Terrace/patio

Reviews of Leblón Suites Hotel

3.5 out of 5
Leblón Suites Hotel
Carrera 42 A #1 sur 125, El Poblado, Medellín

Reviews

9.0

Wonderful

Rating 10 - Excellent. 231 out of 357 reviews" "
Rating 8 - Good. 86 out of 357 reviews" "
Rating 6 - Okay. 26 out of 357 reviews" "
Rating 4 - Poor. 7 out of 357 reviews" "
Rating 2 - Terrible. 7 out of 357 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best places to stay in Medellín
Stayed 1 night in Apr 2024

10/10 Excellent

German

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Good room , great breakfast.
Stayed 3 nights in Apr 2024
Response from Marketing Analyst on 22 Apr 2024
Dear Mr. German, thank you for your feedback! We're pleased to hear that you enjoyed your stay with us and found the room comfortable and the breakfast great. We appreciate your kind words and hope to welcome you back in the future!

6/10 Okay

Sohee S.

Liked: Cleanliness, staff & service
I stayed here for 2 weeks. Checkin at 1am, front woman was friendly and I got regular king bed suite on 5th floor facing the main street. The room was spacious but my particular room was very old like old wood-like floors and old bathroom, compared to other rooms (I saw other rooms which was more newer/renovated). Bathroom is small for king bed room, not sure if other bigger suites have bigger bathrooms. The shower water pressure is strong and toilet is fine. King bed was acceptable but not as comfortable for 2 week stay. The window is very large and lots of light and makes room even bigger and view is ok. TV is older model so you cannot cast your Netflix. Tv channels are plenty of channels all in spanish except only 1 english speaking channel CNN. There is a work desk and desk chair. I am remote worker so I was able to work on laptop. I wish there was desk lamp for my laptop. The best part of the room was the kitchen, great oven (it was like a very large size toaster oven), microwave, small refrigerator and stovetop. There is a kitchen sink and a laundry sink where you handwash clothes. The free breakfast buffet, food is good. 2 issues I encounter which were bad luck situation: 1) WiFi was good when it worked (one day WiFi didn’t work so I had to go to their other hotel to work). 2) One night 8pm-6am they had to cut electricity to work on the lines so I was not ok with that so they were able to get me a room at their other hotel Novelty Suites for one night for free.
Stayed 15 nights in Mar 2024
Response from Marketing Analyst on 22 Apr 2024
Dear guest, thank you for providing detailed feedback on your two-week stay with us. We appreciate your comments on the friendliness of our staff and your room experience. We apologize for any inconvenience caused by the age of the room and the issues with the WiFi and electricity. We're glad we could accommodate you at our other hotel, Novelty Suites, for the night when necessary. Your feedback helps us improve, and we hope to have the opportunity to better serve you in the future.

10/10 Excellent

Ramon, Pembroke Pines

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
PROS - excellent location in the best area of Medellin, have stayed multiple times and never an issue. Everyone is very attentive, especially Santiago in the breakfast buffet! CONS - need better quality doors in the rooms to block out hallway noise.
Stayed 4 nights in Mar 2024
Response from Marketing Analyst on 22 Apr 2024
Dear Mr. Ramon, thank you for sharing your feedback with us. We're pleased to hear that you appreciate our excellent location and attentive service,e apologize for any inconvenience caused by noise from the hallway and will take your suggestion regarding door quality into consideration for future improvements.

8/10 Good

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Mar 2024
Response from Marketing Analyst on 22 Apr 2024
Dear Mr. Victor, thank you for your feedback! We're glad you enjoyed your experience with us.We hope to see you again soon!

