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Reviews of Fiesta Americana Reforma

4 out of 5
Fiesta Americana Reforma
Paseo De La Reforma 80, Col. Juarez, Mexico City, CDMX

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1410 out of 2080 reviews" "
Rating 8 - Good. 403 out of 2080 reviews" "
Rating 6 - Okay. 128 out of 2080 reviews" "
Rating 4 - Poor. 68 out of 2080 reviews" "
Rating 2 - Terrible. 71 out of 2080 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Violine

Liked: Cleanliness, staff & service
Stayed 5 nights in Mar 2024
Response from Gerente General on 26 Mar 2024
Lamento mucho que no hayamos cumplido totalmente con sus expectativas durante su reciente estancia, y esperamos volver a recibirla con una mejor experiencia.

10/10 Excellent

Maximino

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Mar 2024
Response from General Manager on 25 Mar 2024
We appreciate guest insight, and look forward to host you again in the future.

10/10 Excellent

Pradeep

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location and the staff and service
Stayed 1 night in Mar 2024
Response from General Manager on 25 Mar 2024
We appreciate sharing your positve coments, it was a pleasure to host you.

8/10 Good

NEREYDA

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien desde la llegada solo anoche un poco mal recepcion
Stayed 1 night in Mar 2024
Response from Gerente General on 20 Mar 2024
Agradecemos sus comentarios, y saber que la experiencia de su estancia en general, fue de su agrado. Esperamos volver a recibirla y atenderla de nuevo.

10/10 Excellent

Fernando

Travelled with family
Liked: Cleanliness, staff & service, amenities
We liked this property. The VIP upgrade was very good with free snacks and free breakfast. The room was a little outdated but clean and comfortable. Staff was very courteous and friendly. Overall happy we stayed here.
Stayed 1 night in Mar 2024
Response from General Manager on 20 Mar 2024
We appreciate that you had a gratifying experience during your stay, ando look forward to host you again.

10/10 Excellent

Eddie Muzquiz

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in an excellent location and the service is wonderful. They pay great attention to detail.
Stayed 3 nights in Mar 2024
Response from General Manager on 11 Mar 2024
We appreciate that you had a gratifying experience, thank you for sharing your positive feedback.

10/10 Excellent

Daniel

Stayed 3 nights in Feb 2024
Response from Gerente General on 25 Mar 2024
Nos da gusto saber que su estancia ha sido satisfactoria, esperamos volver a recibirlo de nuevo.

8/10 Good

Magaly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is in a very convenient location, safe to walk at night, taxis and Ubers ready when needed. Personnel friendly, very busy when we arrived to check in, but it was done without delays. My only complain if I may say, is their bathrooms, small and outdated . The shower head kept dripping water. We were treated with free breakfast and evening hord’ouvers and wine instead, since we had already booked a king size room. Thank you!
Stayed 2 nights in Feb 2024
Response from General Manager on 7 Mar 2024
We appreciate guest insight and look forward to host you again in your next trip.

6/10 Okay

Fernando

Business traveller
Disliked: Property conditions & facilities
this is my 7th time staying here, great location but careless poor facilities .
Stayed 1 night in Feb 2024
Response from General Manager on 1 Mar 2024
We appreciate guest insight in our effort to improve our guest experience. We hope to host you again in the future.

10/10 Excellent

John

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We stay at this hotel frequently. It is centrally located for the type of tourism we enjoy, and it is nice to always have cars available at the lobby to take trips to shopping and restaurants. That said, we also walk from here to the Zocalo, the Castle at Chapultepec, Roma and La Condesa. We use the Metro-Bus system (other than rush hour) as well. It seems that they have really worked hard over the last 7 years to upgrade this property.
Stayed 5 nights in Feb 2024
Response from General Manager on 29 Feb 2024
Thank you so much for sharing your comments and recommendations. Its great to see your stays have been convenient. Look forward to your next visit.

10/10 Excellent

Jesus, Chula vista

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 2 nights in Feb 2024
Response from General Manager on 28 Feb 2024
Thank you for sharing your feedback. It's great to see that you enjoyed your stay, and hope to host you again in the future.

10/10 Excellent

Manuel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
SERVICE LOCATION
Stayed 1 night in Feb 2024
Response from General Manager on 28 Feb 2024
We appreciate your reviews and comments and look forward to host you again in the future.

10/10 Excellent

monica

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
El personal muy atento y muy dispuesto a ayudar en todo momento. Las habitaciones cómodas y limpias.
Stayed 6 nights in Feb 2024
Response from Gerente General on 27 Feb 2024
Apreciamos sus amables comentarios, y el saber que la experiencia de su estancia fue de su agrado. Esperamos volver a atenderla de nuevo.

