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Reviews of The Waverley Castle Hotel

3 out of 5
The Waverley Castle Hotel
Bat Waverley Castle Hotel, Skirmish Hill, Melrose, Scotland

Reviews

7.6

Good

Rating 10 - Excellent. 107 out of 368 reviews" "
Rating 8 - Good. 131 out of 368 reviews" "
Rating 6 - Okay. 74 out of 368 reviews" "
Rating 4 - Poor. 31 out of 368 reviews" "
Rating 2 - Terrible. 25 out of 368 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Michael

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Our double room was huge, but very dirty. The restaurant food was not worth eating.
Stayed 1 night in Apr 2024

2/10 Terrible

Diane

Travelled with pets, Travelled with partner
Unfortunately we could not check in as we could not stay…When we arrived at the Waverley Castle hotel were told no dogs were allowed. It was pointed out to us that it was in the T&As. As we had stayed there before and enjoyed our stay with the dog we did not feel the need to read the T&As. We did not know that the hotel had changed ownership.. And as suggested to us about leaving dog in car was not an option for us as dog thefts are common and could not risk that. So we decided to look for other accommodation which we found couple of miles away who were very welcoming of us and our dog..
Stayed 1 night in Mar 2024

6/10 Okay

Thomas

Travelled with partner
Disliked: Cleanliness
Run tap for 5 mins before hot water came through if at all. Noisy motor for frudge cooler running all day.
Stayed 5 nights in Mar 2024

10/10 Excellent

Delyth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities
Shambles
The evening meal and breakfast were both delicious. The hotel experience itself was shabby and shambolic. Got an mail when I was on the way telling me that they had been unable to charge my card and therefore to contact them as my booking was in jeopardy. Arrived and asked WHY they had been trying to charge my card? It was a pay-at-property booking with hotel.com. Their muddled up answer was nonsense. They then took payment by asking for card details as they had no card machine and said they didn’t give receipts. I insisted and got one e mailed the next day. They then showed us to a room with a badly stained carpet - and paper thin walls which resulted in a very poor night sleep. We were told breakfast was 730 to 930 and when we went to Reception at 9 am we were told it was finished. When I queried it they checked and apologised for their mistake…. We had breakfast and then checked with Reception that we had to vacate the room by 11 am as it said on our booking. “No … you have to be out by 10” we were told. We left and a couple of hours later I received a phone call from them. Phoned back, and they had no idea who or why I had been called…. My overall impression is of a complete shambles. Great hotel if you don’t mind them randomly charging your card, randomly phoning you up for no reason, and randomly change their published times for things.
Stayed 1 night in Feb 2024

6/10 Okay

Catherine

Travelled with group
Liked: Cleanliness, staff & service
Enjoyed our stay. The staff were particularly friendly and helpful. The room was spotless. The hotel overall however is much in need of an upgrade. The carpets, paintwork etc, very tired. Well situated for walking from the hotel along the river Tweed and further afield.
Stayed 3 nights in Jan 2024

8/10 Good

Sandra

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Lovely people and great location. The building is spectacular but a little worn and tired. Can't wait to go back once the renovations are done!
Stayed 3 nights in Dec 2023

4/10 Poor

Jeffrey

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 3 nights in Dec 2023

6/10 Okay

Christopher

Stayed 1 night in Dec 2023

8/10 Good

Patsy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay
We couldn’t get WiFi in Room 1 so I asked if we could change rooms which was arranged. The rooms were clean and tidy and the bed was very comfortable. We were disturbed by loud music at about 8 pm one evening which we thought at first might be a Christmas party but when my husband went to investigate he couldn’t see anything, the barman told him that it was probably coming from the kitchen, it stopped after about an hour. Breakfast was good except for the poached eggs. The staff were friendly. I would definitely return a to this hotel
Stayed 2 nights in Dec 2023

10/10 Excellent

Sunny

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from James GM on 18 Dec 2023
Dear PhilipThank you for taking the time to rate your stay and we are pleased that you have enjoyed your stay. We look forward to the opportunity to welcome you back in the futureKind regards

