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Reviews of Clarion Pointe Medford

2.5 out of 5
Clarion Pointe Medford
1501 S Pacific Hwy, Medford, OR

Reviews

8.0

Very good

Rating 10 - Excellent. 423 out of 1000 reviews" "
Rating 8 - Good. 285 out of 1000 reviews" "
Rating 6 - Okay. 129 out of 1000 reviews" "
Rating 4 - Poor. 97 out of 1000 reviews" "
Rating 2 - Terrible. 66 out of 1000 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Katie

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
Not a lot of parking, a lot of homeless people in the grass area out front. They took up several spots with their trash. Didn’t feel safe having my car parked out front
Stayed 1 night in May 2024

10/10 Excellent

Fred

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Homeless in the park, roaming around the parking lot, felt unsafe.
Stayed 2 nights in May 2024

6/10 Okay

Leah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of homeless people camping night outside the parking lot. I wasn’t expecting that.
Stayed 2 nights in May 2024

2/10 Terrible

Marshall

Travelled with partner
Floors were dirty, the bathroom door won’t open or close carpet was dirty. Furniture had patches on them. Curtains were filthy. Bed uncomfortable . Only one waste basket. A/c was so loud you couldn’t sleep.
Stayed 1 night in May 2024

6/10 Okay

Diane

Travelled with family
Disliked: Amenities, property conditions & facilities
average
Stayed 1 night in May 2024
Response from Marieta on 20 May 2024
Thank you and hope you will give us another chance to stay at our property.Marieta Carino

2/10 Terrible

Amy

Disliked: Cleanliness
Stayed 3 nights in May 2024

10/10 Excellent

Karen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, convenient and quite well maintained
Stayed 4 nights in May 2024

8/10 Good

Luna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an issue with our key working on the side door at first but we got it figured out. The staff was super nice, it was easy to check in and the place was nice and quiet.
Stayed 1 night in May 2024
Response from Marieta on 20 May 2024
Thank you for choosing to stay with us at Clarion pointe Medford. We appreciate your business.My apology for the key not working on the side door. Hope you will give us another chance to make things right.Marieta Carino

2/10 Terrible

Leland

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was dirty and it took 4 days to get house keeping to clean my room. The parking lot is next to a homeless camp.
Stayed 5 nights in May 2024

4/10 Poor

Vince

Travelled with family
The room smelled, bed was creaking when we sat down. Older property that could use interior updates. Staff was friendly.
Stayed 1 night in May 2024

8/10 Good

Gordon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great place to stay for the night while on a road trip. Staff was great, Room wasn't fancy, but it was clean and the bed was comfortable. Would stay here again.
Stayed 1 night in May 2024
Response from Marieta on 27 May 2024
Hi Gordon,Thank you for choosing to stay at Clarion Pointe. I appreciate the fact you mentioned my great staff. Hope to see you again at Clarion Pointe.Marieta Carino

4/10 Poor

Pat

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
There wasn't part of the meal there and that that was there was not tasty. The staff was nice but the transients coming and going was not nice.
Stayed 1 night in May 2024
Response from Marieta on 27 May 2024
Hi Pat,Thank you for choosing to stay at Clarion Pointe. We appreciate your time in sending your review. I just wanted to let you know that our breakfast is a complementary breakfast. I believe our breakfast is decent enough. We're serving link sausage, Eggs, seasoned potatoes, cereals, waffle, bagels, yogurt, 3 different types of juices, coffee and tea and it's free.As far as the transients they are guests like you. I recommend to you if you don't want to ran into the transients and looking for better quality for breakfast, Stay at Four Seasons and let me know how you like it.Marieta Carino

10/10 Excellent

Casey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Marieta on 27 May 2024
Thank you for the awesome 5 Casey! We appreciate you. Hope to see you again at Clarion Pointe.Marieta Carino

