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It was in a great location and the suite was spacious but the bathroom was disappointing, it appeared to be an additional afterthought. It was tiny and there was very little water in the shower, we won’t be booking it again
Kylie
Stayed 2 nights in May 2024
Response from Dan on 22 May 2024
Dear Kylie, Thank you for taking the time to provide your feedback. Please accept our apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay. Your feedback has been passed on. We look forward to an opportunity to welcome you back in the near future to change your mind from a "Don't" to a "Do".
6/10 Okay
Tarina
Travelled with family
20 May 2024
Disliked: Cleanliness
The property is ok !
Very basic room did have all amenities that were needed if you were staying for a few days .
Shower water pressure not great !
The quilt cover had dirty marks on it .
Good coffee machine 😊
We had a nice stay ,definitely stayed in more inviting accommodation.
Tarina
Stayed 2 nights in May 2024
Response from Dan on 23 May 2024
Dear Tarina Thank you for taking the time to give your honest review and we appreciate your ratings on room, location and service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.
Dear Debbie ,Thank you for taking the time to share your review on your recent stay.We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best Regards,Oaks Melbourne on Collins.
Dear Sharon, Thank you for taking the time to share your review on your recent stay.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best Regards,Oaks Melbourne on Collins.
Check in was not fun, no smiles or chatter from the staff member Zee. Not clean and broken shelves and tiles. Tiny closet of a bathroom and complimentary coffee pods had broken seales.
Nemthi was great on check out, very lovely and pleasant to deal with.
Alex
Stayed 2 nights in Apr 2024
Response from BM on 28 Apr 2024
Dear Alex, Thank you for taking the time to give your honest. Please accept our sincere apology for not being able to meet our usual standards during your stay. We have taken note of your feedback. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward. And once again thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Regards, Manager - Oaks Melbourne on Collins.
Dear Mark,Thank you for taking the time to share your review on your recent stay.We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best Regards,Oaks Melbourne on Collins.
Dear Angela,Thank you for taking the time to share your review on your recent stay.We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best Regards,Oaks Melbourne on Collins.
The hotel close to everything 👍Walking distance
The only thing was their was no fan in the bathroom
And the way the tv was positioned was very odd …
If you wanted to watch it in bed it was on top of your head …
Very uncomfortable … underwire all good 👍👍
Lina
Stayed 6 nights in Apr 2024
Response from BM on 21 Apr 2024
Dear Lina,Thank you for taking the time to share your review on your recent stay.We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best Regards,Oaks Melbourne on Collins.
Centrally located. Some stairs to enter the building so recommend using entrance via wheelchair entrance a few metres down the road if have large luggage or issues with stairs.
Rooms overlooking the back alley are nice but a little dark, and later in the week have noise from the bar next door. Would recommend for short stays
Christine
Stayed 1 night in Apr 2024
Response from BM on 15 Apr 2024
Dear Christine, Thank you for taking the time to give your honest review Please accept our sincere apology for any inconvenience during your stay. We have taken note of your feedback room and would like to reassure you that that your comments have been shared with the team. And once again thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Regards, Manager - Oaks Melbourne on Collins.
Dear Christine,Thank you for taking the time to share your review on your recent stay.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best Regards,Oaks Melbourne on Collins.
Dear Leigh, Thank you for taking the time to give review and we appreciate your ratings. Your feedback has been passed on. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Regards, Manager - Oaks Melbourne on Collins.
4/10 Poor
Christopher
7 Apr 2024
Disliked: Property conditions & facilities
Christopher
Stayed 2 nights in Apr 2024
Response from Nethmi on 12 Apr 2024
Dear Christopher,Thank you for taking the time to provide us feedback. We appreciate your ratings. Please accept our sincere apologies for any inconvenience during your stay. We will appreciate if you kindly highlight the areas which you think needs to be improved. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back soon. Regards, Oaks Melbourne on Collins.
Helpful staff. Convenient location. Comfortable bed. Good kitchen facilities.
Julie
Stayed 5 nights in Mar 2024
Response from BM on 31 Mar 2024
Dear Julie,Thank you for taking the time to share your review on your recent stay.We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best Regards,Oaks Melbourne on Collins.
