Pool

Reviews of Quality Hotel Taylors Lakes

4.5 out of 5
Quality Hotel Taylors Lakes
7 Melton Highway, Taylors Lakes, VIC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 339 out of 575 reviews" "
Rating 8 - Good. 181 out of 575 reviews" "
Rating 6 - Okay. 33 out of 575 reviews" "
Rating 4 - Poor. 10 out of 575 reviews" "
Rating 2 - Terrible. 12 out of 575 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mary

Travelled with partner
Liked: Amenities
Clean, nice large rooms, great staff.
Stayed 1 night in Mar 2024
Response from Reception on 1 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team.

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Accommodation & Reception on 1 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our property. We hope to see you again soon!!

6/10 Okay

Rhiannon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The room itself was clean and modern. The fire alarm at 3am, with no offer of discount or late check-out was inconvenient. The 10am checkout with the cleaner letting herself in at 930am was disappointing. Definitely didn't feel rested after a night here
Stayed 1 night in Feb 2024
Response from Irene - Accommodation & Reception on 23 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our property. We will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, spacious room and surprisingly quiet , given the location near a busy road. The attached restaurant was excellent.
Stayed 1 night in Feb 2024
Response from Irene - Accommodation & Reception on 23 Feb 2024
Dear HeatherWe would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff very professional and caring.
Stayed 2 nights in Feb 2024
Response from Irene - Accommodation & Reception on 23 Feb 2024
Dear MargaretThank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Daryle

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, spacious and quiet
Really clean and spacious rooms, and very quiet. We also enjoyed our meals in the Bistro. Only negative with room was that mattress was slightly firmer than we'd like.
Stayed 1 night in Feb 2024
Response from Irene - Accommodation & Reception on 23 Feb 2024
Dear DaryleThank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Irene - Accommodation & Reception on 23 Feb 2024
Dear CraigThank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Sam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The young lady at the reception was so pleasant, effecient and polite. She was a pleasure to deal with.
Stayed 1 night in Jan 2024
Response from Irene - Accommodation & Reception on 23 Feb 2024
Dear SamThank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Carly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Irene - Accommodation & Reception on 23 Feb 2024
Dear CarlyWe would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Chris

Stayed 1 night in Dec 2023
Response from Front Reception on 1 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our property. We hope to see you again soon!!

8/10 Good

Anh, Oswego

Liked: Cleanliness, staff & service
Noise
Stayed 1 night in Nov 2023
Response from IRENE - ACCOMMODATION TEAM MEMBER on 12 Dec 2023
Dear AnhWe would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities
Top quality for your money!
Stayed 1 night in Nov 2023
Response from IRENE - ACCOMMODATION TEAM MEMBER on 12 Dec 2023
Dear AnitaThank you for your review of your recent stay with us. We are glad you enjoyed your stay and hope to see you again soon.Have a great day

10/10 Excellent

Hamish

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Chloe Front Reception on 28 Nov 2023
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps us in our efforts to providing excellent service. Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Rosemary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable.
Stayed 1 night in Nov 2023
Response from Front Reception on 28 Nov 2023
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps us in our efforts to providing excellent service. Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Maria on 15 Nov 2023
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps us in our efforts to providing excellent service. Thank you so much for your business and we look forward to seeing you in the future.

8/10 Good

Sue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to stay
Stayed 1 night in Nov 2023
Response from Maria on 15 Nov 2023
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps us in our efforts to providing excellent service. Thank you so much for your business and we look forward to seeing you in the future.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disappointed it has taken so long for them to return the deposit, holding in there bank instead of mine.
Stayed 1 night in Nov 2023
Response from Maria on 15 Nov 2023
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps us in our efforts to providing excellent service. The pre-authorization is a temporary hold placed on your card to cover any potential additional charges or incidentals during your stay. It's important to note that we, as a business, do not actually withdraw or hold your funds in our account. Instead, this is a temporary hold, often referred to as a 'pending' transaction, which is authorized by your bank. It ensures that funds are available should there be any extra expenses during your time with us. Rest assured, this amount will not be debited unless charges beyond the room rate and agreed-upon expenses are incurred.Thank you so much for your business and we look forward to seeing you in the future.