8/10 Good

Norma De La

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is ok
Stayed 4 nights in Feb 2024
Response from General Manager on 24 Feb 2024
We appreciate your reviews and comments and look forward to host you again in the future. Best regards,

10/10 Excellent

Jamie M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel and friendly staff, I will definitely come back.
Stayed 4 nights in Feb 2024
Response from General Manager on 23 Feb 2024
Thanks for sharing, we look forward to serve you again in your next visit.

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Deffinetly recommended to enjoy Mexico City. Great ocation. Close to main central city sites, such as El Socalo square and colonial area, El Angel, museums, restaurants, close to Polanco. Stayed a week with muy wife for a short vacation in Mexico City, we enjoyed every minute. Porperty is very good and grea staff. Hope to come back soon.
Response from General Manager on 23 Feb 2024
It's great to see that you enjoyed your stay! We appreciate your recommendations, and hope to host you again in the future.

10/10 Excellent

Geovani

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly
Stayed 4 nights in Feb 2024
Response from General Manager on 22 Feb 2024
Thank you for your positive comments, we look forward to host you again soon.

10/10 Excellent

Pradeep

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was very good staff was nice and friendly
Stayed 3 nights in Feb 2024
Response from General Manager on 22 Feb 2024
We appreciate your reviews and comments and look forward to host you again in the future.

10/10 Excellent

Eddie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was courteous and the rooms were impeccable. Great service.
Stayed 3 nights in Feb 2024
Response from General Manager on 21 Feb 2024
Thank you for sharing your feedback. We appreciate your positive reviews and comments and look forward to host you again in the future.

4/10 Poor

chun ling

Disliked: Amenities, property conditions & facilities
I don't like my room. Bath room shower very uncomfortable. Coffee maker is broken one. Sink pipe is broken. Nobody came to fixing it. Room lights are dark.
Stayed 6 nights in Feb 2024
Response from General Manager on 20 Feb 2024
Thank you for sharing your comments; we regret to hear of your disappointment; although we did not notice the broken issues you mention. Hope to serve you better in the future

10/10 Excellent

Julio, Monterrey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicacion y con una gran atencion por parte del personal.
Stayed 1 night in Feb 2024
Response from Gerente General on 17 Feb 2024
Fue un gusto atendero y saber que su estancia fue de su agrado; esperamos volver a recibirlo de nuevo.

10/10 Excellent

Yesenia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so friendly!! Great location
Stayed 2 nights in Feb 2024
Response from General Manager on 13 Feb 2024
Thank you for sharing your positive feedback; we appreciate that you had a gratifying experience.

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Gerente General on 25 Mar 2024
Gracias por compartir su opinión, fue un gusto atenderla.

10/10 Excellent

Luzbei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Zona muy bonita
Stayed 2 nights in Feb 2024
Response from Gerente General on 10 Feb 2024
Gracias por compartir su opinión positiva; nos da gusto saber que la zona fue de su agrado y conveniencia. Esperamos vovler a recibirla de nuevo.

10/10 Excellent

Jesus Armando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fiesta Americana Reforma is great hotel located near on downtown Mexico City. You can visit different places places just walking! The service is great! I highly recommend this hotel to anyone visiting Mexico City. You will have a great time.
Stayed 2 nights in Dec 2023
Response from General Manager on 7 Feb 2024
We appreciate your recommendations and reviews, it was our pleasure having you as a guest. Hope to serve you again.

8/10 Good

JESUS, Sunnyvale

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Carpet floor very dirty, laundry service quiet expensive.
Stayed 14 nights in Jan 2024
Response from General Manager on 7 Feb 2024
Thank you for sharing your experience, that allows us to improve our guest's stay. Hope to serve you again.

10/10 Excellent

laura

Stayed 1 night in Feb 2024
Response from Gerente General on 24 Mar 2024
La invitamos a regresar de nuevo por otra buena experiencia.

10/10 Excellent

Rosa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stays at the hotel are always an amazing experience.
Stayed 1 night in Jan 2024
Response from General Manager on 1 Feb 2024
We appreciate your feedback, its motivating for all of our staff to know that you had positive experience.

10/10 Excellent

Rosa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was helpful and courteous. Great experience.
Stayed 1 night in Jan 2024
Response from General Manager on 1 Feb 2024
Rosa, it's great to see that you enjoyed your stay, and hope to host you again in the future.

