Garden
Check availability

Reviews of Sandown Regency

3.5 out of 5
Sandown Regency
477 Princes Highway, Noble Park, VIC

Reviews

5.4
Rating 10 - Excellent. 40 out of 239 reviews" "
Rating 8 - Good. 37 out of 239 reviews" "
Rating 6 - Okay. 37 out of 239 reviews" "
Rating 4 - Poor. 50 out of 239 reviews" "
Rating 2 - Terrible. 75 out of 239 reviews" "

5.2/10

Cleanliness

6.6/10

Staff & service

5.4/10

Amenities

5.0/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

8/10 Good

Lucy

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

malutuki

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 7 nights in Apr 2024
Response from Hotel Management on 23 Apr 2024
Dear Guest,Thank you for taking the time to leave a comment. Looking forward to seeing you again.Thanks & regardsHotel Management

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, property conditions & facilities
Peaceful well priced
Stayed 7 nights in Apr 2024

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable nice hotel.
Stayed 1 night in Apr 2024

10/10 Excellent

malutuki

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 6 nights in Apr 2024

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
No good
Stayed 4 nights in Apr 2024

2/10 Terrible

Timothy

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I liked the fact that the poor guy on reception (who told me that all of the rooms were in the same condition) did not hesitate in getting my room payment returned to me when I refused to use the room. The carpet was exceptionally dirty and had not been vacuumed. It was lifting from the skirting in most places. The furniture was badly damage with large wood chips missing from it. the timber finish had turned white. The bed was is such a state that we would not consider sleeping on it. There was a very strong musty smell of mold within the room, The condition of the room was NOTHING like the room or any of the rooms displayed on their site. We had just returned from overseas and I was embarrassed to think that an overseas visitor may think that this is the norm in Australia.
Stayed 2 nights in Feb 2024

2/10 Terrible

Melissa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately there is nothing positive to be said about this property. They should have paid me to stay there. The room had not been cleaned. There was food and empty drink bottles in the kitchen cupboards from previous guests. The drinking glasses were filthy. The carpets were wet in patches (right near our heads next to the bed) due to mould so had to breathe that in as we slept. Smoke alarm had been cut off the wall and not replaced so wires were hanging out the wall. The bathroom had not been updated from what seems like the 80s I only wish I could add photos to this review because you could not understand how bad it was unless you saw it. When I complained about how filthy the room was they said they didn’t have anyone to clean it. My husband and I had to go to Coles and buy cleaning products just to make it minimally liveable for our children. Sketchy people also lurking around the building. You might ask why did we stay and not leave? It was Taylor Swift weekend in Melbourne and every where else was booked out. When my husband went to complain a second time they offered to discount our rate by $50 for the first two nights and then move us to a better room on the second two nights. We asked to view the second room first and it was a room no bigger than my lounge room with a queen bed, double bed and single bed all squashed in for the four of us. We originally had two rooms and two bathrooms. NEVER NEVER stay here. They don’t care about anything but taking your money.
Stayed 4 nights in Feb 2024

4/10 Poor

Hanna

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Read the reviews. Just read the reviews
Did not, could not stay. Prison cells are cleaner, smell better and feel safer. Lasted under 10 minutes in the room and needed two days to forget the smell of mould and who knows what else. Absolute joke how they can stay in business.
Stayed 2 nights in Feb 2024

4/10 Poor

Rob

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

2/10 Terrible

KYLIE

Stayed 1 night in Jan 2024

2/10 Terrible

Shayal

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
What’s in the picture it’s not the same with real eyes. Putting edited pictures with filter.
Stayed 1 night in Jan 2024

8/10 Good

KYLIE

Stayed 1 night in Jan 2024

10/10 Excellent

KYLIE

Stayed 4 nights in Jan 2024

10/10 Excellent

Geoff

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This motel has very nice rooms with lovely patios for each room overlooking a beautiful pool area with birds etc...excellent experience thanks!
Stayed 1 night in Jan 2024

