Outdoor pool, pool umbrellas, pool loungers
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Reviews of Hotel Deli River

2.5 out of 5
Hotel Deli River
Jl. Raya Namorambe 129, Medan, North Sumatra

Reviews

9.4

Exceptional

Rating 10 - Excellent. 47 out of 72 reviews" "
Rating 8 - Good. 22 out of 72 reviews" "
Rating 6 - Okay. 3 out of 72 reviews" "
Rating 4 - Poor. 0 out of 72 reviews" "
Rating 2 - Terrible. 0 out of 72 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

David, Chester

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very well maintained and the rooms are in separate blocks a short walk through the (lovely) garden to the restaurant and pool beyond. It is in a colonial style and sits off the main country road which is busy and has a mosque so be aware of the calls to pray. There is nowhere worth walking outside, but otherwise this is a very relaxing retreat. 🙂
Stayed 2 nights in Apr 2023

6/10 Okay

ruth

Travelled with family and small children
Liked: Cleanliness, staff & service
I booked 1 bedroom family suite and they gave me a studio. I am not happy for not getting what I paid. After I spoke to the The front desk, she told me that the room that I booked from Expedia was a studio and that’s what they gave me. She was very short and just want to ended the conversation by telling me to call them again if I still have a problem without tried to find the issues or trying to resolve the issues. After my check in review submitted. Apparently the owner of the facility trying to spoke to my brother whom I booked the room for regarding my review. I traveled at least 4 times a year domestic and internationally mostly booked my hotel through the Expedia. Year’s been using the Expedia, this is only 2nd times that I have an issues with the hotel that I booked. Beside issues with the room, I think they were happy with their stays.

10/10 Excellent

Mohd Zuhde Shah bin

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
An oasis in the middle of a very busy street but once you’re inside, it seems like you’re in paradise! Excellent service, staffs are very efficient, super friendly and very helpful.
Stayed 2 nights in Jan 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property if very relaxing and scenic embedded in a forest like setting reflective of the natural beauty of Sumatra. It is about 40-45 mins from downtown Medan but that didn’t bother us. Grab drivers are widely available and cost effective plus you really don’t need to go back and forth. Staff are very friendly and helpful and the owners provide a somewhat personalized touch to your stay, checking up on us, ensuring everything is to our satisfaction.
Stayed 6 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden gem in Medan
I enjoy my stay really much, the hotel is far from noisy places and really peaceful, lots of greeneries and for small hotel like this surprisingly they provide a good food with a reasonable price.
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Sparkling clean room and toilet, quiet place for relaxing, I like it soo much
Stayed 1 night in Apr 2019
Response from Hardiana Pardamean on 8 May 2019
Thank you very much for your excellent review. Would you please write also a review about your stay in our hotel in tripadvisor. Let other people know and you support our small scale hotel also. We really appreciate this. Please find the link below : http://www.tripadvisor.com/Hotels-g297725-Medan_North_Sumatra_Sumatra-Hotels.html Thank you and with kind regards, Hardiana Pardamean =====

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Lovely hotel. A real delight. Attractive grounds with trees & shrubs and even 3 geese! Really nice clean swimming pool. Good service and decent food although we felt it was a little expensive, and not really anywhere else you could walk to easily for dinner.
Stayed 4 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great escape from Medan city
Stayed 1 night in Aug 2018

10/10 Excellent

Billy, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing escape from the busy city!
Absolutely floored by our experience here. It was so relaxing to escape the urban madness of Medan and relax in a little oasis. The hotel grounds are surrounded by natural beauty, touched with historic European/Indonesian charm, and a perfect place for families. The staff was professional, kind, and the owners were fantastic people. Next time we are in Medan, we are coming back!
Stayed 1 night in Aug 2018

10/10 Excellent

ineke, Maraekakaho. New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very quiet place in the middle of a big city,
The staff could not have done more to make us comfortable. They were cheerful and helpful at all times. Staying in Deli river was a very positive experience.
Stayed 5 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cosy, friendly and beAutiful location
Very personal approach, good restaurant and Nice rooms! Very comfortable!
Stayed 1 night in Jul 2018

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Welcoming Oasis of Calm
Amazing staff, very welcoming, some of the best I've ever seen, and with a good restaurant. They have put in a lot of thought as to how to make the stay better for their guests including giving you insect repellant when at the restaurant to keep the mosquitos away (necessary). They've also implemented a few sustainability changes, such as a water bottle that can be refilled at the restaurant, and refillable toiletries, which are both great changes to normal practice. The hotel is a beautiful oasis of calm and tranquility in a very busy and hectic city. Would definitely recommend it. The only drawback is the local area, a busy and polluted city with traffic jams nearly constantly. Away from the city and you can soon get into rural life, which I much prefer, Lake Toba and Sipiso-Piso waterfall are spectacular!