6/10 Okay

Charles

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only issue I had with the Hotel, was that on Friday night they left a letter in the room indicating that electrical maintenance was going to be done Saturday 8 pm to Sunday 6 am. I asked "So are the air condioners on the generators?" They said no, so then what are you going to do about the customers? We were then transferred to another Hotel, which was better and in a better location (Novelty, el poblado)
Stayed 4 nights in Mar 2024
Response from Analista de Marketing on 14 Mar 2024
Apreciado Sr. Charles, agradecemos sinceramente su retroalimentación. Lamentamos mucho los inconvenientes causados por el mantenimiento eléctrico anunciado. Nos esforzamos por proporcionar una experiencia sin contratiempos a nuestros huéspedes y lamentamos cualquier inconveniente que haya surgido. Nos alegra saber que pudimos darle solución, trasladándolo a un hotel de nuestra cadena que cumplió con sus expectativas. Su comodidad y satisfacción son nuestra prioridad y esperamos tener la oportunidad de recibirlo nuevamente en el futuro.

10/10 Excellent

SERGIO, oakland park

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was beyond our expectations. Luisa, the manager and all the members were amazing with us. The location is perfect. The breakfast variety is more than enough. Santiago the server, was so kind all the time.
Stayed 1 night in Jan 2024
Response from Marketing Analyst on 14 Mar 2024
Dear Mr. Sergio, thank you for your wonderful feedback! We're thrilled to hear that you had an exceptional experience with our staff, particularly with Luisa and Santiago. Providing excellent service is our top priority, and we're delighted that we could exceed your expectations. We're also glad that you enjoyed our convenient location and breakfast variety. We look forward to welcoming you back again soon!

10/10 Excellent

Suresh, new orleans

Manager as well as all the staff are friendly , attentive and caring .
Stayed 3 nights in Feb 2024
Response from Marketing Analyst on 14 Mar 2024
Dear guest, thank you for your positive feedback! We're pleased to hear that you found our manager and staff friendly, attentive, and caring. Providing excellent service is our priority, and we're glad we could meet your expectations. We hope to welcome you back again soon!

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a wonderful property.. has everything you could ever need with the best location you could ask for. Two major shopping malls within a 10 minute walk. I almost do not want to leave a review so that this stays under the radar... that's how wonderful this place is.
Stayed 3 nights in Jan 2024
Response from Marketing Analyst on 14 Mar 2024
Dear Mr. Alexander, thank you for your kind words! We're thrilled to hear that you had such a fantastic experience at our property. We appreciate your feedback and are glad that you found our location convenient. Your satisfaction is our priority, and we look forward to hosting you again in the future!

10/10 Excellent

Mikos

Stayed 1 night in Jan 2024
Response from Marketing Analyst on 30 Jan 2024
Dear guest, thank you for taking time to rate us. Come back soon

8/10 Good

Ruben

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Analista de Marketing on 17 Jan 2024
Apreciado Sr. Ruben, gracias por tomarse el tiempo de calificarnos. Esperamos recibirlo nuevamente y que su estancia cumpla con todas sus expectativas.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Meeh
Kind of dated hotel, good if you are traveling with a large group. Far from nightlife options at El Poblado, but rather located in a quiet cul-de-sac. Service was helpful, as I had problems with the TV, and they solved it. Breakfast, although basic, was enough for an early start.
Stayed 1 night in Dec 2023
Response from Marketing analyst on 3 Jan 2024
Dear guest, Thank you for sharing your feedback. We appreciate your insights regarding the hotel being somewhat dated, suitable for larger groups, and its location in a quiet cul-de-sac, albeit a bit far from El Poblado nightlife. We're glad our service could assist you with the TV issue, and that the breakfast met your needs for an early start.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
service and personnel is wonderful
Stayed 5 nights in Dec 2023
Response from Marketing analyst on 21 Dec 2023
Dear Mr. Daniel, thank you for your kind words. We're delighted to hear that you found our service and personnel wonderful. It's our pleasure to serve you, and we look forward to welcoming you again in the future.