10/10 Excellent

Omar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay, we keep Coming back
Stayed 1 night in Dec 2023
Response from General Manager on 1 Feb 2024
We look forward to your next visit; thanks for sharing.

10/10 Excellent

kamil

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 3 nights in Jan 2024
Response from General Manager on 31 Jan 2024
Thanks for your positive feedback; we hope to serve you again.

4/10 Poor

GLORIA

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I didn’t like the bathroom shower, has a plastic divider that doesn’t allow you to open the faucet closed to you, you have to walk in and get wet with cold water
Stayed 2 nights in Jan 2024
Response from Gerente General on 31 Jan 2024
We appreciate your reviews and comments, that allows us to improve our operations. We hope to host you again in the future.

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was very easy. People very nice. Room is very comfortable.
Stayed 1 night in Jan 2024
Response from General Manager on 30 Jan 2024
It's great to see that you enjoyed your stay, and hope to host you again in the future.

8/10 Good

Humberto Jesus Torres

Good
Stayed 1 night in Jan 2024
Response from General Manager on 30 Jan 2024
Thank you for sharing your positive feedback; it was a pleasure having you as a guest..

10/10 Excellent

yang

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
exllent
Stayed 2 nights in Jan 2024
Response from Gerente General on 25 Jan 2024
Thank you for your positive feedback; we are glad that you enjoyed your stay..

8/10 Good

JOSE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Gerente General on 18 Jan 2024
Gracias por compartir su opinión, lo invitamos a regresar de nuevo.

8/10 Good

Julian, TIJUANA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 3 nights in Jan 2024
Response from General Manager on 17 Jan 2024
Our location is one of our advantages; happy to learn it was convenient.

10/10 Excellent

alberto gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Gerente General on 16 Jan 2024
Su opinión positiva es una motivación para el personal y nos permite afianzar el compromiso de ofrecer una gran servicio a nustros huéspedes.

10/10 Excellent

Marisol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great costumer service and great welcoming.
Stayed 2 nights in Dec 2023
Response from General Manager on 9 Jan 2024
Thank you so much for taking the time to share your positive comments, they are greatly appreciated.

10/10 Excellent

Rahi

Stayed 1 night in Jan 2024
Response from General Manager on 10 Jan 2024
We appreciate your positive guest insight, of your guest experience. Look forward to host you again in the future.

6/10 Okay

Xochitl

Travelled with family
Disliked: Staff & service
Asked three times about the vip gift and stated will send it to My room, never happened
Stayed 4 nights in Dec 2023
Response from General Manager on 8 Jan 2024
Thank you so much for taking the time to share your comments. We regret to hear of your disappointment; I greatly apologize for neglecting your request. Hope to serve you better in tah future.

10/10 Excellent

Graciela

Stayed 1 night in Dec 2023
Response from Gerente de Operaciones on 6 Jan 2024
Estimada Graciela:Le agradezco mucho sus comentarios. Estos siempre nos ayudan para seguir mejorando. Esperamos verle pronto de regreso en este su Hotel.

10/10 Excellent

Aron

Stayed 4 nights in Dec 2023
Response from Gerente General on 25 Jan 2024
Gracias por compartir su experiencia; lo invitamos a regresar de nuevo.

10/10 Excellent

Grecia

Stayed 2 nights in Dec 2023
Response from Gerente General on 25 Jan 2024
Nos da gusto saber que la experiencia de su estancia fue de su agrado. Esperamos volver a recibirla y atenderla de nuevo.

8/10 Good

Jayson

Stayed 2 nights in Dec 2023
Response from Gerente General on 3 Jan 2024
Nos da gusto saber que su experiencia fue de su agrado.

10/10 Excellent

joaquin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 6 nights in Dec 2023
Response from General Manager on 30 Dec 2023
Thank you for sharing your feedback and a great rating. It's great to see that you enjoyed your stay, and hope to host you again in the future.

10/10 Excellent

Aron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Gerente General on 26 Dec 2023
Nos da gusto saber que el hotel y servicio recibido fueron de su agrado.

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are Xoxo store across the hotel. Uber and DiDi are all good to use along with hotel taxi.
Stayed 7 nights in Dec 2023
Response from General Manager on 30 Dec 2023
Thank you for sharing your feedback and recommendations; we hope to host you again in the future.

10/10 Excellent

Arturo

Stayed 2 nights in Dec 2023
Response from Gerente General on 30 Dec 2023
Fue un gusto recibirlo y atenderlo, gracias por comparitir su opinión.

10/10 Excellent

Seong Keun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on 13 Jan 2024
Thank you so much for taking the time to share your positive recommendation. Hope to host you again soon.