6/10 Okay

Andu

Travelled with family
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from James GM on 17 Dec 2023
Dear AnduThank you for rating your stay. We look forward to the opportunity to welcome you back in the futureKind regards

6/10 Okay

Jon

Stayed 1 night in Dec 2023
Response from James GM on 17 Dec 2023
Dear JonThank you for rating your stay. We look forward to the opportunity to welcome you back in the futureKind regards

8/10 Good

Karis

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Friendly staff, excellent food. Room was a bit basic but did the job however got woken up by noisy at 5am!
Stayed 1 night in Dec 2023
Response from James GM on 11 Dec 2023
Dear KarisThank you for taking the time to review your stay. We are sorry you were disturbed. We hope to welcome you back in the futureKind regards

8/10 Good

a

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from James GM on 11 Dec 2023
Dear aThank you for taking the time to rate your recent stay and we hope to welcome you back in the futureKind regards

8/10 Good

James

Liked: Cleanliness, staff & service, room comfort
Good value for money hotel
Just returned from a 3 night stay. Hotel is a little dated but clean we had room 4 on the ground floor which was nice and spacious although no central heating instead we had 2 small electric oil filled radiators which only managed to heat room. Dinning room for breakfast and evening meal had No heating and was freezing. Think every guest commented on it being so cold. Remember you get what you pay for and this hotel is definitely good value for money. I would return but only in the summer months
Stayed 3 nights in Dec 2023
Response from James GM on 7 Dec 2023
Dear JamesThank you for reviewing your recent stay and we are glad you enjoyed your stay. I am sorry you found the building cold - I did turn on the radiators on Monday morning after you passed comment on your departure in the restaurant and I have found the radiator had been turned off by a previous occupant of room 4 which has now been rectified! Thank you for letting us know. We hope to be able to welcome you back in the futureKind regads

10/10 Excellent

CLIFFORD

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had 4 double rooms for 4 of us working near by for one night. The staff were friendly and everything was clean and comfortable so perfect value.
Stayed 1 night in Nov 2023
Response from James GM on 5 Dec 2023
Dear CliffordThank you so much for you 10/10 rating and taking the time to review your recent stay with us. We are delighted you enjoyed you time with us and look forward to the opportunity to welcome you back in the futureKind regards

6/10 Okay

Rowan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property was a bit tired needed some work done on it internally. But it served the purpose local to the BGH.
Stayed 3 nights in Nov 2023
Response from James GM on 4 Dec 2023
Thank you for taking the time to review your stayKind regards

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and unique experience
Stayed 1 night in Sep 2023
Response from James GM on 1 Dec 2023
Dear PeterThank you for taking the time to review your recent stay and we are delighted you have enjoyed your stay with us. We look forward to the opportunity to welcome you back in the futureKind regards

6/10 Okay

Derek

Travelled with partner
Liked: Staff & service, amenities
Bit dated rooms but comfortable for a night away
Stayed 1 night in Nov 2023
Response from James GM on 28 Nov 2023
Dear DerekThank you for taking the time to review your stay and we are glad you fund your stay comfortable. We hope to welcome you back in the futureKind regards

8/10 Good

Tom

Stayed 1 night in Nov 2023
Response from James GM on 17 Dec 2023
Dear TomThank you for rating your stay. We look forward to the opportunity to welcome you back in the futureKind regards

8/10 Good

Peter

Travelled with family
Check in Service Food All excellent
Stayed 1 night in Nov 2023
Response from James GM on 23 Nov 2023
Dear Peter Thank you for taking the time to review your stay with us and we are glad you found everything to your satisfaction. We look forward to the opportunity to welcome you back in the futureKind regards

8/10 Good

Christopher

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from James GM on 23 Nov 2023
Dear ChristopherThank you for taking the time to rate your stay. We are please that you enjoyed your time with us and look forward to the opportunity to welcome you back in the futureKind regards

8/10 Good

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and warm bed and pillows not comfortable. But on a whole excelent value for money
Stayed 1 night in Nov 2023
Response from Craig Ops Mgr on 18 Nov 2023
Dear William,Thank you for your feedback, we are pleased to read you enjoyed your stay with is and have shared your feedback with the team.Kind regards