10/10 Excellent

Henri

Stayed 5 nights in Dec 2023
Response from Analista de Marketing on 21 Dec 2023
Apreciado Sr. Henri, gracias por tomarse el tiempo de calificarnos. Esperamos que vuelva pronto, siempre es bienvenido.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good stay with some improvements needed
Good stay overall. The toilet seat doesn't stay up the whole time and keeps falling in some of the rooms. The air conditioner also isn't fully functional in all of the rooms and is weak in some rooms.
Stayed 1 night in Dec 2023
Response from Marketing analyst on 21 Dec 2023
Dear guest, Thank you for your feedback. We're glad to hear you had a good overall stay. We apologize for the inconvenience regarding the toilet seat and air conditioner in some rooms. Your comments will be addressed promptly as we strive to improve and ensure a more comfortable experience for all guests.

10/10 Excellent

reza

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and price
Very good with friendly staff
Stayed 9 nights in Nov 2023
Response from Marketing analyst on 27 Nov 2023
Dear Guest, thank you for your positive feedback! We're delighted to hear that you had a very good experience with our friendly staff. Your satisfaction is important to us, and we look forward to welcoming you back for another excellent stay.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Poblado
Excellent hotel with kitchenette. The room was great, though we usually stay on the other side of the building, the street side was fine. The front desk staff and doorman are all great. The restaurant is also very good.
Stayed 2 nights in Oct 2023
Response from Marketing analyst on 23 Oct 2023
Dear Mr. Robert, Thank you for your kind feedback. We're pleased to hear you enjoyed your stay, and we look forward to welcoming you back.

6/10 Okay

Seong Min

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Marketing analyst on 27 Nov 2023
Dear Mr. Seong, we regret that your stay with us did not meet your expectations. We hope to have an opportunity in the future to better meet your expectations.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Marketing analyst on 23 Oct 2023
Dear Mr. Robert, thank you for taking time to rate us. Come back soon

10/10 Excellent

Mark

Liked: Staff & service, amenities, property conditions & facilities
Staff are always friendly…
Stayed 1 night in Oct 2023
Response from Marketing analyst on 23 Oct 2023
Dear Mr. Mark, We're glad to hear that our staff is always friendly. It's important to us to create a welcoming atmosphere for our guests. Thank you for your feedback!

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the hotel, clean, the employees were very attentive to the guests and super friendly, delicious breakfast. Near to Santa Fe mall ,provenza and Poblado.
Stayed 5 nights in Sep 2023
Response from Marketing analyst on 12 Sept 2023
Dear Ms. Jessica, thank you for your kind words! We're delighted to hear that you enjoyed your stay at our hotel. We strive to provide a clean and welcoming environment for our guests, and it's great to know that our staff made your experience even better. We hope to welcome you back soon!

10/10 Excellent

Betty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Analista de Marketing on 30 Aug 2023
Apreciada Sra.Betty, gracias por tomarse el tiempo de calificarnos. Vuelva pronto.

10/10 Excellent

james p

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in a great location to stores and resturants. The hotel staff was excellent, everyone from the nice ladies who cleaned the rooms, the front desk clerks, security all had smiles on their faces. Staff who are pleasant and smiles are happy employees.
Stayed 4 nights in Aug 2023
Response from Marketing analyst on 26 Aug 2023
Dear Guest,We're delighted you enjoyed our convenient location and had a positive experience with our staff. Your kind words about our team's hospitality and smiles are truly appreciated. We hope to welcome you back soon.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Leblon is home away from home.
Stayed 2 nights in Aug 2023
Response from Marketing analyst on 30 Aug 2023
Dear Mr. Daniel, we're thrilled to hear that Leblon feels like a home away from home for you. We aim to provide a comfortable and welcoming environment. If there's anything you need during your stay, please don't hesitate to reach out.

10/10 Excellent

JASON, Stillwater

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel in a great location - The breakfast was perfect.
Stayed 1 night in Aug 2023
Response from Marketing analyst on 15 Aug 2023
Dear Mr. Jason, thank you for taking the time to share your feedback about your recent stay. We're delighted to hear that you found our hotel nice and enjoyed our prime location. We're also pleased that our breakfast met your expectations and was perfect for you.

