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Reviews of ibis Melbourne Central

3.5 out of 5
ibis Melbourne Central
399 Little Lonsdale Street, Melbourne, VIC

Reviews

8.8

Excellent

Rating 10 - Excellent. 516 out of 1003 reviews" "
Rating 8 - Good. 359 out of 1003 reviews" "
Rating 6 - Okay. 78 out of 1003 reviews" "
Rating 4 - Poor. 30 out of 1003 reviews" "
Rating 2 - Terrible. 20 out of 1003 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Chad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall pretty good. Nice hotel, very modern and comfortable. Staff were very nice and welcoming. Great location with Bourke street close by and lots of food options and coffee bars. Would recommend.
Stayed 1 night in May 2024
Response from Ifwat Fakhrul on 18 May 2024
Dear Chad,We very much appreciate your comments regarding your stay at the Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. And we are pleased to hear you've enjoyed the convenience of our location.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ifwat FakhrulAssistant ManagerIbis Melbourne Central

8/10 Good

Chin Kiat

Liked: Cleanliness
Excellent
Stayed 4 nights in May 2024
Response from Ifwat Fakhrul on 18 May 2024
Dear Chin Kiat,We very much appreciate your comments regarding your stay at the Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ifwat FakhrulAssistant ManagerIbis Melbourne Central

10/10 Excellent

Nhuan Linh

Stayed 4 nights in Apr 2024
Response from Ifwat on 26 May 2024
Dear Nhuan Linh,We very much appreciate your comments regarding your stay at the Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ifwat FakhrulAssistant ManagerIbis Melbourne Central

8/10 Good

Wayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything Great Breakfast
Stayed 2 nights in Apr 2024
Response from DL on 4 May 2024
Dear Wayne,We very much appreciate your comments regarding your stay at the Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David LotFront Office ManagerIbis Melbourne Central

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from DL on 4 May 2024
DearJames,We very much appreciate your comments regarding your stay at the Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David LotFront Office ManagerIbis Melbourne Central

8/10 Good

Lee-Shan

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This is the second time we stayed here. Loved its location, within 3-5 mins walk to the Elizabeth Street tram stop and Melbourne Central station, shopping area and plenty of restaurants. Perfect in every way.
Stayed 1 night in Apr 2024
Response from DL on 28 Apr 2024
Dear Lee-Shan,We very much appreciate your comments regarding your stay at the Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David LotFront Office ManagerIbis Melbourne Central

2/10 Terrible

HSIEN WEN

Stayed 4 nights in Apr 2024
Response from David on 27 Apr 2024
Dear Hsien Wen,Thank you for taking the time to tell us about your experience at the Ibis Melbourne Central. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis Melbourne Central, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,David LotFront Office ManagerIbis Melbourne Central

10/10 Excellent

Naomi, Deniliquin

Travelled with partner
Liked: Cleanliness, staff & service
Customer service and clean amenities
Stayed 1 night in Apr 2024
Response from DL on 27 Apr 2024
Dear Naomi,We very much appreciate your comments regarding your stay at the Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David LotFront Office ManagerIbis Melbourne Central

8/10 Good

Julyssa

Liked: Staff & service, property conditions & facilities
The hotel was great. Super nice and clean. I would say that it’s not very obvious for patrons of the Ibis to know where to go. There was no one at the ground floor to direct people and I feel like if you had a language barrier, you may not know where to go. The reception is on the second floor. They have an express check in that was very convenient and easy. There are people at reception if you need them. I did have ti ask where breakfast was as again, it isn’t obvious and they have 3 floors with different restaurants. It is pretty easy to get to the hotel via transit once you figure it out. I took an express bus from the airport and then took the train. From Melbourne central, it is an easy 10min walk max. Despite it being in a small street that looks almost like an alley, I felt pretty safe at night as a solo female traveller although I would just be cautions since getting to the main road you have to pass by small alleyways but there was always people around so it didn’t bother me. I found the tram and bus situation a bit complicated, but all of that is very close to the hotel. The room was nice and small, but had a distinct smell. I got a queen compact room, but I could see how there may not be enough room for two people or if you are a tall or bigger person, the shower is very tight. The sink is located in the room so not much space and only one drawer for clothing.
Stayed 3 nights in Apr 2024
Response from DL on 27 Apr 2024
Dear Julyssa,We very much appreciate your comments regarding your stay at the Ibis Melbourne Central.I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David LotFront Office ManagerIbis Melbourne Central

10/10 Excellent

Jo-Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central clean everything you would ask for in a hotel
Stayed 4 nights in Apr 2024
Response from DL on 27 Apr 2024
Dear Jo-Anne,We very much appreciate your comments regarding your stay at the Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David LotFront Office ManagerIbis Melbourne Central