8/10 Good

Arul Sebastin Raj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful atmosphere Cottage resort
Best place to stay leisurely .. available delicious food on best price in their restaurant 😇

10/10 Excellent

Harold, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel with great staff and good food
On our 2nd night there, at about 10.00pm, one of my grandson had every high fever and I called the front desk to ask whether they can get a doctor to come and in 15 minutes the owner and the doctor was at the door. Thanks to the doctor, the next day he was himself again. The following day we were able to carry on with our travel to Lake Toba. We hoped the hotel staff, owner and the doctor are able to see this, Thank You So So Much!! Regards, Harold Tan
Stayed 3 nights in Mar 2018

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A real hidden paradise
Head south down the narrow cluttered main road out of Medan, and you wonder what you’re coming to - but the surprise is wonderful. Turn off the road, and you head down into a verdant garden valley, with the main Hotel and restaurant on one side, and the ‘cottages’ on the other (actually small mini duplexes, each with its own balcony). Rooms are restrained and stylish, with plenty of local touches, and the level of equipment is good, as is the Wi-fi (sadly, unusual for Indonesia where speeds are often slow or minimal). I didn’t have time to try the restaurant, as my Indonesian hosts were determined to squeeze every last minute out of my 2 day/3 night stay. But breakfasts were a delight, served on the airy terrace and featuring plenty of local ingredients, from fresh tropical fruit to home made pineapple muffins and vegetable spring rolls. Strongly recommended for a relaxing getaway not too far from the bustle of Medan city
Stayed 3 nights in Feb 2018

8/10 Good

Abby, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing stay
The kids had an excellent time with the mini zipline. The food was good, the staff were great, room and pool were great as well. All in all a very pleasant stay.
Stayed 3 nights in Feb 2018

10/10 Excellent

Debi, Sheffield, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely friendly hotel with stunning views
2 different stays here. Both fantastic. Elly and team very friendly and welcoming. Beautiful peaceful setting. The views from the pool are stunning. Absolutely loved it.
Stayed 1 night in Feb 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything worked well in the rooms. Spotlessly clean. Breakfast buns were really good. Peaceful, rustic. Nice pool.
Stayed 1 night in Jan 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, very nice staff and owners
I stayed at this hotel for for 3 nights and very much enjoyed the food, and the peaceful surroundings. I came to Medan to look for business opportunities and was surprised by how much additional support I got from the staff and owners. Staying at this hotel was an invaluable introduction to Medan.

10/10 Excellent

MRRB, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Hotel located midst of Medan more or less village sort, but hotel facilities, service, cleanliness and staff service excellent. We stayed for 2 nights which was pleasant and we will be visiting again.

10/10 Excellent

grid reference, Ho Chi Minh City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The nicest part of the whole city
Well-designed; well-maintained; excellent staff; great food; easy to find; not too expensive; pleasant setting; the azan is very loud

8/10 Good

Federica, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great and relaxing stay in Sumatra!
Staying at Deli River Hotel was surprisingly pleasant due to the nice natural settings. I enjoyed the food of the restaurant that was always fresh and tasty. Furthermore, a note of appreciation goes to the staff who was always kind and keen to solve any problem. I would definitely recommend spending a couple of days in Deli river hotel!

10/10 Excellent

Stu, Cambridge UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Seclusion in a frenetic city
This wonderful country hotel is recently built and offers comfortable secluded accomodation in an otherwise busy city. Rooms are built in small units on the side of a small valley, on the opposite side is the restaurant complex and beyond that a pool and small terraced garden with views of the Deli river. The staff are extremely helpfull and friendly, the food was excellent and if you needed it there is a convenience store nearby with atm. This hotel provides an excellent oportunity to escape the hustle and bustle of Medan while retaining the option of a short taxi ride to its centre.