2/10 Terrible

Fernando

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This accomodation was absolutely disgraceful. The room was filthy, run down overall very poor. I booked for three nights and left after the first night. I made to complaints and nothing was done to rectify the problem. My room wasn’t even serviced for new towels or amenities. Don’t be fooled by the pictures, it’s basically an Indian function centre attached to a motel. Not recommended.
Stayed 3 nights in Jan 2024

2/10 Terrible

Sarah

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

2/10 Terrible

Christopher

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Plenty of space, but room was not kept in good condition. Lots of noise and cigarette smells coming in from outside, late into the night.
Stayed 2 nights in Jan 2024

8/10 Good

Geoff

Business traveller
Liked: Amenities
Stayed 1 night in Jan 2024

4/10 Poor

Rachel

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Staff were fine but the place is very run down, old and dirty… broken toilet roll holders, broken shower screen, very old inside room, mouldy bathroom roof, back door lock not even a lock, outside bins very smelly, tape over PowerPoints, the list is endless! Spend the extra money and stay else where!

8/10 Good

Greg

Excellent value for a decent motel
Stayed 1 night in Jan 2024

6/10 Okay

Trish

Business traveller, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Could be a lovely place just lacks the care and maintenance. Room was dirty and needed cleaning
Stayed 3 nights in Jan 2024

10/10 Excellent

George

Stayed 1 night in Jan 2024

6/10 Okay

Gordon

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The place was nice and quiet which was nice however there were some safety and comfort concerns. There were no fire extinguishers in the room and none of the appliances have had their electrical test and tag done since 2016. The air conditioning also did not work and when I reported it to the staff nothing was done to fix it.
Stayed 7 nights in Dec 2023

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food & staff!
Stayed 3 nights in Dec 2023

2/10 Terrible

Matthew

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property accepted payment for room after reception had closed, 24 hour buzzer did not work, and a rude person came to the door and outright refused to provide any assistance.
Stayed 1 night in Dec 2023

10/10 Excellent

Geoff

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Each room has a nice patio on which you can relax overlooking the pool, nice!
Stayed 1 night in Dec 2023

10/10 Excellent

BILL

Stayed 2 nights in Dec 2023

6/10 Okay

Leanne

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I liked waking up to the view of the pool and garden area The carpet and entrance tiles had been updated, nice colors. Bed was comfy and pillows. Good size room with extra setting inside and on the balcony. The restaurant cafe serves Indian dine in and takeaway, I love Indian curries and Nan bread. What i disliked was A heap of males crowding the front entrance to the reception, standing around talking, i had to go through the cafe, as i could not see the entrance. When arriving late at night in the dark it makes it very difficult to see signs. Many smoke butts outside on the ground of the reception entrance, looked rough neighborhood. bathroom requires updating, much wear and tear. Someone tried opening my door through the night, maybe they had the wrong room? People opposite were out on the balcony and were noisy for many hours. Could not find a remote for the cooling, was a switch on the wall beside the bed. No bedside lights, main switch on the wall, The room was very warm and stuffy. Big sliding glass door and windows to the balcony.
Stayed 1 night in Dec 2023

4/10 Poor

Shaun

Business traveller
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023

2/10 Terrible

Alan

Stayed 2 nights in Dec 2023

4/10 Poor

Madelaine

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Room was a good size however the door did not shut unless slammed, we booked for 3 people and only 2 towels were supplied. The second bed also didn't have any blankets, only a sheet
Stayed 1 night in Dec 2023

4/10 Poor

Leanne

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Geoff

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This motel provides full service including a lovely Sri Lankan cuisine restaurant that also happens to be very flexible for other tastes!
Stayed 1 night in Nov 2023

2/10 Terrible

Chandima

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cigaret burns in the blanket. Leaky air condition. Bad door locks. Over spilling showers. Very poorly maintained and overly priced.
Stayed 5 nights in Nov 2023

