos seguir siendo su opción de hospedaje en sus visitas a la CDMXSaludos cordiales

6/10 Okay

Francisco

Liked: Cleanliness, staff & service
Staff was generally friendly. Room service staff was efficient and very friendly. AC is the major issue. I realize there was a heat wave but the AC just does not work well. The hotel is in a medical compound but there are some restaurants and Starbucks on site.
Stayed 2 nights in Jun 2023
Response from Revenue Manager on 18 Jun 2023
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,

8/10 Good

Oscar

Stayed 2 nights in May 2023
Response from Revenue Manager on 12 Jun 2023
Hola, agradecemos el tiempo que se tomo en calificarnos. Lo esperamos en sus futuras visitas a la CDMX. Saludos,

10/10 Excellent

LUIS

Stayed 1 night in May 2023
Response from Depto. de ventas on 19 May 2023
Estimado huésped, Agradecemos su calificación, y nos satisface que estancia haya sido confortable.Esperando volver a recibirlo nuevamente en su próxima visita a Ciudad de México

10/10 Excellent

Jair

Stayed 1 night in Apr 2023
Response from . on 11 Apr 2023
Estimado huésped, agradezco el tiempo que se tomo para calificar nuestro servicio y esperamos verlo muy pronto en su próxima visita a la CDMX

6/10 Okay

Angel

Stayed 5 nights in Feb 2023
Response from Revenue Manager on 11 Mar 2023
Gracias por su sincera opinión. Lamentamos que su reciente alojamiento no respondiera a sus expectativas. Agradecemos su calificación, compartiremos con nuestro equipo para poder continuar mejorando nuestros servicios. Esperamos contar con la oportunidad de volver a recibirlo en el futuro para poder ofrecerle una mejor experiencia.

10/10 Excellent

Angel

Stayed 5 nights in Feb 2023
Response from Depto. de ventas on 7 Nov 2023
Estimado Huésped, Muchas gracias por su preferencia y la calificación que nos ha dado, continuaremos esforzando para brindar un excelente servicio cada día.

10/10 Excellent

Jair

Stayed 5 nights in Feb 2023
Response from Depto de Ventas on 1 Mar 2023
Estimado Huésped, Agradecemos su preferencia y los comentarios acerca de su experiencia en el Hotel.continuaremos trabajando por brindar un excelente servicio, esperando volver a contar con su preferencia en su próximo viaje.

10/10 Excellent

Juan

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, convenient location if you are visiting Medica sur
Stayed 1 night in Feb 2023
Response from sales department on 21 Feb 2023
Dear guest,We appreciate your preference, and giving us the opportunity to know about your experience in our hotel.We will remain committed to providing excellent service.Hoping very soon to receive it again in the hotel Best regards

10/10 Excellent

James, Coronach

Stayed 2 nights in Jan 2023

10/10 Excellent

Luis

Stayed 3 nights in Jan 2023

10/10 Excellent

Kevin, Cordova

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Obviously, this is not a tourist destination hotel. No, that is true. But, it is perfect for individuals who have loved ones in the hospital...or maybe just need a place to get some good sleep before going into the hospital for an early appointment.
Stayed 1 night in Nov 2022
Response from Revenue Manager on 7 Dec 2022
Thank you very much for your comments.On your next visit to the south of CDMX, we hope to be able to serve you again.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Stayed 2 nights in Nov 2022
Response from Depto. de ventas on 23 Nov 2022
Estimado Huésped, Agradecemos el tiempo que se tomó en dejar sus comentarios, y nos motiva a seguir brindando un servicio de calidad. Esperando recibirlo muy pronto en su próximo viaje a la ciudad de México.

8/10 Good

Jesus

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Hotel is comfortable clean only problem is they havent had hot water to shower 😒
Stayed 1 night in Oct 2022
Response from . on 25 Oct 2022
Estimado huésped, lamento mucho el problema del agua caliente pero tuvimos una falla en nuestras calderas que no estuvo en nuestras manos.

8/10 Good

Laura Nancy

Stayed 1 night in Oct 2022

6/10 Okay

Veronica, Stockbridge

Liked: Cleanliness, amenities
The room itself was good. I did not like the entrance, it looked old and almost.. dirty I guess would be the word. Also I didn't like the fact that it was difficult to get in and out of the property. I didn't realize the hotel was INSIDE the hospital. So that was a bit weird. When I arrived they couldn't find my reservation and it took them an hour to get it cleared up. They were nice and it got resolved but not before I contacted Expedia. overall it was okay, I probably won't stay there agains though.
Stayed 4 nights in Sep 2022
Response from . on 6 Oct 2022
Dear guest, I appreciate your comments and we hope to improve our service.

10/10 Excellent

William

Stayed 1 night in Sep 2022

8/10 Good

Mario

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is good. Just that is in between the hospital and little confuse
Stayed 1 night in Sep 2022
Response from Revenue Manager on 22 Sept 2022
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022
Response from Depto. de ventas on 16 Aug 2022
Estimado Huésped, Agradecemos su calificación y esto nos motiva a seguir esforzándonos en brindar un excelente servicio, día con día. Esperando volver a recibirlo en el hotel.