8/10 Good

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property location is very convenient, staff was very helpful and we received a good service will highly recommend!
Stayed 10 nights in Jul 2023
Response from Marketing analyst on 11 Aug 2023
Dear Mr. Gregory, thank you for taking the time to share your feedback regarding your recent stay at our property. We are thrilled to hear that you found our location to be convenient and that our staff provided helpful and attentive service throughout your visit.

10/10 Excellent

RAUL

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff & service are excellent
Stayed 7 nights in Jul 2023
Response from Marketing analyst on 4 Aug 2023
Dear Mr. Raul, thanks for taking time to rate us, come back soon.

8/10 Good

Felix

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Analista de Marketing on 1 Aug 2023
Apreciado Sr. Felix, gracias por calificarnos, vuelva pronto.

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mi experiencia fue excelente. El staff es muy amable, cooperador y dispuesto. Mi esposa y yo nos hospedamos por 20 días. En cada uno de esos días nos hicieron sentir como en casa. Recomendado y seguro volvemos en futuro cercano.
Stayed 20 nights in Jul 2023
Response from Analista de Marketing on 1 Aug 2023
Apreciado Sr. José, Agradecemos sinceramente sus amables palabras y comentarios sobre su experiencia en nuestro establecimiento. Nos llena de alegría saber que su estadía fue excelente y que tanto usted como su esposa se sintieron cómodos y bienvenidos durante su estadía.

10/10 Excellent

Suresh, new orleans

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Marketing analyst on 24 Jul 2023
Dear guest, thank you for taking time to rate us, come back soon.

8/10 Good

Jean

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jul 2023
Response from Dear Guest on 14 Jul 2023
Dear Guest, thank you for taking time to rate us, come back soon.

10/10 Excellent

Delia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This place is WONDERFUL. Great location. Customer service is amazing. The staff goes above and beyond. The breakfast is delicious. I highly recommend and will definitely be staying here again. Thank you Leblon staff.
Stayed 3 nights in Jun 2023
Response from Ms. Delia on 6 Jun 2023
Dear Ms. Delia, Thank you so much for your glowing review! We're delighted to hear that you had a wonderful experience during your stay at our hotel. It's fantastic to know that you found our location convenient and that our customer service exceeded your expectations. We take pride in going above and beyond to ensure our guests' satisfaction.

8/10 Good

kalyanchakravarthy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
we had a good stay
Stayed 4 nights in May 2023
Response from Dear Guest on 6 Jun 2023
Dear guest, Thank you for your kind feedback! We're thrilled to hear that you had a good stay with us. Our team strives to provide excellent service and a comfortable experience for all our guests, so it's wonderful to know that we met your expectations.

10/10 Excellent

Willy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
La atencion fue muy buena. Todos muy amables. El hotel queda cerca a Provenza. Recomendable 100 por ciento. ---- The attention was very nice. All very friendly. The hotel is close to Provence. Recommended 100 percent.
Stayed 3 nights in May 2023
Response from Sr. Willy on 6 Jun 2023
Apreciado Sr. Willy, nos alegra que su estancia cumpliera con sus expectativas. Vuelva pronto, estamos siempre para servirle.

6/10 Okay

MICHAEL

Travelled with family
Liked: Cleanliness, staff & service
bath and sink faucets all need to be replaced!!!
Stayed 1 night in May 2023
Response from Mr.Michael on 26 May 2023
Dear Mr.Michael, please accept our sincere apologies for any inconvenience this may have caused you. We value your feedback, as it helps us improve our services and facilities.

10/10 Excellent

Pedro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente lugar buen servicio y muy buen trato buena localización en general le doy un 10 en todo.
Stayed 7 nights in May 2023
Response from Sr. Pedro on 26 May 2023
Apreciado Sr.Pedro, ¡Muchas gracias por su maravilloso comentario y su excelente calificación! Nos alegra enormemente saber que su experiencia en nuestro hotel fue sobresaliente en todos los aspectos.