4/10 Poor

Simran

Liked: Cleanliness
Stayed 1 night in Nov 2023

10/10 Excellent

Susana

Business traveller
Liked: Cleanliness, staff & service, amenities
Very happy with services and safety Bathroom and bedsheets clean Bakcimy and carpets need a deep clean and eating utensils need a look and overhaul But good service and value for price charged Recommended
Stayed 3 nights in Oct 2023
Response from Hotel Management on 27 Oct 2023
Dear GuestThank you for taking the time to leave a comment. We value your feedback and we will definitely look into the comments you've made. Hope to see you again!regardsHotel Management

8/10 Good

Rodrigo

Liked: Cleanliness
Average for the price so far so good.
Stayed 2 nights in Oct 2023

8/10 Good

Tim

Liked: Staff & service, room comfort
Actually very happy
So I booked this motel in a hurry due to a rushed trip to Dandenong,all we wanted was a bed and a shower for the night ,upon booking I went back and read all the reviews and started to worry what had we gotten ourselves into 😨!!! Upon arrival I walked into the reservation desk and was greeted by a very friendly gentleman who gave me our key and directed me to our room . Mentally I was now in panic mode .... What was I about to walk in to !!!!! Yes it needs a coat of paint ,yes it's slightly outdated and maybe someone should rehang the drapes lol but it was all we needed and it had clean sheets ,clean towels and was generally clean ... Only thing I would suggest is bring your own pillow ,they are quite thin 😊 But of a rest and we decided it's time to eat ,let's go to KFC it's easy and close we thought ,then I remember they had a restaurant so I popped back to the reservation desk and asked about their food $20 per person buffet sri lankin food ,well omg never tried it before but hey I love hot food ,it was beautiful!!! The service was fantastic,they were so concerned to our needs bringing icy cold strawberry and mint drinks !!!
Stayed 1 night in Oct 2023
Response from Hotel Management on 27 Oct 2023
Dear Guest,Thank you for taking the time to leave a comment. We value your feedback and will look into the same. Hope to see you again.regardsHotel Management

6/10 Okay

Clinton

Travelled with partner
Disliked: Staff & service, amenities
It’s been good so far
Stayed 1 night in Oct 2023

2/10 Terrible

Stephen

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Absolutely the worst place ive ever stayed in
Stayed 5 nights in Oct 2023

4/10 Poor

Kerry

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room was dirty and very poorly equipped. Sheets on the bed with one blanket folded on the bed, no spare blankets. Faulty swith on the jug. Vanity cupboard door hanging off. Stains and burn hole in the couch. Someone came knocking on the at 8.30 to enquire if we were leaving that day.
Stayed 1 night in Oct 2023

2/10 Terrible

Oanh

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible experience at the place. The room is extremely rundown. The bed was terribly uncomfortable. Everything from the kettle, toaster to the toilet is old, smelly and dirty. Would never be back!
Stayed 1 night in Oct 2023

8/10 Good

Victoria

Travelled with family
Liked: Cleanliness
Clean- but needs repair
Check in quick- room clean. Hotel is worn down but clean. Only 1 thin blanket provided, not enough for warmth-had holes in it. Of 3 bathroom lights only 1 was working. Sliding door had no lock and couldn’t close the whole way.
Stayed 2 nights in Sep 2023

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well presented renovations
Stayed 4 nights in Sep 2023

10/10 Excellent

Tina

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent rooms, clean and comfortable. All the staff are very welcoming and helpful. The other guests were good people too, respectful. Very happy with our stay and would definitely stay there again. I found this place on the Internet and it was the best choice. Thank you to all the helpful courteous staff.
Stayed 2 nights in Sep 2023
Response from Hotel Management on 19 Sept 2023
Dear GuestThank you for taking the time to leave a review. We are looking forward to serving you in the near future.regards,Hotel Management

2/10 Terrible

Andrea

Stayed 1 night in Sep 2023

4/10 Poor

Luke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Elie

Liked: Cleanliness, staff & service, property conditions & facilities
value for money, friendly staff and a great food in the restaurant.
Stayed 1 night in Aug 2023