10/10 Excellent

Sarra

Stayed 3 nights in Apr 2024
Response from DL on 10 May 2024
Dear Sarra,We very much appreciate your comments regarding your stay at the Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David LotFront Office ManagerIbis Melbourne Central

10/10 Excellent

Jania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having booked a ‘compact room’ I was very pleasantly surprised as it was excellent size for a one person stay (or two if not planning on spending lots of time in room. Comfortable, affordable and great location
Stayed 4 nights in Apr 2024
Response from David on 20 Apr 2024
Dear Jania,We very much appreciate your comments regarding your stay at the Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David LotFront Office ManagerIbis Melbourne Central

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located in the heart of Melbourne, good food
Stayed 2 nights in Apr 2024
Response from David on 20 Apr 2024
Dear Daniel,We very much appreciate your comments regarding your stay at the Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David LotFront Office ManagerIbis Melbourne Central

10/10 Excellent

Jo-Anne, Marsfield

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay in Melbourne, clean , quiet comfortable and great value for city hotel.
Stayed 1 night in Apr 2024
Response from David on 20 Apr 2024
Dear Jo-Anne,We very much appreciate your comments regarding your stay at the Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David LotFront Office ManagerIbis Melbourne Central

10/10 Excellent

Martin

Liked: Staff & service, property conditions & facilities
Small very clean room perfectly adequate for one person a week. Not suitable for two. TV could do with being higher as cut myself on the edge a couple of time. Lack of drawers or shelves was not an issue for me but the inbuilt safe was a plus. I prepaid for breakfast and it was excellent value. Staff were all very helpful. Small cafe attached was not part of the hotel and closed early
Stayed 8 nights in Mar 2024
Response from David on 14 Apr 2024
Dear Martin,We very much appreciate your comments regarding your stay at the Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David LotFront Office ManagerIbis Melbourne Central

8/10 Good

Sari

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Great location and friendly staff. Only downside is rooms are extremely small, not even a table or chair. The rooms also smell musty but would stay again for the location.
Stayed 4 nights in Apr 2024
Response from David on 14 Apr 2024
Dear Sari,We very much appreciate your comments regarding your stay at the Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David LotFront Office ManagerIbis Melbourne Central

2/10 Terrible

Inderjeet Kaur

Stayed 1 night in Mar 2024
Response from DL on 4 May 2024
Dear Inderjeet Kaur,Thank you for taking the time to tell us about your experience at the Ibis Melbourne Central. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis Melbourne Central, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,David LotFront Office ManagerIbis Melbourne Central

10/10 Excellent

Antonio

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel.
Stayed 1 night in Apr 2024
Response from David on 14 Apr 2024
Dear Antonio,We very much appreciate your comments regarding your stay at the Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David LotFront Office ManagerIbis Melbourne Central

10/10 Excellent

Jenny, Surrey

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is good. The room is super compact. I wish there were more cloth hungers in the closet and a few hooks on the side of the closet so I can hang my bags and hats.
Stayed 7 nights in Mar 2024
Response from David on 4 Apr 2024
Dear Jenny,We very much appreciate your comments regarding your stay at the Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David LotAssistant Front Office ManagerIbis Melbourne Central

2/10 Terrible

John

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from David on 4 Apr 2024
Dear John,Thank you for taking the time to tell us about your experience at the Ibis Melbourne Central. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis Melbourne Central, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,David LotAssistant Front Office ManagerIbis Melbourne Central

8/10 Good

Andi

Business traveller
Liked: Cleanliness, property conditions & facilities
Auto check-in was novel
Stayed 2 nights in Mar 2024
Response from David on 4 Apr 2024
Dear Andi,We very much appreciate your comments regarding your stay at the Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David LotAssistant Front Office ManagerIbis Melbourne Central

10/10 Excellent

RIKA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful and the rooms were clean.
Stayed 2 nights in Mar 2024
Response from David Lot on 2 Apr 2024
Dear Rika,We very much appreciate your comments regarding your stay at the Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David LotAssistant Front Office ManagerIbis Melbourne Central

8/10 Good

casey

Liked: Staff & service, property conditions & facilities
Location was good, check in and checkout was efficient.
Stayed 1 night in Mar 2024
Response from David Lot on 2 Apr 2024
Dear Casey,We very much appreciate your comments regarding your stay at the Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David LotAssistant Front Office ManagerIbis Melbourne Central

6/10 Okay

Keith

Liked: Staff & service
Stayed 2 nights in Mar 2024
Response from David Lot on 2 Apr 2024
Dear Keith,We very much appreciate your comments regarding your stay at the Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David LotAssistant Front Office ManagerIbis Melbourne Central

