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Reviews of Mercure Melbourne Caroline Springs

4.5 out of 5
Mercure Melbourne Caroline Springs
10-20 Lake Street, Caroline Springs, VIC

Reviews

8.8

Excellent

Rating 10 - Excellent. 401 out of 675 reviews" "
Rating 8 - Good. 197 out of 675 reviews" "
Rating 6 - Okay. 40 out of 675 reviews" "
Rating 4 - Poor. 19 out of 675 reviews" "
Rating 2 - Terrible. 18 out of 675 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

H

I am astounded that this property does not have an accessible room. I struggled in the shower as there aren't even grab rails avialable.
Stayed 5 nights in Feb 2024

10/10 Excellent

Theresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 3 nights in Feb 2024

8/10 Good

Terri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice area, though distant from Melbourne CBD and airport, despite coming up with search for airport hotels. Felt safe running/walking in area, many nearby dining options.
Stayed 2 nights in Jan 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, clean, very quite and close to alot of amenities.
Stayed 2 nights in Jan 2024

2/10 Terrible

Carmel

Stayed 5 nights in Jan 2024

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed here before and it's been a nice clean hotel with plenty of entertainment available. It is also quite convenient as it is only 20 minutes from the airport.
Stayed 1 night in Jan 2024

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

2/10 Terrible

Robyn

Stayed 1 night in Dec 2023

10/10 Excellent

chloe

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think the only thing that should be made clearer is the fact u need a $250 bond on arrival as i wasnt aware of that apparently its in the terms and conditions but i didnt see it
Stayed 1 night in Dec 2023

10/10 Excellent

Keti

Liked: Cleanliness, staff & service, property conditions & facilities
Clean,
Stayed 2 nights in Nov 2023

8/10 Good

Dawn

Stayed 1 night in Nov 2023

8/10 Good

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just stayed one night. Room was clean and comfortable. I would stay here again.
Stayed 1 night in Nov 2023

8/10 Good

Ken

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice large rooms, great bathroom. Didn't like the noisy cars going pass during the night, our room faced the road.
Stayed 3 nights in Nov 2023

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved staying here, 1 thing let the property down and it was the lack of water pressure in the shower.
Stayed 2 nights in Nov 2023

10/10 Excellent

Dean

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Michael

Business traveller
Accessibility
Stayed 2 nights in Sep 2023

8/10 Good

Joanna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
The service from the reception was outstanding, Michael was so polite and helpful. The room was a bit dated but kept clean. Restaurant has great view.
Stayed 1 night in Oct 2023

6/10 Okay

Daniel

Stayed 2 nights in Sep 2023

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Courtney

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Nice and secure for the area.
Stayed 1 night in Sep 2023

10/10 Excellent

Clare, Wilby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came down from the country for my daughters wedding, very friendly helpful staff
Stayed 2 nights in Sep 2023

10/10 Excellent

Monica

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and tidy. Staff were friendly and helpful.
Stayed 1 night in Sep 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed here many times & it is always my go to when I am in Melbourne. Great location helps too.
Stayed 1 night in Sep 2023
Response from Mercure Caroline Springs on 14 Sept 2023
Hi David,Thanks for your feedback. We appreciate feedback and always do our best to ensure our guests enjoy their stay and are looked after well. We look forward to having you stay again in the future.Regards,Mercure Caroline Springs Front Desk Team

10/10 Excellent

Paul

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great place very clean. Phone in room didn’t work so couldn’t order room service. Would definitely stay again so close to people we were visiting.
Stayed 4 nights in Sep 2023
Response from Mercure Caroline Springs on 14 Sept 2023
Hi Paul,Thanks for your feedback. We value the fact our rooms are great for our guests. We do apologise for the phone not working. We hope to see you soon for a future stay.Regards,Mercure Caroline Springs Front Desk Team

2/10 Terrible

Souraya

Stayed 3 nights in Jun 2023

10/10 Excellent

Marisa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was fantastic so close to many restaurants . The bed itself was extremely comfortable. The breakfast that was included in the price was excellent servings . The staff at reception and at breakfast in the morning were very professional. Will definitely be staying here again
Stayed 1 night in Jun 2023

10/10 Excellent

Dina

Liked: Cleanliness, staff & service, property conditions & facilities
The lobby and our room were clean and spacious. One suggested improvement would be about the hotel information provided to guests in the rooms. The correct process to access the carpark after 11 pm was unclear. The written information provided in the room said to scan our room keycard to open the roller door but this didn't work. We had to go to reception and was advised scanning won't work and we have to call reception and they will open the roller door for us. It would be great if the hotel information provided in the guests rooms are kept up to date to avoid confusion and inconvenience to hotel guests. Aside from this minor inconvenience, we enjoyed our stay at Mercure Melbourne Caroline Springs hotel. Thank you.
Stayed 2 nights in Jun 2023

