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Reviews of Apple House Truganina

3 out of 5
Apple House Truganina
15 Glasshouse Way, Truganina, VIC

Reviews

6.2
Rating 10 - Excellent. 4 out of 14 reviews" "
Rating 8 - Good. 4 out of 14 reviews" "
Rating 6 - Okay. 0 out of 14 reviews" "
Rating 4 - Poor. 1 out of 14 reviews" "
Rating 2 - Terrible. 5 out of 14 reviews" "

7.6/10

Cleanliness

6.0/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Paula

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice accommodation
Stayed 2 nights in Feb 2024

2/10 Terrible

Cvetelina

Travelled with group
Disliked: Cleanliness, property conditions & facilities
A bit noisy, could not sleep all night. Bathroom sink was very dirty, dusty night lights and smelly bed sheets. Otherwise timely response from the owner.
Stayed 1 night in Jan 2024

2/10 Terrible

Steven

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unable to gain access to the venue, no staff on site, unable to get a refund
Stayed 1 night in Nov 2023
Response from Luke on 29 Nov 2023
Thanks for your booking apple House We provide more advanced self check in with smart lock and camera.By the policy we did not receive your photo ID and security deposit 200 , we can not provide self check in information for you .Before you book you should read all policies carefully, we have no any faults for your cancellation, we can not refund by the policy online . We have cooperated with Wotif more than 5 years if any issues you should contact wotif where you booked .Regards Luke

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet area. Clean room. Communal area fantastic and seperation from othdr guests rooms awesome for our room. Number 9
Stayed 1 night in Nov 2023

2/10 Terrible

Saleena

Business traveller
Liked: Property conditions & facilities
Disliked: Staff & service
Buyer beware -shared house
Very disappointing!!! People upstairs fighting and yelling. checked in at the 6.30 left at 8.15 and stayed at another Motel.
Stayed 1 night in Oct 2023
Response from LL on 6 Oct 2023
Thanks so much for your stay and feedback. We are sorry to hear that and we will do our best to make improvements.

8/10 Good

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Close to where i needed to be for work.
Stayed 4 nights in Jul 2023
Response from Apple House on 24 Aug 2023
Thanks so much for your stay and positive feedback

10/10 Excellent

Matt

Liked: Cleanliness
Stayed 2 nights in Mar 2023

2/10 Terrible

Robyn

Stayed 4 nights in Jan 2023

8/10 Good

rod

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2022

4/10 Poor

Zackery

Liked: Cleanliness
Disliked: Staff & service
The staff ignored my calls and texts to arrange a refund of my security deposit. Only replying twice. They said they would arrange the refund my 5pm on Tuesday, I messaged them on Friday and the apologised the refunded immediately. Disappointing service.
Response from SL on 30 Dec 2022
Thanks so much for your stay and sorry for not answering your call on time as I was in the meeting.We will do our best to improve our service going forward.

2/10 Terrible

Eteri

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Towels are very dirty😡only 2 bath towels 1 hand towel for 2 days and no face washer no soap 😡inside our room it was a big black spider also the owner or who ever lived in a house he was so noisy talk louder on phone all the time day and late night and early in morning We was so angry no room service in the kitchen the microwave is very dirty too 😥😡soons we enter our room the air condition off straight away all night and all day this is our first time staying in a property it was a worst I wasn’t felling safe to stay in there so frustrated 😡😡
Response from SL on 5 Nov 2022
Thanks so much for your stay and feedback. We have been doing the short stay accommodation at this property for more than 4 years and have received lots of positive feedback and returning customers. We are sorry to hear your experience and Wishing you all the best!

8/10 Good

Katherin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good, easy hassle free stay.
Stayed 1 night in Jun 2022

10/10 Excellent

Maluak

Stayed 2 nights in Feb 2022

8/10 Good

Wes

Stayed 1 night in Mar 2020