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Nice place to stay missed front entrance first night as the entrance from the road was not lit
Stayed 2 nights in Nov 2023
Response from Craig Ops Mgr on 17 Nov 2023
Dear Chris,Thank you for your feedback. We are please you enjoyed your stay with us and we have shared your feedback with team.Kind regards

8/10 Good

Fraser

Liked: Cleanliness, staff & service, room comfort
Ok.
Lovely big hotel in need of refurb. Lovely staff,room was ok. Bits of carpet worn out. Decent price. Great location. Breakfast was small but adequate.
Stayed 1 night in Nov 2023
Response from Craig Ops Mgr on 16 Nov 2023
Dear Fraser,Thank you for taking the time to leave your feedback. We have shared this with the relevant departments.Kind regards

8/10 Good

Eiry

Travelled with partner
Liked: Cleanliness, staff & service
Good value for money. Parts of property showing ware. Would be helpful to have light on sign on entrance.
Stayed 3 nights in Nov 2023
Response from Craig Ops Mgr on 15 Nov 2023
Dear Eiry,Thank you for taking the time to leave your feedback we have shared this with the relevant departmentsKind regards

6/10 Okay

Colin

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Craig Ops Mgr on 15 Nov 2023
Dear Colin,Thank you for your feedbackKind regards

6/10 Okay

Verified traveller

Liked: Staff & service
Room was basic, old fashioned condensation windows, but probably due to age, breakfast was nice, suppose only bad thing was there was no hot water, so could not have a shower, another guest was mentioning this problem. As i was only there 1 night i did not complain
Stayed 1 night in Nov 2023
Response from Craig Ops Mgr on 15 Nov 2023
Thank you for taking the time to leave your feedback with regards to your recent stay. We are sorry to hear you had issues with the hot water and we have shared your feedback with the relevant departments.Kind regards

10/10 Excellent

P

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from James GM on 9 Nov 2023
Dear PThank you for rating your recent stay with us and we are delighted that you gave us 10/10. We hope to be able to welcome you back in the futureKind regards

10/10 Excellent

Jeannie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yvonne the receptionist was very helpful. I also enjoyed Jordan the barman and Michael the waiter who made us most welcome, all in all we had a great stay
Stayed 1 night in Nov 2023
Response from James GM on 8 Nov 2023
Dear JeannieThank you for your lovely review and we are delighted you enjoyed your stay. The staff mentioned are delighted to get special mentions and thank you. We hope to welcome you back in the futureKind regards

6/10 Okay

Helen

Travelled with partner
Property impressive however is a bit tired the room we had was clean but dated toilet needed upgraded
Stayed 1 night in Nov 2023
Response from James GM on 6 Nov 2023
Dear HelenThank you for taking the time to review your recent stay. We have noted your comments for planning refurbishment works in the futureKind regards

8/10 Good

Helen

Travelled with family
Liked: Cleanliness, staff & service, amenities
Booked this for my Mum and Niece who were visiting from England. Clean room that was on the ground floor so easily accessible for my Mum who has a disability. The room was very spacious with sufficient heating and shower gel provided in bathroom. Lovely and quiet with dining options if needed. Staff were very helpful and friendly which was great as they made my Mum feel very welcome. Thank you.
Stayed 1 night in Oct 2023
Response from James GM on 6 Nov 2023
Dear HelenThank you for reviewing your recent stay with us and we are delighted you enjoyed your time with us. We hope to have the opportunity to welcome you back in the futureKind regards

8/10 Good

douglas

Stayed 4 nights in Oct 2023
Response from Craig Ops Mgr on 5 Nov 2023
Dear Douglas,Thank you for your feedback we have shared this with the team.Kind regards

10/10 Excellent

Lee

Stayed 1 night in Oct 2023
Response from James GM on 31 Oct 2023
Dear LeeThank you for taking the time to rate your stay and we are delighted you enjoyed your time with us. We look forward to the opportunity to welcome you back in the futureKind regards

