Terrace/patio

Reviews of Andover Inn

3.5 out of 5
Andover Inn
4 Chapel Ave, Andover, MA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 230 out of 325 reviews" "
Rating 8 - Good. 78 out of 325 reviews" "
Rating 6 - Okay. 13 out of 325 reviews" "
Rating 4 - Poor. 2 out of 325 reviews" "
Rating 2 - Terrible. 2 out of 325 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Victoria

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk on 16 Mar 2024
Thanks for the awesome review, Victoria! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Nicolette DeVito, Director of Sales on 7 Mar 2024
Elena, we're glad you had a great stay and appreciate you sharing your feedback!

10/10 Excellent

Yusuf, Boston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and beautiful inn. Very nice property and suite had many alcoves and large windows making the living area bright and gorgeous. Very nice bed, shower and Samuel's Restaurant near concierge. Easy to walk to shops and library on Main Street.
Stayed 3 nights in Feb 2024
Response from Front Desk on 19 Feb 2024
Wow! Thank you so much for your incredibly kind words and for awarding us a five-star rating! We’re thrilled to hear about your fantastic experience with us. Your glowing feedback truly brightens our day. We’re honored to have had the opportunity to serve you.It’s customers like you who make our work so rewarding. We can’t wait to welcome you back for another wonderful experience. If there’s anything else we can do to make your visits even more special, please don’t hesitate to let us know. Once again, thank you for your support and for being a part of our community!

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, good quality. Full svc restaurant would be nice. Good parking. Very accessible and convenient.
Stayed 1 night in Feb 2024
Response from Nicolette DeVito, Director of Sales on 12 Feb 2024
Hello Linda,Thank you so much! We're happy you enjoyed your stay! We are working on extending the restaurant's hours, and we appreciate your feedback. It helps us to understand it is still a priority for our guests! We look forward to serving you breakfast on your next stay hopefully!

10/10 Excellent

Gouri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Nicolette DeVito, Director of Sales on 26 Jan 2024
Hello Gouri, We're so glad you had an excellent stay! Please stay with us again when you find yourself in Andover!

10/10 Excellent

JEFFREY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Nicolette DeVito, Director of Sales on 24 Jan 2024
Jeffrey, We're glad you had an excellent stay! Looking forward to your next time at the Andover Inn!

10/10 Excellent

Susan

Stayed 1 night in Dec 2023
Response from Nicolette DeVito, Director of Sales on 16 Jan 2024
Susan, we're so glad you enjoyed your stay at the Andover Inn!

10/10 Excellent

W. Greg

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Nicolette DeVito, Director of Sales on 21 Dec 2023
Hello W. Greg,Thank you so much for your review! We're so glad you had a great stay!

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location on Andover’s campus. Quiet. Easy parking. Pleasant staff.
Stayed 1 night in Nov 2023
Response from RRR on 21 Nov 2023
Thank you for taking the time to write a review. We hope to see you again if your travels bring back to Andover.

10/10 Excellent

Goretti, Jupiter

Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything yet secluded, excellent location
Stayed 1 night in Oct 2023
Response from Nicolette DeVito, Director of Sales on 4 Nov 2023
Hi Goretti,Thank you so much for taking the time to review our Inn! We're particularly fond of our location and glad you had a nice stay! We look forward to next time!

10/10 Excellent

Luigi

Liked: Cleanliness, staff & service, property conditions & facilities
It is a nice, clean quiet place. The employees are very nice and helpful. Not a fan of the double beds, they are a bit small..
Stayed 1 night in Oct 2023
Response from Nicolette DeVito, Director of Sales on 1 Nov 2023
Hi Luigi,Thank you so much for your kind words! We're quite fond of our helpful and nice staff. We understand your feelings about the double beds. We also have king rooms available if that's an option for your next stay! We look forward to hopefully welcoming you back!

10/10 Excellent

Peter

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a beautiful part of Andover and the town is in walkable distance to the Inn.
Stayed 1 night in Oct 2023
Response from Nicolette DeVito, Director of Sales on 13 Oct 2023
Hello Peter,Thank you so much for taking the time to review our Inn! We're glad you had a chance to enjoy our beautiful town and location! We look forward to welcoming you back!

10/10 Excellent

Archana

Stayed 1 night in Oct 2023
Response from Nicolette DeVito, Director of Sales on 1 Nov 2023
Thank you for taking the time to review the Andover Inn! We're glad you had a wonderful stay!

10/10 Excellent

ANA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Nicolette DeVito, Director of Sales on 13 Oct 2023
Hi Ana,Thank you for your 5-star review! We're thrilled you had a great stay and look forward to next time!Best,

10/10 Excellent

Suzette

Stayed 1 night in Sep 2023
Response from Nicolette DeVito, Director of Sales on 23 Oct 2023
Thank you for taking the time to review the Andover Inn! We're delighted you had a nice stay with us!

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived late in the evening, and the front desk had our keys waiting, just had to sign in and go straight up to our room. The building is almost 100 years old, so there are some quirks, but the hotel is quiet, elegant and relaxing. Staff is warm, welcoming and very accommodating. The grounds are beautiful
Stayed 4 nights in Sep 2023
Response from Nicolette DeVito, Director of Sales on 26 Sept 2023
We appreciate your review! We pride ourselves on being guests home away from home. We look forward to hopefully welcoming you back soon!

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not to post but— was not clear no breakfast dining times generally. Everyone does this but oersonally dont like 24/7 lobby music
Stayed 2 nights in Sep 2023
Response from Nicolette DeVito, Director of Sales on 26 Sept 2023
Thank you for taking the time to review the Andover Inn! We appreciate your feedback and we're glad you had an overall nice stay. We hope you'll stay with us again in the future.