10/10 Excellent

Baharak, Woodlandhills

Liked: Cleanliness, staff & service
Nice to stay on the way back for the night
Stayed 1 night in May 2024
Response from Marieta on 27 May 2024
Hi Baharak,Thank you for choosing to stay at Clarion Pointe and the awesome 5! We appreciate you and we look forward having you back at Clarion Pointe.Marieta Carino

10/10 Excellent

Curtis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the staff and the breakfast.
Stayed 1 night in May 2024

8/10 Good

hazel

Stayed 1 night in Apr 2024

8/10 Good

Kim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was exactly as expected. Security in the parking lot was plentiful, staff was very helpful and polite. Two very small things stopped me awarding 5 stars. The first was the size of the parking spots. Just too small for a ¾ ton truck. 2nd was fhe bathroom door. It wasn't cut down after new flooring installed, so it stuck in two places. Small things. The rest was awesome.
Stayed 1 night in Apr 2024

2/10 Terrible

Melissa

Disliked: Cleanliness
Stayed 1 night in Apr 2024

2/10 Terrible

Bobby

Stayed 2 nights in Apr 2024

6/10 Okay

Vanessa

Travelled with family
Liked: Staff & service, amenities
Tricky to review this one. The third floor smelled like animals but we ended up on the second floor which was very, very clean. The staff were very friendly and accommodating. When the first two rooms we went to hadn’t be cleaned they upgraded us to a suite. It was very comfortable, clean modern and spacious. Breakfast was very nice.
Stayed 1 night in Apr 2024

10/10 Excellent

leilani

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Betty

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very happy with the stay and the breakfast
Stayed 1 night in Apr 2024

10/10 Excellent

M

Liked: Cleanliness, staff & service, property conditions & facilities
Great host at check in
Stayed 1 night in Apr 2024

10/10 Excellent

Jaden

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's an amazing hotel and the staff are very friendly and welcoming!
Stayed 1 night in Apr 2024

10/10 Excellent

Lauren

Stayed 1 night in Apr 2024

8/10 Good

Steven, Spokane

Travelled with family
Liked: Amenities, property conditions & facilities
Bathroom floors could be cleaner, Our feet were black after walking on the bathroom floors.
Stayed 1 night in Apr 2024

10/10 Excellent

Teagan

Stayed 1 night in Apr 2024

8/10 Good

Anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoy staying in this hotel. It’s only why I give four star, because there’s no shampoo or body wash in the bathroom.
Stayed 1 night in Mar 2024

8/10 Good

Marilynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convient to my grandkids.
Stayed 3 nights in Mar 2024

8/10 Good

Mary Louise

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for medical trip. Beds very comfortable
Stayed 1 night in Apr 2024

10/10 Excellent

Jean

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is always warm anf welcoming. They always tend to any needs I might have.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place and would Recommend it to anyone that ever needs a great place to stay the staff is amazing
Stayed 2 nights in Mar 2024

8/10 Good

Rosanna

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like listening to a neighbor yelling at people in the hallway at 8:30 pm. That wasn't too late and he can't control anyone. Seriously made me mad when I heard him yelling at kids and they didn't do anything wrong. They were knocking on their door to get in.
Stayed 2 nights in Mar 2024

2/10 Terrible

Maria

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I understand that we have a problem as a country with the unhoused, but I was genuinely startled by an unhoused person in the parking lot as I was getting my luggage. No one at the desk when I got there. Woman rushed out of the office with no apology or explanation. Not friendly. My room had 2 major problems - one was the toilet supply line was off and there was urine and toilet paper in the toilet, the fridge was unplugged and I had to lift the fridge out of the cabinet to plug it in. There was a dog in the room across from me that barked loudly most of the night. Definitely would NOT recommend for women traveling alone.
Stayed 2 nights in Mar 2024
Response from Marieta on 18 Mar 2024
Hi Maria,Thank you for taking the time to send us your feedback regarding your recent stay at Clarion Pointe, Medford.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the issues you pointed out. I have shared your feedback with staff to better handle these types of situations differently in the future. Your valued feedback is what we use to further our constant improvement.I hope you called the front desk and let them know the room is dirty. So, they could of offer you to move to another room nearby.Again, thank you for your time and valued feedback. We hope for another opportunity to properly host you to make it better in the future.Thank you,Marieta Carino