6/10 Okay

Angela

Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Oct 2023
Response from James GM on 31 Oct 2023
Dear AngelaThank you for taking the time to rate your stay, we hope to have the opportunity to welcome you back in the futureKind regards

8/10 Good

Bev

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Oct 2023
Response from James GM on 30 Oct 2023
Dear BevThank you for rating your stay. We hope to welcome you back in the futureKind regards

8/10 Good

Lesley

Liked: Cleanliness, staff & service, room comfort
Lovely Stay
Had a lovely comfortable stay! Staff very friendly!! Had dinner and breakfast and both were very tasty.
Stayed 1 night in Oct 2023
Response from James GM on 27 Oct 2023
Dear LesleyThank you for taking the time to review your stay and we are delighted you enjoyed you time with us. We hope to welcome you back in the futureKind regards

10/10 Excellent

Gavin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from James GM on 25 Oct 2023
Dear GavinMany thanks for your 10/10 . We hope to welcome you back in the futureKind regards

10/10 Excellent

ROBERT

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very old hotel with lots of history , excellent breakfast , dinner staff was overwhemed on the second night of our stay . apart from that very pleasent stay .
Stayed 2 nights in Oct 2023
Response from James GM on 1 Nov 2023
Dear RobertThank you for taking the time to review your recent stay and we are so pleased you enjoyed your stay. We hope to have the opportunity to welcome you back in the futureKind regards

4/10 Poor

Omar

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor heating in the room. The shower not strong enough and poor water stream. Not up to my expectations
Stayed 2 nights in Oct 2023
Response from Craig Ops Mgr on 21 Oct 2023
Dear Omar,Thank you for taking the time to leave your feedback with regards to your recent stay. We are sorry to read your room was not up to your expectations and have shared your feedback with our maintenance team.Kind regards

8/10 Good

ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and perfect for river walks. Not luxurious but a practicle hotel
Stayed 1 night in Oct 2023
Response from Craig Ops Mgr on 19 Oct 2023
Dear Ian,Thank you for taking the time to leave your feedback. We are pleased to read that overall you enjoyed your stay with us.Kind regards

10/10 Excellent

Alan

Stayed 1 night in Oct 2023
Response from James GM on 8 Nov 2023
Dear AlanThank you for taking the rate your stay and we are delighted that you have enjoyed your time with usWe hope to welcome you back in the futureKind regards

6/10 Okay

WILLIAM D

Liked: Cleanliness
Disliked: Property conditions & facilities
Not as good as hoped.
This hotel needs some updating as everything seemed a little "tired" - especially the room. Whilst the food quality was fine, the offering was not terribly exciting and presentation could have been better. Range of food at breakfast was OK but not kept replenished quickly enough and there were only tinned tomatoes (Ugh!). It was only on the third morning that we realised that fried eggs were available on request., With a couple of exceptions, the staff were not very friendly or communicative.
Stayed 4 nights in Oct 2023
Response from Craig Ops Mgr on 28 Oct 2023
Dear William D,Thank you for taking the time to leave your feedback with regards to your stay. We are sorry to read you felt the staff were not very friendly as we do normally get very good feedback regards our team however we have shared your feedback with the relevant departments.Kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Enjoyed stay at this hotel, Well organised, staff helpful, large rooms with kettle and coffee machine.
Stayed 4 nights in Oct 2023
Response from James GM on 14 Oct 2023
Thank you for your 10/10 rating we are glad you enjoyed your stay and hope to welcome you back soonKind regards

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from James GM on 14 Oct 2023
Dear MichaelThank you for your 10/10 rating we are delighted you enjoyed your stay and hope to welcome you back in the futureKind regards

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from James GM on 13 Oct 2023
Dear johnThank you for your 10/10 rating and we are delighted you enjoyed your stay. We look forward to the opportunity to welcome you back in the futureKind regards

8/10 Good

Mr CJG

Stayed 2 nights in Oct 2023
Response from James GM on 14 Oct 2023
Dear MrCJGThank you for taking the time to review your stay and we hope to be able to welcome you back in the futureKind regards