10/10 Excellent

Dave

Stayed 5 nights in Aug 2022
Response from Depto. de ventas on 17 Aug 2022
Estimado Huésped, Reciba un cordial saludo y agradecemos el tiempo que se tomo en dejar sus comentarios. Son muy importantes para nosotros, y nos compromete más en seguir brindando un excelente servicio. Esperando recibirlo nuevamente en su próxima visita a la ciudad de México

10/10 Excellent

Erik

Stayed 2 nights in Jul 2022

10/10 Excellent

ronald h

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great secure place to stay
Stayed 4 nights in Jul 2022
Response from sales department on 30 Jul 2022
We appreciate the time you took to leave us your comments. and we are glad that you had a pleasant stay. we hope to see you very soon

10/10 Excellent

Ramiro

Travelled with family
Liked: Cleanliness
It was beautiful
Stayed 4 nights in Jul 2022
Response from sales department on 26 Jul 2022
we are very grateful for your comments hoping to have you again with us

10/10 Excellent

Erik

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Secure, clean and confortable. Great location, connected to the city main avenues and tollways.
Stayed 3 nights in Jun 2022
Response from . on 5 Jul 2022
Estimado huésped, agradezco sus comentarios y esperamos poder recibirlo nuevamente en su próxima visita a la CDMX

10/10 Excellent

Antje

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I particularly appreciate is the closeness to the hospital as my husband was a patient during my stay. Amazing staff who were quick to help.
Stayed 4 nights in Feb 2022
Response from sales department on 17 Feb 2022
Dear Guest, We appreciate the time you take to leave your comments and we will strive every day to provide excellent service.. Best regards

6/10 Okay

Lourdes E

Stayed 1 night in Jan 2022
Response from . on 19 Jan 2022
Estimado huésped, espero que su estancia haya sido de su agrado, esperamos poder recibirlo nuevamente a su regreso a la CDMX

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied!
The people are very friendly and helpful
Stayed 1 night in Oct 2021
Response from Sales on 25 Oct 2021
Dear guest, We appreciate your comments, this allows us to strive every day to satisfy our guests. We hope to see you very soon. Best Regards

10/10 Excellent

Irina

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I recently spent several days over a period of a few weeks at the Holiday Inn associated with Medica Sur in Mexico City. Our stay was outstanding. Every aspect of this Holiday Inn is of the best quality; the rooms are well-appointed and comfortable, the gym and on-site restaurant are top quality, but what really stands out is the quality of the staff. When we needed assistance in preparing our voluminous health insurance documents, the Holiday Inn front desk staff were exceptionally helpful, assisting us with printing, scanning, and emailing these important documents. Without their generous and skilful support, this task would have been very difficult -- they made something onerous, easy. And for that, we are very grateful. We recommend that any medical tourism patients at Medica Sur book themselves into this Holiday Inn. It is unbeatable for convenience, comfort, and caring.
Stayed 2 nights in Sep 2021
Response from Sales on 20 Oct 2021
Dear guest, Thank you very much for your valuable comments, it is one more reason to strive to do our work better. hoping to assist you again very soon. Best regards

8/10 Good

Cory Annette

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ok
Stayed 1 night in Oct 2021
Response from Ventas on 4 Oct 2021
Estimado Huésped, Muchas gracias por tomarse el tiempo de llenar nuestra encuesta, esperamos muy pronto tenerlo de nueva cuenta en el hotel y que su experiencia sea excelente.

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was amazing
Stayed 1 night in May 2021
Response from Erick Rios on 20 May 2021
We appreciate your comments and we are glad to know that you enjoy your stay with us. Regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Proximity to hospital, beds, pillows, no noise
Stayed 3 nights in Apr 2021
Response from Omar Cervantes on 26 Apr 2021
Thank you for your comments, we hope to be your lodging option on your visits to Mexico City.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2021
Response from Erick Rios on 22 Mar 2021
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.

10/10 Excellent

traveler99, Guatemala

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean, you get what is offered, I would return in my next trip.
Stayed 1 night in Sep 2020
Response from Ericka Trejo on 28 Sept 2020
Thanks for staying with us.

8/10 Good

Bernardo F.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel, friendly staff
Very friendly staff, nice hotel, comfortable could improve maintenance.
Stayed 1 night in Aug 2020
Response from Ericka Trejo on 19 Aug 2020
Hello Mr. Bernardo; Thanks for staying with us. We appreciate your feedback.

8/10 Good

Willy, Florida

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Great if you’re at the hospital, nothing within walking distance,the rooms are ok nothing special. Sadly the WiFi was horrible. Service was friendly.
Stayed 1 night in Jul 2020
Response from Ericka Trejo on 8 Aug 2020
Thanks for staying with us. We appreciate your feedback.

6/10 Okay

Moises

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, one technical dificulty though.
Clean hotel clearly catering to medical tourism. Overall a pleasant stay, however the thermostat did not work properly. The heat, or the cold air did not stop when it reached the set temerature. I was too tired from traveling to change rooms.
Stayed 2 nights in Mar 2020
Response from GERENCIA DE VENTAS on 6 Mar 2020
Dear guest We are sorry that your stay was not entirely pleasant, thanks for your comments we are working to improve our service

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible hotel I hope they get better management I will never go back to this hotel pictures are nothing prepared to reality when you get there.
Stayed 1 night in Jan 2020
Response from GERENTE DE VENTAS on 22 Jan 2020
Estimado Huésped Lamentamos que su estancia no fuera de su agrado, sus comentarios nos ayudan a mejorar nuestros servicios

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
What I liked is that it is within Médica Sur hospital and doctors. What I did not like is that is does not have a place for leisure
Stayed 2 nights in Dec 2019
Response from GERENCIA DE VENTAS on 9 Jan 2020
Dear guest Thank you very much for your comments