8/10 Good
Kristie, Hughesdale
28 Mar 2024
Liked: Cleanliness
Kristie
Stayed 1 night in Mar 2024
Response from BM on 29 Mar 2024
Dear Kristie,Thank you for taking the time to provide your feedback.we appreciate your ratings and please accept our sincere apologies for any inconvenience during your stay. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Regards, Manager - Oaks Melbourne on Collins
2/10 Terrible
Savannah
Travelled with partner
4 Mar 2024
Disliked: Property conditions & facilities
the couch was dusty when the room was “ cleaned “
no storage space at all for luggage or even to hang up more three items
the room dirty overall
bug found in the linen
stripped the bed to make it easier for the cleaner and the matress protector was foul
Savannah
Stayed 3 nights in Mar 2024
Response from BM on 4 Mar 2024
Dear Savannah,Thank you for taking the time to share your review on your recent stay.Please accept my sincere apology for not being able to meet our usual standards during your recent stay. We have taken note of your feedback regarding the cleanliness of the room and would like to reassure you that that your comments have been shared with the housekeeping team and action has been taken to ensure these matters are corrected moving forward. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to improve on your experience in the near future.Thank you again for your time.Best Regards,Oaks Melbourne on Collins.
Booked for my Son’s visit to Melbourne, excellent place to stay.
Marek
Stayed 6 nights in Dec 2023
Response from BM on 4 Mar 2024
Dear Marek,Thank you for taking the time to share your review on your recent stay.We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best Regards,Oaks Melbourne on Collins.
4/10 Poor
Jack
3 Mar 2024
Liked: Property conditions & facilities
Disliked: Cleanliness
Jack
Stayed 2 nights in Mar 2024
Response from BM on 9 Mar 2024
Dear JackThank you for taking the time to provide us feedback.We appreciate your ratings. Please accept our sincere apologies for any inconvenience during your stay. We will appreciate if you kindly highlight the areas which you think needs to be improved. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back soon. Regards, Manager - Oaks Melbourne on Collins.
8/10 Good
Sarah Jane, Alberton
27 Feb 2024
Sarah Jane
Stayed 3 nights in Feb 2024
Response from Cindy on 21 Mar 2024
Thank you for taking the time to give your honest review and we appreciate your ratings on room, location and service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.
6/10 Okay
Rowena
Travelled with family
26 Feb 2024
Very covenient to public transport and mostly everything
Toilets and bathroim small.
Apartment are outdated and can be noisy for next to bars that play music til night
Overall it is what you pay for that day
Rowena
Stayed 1 night in Jan 2024
Response from Cindy on 29 Feb 2024
Dear Rowena.Thank you for taking the time to give your honest review and we appreciate your ratings on room, location and service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Regards,Manager - Oaks Melbourne on Collins.
Dear Steven,Thank you for taking the time to give your honest review and we appreciate your ratings on room, location and service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Regards,Manager - Oaks Melbourne on Collins.
8/10 Good
Cheryl
25 Feb 2024
Cheryl
Stayed 3 nights in Feb 2024
Response from Cindy on 21 Mar 2024
Thank you for taking the time to give your honest review and we appreciate your ratings on room, location and service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.
2/10 Terrible
Ashraf
Business traveller
25 Feb 2024
I will never book this hotel again.
Its was really bad experience.
Customer service absolutely rubbish.
Misleading customer service.
The receptionist pick up his private phone and asked his colleague to come to cover his place because his break started.
Absolutely bad experience.
Ashraf
Stayed 1 night in Feb 2024
Response from Cindy on 29 Feb 2024
Dear AshrafThank you for taking the time to share your review on your recent stay.Please accept my sincere apology for not being able to meet our usual standards during your recent stay. We have taken note of your feedback regarding your stay and would like to reassure you that that your comments have been shared with the team and action has been taken to ensure these matters are corrected moving forward. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to improve on your experience in the near future.Thank you again for your time.