10/10 Excellent

Marguerite, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oasis in Medan
Medan has very few redeeming features, being just the gateway to Sumatra's wilderness attactions, but if you have to stop there then Deli River Hotel is an oasis in a hell-hole! It's a hotel you really need to spend several days/nights in to get the most out of it. The grounds are gorgeous, and when you're floating in the lovely swimming pool, you can almost not notice you're in a noisy, polluted, chaotic city. Their associated travel company provided a very good vehicle and excellent driver for a two day trip we took to a specific area of interest south of Medan.

8/10 Good

inah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Shane, Sydney, Northern Beaches

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet retreat
Very comfortable, quiet location, off the beaten track, very pleasant courtious staff and reasonable room rates

10/10 Excellent

Barbara, Northern California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oasis near Medan
We had a great stay at the Hotel Deli River! A refuge from the hectic traffic and activity of the neighborhood and the city. Rooms were comfortable, clean, quiet. Bed comfortable. The grounds are beautiful: well landscaped, gentle rolling hill to the pool and dining area. Complimentary breakfast was delicious: rich Sumatran coffee, eggs, plate of tropical fruit, freshly made juice, assortment of pastry and Indonesian treats. Breakfast was always a highlight. Never had a bad dinner. The staff were always very helpful, charming and fun. The neighborhood was fun to walk through during the day. Locals were very friendly and accepting. We took 2 tours which were arranged through the hotel, which were surprisingly costly, although very good. Deddy, one of our drivers, was exceptional. We would definitely stay at the Deli River again.

10/10 Excellent

Carin, Cape Town, South Africa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oasis in chaotic Medan
Ellie welcomed us with refreshing cold banana juice, suggested a dip in the pool and offered us swim towels. She also arranged a car to take us to the airport early the next morning as well as a packed breakfast. We enjoyed good Indonesian food at their Omlandia Restaurant.

8/10 Good

LM, Indonesia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tucked away haven
Staff were friendly and went out of the way to help. But they don't have the regular reception so when one called the reception no, a less experienced staff may run off and ask another to help answer. They also had no reception and services after 9pm, only security guard. However before 9pm, they do try to accommodate your needs as much as they can, including bringing us tubs of ice cubes since there is no small fridge in the room. Good place for relaxing within the compound after a long drive such as from Lake Toba area.

10/10 Excellent

Fiona, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, quiet hotel with lovely staff.
This was an impulsive trip based on other traveller feedback and price.We left home with an open mind not knowing what to expect. What we found was a quiet oasis set back from a busy main street. The cottage was clean and spacious, the hotel staff were polite, helpful and friendly. There were toys in the Restaurant for little kids and a little play area in the garden. The restaurant menu was surprisingly large for such a small place. The owners personally checked that we were happy. We booked both airport transfer and a day trip through the hotel who organised a driver, guide and permits for us. Our driver was friendly and reliable, our guide was a lovely local man who spoke good English, carried our tired 4 year old on his back and took good care of us. Special thanks to Ariff for driving us safely.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Relaxing times
After 2 days on the road in Sumatra, it was great to find an oasis of calm and tranquillity in Medan... The pool was nice.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

honeymooners, Australia

Liked: Cleanliness, staff & service
Disliked: Room comfort
Lovely but not honeymoon friendly...
Beautiful place, even better at nighttime. "Double" bed is just two singles pushed together though and the curtains were kind of see through which made it a bit difficult for or honeymoon stay :-P

8/10 Good

Tim + Mel, Melbourne, AUS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing, quiet, comfortable, friendly staff
We stayed here for 2 nights to relax into our holiday after a long flight, and we hardly left the hotel. We were virtually the only guests, but I suspect even at full capacity the hotel would remain a quiet place to relax in. Staff were uniformly helpful and friendly, and the free airport transfer went perfectly smoothly. You can hang out by (or in) the very clean swimming pool, eat at the restaurant (the food was plain but reasonably priced), or just enjoy the room and gardens. There isn't much nearby (we walked around the local streets a bit; people were very surprised to see westerners out and about in their neighbourhood) but I understand a taxi ride to Medan would be pretty cheap. Overall, good if you need a place to chill out in comfortable surrounds. Bad if you're planning to indulge in a 24-hour food and shopping extravaganza.