8/10 Good

Robert

Liked: Cleanliness, amenities, property conditions & facilities
All round clean and tidy, bit disappointed as went to the restaurant for dinner, but after waiting at reception for a couple of minutes was not served or acknowledge so went and brought take ways.
Stayed 1 night in Oct 2023
Response from Maria on 15 Nov 2023
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps us in our efforts to providing excellent service. I'm sorry to hear about your experience at our restaurant. Thank you for bringing this to our attention—we'll address this issue to ensure better service in the future. We appreciate your feedback and hope to welcome you back for a more enjoyable dining experience.Thank you so much for your business and we look forward to seeing you in the future.

8/10 Good

Dee

Stayed 1 night in Oct 2023
Response from Front Reception - Chloe on 24 Oct 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our property. We hope to see you again soon!!

8/10 Good

Dai

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Property is clean and comfortable. However, not many dinning options.
Stayed 1 night in Sep 2023
Response from Maria on 15 Nov 2023
Thank you for sharing your experience with us. We're pleased to hear you found our establishment clean and tidy.We'd like to mention that in addition to our accommodations, we offer a fantastic restaurant and an international sports bar on-site. Furthermore, our location near a shopping center provides guests with several dining options within easy reach.We appreciate your feedback and hope to have the pleasure of welcoming you back soon.

8/10 Good

david

Stayed 1 night in Sep 2023
Response from Maria on 15 Nov 2023
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps us in our efforts to providing excellent service. Thank you so much for your business and we look forward to seeing you in the future.

2/10 Terrible

Brittany lee

Disliked: Staff & service
Stayed 1 night in Sep 2023

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, staff were very friendly
Stayed 1 night in Sep 2023
Response from Reception on 17 Sept 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our property. We hope to see you again soon!!

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities
Will return
Stayed 2 nights in Sep 2023
Response from Accommodation Reception on 12 Sept 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our property. We hope to see you again soon!!

2/10 Terrible

Jayde

Stayed 1 night in Aug 2023

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, loved the shower and very comfortable king bed Staff were friendly I didn’t have time to try out the gym which I’m disappointed
Stayed 2 nights in Aug 2023
Response from Accommodation Team on 22 Aug 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our property. We hope to see you again soon!!

10/10 Excellent

Kahla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a actual dooner on bed, not a horrible itchy blanket. Lots of extra pillows and blankets
Stayed 1 night in Aug 2023
Response from Accommodation Team on 17 Sept 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our property. We hope to see you again soon!!

10/10 Excellent

Jess

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean property, was noisy if you have a room on the road side of the hotel. If you don’t have any streaming accounts ( Netflix, Stan ect) there is no free to air tv.
Stayed 1 night in Aug 2023

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were great and after hrs as well
Stayed 1 night in Jul 2023
Response from Reception Team on 31 Jul 2023
Thank you Margaret, we appreciate that you've taking the time to complete our online survey regarding your recent stay at our property. We hope to see you again soon!!

8/10 Good

Alan

Close to airport and very clean
Stayed 1 night in Jul 2023
Response from Front Reception on 5 Jul 2023
Thank you Alan for taking the time to complete our online survey regarding your recent stay at our property. We hope to see you again soon!!

8/10 Good

Justin

Stayed 1 night in Jun 2023
Response from Accommodation Team on 31 Jul 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our property. We hope to see you again soon!!

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities
Had a lovely stay will definitely be returning.
Stayed 2 nights in Jun 2023
Response from Accommodation Reception on 5 Jul 2023
Thank you Sue for taking the time to complete our online survey regarding your recent stay at our property. We hope to see you again soon!

10/10 Excellent

Heather, Elliminyt

Stayed 1 night in Jun 2023
Response from Accommodation Team on 31 Jul 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our property. We hope to see you again soon!!

8/10 Good

steve

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Surprised how good it was for the price. Kettle in my room did not work but i left a note so it would be fixed by now. Great dining options. Toiletries were excellent.
Stayed 1 night in May 2023
Response from Front Reception on 17 Sept 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our property. We hope to see you again soon!!

10/10 Excellent

DAVID

Stayed 1 night in May 2023
Response from Front Reception on 19 Jun 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our property. We hope to see you again soon!!