We were there for the Taylor Swift concert. It's in a great location in a quieter section of the city. It's a very walkable distance to lots of places. The room itself is very spacious. They could have made the bathrooms a bit bigger as there isn't much room to place clothes or towels - let alone makeup and skin care. The glass partition didn't offer much in terms of privacy but I guess if you were to share a room with someone, then it's not too big of a deal. The front desk staff did give us cute little friendship bracelet kits for the concert which was thoughtful and nice. Great 2 nights stay!
Christina
Stayed 2 nights in Feb 2024
Response from Nilam on 26 Feb 2024
Dear guest,Thank you for taking your time to review us and give us the feedback.We wish to welcome you again.Thank you,Nilam MaharjanFront Desk
The room was amazing, however upon check in I found the staff to be very rude.
The location was fantastic, very central yo everyrhing.
Anne-Marie
Stayed 2 nights in Feb 2024
Response from Cindy on 29 Feb 2024
Dear Anne-Marie Thank you for taking the time to give your honest review and we appreciate your ratings on room, location and service. Your feedback has been passed on. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Regards, Manager - Oaks Melbourne on Collins.
10/10 Excellent
Jodie
24 Feb 2024
Jodie
Stayed 1 night in Feb 2024
Response from Cindy on 21 Mar 2024
Thank you for taking the time to give your honest review and we appreciate your ratings on room, location and service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Regards,Manager - Oaks Melbourne on Collins.
10/10 Excellent
Mark
21 Feb 2024
Liked: Cleanliness, room comfort
Fantastic! Easy access to southern cross and mcg
Mark
Stayed 1 night in Feb 2024
Response from Nilam on 26 Feb 2024
Dear guest,Thank you for taking your time to review us and give us the feedback.We wish to welcome you again.Thank you,Nilam MaharjanFront Desk
10/10 Excellent
Meleesa
20 Feb 2024
Liked: Cleanliness, room comfort
Oaks on Colin’s Melbourne
I have thoroughly loved staying at oaks on Colin’s, I slept in on my departure date, staff were absolutely lovely and promptly arranged accommodation for me, I was allowed to have the same room. Highly recommend
Meleesa
Stayed 2 nights in Feb 2024
Response from Nilam on 26 Feb 2024
Dear guest,Thank you for taking your time to review us and give us the feedback.We wish to welcome you again.Thank you,Nilam MaharjanFront Desk
6/10 Okay
David
Business traveller
19 Feb 2024
Liked: Cleanliness, room comfort
Place requires a deposit, however won't accept a cash deposit. There is no signage or any indication they don't accept cash. Room also had no rubbish bin.
David
Stayed 3 nights in Feb 2024
Response from Cindy on 29 Feb 2024
Dear David.Thank you for taking the time to give your honest review and we appreciate your ratings on room, location and service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.
6/10 Okay
Tania
18 Feb 2024
Liked: Cleanliness
Tania
Stayed 1 night in Feb 2024
Response from Cindy on 29 Feb 2024
Dear Tania.Thank you for taking the time to give your honest review and we appreciate your ratings on room, location and service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.
My daughters and I had an amazing weekend here for the Eras tour. Check in was fast, the room was tidy and had more than enough space for the four of us. It’s located close to the sky bus terminal and walking distance to a number of great eating places. Public transport is close by and it was very easy to get to the MCG for the concert , although we did choose to walk back due to the vast number of people on public transport after the concert- it was only 30mins or so. The eras tour welcome pack we got on check in was a lovely touch. Would highly recommend this location.
Amy
Stayed 2 nights in Feb 2024
Response from Nilam on 26 Feb 2024
Dear guest,Thank you for taking your time to review us and give us the feedback.We wish to welcome you again.Thank you,Nilam MaharjanFront Desk
8/10 Good
Sabita
17 Feb 2024
Liked: Property conditions & facilities
Sabita
Stayed 4 nights in Feb 2024
Response from Nilam on 26 Feb 2024
Dear guest,Thank you for taking your time to review us and give us the feedback.We wish to welcome you again.Thank you,Nilam MaharjanFront Desk
Not only was my room opposite the laundry- employees coming and going each morning, slamming the door and talking to each other like they were deaf, but an inconsiderate guest 2 doors down thought it was fine at 8am to play his guitar with amplifier on full. I couldnt hear the TV let alone hear myself think. When I knocked on the door I copped a barrage of abuse. Fun times- never again!
