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Reviews of Nightcap at Excelsior Hotel

3.5 out of 5
Nightcap at Excelsior Hotel
82 Mahoneys Rd, Thomastown, VIC

Reviews

8.2

Very good

Rating 10 - Excellent. 61 out of 120 reviews" "
Rating 8 - Good. 34 out of 120 reviews" "
Rating 6 - Okay. 10 out of 120 reviews" "
Rating 4 - Poor. 3 out of 120 reviews" "
Rating 2 - Terrible. 12 out of 120 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Christian

Stayed 2 nights in Feb 2024

10/10 Excellent

Kai

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfy bed, Good food. Smooth experience!
Stayed 1 night in Dec 2023

10/10 Excellent

Huong

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

David

Stayed 1 night in Dec 2023

10/10 Excellent

Huong

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Glenn

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
We stayed foe a two week period. The room was comfy if not spacious and clean. Access to the Hotel and the very helpful staff was fine. Improvements they could make; 1. No drawers or cupboards to unpack (living out of bags for two weeks isnt fun) 2. The internet was terrible and there is no excuse for that in 2023
Stayed 13 nights in Nov 2023

6/10 Okay

Caylee

Travelled with family
Liked: Staff & service
The staff were friendly and helpful, the room service was really good the food was 10/10
Stayed 1 night in Nov 2023

10/10 Excellent

Huong

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Anything good
Stayed 1 night in Nov 2023

6/10 Okay

James, Dandenong North

Stayed 1 night in Nov 2023

10/10 Excellent

Amritpal

Stayed 1 night in Oct 2023

10/10 Excellent

Amritpal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome room , awesome staff

10/10 Excellent

Huong

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good room
Stayed 1 night in Oct 2023

10/10 Excellent

Huong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Oct 2023

10/10 Excellent

Huong

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Anything
Stayed 1 night in Sep 2023

6/10 Okay

Miles

Business traveller
Room not serviced properly Seem to be understaffed Arrival seem to be a hassle for the staff. Curtains had mould in room 7 Very Average
Stayed 5 nights in Sep 2023

10/10 Excellent

Huong

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Sep 2023

8/10 Good

Raj

Stayed 2 nights in Aug 2023

6/10 Okay

Archie

Stayed 1 night in Aug 2023

8/10 Good

Olivia

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Huong

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jul 2023

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good and clean.
Stayed 1 night in Jul 2023

10/10 Excellent

Huong

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jun 2023

10/10 Excellent

Marlon

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Fillette

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff, clean and spacious room, nice and comfortable
Stayed 2 nights in May 2023

8/10 Good

lyle

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
seperate to the club, Quiet
Stayed 2 nights in May 2023

10/10 Excellent

Huong

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room and location
Stayed 1 night in May 2023

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nightcap accommodation is quite good
Nice location and great food from on site. Wi-Fi was a little intermittant and room 7 quite dark compared to other rooms
Stayed 6 nights in Apr 2023

10/10 Excellent

Huong

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Apr 2023

10/10 Excellent

Huong

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Anything
Stayed 1 night in Apr 2023

10/10 Excellent

Phani

Travelled with group
Liked: Staff & service, property conditions & facilities
Very good. Excellent staff.
Stayed 1 night in Apr 2023

10/10 Excellent

Caroline

Stayed 1 night in Mar 2023

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice little pub hotel, was exactly what i expected when booked. Staff were extreemly friendly. Room servoce meals from the bistro were great. No complaints :)
Stayed 3 nights in Mar 2023

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easy to find and really comfortable
Stayed 2 nights in Feb 2023

10/10 Excellent

luke

Travelled with partner
Liked: Cleanliness, staff & service
the room was very clean and new. the staff we talked to was very very helpful because the website had wrong information about check in times. she went out of her way to help us. we will be back.
Stayed 1 night in Feb 2023

10/10 Excellent

Colin

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was well presented, dining room close by with a great selection of food, friendly staff.
Stayed 1 night in Feb 2023

10/10 Excellent

Huong

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Feb 2023

6/10 Okay

robert

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The bathroom was very nice. Rooms are small. Location was convenient for getting around. Property was noisy. Other guests smoking at the bottom of the stairs meant the smoke came.up and filled our room which was horrible. Trucks driving tound the back of the property at 5am was annoying. Food in hotel was average.
Response from Excelsior Hotel on 17 Jan 2023
Hi Robert,Thankyou for the feedback. We are sorry to hear your room, became smoky. We will be looking into that issue to rectify that.

10/10 Excellent

SUE-ANN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

4/10 Poor

Janie

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was full of cobwebs and spiders, we had to wipe down all surfaces including walls and switches. The lady at check in was friendly and went out of her way to assist
Stayed 1 night in Nov 2022
Response from Management on 20 Nov 2022
Thank you for your review , we will be addressing this with our housekeepers on the state of your room. Please feel free to contact the venue to discuss further .

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only once
Looking at the photos the place looks good for a overnight trip, but when you see ( if you have noise complaints call this number) you know your in the wrong place to say.
Stayed 1 night in Oct 2022
Response from Management on 20 Nov 2022
Thank you for your review , We do have the sign there as a safety requirement and or for any issues the patron might have in their room. We hope you enjoyed your stay.

8/10 Good

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well priced and convenient northern suburb location.
Stayed 2 nights in Oct 2022
Response from Management on 20 Nov 2022
Thank you for your review. Hope to see you again soon.

8/10 Good

Kristy-Lyn

Stayed 1 night in Oct 2022

4/10 Poor

Denis

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2022

2/10 Terrible

Daniel

Travelled with family
Disliked: Cleanliness, staff & service
This Hotel cancelled my reservation last minute and did not even provide me with an alternative. I had planed my travel months in advance only for them to call me the day before and advise me that they have to cancel my booking because they don't have clean towels.
Stayed 1 night in Sep 2022
Response from Management on 20 Nov 2022
Thank you for your review .

8/10 Good

Reema

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoying , and pleasant stay
Stayed 4 nights in Sep 2022
Response from Management on 20 Nov 2022
Thank you for your review , hope to see you soon.

10/10 Excellent

Rachel

Stayed 1 night in Sep 2022

8/10 Good

Karlee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2022
Response from Excelsior Hotel on 1 Sept 2022
Hi Karlee,Thankyou for the reviewLook forward to seeing you again soon

10/10 Excellent

Marini

Business traveller
Liked: Cleanliness, property conditions & facilities
Always good staying here
Stayed 1 night in Aug 2022
Response from Excelsior Hotel on 24 Aug 2022
Hi MariniThankyou for the review.look forward to seeing you again

2/10 Terrible

Lyn

Travelled with family
Disliked: Cleanliness, staff & service
Close to bottle shop
Stayed 3 nights in Aug 2022
Response from Excelsior Hotel on 24 Aug 2022
Hi Lyn,Thankyou for the review

10/10 Excellent

Rebekah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Louds trucks at night
Stayed 1 night in Jul 2022
Response from Excelsior Hotel on 24 Aug 2022
Hi RebekahThankyou for the review