6/10 Okay

Anthony

Liked: Staff & service
I'd rather not say
Stayed 1 night in Sep 2023
Response from Nicolette DeVito, Director of Sales on 16 Sept 2023
Hello Anthony,Thank you for taking the time to review our Inn. We'd be interested in hearing more about why we didn't meet or exceed your expectations. We look forward to hearing from you directly if you'd like to share any feedback.

10/10 Excellent

cristal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Nicolette DeVito, Director of Sales on 13 Sept 2023
Thank you for taking the time to review our property! Thrilled you had a wonderful stay!

10/10 Excellent

ana

Liked: Cleanliness, staff & service, property conditions & facilities
The girl at the front desk was teally nice and helpful. the check in was fast. The place is beautiful and very clean.
Stayed 1 night in Sep 2023
Response from Nicolette DeVito, Director of Sales on 12 Sept 2023
Thank you so much for your kind words. Grace and housekeeping will be so happy to hear your comments; I cannot wait to share your kind words. Thank you again for the wonderful feedback!

10/10 Excellent

Kesav

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay
Stayed 3 nights in Sep 2023
Response from Nicolette DeVito, Director of Sales on 12 Sept 2023
Thank you, it is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others.

6/10 Okay

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The fact that we we’re not informed that there was no food available for a 3 star hotel for two days was very disappointing
Stayed 1 night in Jul 2023
Response from Nicolette DeVito, Director of Sales on 31 Aug 2023
First and foremost, we are sorry to hear that you were not fully satisfied with your overall stay with us at the Andover Inn. The restaurant is currently closed on Sundays and Mondays. We are working on a way to communicate that better on Expedia. We hope you will consider staying with us in the future.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Nicolette DeVito, Director of Sales on 31 Aug 2023
Thank you for taking the time to review our hotel!

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Nicolette DeVito, Director of Sales on 31 Aug 2023
Thank you for taking the time to review our hotel!

10/10 Excellent

Patience

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect.
Stayed 1 night in Jul 2023
Response from Nicolette DeVito, Director of Sales on 31 Aug 2023
Thank you for taking the time to review our hotel!

10/10 Excellent

Shaun

Stayed 1 night in Jul 2023
Response from Nicolette DeVito, Director of Sales on 31 Aug 2023
Thank you for taking the time to review our hotel!

8/10 Good

Mei

Stayed 1 night in Jun 2023
Response from Nicolette DeVito, Director of Sales on 31 Aug 2023
Thank you for taking the time to review our hotel!

10/10 Excellent

Yang

Stayed 1 night in Jul 2023
Response from Nicolette DeVito, Director of Sales on 31 Aug 2023
Thank you for taking the time to review our hotel!

10/10 Excellent

Heidi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Andover Inn is beautiful! Turns out it is an inn on the property of Phillips Academy, an exclusive high school, on which there is also an important art gallery and acres of land with very old trees in the historic district of town. The inn is very charming. I loved this place!
Stayed 1 night in Jul 2023
Response from Nicolette DeVito, Director of Sales on 31 Aug 2023
Thank you for taking a moment to share your experience! We love our fantastic location too! The Addison Gallery is so fantastic, glad to hear you get to enjoy it! We look forward to your next visit!

8/10 Good

Andrea

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was relatively nice. I would’ve liked room service…I left all of my towels on the floor and the service sign on my door. I was gone all day and came back to everything as it was, which was disappointing. These were very pricey rooms for what they were…room service would’ve made it worth it, but now I’d say I overpaid.
Stayed 2 nights in Jun 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jun 2023

8/10 Good

Brenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff at the front desk were excellent! Welcoming, friendly, and going out of their way to ensure out comfort. Brava, Emma, especially.
Stayed 1 night in Jun 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Douglas Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice, spacious room, friendly and helpful staff, close to downtown Andover and the Academy campus. Excellent place to stay when visiting the area.
Stayed 3 nights in May 2023

8/10 Good

Merry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a last minute booking on a Saturday and they were very accommodating
Stayed 1 night in May 2023

10/10 Excellent

Dana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful renovation.
Stayed 2 nights in Apr 2023

10/10 Excellent

William

Stayed 1 night in Apr 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place, but no breakfast available.
Stayed 1 night in Apr 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

8/10 Good

Ann

Stayed 2 nights in Jan 2023

10/10 Excellent

JEFFREY

Stayed 1 night in Jan 2023

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
Cute little inn on the campus of Andover Academy. Our room was clean and spacious. The hotel was quiet and everyone was nice. We had good meals in the town of Andover. I’d definitely recommend this place if you’re in the area.
Stayed 1 night in Jan 2023

10/10 Excellent

Cameron

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It began with reception by Olga, an angel!
Stayed 1 night in Dec 2022

10/10 Excellent

Liang

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Stayed 2 nights in Feb 2020

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

6/10 Okay

Joann

Travelled with family
Disliked: Property conditions & facilities, room comfort
Needs some serious updating
Very disappointed in this property. Needs some serious updating. Beds very uncomfortable and furnishings dated . Restaurant staff very unfriendly and rude. Felt like we were inconveniencing they bar tender to get a drink ... we were not even acknowledged when sitting at the bar. Very strange level of hospitality.
Stayed 1 night in Jan 2020

6/10 Okay

Charles

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Aged, shower head does not even work properly. Pricey breakfast even for a simple continental. Not worth the buck.
Stayed 2 nights in Jan 2020