Robert
Stayed 5 nights in Feb 2024
Response from Cindy on 29 Feb 2024
Dear Robert.Thank you for taking the time to provide your feedback.Please accept our apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay. Your feedback has been passed on. We look forward to an opportunity to welcome you back in the near future to change your mind from a "Don't" to a "Do".
The check in was very ordinary. A group of water polo girls were checking in at the same time. It was terrible. Surely you knew they were coming and you would have been ready for them. It was a mess and a queue formed while staff tried to work out where you were going to put all these girls. Not a good start.
Allan
Stayed 1 night in Feb 2024
Response from Cindy on 29 Feb 2024
Dear AllanThank you for taking the time to provide your feedback.Please accept our apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay. Your feedback has been passed on. We look forward to an opportunity to welcome you back in the near future to change your mind from a "Don't" to a "Do".
8/10 Good
Adelia
Travelled with partner
11 Feb 2024
Liked: Cleanliness, amenities
Stayed here a few times, but this time round we had the rooftop apartment with an uncomfortable bed. It felt like we were lying on bricks. Overall result besides the bed, it was good to stay in a hotel that we were familiar with.
Adelia
Stayed 3 nights in Feb 2024
Response from BM on 1 Mar 2024
Dear Adelia, Thank you for taking the time to give your honest. Please accept our sincere apologies for any inconvenience during your stay. We have taken note of your feedback. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward. And once again thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Regards, Manager - Oaks Melbourne on Collins.
8/10 Good
NICOLE
10 Feb 2024
NICOLE
Stayed 4 nights in Feb 2024
Response from Cindy on 29 Feb 2024
Dear Nicole.Thank you for taking the time to give your honest review and we appreciate your ratings on room, location and service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.
8/10 Good
Karen
Travelled with family
9 Feb 2024
Liked: Cleanliness, room comfort
Great location
Comfy bed,excellent room and very well priced. Noisy fridge. Great location easy for transport and walking distance to everything.
Karen
Stayed 2 nights in Feb 2024
Response from Cindy on 29 Feb 2024
Dear Karen.Thank you for taking the time to give your honest review and we appreciate your ratings on room, location and service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.
The room was large with a full kitchen, and external noise was barely audible. Reception staff were friendly and helpful.
Stephanie
Stayed 2 nights in Jan 2024
Response from Nilam on 9 Feb 2024
Dear Guest ,Thank you for taking your time to review us and give us the feedback.We are delighted to hear that you have enjoyed your stay with us.Rest assured that we have shared your feedback with our team.We hope to welcome you again.Thank yo,Nilam MaharjanFront Desk
10/10 Excellent
Kelly-Anne
8 Feb 2024
Liked: Cleanliness, room comfort
Weekender
Easy access and quiet. Close to shops and the room itself was well equipped and clean.
Kelly-Anne
Stayed 2 nights in Feb 2024
Response from Nilam on 9 Feb 2024
Dear Guest ,Thank you for taking your time to review us and give us the feedback.We are delighted to hear that you have enjoyed your stay with us.Rest assured that we have shared your feedback with our team.We hope to welcome you again.Thank yo,Nilam MaharjanFront Desk
10/10 Excellent
Jacob
8 Feb 2024
Jacob
Stayed 1 night in Feb 2024
Response from Nilam on 9 Feb 2024
Dear Guest ,Thank you for taking your time to review us and give us the feedback.We are delighted to hear that you have enjoyed your stay with us.Rest assured that we have shared your feedback with our team.We hope to welcome you again.Thank yo,Nilam MaharjanFront Desk
4/10 Poor
Kim
8 Feb 2024
Liked: Cleanliness
Disliked: Room comfort
Kim
Stayed 1 night in Feb 2024
Response from Nilam on 26 Feb 2024
Dear guest,Thank you for taking your time to review us and give us the feedback.We wish to welcome you again.Thank you,Nilam MaharjanFront Desk