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service
Great rates, great staff. Sucked that spa/pool was down for maintenance as that was my main attraction. Limited breakfast. Sucked that an event was going next door as load cars around midnight. I’d stay again though because of the staff and rates.
Stayed 2 nights in Mar 2024
Response from Marieta on 18 Mar 2024
Hi Michael,Thank you for taking the time to give your feedback regarding your recent stay at Clarion Pointe Medford.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the issue you point out on your recent visit. As far as the spa/pool there are rules to follow from Jackson County Environmental Public Health to drain the water and scrub inside the pool and tub. Before we fill it again with water. Unfortunately, it happened during your stay.As far as breakfast let me remind you it's a complimentary (free) breakfast. We can choose not to offer free breakfast, or we can offer a free limited breakfast. I believe our free breakfast is more than enough to satisfy your hunger in the morning. Also, realize that our hotel is Inn & Suite and not Hilton or Marriott.Thank you,Marieta Carino

4/10 Poor

Donna

Travelled with family
Disliked: Amenities
We came to area for hiking with plans of pool and jacuzzi afterwards and stayed here for that reason. Nothing online indicated both were out of service. Also was charged $30 for a 4 lb poodle that is 14 years old. I felt the amount was excessive. All juice machines at breakfast were out of service and no milk. Hotel was clean and area is very convenient.
Stayed 1 night in Mar 2024
Response from Marieta on 18 Mar 2024
Hi Donna,Thank you for taking the time to share your feedback regarding your recent stay at Clarion Pointe, Medford.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the issue on our recent visit. I have shared your feedback with staff.As far as the pool & hot tub being down at your recent visit. Because it was time to change the water and scrub/clean the entire pool and hot tub. Before, we fill in the water. Jackson County Environmental Public Health have rules for us to follow how to take care our pool & hot tub. Unfortunately, it happened at your recent stay.For the pet fee you mentioned whether 4lbs to 35lbs we charge the same. Pet is a pet. We do not charge by the lbs. Most of the hotels nowadays are charging pet fees. I believe our rates for pet fees are one of the cheapest.We appreciate you stayed with us and thank you for your time for sharing your valued feedback. We hope for another opportunity to properly host you to make it better in the future.Thank you,Marieta Carino

2/10 Terrible

K

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was really dirty not clean
Stayed 2 nights in Mar 2024

2/10 Terrible

Caley

Stayed 1 night in Mar 2024

10/10 Excellent

Claire, Star

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is lovely and nice and clean. Breakfast features eggs, sausage, potatoes and waffle making station. Nearby shopping and dining are very convenient. But...the lovely park in front celebrating veterans of WWII is so often filled with sleeping homeless people, roaming homeless people using the hotel sidewalks and gobs of trash left by homeless people that it was really disconcerting to be outside walking my dog. It was a quiet, comfortable stay and the city appears to be trying to keep up with the trash and people at the park. You can walk next door to Elmer's restaurant, Harry and David's shopping Mart and about 1.5 blocks to Walmart.
Stayed 3 nights in Mar 2024
Response from Marieta on 18 Mar 2024
Hi Claire,Thank you for taking the time to share your feedback regarding your recent stay at Clarion Pointe Medford.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the issues you pointed out. We try our best to prevent the homeless people coming to our property. Occasionally some homeless dig through our trash without knowing. But we do not see any homeless sleeping in the park. Specially in this type of weather. Your claimed about filled with sleeping homeless are overstated. Nowadays, you see homeless everywhere and there's nothing we can do about it. Also, when we see homeless camping in the park, we call the police to come and ask them to move. Again, thank you for your time and feedback. We hope for another opportunity to properly host you to make it better in the future.Thank you,Marieta Carino