10/10 Excellent

anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A GREAT LOCATION FRIENDLY STAFF CONVENIENT TO ALL AMENITIES FABULOUS ROOMS
Stayed 2 nights in Mar 2024
Response from David on 28 Mar 2024
Dear Anne,We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David LotAssistant Front Office ManagerNovotel Melbourne Central

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great locations and view of the city!
Stayed 3 nights in Mar 2024
Response from David on 28 Mar 2024
Dear Paul,We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David LotAssistant Front Office ManagerNovotel Melbourne Central

10/10 Excellent

Geraldine

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just spent one night at this hotel but it provided what I needed. Nice room, good breakfast, convenient location and friendly staff.
Stayed 1 night in Mar 2024
Response from David on 28 Mar 2024
Dear Geraldine,We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David LotAssistant Front Office ManagerNovotel Melbourne Central

8/10 Good

Joana

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from AJUS on 24 Mar 2024
Dear sir or Madam,We very much appreciate your comments regarding your stay at the Novotel and Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Agus PutraAssistant Manager – Front OfficeNovotel and Ibis Melbourne Central

4/10 Poor

Janine

Stayed 1 night in Mar 2024
Response from David on 14 Apr 2024
Dear Janine,Thank you for taking the time to tell us about your experience at the Ibis Melbourne Central. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis Melbourne Central, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,David LotFront Office ManagerIbis Melbourne Central

10/10 Excellent

IAN

Liked: Cleanliness, staff & service, property conditions & facilities
It was a clean quiet hotel and convenient for my purposes.
Stayed 7 nights in Mar 2024
Response from David Lot on 22 Mar 2024
Dear Ian,We very much appreciate your comments regarding your stay at the Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David LotAssistant Front Office ManagerIbis Melbourne Central

10/10 Excellent

Kathryn, College Station

Liked: Property conditions & facilities
Excellent location to sightsee z Melbourne
Stayed 3 nights in Mar 2024
Response from Agus on 15 Mar 2024
Dear sir or Madam,We very much appreciate your comments regarding your stay at the Novotel and Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Agus PutraAssistant Manager – Front OfficeNovotel and Ibis Melbourne Central

10/10 Excellent

MINH HUYEN, Navasota

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property good for shopping
Stayed 5 nights in Feb 2024
Response from AJUS on 15 Mar 2024
Dear sir or Madam,We very much appreciate your comments regarding your stay at the Novotel and Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Agus PutraAssistant Manager – Front OfficeNovotel and Ibis Melbourne Central

10/10 Excellent

Giovanna

Liked: Cleanliness, amenities, property conditions & facilities
It was close to a train station, shops and restaurants. Very friendly staff. The reception area was on the second floor.
Stayed 3 nights in Mar 2024
Response from ajus on 15 Mar 2024
Dear sir or Madam,We very much appreciate your comments regarding your stay at the Novotel and Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Agus PutraAssistant Manager – Front OfficeNovotel and Ibis Melbourne Central

8/10 Good

Ameer

Stayed 1 night in Mar 2024
Response from Agus on 9 Mar 2024
Dear sir or Madam,We very much appreciate your comments regarding your stay at the Novotel and Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Agus PutraAssistant Manager – Front OfficeNovotel and Ibis Melbourne Central

8/10 Good

RIKA

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
I don't like rain showers, so I would prefer to have a shower with a hose.
Stayed 2 nights in Feb 2024
Response from Agus on 9 Mar 2024
Dear sir or Madam,We very much appreciate your comments regarding your stay at the Novotel and Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Agus PutraAssistant Manager – Front OfficeNovotel and Ibis Melbourne Central

10/10 Excellent

Kim

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the whole place was clean and easy to get to places
Stayed 3 nights in Feb 2024
Response from AJUS on 15 Mar 2024
Dear sir or Madam,We very much appreciate your comments regarding your stay at the Novotel and Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Agus PutraAssistant Manager – Front OfficeNovotel and Ibis Melbourne Central

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Great location to everything that I needed
Stayed 1 night in Feb 2024
Response from Agus on 9 Mar 2024
Dear sir or Madam,We very much appreciate your comments regarding your stay at the Novotel and Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Agus PutraAssistant Manager – Front OfficeNovotel and Ibis Melbourne Central

8/10 Good

Danielle

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Being from the country regions i was confused how to check in and with 2 accommodations, Ibis and Novotel in one building?? No one at check in desk. Lucky, A concierge person helped me by telling me to go to level 2 to check in and no person was there for the Ibis. Had to check in like at the airport. Confusing at first for sure. Otherwise, great stay and convenient to go to Pink concert. Lovely inside and the pillows were soooo comfortable. Weird style bathroom if you have the blinds open at room window, no privacy. Different. Thank you
Stayed 1 night in Feb 2024
Response from Agus on 9 Mar 2024
Dear sir or Madam,We very much appreciate your comments regarding your stay at the Novotel and Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Agus PutraAssistant Manager – Front OfficeNovotel and Ibis Melbourne Central