8/10 Good

Laurenne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, everything was clean, great location.
Stayed 3 nights in May 2023
Response from Ms.Laurenne on 26 May 2023
Dear Ms. Laurenne,Thank you so much for your wonderful review and positive feedback! We are thrilled to hear that you had a great experience during your stay with us.

10/10 Excellent

Lorena

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!!
Stayed 6 nights in May 2023
Response from Ms.Lorena on 26 May 2023
Dear Ms. Lorena,Thank you very much for your kind comment! We are glad to hear that your stay at our hotel was so positive.

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 3 nights in Apr 2023
Response from Mr.Simon on 26 May 2023
Dear Mr. Simon, Thank you for taking the time to rate our establishment. We appreciate your kind words and are delighted to hear that you found our place nice.

10/10 Excellent

Sasa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff.
Stayed 3 nights in Apr 2023
Response from Ms.Sasa on 26 May 2023
Dear Ms.Sasa,Our team takes pride in providing excellent service, and it's wonderful to know that we met your expectations.

10/10 Excellent

Lilian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good service, breakfast, location.
Stayed 5 nights in Apr 2023
Response from Ms. Lilian on 26 May 2023
Dear Ms.Lilian, Thank you so much for your kind words and positive review! We're thrilled to hear that you had a great experience during your stay with us.

10/10 Excellent

Gabriela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2023
Response from Sra.Gabriela on 23 Mar 2023
Apreciada Sra.Gabriela, nos encanta saber que disfrutó de su estadía con nosotros y de que nuestro equipo logró cumplir con sus expectativas. Haremos todo lo posible para seguir ofreciendo un servicio excepcional y una estancia confortable a todos nuestros huéspedes.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2023
Response from Dear Guest on 10 Mar 2023
Dear guest,thanks for taking time to rate us. Come back soon

10/10 Excellent

TAYLEEN

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Todo espectacular bien céntrico y excelente servicio
Stayed 3 nights in Mar 2023
Response from Apreciado Tayleen on 9 Mar 2023
Apreciado huésped, nos alegra que se haya sentido bien atendido. Esperamos que regrese pronto.

8/10 Good

AUGUSTO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Feb 2023
Response from Sr.Augusto on 9 Mar 2023
Apreciado Sr.Augusto, gracias por calificarnos.Vuelva pronto.

10/10 Excellent

Luis

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place
Stayed 3 nights in Feb 2023
Response from Mr.Luis on 28 Feb 2023
Dear Mr.Luis, we're glad you liked the place.Thanks for taking time to evaluated us.

10/10 Excellent

Cornelio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien
Stayed 15 nights in Jan 2023
Response from Sr.Cornelio on 17 Feb 2023
Apreciado Sr. Cornelio, nos alegra que todo haya estado bien con su estadía. Gracias por calificarnos, estamos para servirle.

8/10 Good

Yeisa

Stayed 5 nights in Dec 2022
Response from Analista de Marketing on 7 Nov 2023
Apreciada huésped, agradecemos sinceramente que haya tomado el tiempo para calificarnos. Su calificación es muy valiosa para nosotros.

10/10 Excellent

William

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
My experience at the Leblon suites was excellent. This is the fourth time that I've stayed there and each time was better than the last. The suites are very large and you very comfortable. The best part is the employees make you feel right at home and are the frkendliest of any hotel that ive ever stayed. I look forward to return on my next trip.
Stayed 6 nights in Jan 2023
Response from Mr.William on 6 Feb 2023
Dear Mr.William, we're glad you enjoyed your stay at the hotel, we hope you will come back soon.

10/10 Excellent

Raul, Miami

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top hotel, great attention, grat rooms excelent lication. Great price
Stayed 4 nights in Jan 2023
Response from Mr. Raul on 6 Feb 2023
Dear Mr. Raul, we are glad you felt well taken care of, come back soon.