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Little gem hotel that has it all. Love the view at the restaurant. We had a great time celebrating our daughter’s 7 th birthday.
Stayed 1 night in Jun 2023

10/10 Excellent

John

Stayed 1 night in May 2023

8/10 Good

Heather

Stayed 1 night in May 2023

10/10 Excellent

Kathyryn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff and room. Highly recommend
Stayed 1 night in May 2023

10/10 Excellent

Aimee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything
Stayed 1 night in May 2023

10/10 Excellent

Russell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable room. Great dining in the Bistro and atmosphere in bar area.
Stayed 2 nights in Mar 2023

10/10 Excellent

Karen

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place has everything
This place has everything, it felt clean, bed was so comfortable,food was amazing and staff were all very friendly. Highly recommend.
Stayed 1 night in Mar 2023

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location and acsess to everything.
Stayed 1 night in Mar 2023

4/10 Poor

Jacqui

Stayed 1 night in Mar 2023

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

8/10 Good

April

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and spacious and the bed was comfortable. Staff were very nice and welcoming and the facilities were great. The only issue was the noise from cars hooning about in the car park outside, which is out of your control. Overall we had a wonderful stay.
Stayed 2 nights in Mar 2023

10/10 Excellent

Artur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great to have Mercury Hotel in this area, reliable and convenient.
Stayed 2 nights in Mar 2023

8/10 Good

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was convenient for our needs. Room and facilities were great and will certainly revisit. Our only query was the bond of $250 which was unusually high and could be held for up to 14 days depending on banks. 14 days is a nonsense
Stayed 1 night in Feb 2023
Response from Kay Sudjunta on 4 Apr 2023
Good Afternoon Chris,Thank you for a constructive feedback. 250 bond has been our policy for a long time, I am looking into this to see if it is worth changing the amount for the majority of our clienteles. 14 days holding policy is to provide you with a worst case scenario to ensure that you're not fall short due to bond money not being returned to your account in time, we usually cancel the pre-authorisation the day after your departure but the bank provider may take longer than 5 days to process money back into your account.I am sorry for the inconvenience this may caused.Kind Regards,Kay Sudjunta

10/10 Excellent

Alex

Travelled with partner
Liked: Cleanliness, staff & service
Beautiful and spacious room.
Stayed 1 night in Feb 2023
Response from Kay Sudjunta on 4 Apr 2023
Good Afternoon Alex,Thank you so much for your kind feedback. We hope to welcome you back soon.Kind Regards,Kay Sudjunta

10/10 Excellent

Esther

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good position
Stayed 1 night in Feb 2023

8/10 Good

Robert

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Noisy air conditioner , mattress too soft
Stayed 5 nights in Jan 2023

10/10 Excellent

Susan

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel for short stays in the Carolyn Springs area. Has a decent bar, but staff there had never heard of gluten free beers and they didn’t have any decent ciders on tap or in the bottle either.

10/10 Excellent

Tracy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the lake and the mall across the road. Great location.

10/10 Excellent

Virginia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable rooms close to shops and food outlets friendly staff

6/10 Okay

a

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Upon arrival the eftpos facilities were not working.(waiting approx 10-15 mins for the previous customer to get his payments sorted.)we also had problems.after several attempts l had to use (the same card that had not worked at their desk) at the atm machine to pay cash for our stay. After entering the room(which was very nice) The television failed to work.we also discovered the balcony door did not lock. An attendent,who was very polite and helpful sorted the tv issue but failed to be able to locate a key so we could not lock our balcony door. Also noticing we only had 2 towels and we had checked in for 3 guests. the following morning after breakfast in the restaurant we were unable to use the access card to our room.having to return to the front desk and get the card sorted. The following morning we were greeted to alarms and evacuation from the hotel as someone had been smoking in their room was the explanation we were given. Unfortunately quite an average stay

2/10 Terrible

Emma

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The air conditioning was terrible kept changing to heating on a very warm day the room was extremely stuffy and hot. I told the receptionist at checkout and she did not care at all. Extremely unsatisfied and won’t be staying there again. We travel regularly to see family here and won’t be using this property ever again

2/10 Terrible

Amit

Travelled with partner
Its not fare .. I’m already pay money in wot if .. but they also charged me 250 for accommodation

10/10 Excellent

Raphael

Stayed 2 nights in Nov 2022