8/10 Good

Renee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the room and staff service was wonderful. I was, however, a little annoyed that there is no vaping allowed off the outside balcony. I was a solo female traveling and had to go outside the complex at night with no shelter in the rain to vape, I can’t understand why it would not be allowed to do this on the private outside balcony. I’m not condoning vaping in general however it felt pretty crappy being sent out into the rain at night when there is a perfectly fine outdoor option at my room where I wouldn’t feel unsafe being alone in an area unknown to me.
Stayed 1 night in Apr 2023

6/10 Okay

Lesley

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel it’s was clean and the queen somewhat comfortable. Stood at the restaurant for seating for 10 staff looked at us and totally ignored us. Absolutely disgusting customer service on display. On other nights when we actually got shown a table they were very abrupt. The lady in the breakfast room however was the exception to the rule, both in the breakfast room and the restaurant.
Stayed 8 nights in Mar 2023
Response from Sarah on 11 Apr 2023
Thank you for taking the time to share your experience at the hotel. It's great to hear that you found the room to be clean and the bed somewhat comfortable. However, I'm sorry to hear that you had a negative experience with the customer service at the restaurant. That's definitely not acceptable, and I understand how frustrating it can be to feel ignored. It's good to know that the lady in the breakfast room provided exceptional service, though. The restaurant takes your feedback seriously and will endeavor to make improvements to their customer service in the future. Thank you again for sharing your experience with us.

10/10 Excellent

Lindsay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean friendly and convenient
Stayed 1 night in Mar 2023
Response from Front Reception on 5 Apr 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our property. We hope to see you again soon!!

2/10 Terrible

Taqdir

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I paid $860 for three nights and the rooms were very cheap and useless, I will never book a hotel again
Stayed 3 nights in Mar 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Best Stay
Other than the epic room, the receptionist was the best part of the stay. Super friendly and went above and beyond to help me. Very much appreciated
Stayed 1 night in Mar 2023
Response from Sarah on 11 Apr 2023
Thank you for taking the time to leave a review of your recent stay! We're delighted to hear that you enjoyed your room and that our receptionist was able to make your stay even better. Providing excellent customer service is a top priority for us, and we're glad that the receptionist went above and beyond to assist you. We'll be sure to pass along your kind words to our receptionist, as we know they'll be thrilled to hear that their efforts were appreciated. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future!

6/10 Okay

John

Liked: Property conditions & facilities
Room not serviced during stay they say due to Covid there was no Covid restrictions in place poor excuse I
Stayed 1 night in Mar 2023
Response from Sarah on 11 Apr 2023
Please understand that, as a one-night guest, you would not have required housekeeping services during your stay. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.

10/10 Excellent

John

Stayed 1 night in Mar 2023
Response from Accommodation Reception on 22 Mar 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our property. We hope to see you again soon!

10/10 Excellent

Nicola

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort and good value
Stayed 1 night in Mar 2023
Response from Reception Team on 22 Mar 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our property. We hope to see you again soon!

10/10 Excellent

Helen

Stayed 1 night in Mar 2023
Response from Accommodation Team on 28 Mar 2023
Thank you Helen for taking the time to complete our online survey regarding your recent stay at our property. We hope to see you again soon!

8/10 Good

Ian

Stayed 1 night in Mar 2023
Response from Reception team on 14 Mar 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our property. We hope to see you again soon!

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Reception team on 2 Mar 2023
Good Afternoon Robyn,Thank you for taking the time to review your recent stay with us. We look forward to welcoming you again in the future. Sincerely - Accommodation Team

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A great place. My family and I had a wonderful stay. Close to shops and staff were very friendly.
Stayed 2 nights in Feb 2023
Response from Reception team on 2 Mar 2023
Good Afternoon Robyn,Thank you for taking the time to review your recent stay with us. We're glad you had a lovely stay at our accommodation. Sincerely - Accommodation Team

8/10 Good

Debra

Stayed 1 night in Feb 2023
Response from Reception team on 14 Mar 2023
Thank you Debra for taking the time to complete our online survey regarding your recent stay at our property. We hope to see you again soon!

8/10 Good

Reginald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to Tullamarine airport. Breakfast cafe was lovely, but the food was very generic/ordinary. Some fresh fruit salad and yoghurt would have been appreciated.
Stayed 1 night in Feb 2023
Response from Reception team on 14 Mar 2023
Dear Reginald ,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your recent stay and we look forward to seeing you in the future.

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is clean but no bath tub, convenient location very close to shops.
Response from Accommodation Team on 31 Jul 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our property. We do recommend if wanting a bathtub in the room booking either our Queen Spa or King Spa room next time you stay at the hotel :)