10/10 Excellent

Gregory

Stayed 3 nights in Mar 2024

4/10 Poor

John

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Staff is friendly and room is clean but the common areas are not clean. We checked into our room and the beds had been slept in and there was soap on the counter. We booked a king, non-smoking but got moved to a two bed room. These beds look smaller than queen. We also witnessed another family checking into their room with someone elses stuff already inside. Things seem fairly disorganized. I would like to cancel my next two nights but it's aparently too late even though we didn't get the room we booked? Probably won't use expedia next time.
Response from Marieta on 18 Mar 2024
Hi John,Thank you for taking the time to share your feedback regarding your recent stay at Clarion Pointe, Medford.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the issues you pointed out on your recent visit. I have shared your feedback with staff to better handle these types of situations differently in the future. Your feedback is what we use to further our constant improvement.I hope you called the front desk and mentioned your concerned. So, they would of move you to a king size bed.Again, thank you for your time and valued feedback. We hope for another opportunity to properly host you to make it better in the future.Thank you,Marieta Carino

4/10 Poor

John

Business traveller
Shady area around the building, no towels in the bathroom, pillow cases and sheets were very wrinkled and thin, shower was like a fire hose, elevator smelled like cigarette smoke, towels I picked up at the front desk were old, thin, and rough like they had been used at the pool. I booked two night, but left after the first night and checked into a Courtyard hotel, which was a great decision.
Stayed 2 nights in Mar 2024
Response from Marieta on 18 Mar 2024
Hi John,Thank you for taking the time to share your feedback regarding your recent stay at Clarion Pointe, Medford.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding on your recent visit. I have shared your feedback with staff to better handle these types of situations differently in the future. Your feedback is what we use to further our constant improvement.Again, thank you for your time and valued feedback. We hope for another opportunity to properly host you to make it better in the future.Thank you,Marieta Carino

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Donna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and great rate. Wonderful indoor pool and hot tub
Stayed 1 night in Mar 2024

4/10 Poor

Josh

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Water in the showers did not get hot
Stayed 2 nights in Mar 2024

4/10 Poor

Laura

Disliked: Cleanliness, staff & service, property conditions & facilities
Food on floor, dirty sock in corner, staff sent us to an occupied room at first, light switches coming out of wall plate, hot tub didn’t work, ran out of drinks for breakfast, breakfast ends too early, water was totally off one night, said they had a leak. Terrible experience overall.
Stayed 2 nights in Mar 2024
Response from Marieta on 25 Mar 2024
Hi Laura,Thank you for taking the time to send us your review online regarding your recent stay at Clarion Pointe, Medford.On behalf of our entire team, I apologize for failing to exceed your expectations with your stay with us. Your satisfaction is important to us. We be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Again, thank you for your time and valued feedback. We hope for another opportunity to properly host you to make it better in the future. Sincerely,Marieta CarinoManager

10/10 Excellent

Phil, El Toro

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff great location
Stayed 1 night in Mar 2024

8/10 Good

Sharron

Travelled with family
Friendly staff
Stayed 1 night in Feb 2024
Response from Marieta on 5 Mar 2024
We appreciate your comment.Thank you,Marieta CarinoManager

4/10 Poor

David

Disliked: Cleanliness, amenities, property conditions & facilities
Bathtub plug didn't work. No hot water late at night. Had someone steal my Baseball hat out of weight room. Number of homeless people roaming around parking lot throughout the night. Bed was comfortable.
Stayed 1 night in Feb 2024
Response from Marieta on 5 Mar 2024
Hi David,Thank you for taking the time to send a review online survey regarding your recent stay at Clarion Pointe, Medford.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the issues you encountered on your recent visit.I have shared your feedback with my staff to better handle these types of situations differently in the future.Feedback from our guests on their experience is what we use to further our constant improvement.Again, thank you for your time and valued feedback. We hope for another opportunity to properly host you to make it better in the future.Thank you,Marieta CarinoManager

10/10 Excellent

Daniel

Nice place
Stayed 1 night in Feb 2024
Response from Marieta on 5 Mar 2024
Hi Daniel,Thank you so much for your nice compliment.We look forward to your return.Marieta CarinoManager