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and convenient place to stay in Melbourne.
Stayed 1 night in Feb 2024
Response from Agus on 9 Mar 2024
Dear sir or Madam,We very much appreciate your comments regarding your stay at the Novotel and Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Agus PutraAssistant Manager – Front OfficeNovotel and Ibis Melbourne Central

8/10 Good

Nathalie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Modern, clean, convenient No reception staff to greet at arrival
Stayed 2 nights in Feb 2024
Response from Agus on 9 Mar 2024
Dear sir or Madam,We very much appreciate your comments regarding your stay at the Novotel and Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Agus PutraAssistant Manager – Front OfficeNovotel and Ibis Melbourne Central

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Agus on 9 Mar 2024
Dear sir or Madam,We very much appreciate your comments regarding your stay at the Novotel and Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Agus PutraAssistant Manager – Front OfficeNovotel and Ibis Melbourne Central

10/10 Excellent

Mark

Travelled with family
Liked: Amenities
Staff
Stayed 1 night in Feb 2024
Response from Agus on 9 Mar 2024
Dear sir or Madam,We very much appreciate your comments regarding your stay at the Novotel and Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Agus PutraAssistant Manager – Front OfficeNovotel and Ibis Melbourne Central

2/10 Terrible

Sarah

Business traveller
Disliked: Staff & service
The receptionist was incredibly rude. I tried to check in online at the hotel but encountered a problem and wanted a quick question answered and went to seek help at reception. I was told I had to check in online in the other area, which I had tried to do, as the receptionist only dealt with people staying at the Novotel section of the hotel. I tried to explain the problem I’d encountered; however, I was blanked and dismissed. The receptionist also treated the person ahead of me in the same way. Are Ibis guests considered and treated as second-class citizens by the wider hotel group? If not, I suggest the receptionist, and I have her name if the hotel cares enough to contact me, needs serious support and retraining to understand the importance of customer service and care in the hospitality industry. She is the front person of the Ibis and Novotel brands in Melbourne and this should be a concern to the group. One of her colleagues saw how I had been treated and tried to apologise. I really felt for this person’s embarrassment.
Stayed 1 night in Feb 2024
Response from David Lot on 22 Mar 2024
Dear Sarah,Thank you for taking the time to tell us about your experience at the Ibis Melbourne Central. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis Melbourne Central, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We do sincerely apologize for this experience and we can assure you this is being thoroughly invesigated and speaking with the team member who has actioned this. We are in the process of a development plan to further their knowledge with our New Kiosks system, and we do sincerely apologize for this occurring. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,David LotAssistant Front Office ManagerIbis Melbourne Central

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Ajus on 15 Mar 2024
Dear sir or Madam,We very much appreciate your comments regarding your stay at the Novotel and Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Agus PutraAssistant Manager – Front OfficeNovotel and Ibis Melbourne Central

10/10 Excellent

besnike

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing. perfect for a solo traveller. clean comfy bed. close to everything. I have never ever seen such amazing staff before. The second i walked in The door boy was so happy and kind. Checking my the manager her was spot on and so beyond helpful and leaving the lady asked how my stay was and if i needed an any tbh big .
Stayed 4 nights in Feb 2024
Response from AJUS on 9 Mar 2024
Dear sir or Madam,We very much appreciate your comments regarding your stay at the Novotel and Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Agus PutraAssistant Manager – Front OfficeNovotel and Ibis Melbourne Central

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast
Stayed 2 nights in Feb 2024
Response from Agus on 9 Mar 2024
Dear sir or Madam,We very much appreciate your comments regarding your stay at the Novotel and Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Agus PutraAssistant Manager – Front OfficeNovotel and Ibis Melbourne Central

10/10 Excellent

Navneeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Sean on 9 Feb 2024
Good morning Navneeth,Thank you for taking the time to leave us a review. We are happy to hear you have enjoyed staying with us.We are looking forward to meeting you again soon.Kind regards

8/10 Good

Chinedu

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sean on 9 Feb 2024
Dear Chinedu,Thank you for choosing to stay with us. We are happy to hear you have enjoyed your staykind Regards

10/10 Excellent

Bogdan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place for a few nights- no frills. Staff super friendly!
Stayed 2 nights in Feb 2024
Response from Sean on 10 Feb 2024
Dear Bogdan,I'm happy to hear the friendly staff made your stay enjoyable. We do hope to see you again soon.Kind regards

8/10 Good

Caitlin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super accessible and worked for what I needed it.
Stayed 1 night in Feb 2024
Response from Sean on 10 Feb 2024
Dear Caitlin,Thank you for your review. I am happy to hear that we were able to accommodate your needs.Kind Regards