8/10 Good

Verified traveller

Different buildings, situated in a beautiful garden. So when raining, you get soaked. Staff in restaurant is on the slow side, not paying attention whether guests are arriving or like to order. Food is decent. Breakfast starts at 8am, rather late. Bring a good set of earplugs as the surrounding minarets are early and loud. Room interior a bit tired.
Stayed 1 night in Sep 2023

10/10 Excellent

Sebastian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Die Anlage ist eher klein und familiär. Es gibt nicht viele Wohnungen. Die Wohnungen sind auf mehrere Häuser verteilt. Man kann dort wirklich zur Ruhe kommen und sich entspannen. Man hat viel Privatsphäre. Das Personal kennt jeden Gast mit Namen und kümmert sich sehr fürsorglich um jeden Einzelnen. Das Essen war unfassbar lecker und frisch. Das Frühstück war sehr liebevoll angerichtet. Es gab immer einen frischen Smoothie aus Früchten aus dem eigenen Garten. Wir haben auch eine Yogastunde mitgemacht, die schon anspruchsvoll war aber wirklich Spaß gemacht hat. Die Umgebung ist leider nicht so toll. Medan hat ansich eher wenig zu bieten. Die Unterkunft ist aber absolut zu empfehlen!
Stayed 3 nights in Oct 2022

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr schönes Hotel im Kolonialstil, in tropischer Gartenanlage. Etwas ausserhalb von Medan, doch ist das Zentrum mit Taxi gut zu erreichen. Restaurant sehr gut. Frühstück mit vielen hausgebackenen süssem Gebäck. Pool sehr erfrischend.
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019

8/10 Good

Jacob Rønne

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jun 2019

10/10 Excellent

frederic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Idylle und Faszination in tropischem Ambiente
Sehr geschmackvoll eingerichtete Resortanlage mit dem reinen Flair von Tropennatur und Dschungel, eine Oase der Ruhe und Entspannung inmitten einer ansonsten extrem hektisch tosenden nicht ansehnlichen Millionenstadt. Das Resort bietet Komfort, Luxus und sehr persönliche Zuwendung seitens seiner aufmerksamen und fürsorglichen Belegschaft. Ein Ort, an dem man die Seele baumeln lassen kann und den man so in dieser Umgebung nicht erwarten würde.
Stayed 1 night in Jan 2019

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stay in a beautiful natural setting.
We had a very enjoyable stay in this special natural, tropical setting near a river with a pond with geese in the middle, a good restauran and caring staff. Our cottage was equipped with all the necessary amenities, and there's a a terrace with a a beautiful view overlooking the compound. At night we could listen to all sorts of natural sounds, which gave us a secluded jungle feeling just a few minutes away from the busy city of Medan. It was a wonderful stay, and we were well taken care of, whenever we needed assistance. The owners, an Indonesian Lady and her Dutch husband were also very attentive and provided us with their own homemade very tasty Kefir.
Stayed 1 night in Jan 2019

10/10 Excellent

Joost, eindhoven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super!
The staff are very friendly. The accommodation (restaurant, rooms, swimmingpool, garden) are beautiful. The breakfast buffet and diner are really good.
Stayed 2 nights in Jul 2018

10/10 Excellent

ines, wien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Hotel zum Ankommen und Relaxen
Super komfortabel. Sehr liebes Personal. Tolles Rundherum. Cooler Pool! Alles bestens.
Stayed 2 nights in Jun 2018

10/10 Excellent

Hans, Nederland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prima hotel net buiten de drukte van de grote stad
Prima hotel om enkele dagen te verblijven als uitvalsbasis voor het bekijken van Medan of het maken van trips op Sumatra. Het hotel bestaat uit smaakvolle cottages gesitueerd in een kenmerkende tropische omgeving aan de Deli rivier. Het aan het hotel gekoppelde reisbureau is een uitstekende toegevoegde waarde. Door de aanwezige voorzieningen en ligging van de cottages ook uitermate geschikt voor families. Goed a la carte restaurant en continental ontbijt.
Stayed 1 night in Feb 2018

10/10 Excellent

Aurelien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fin de séjour à Sumatra paradisiaque dans cet hôtel de grand standing. Repas très bon, petit-déjeuner formidable, cadre luxuriant, piscine 24/24, chambres communiquantes pour que les enfants vivent leur vie... Que du bon. Attention, excentré de Medan et pas très connu (au moins de notre chauffeur). Quartier alentour moyen mais TRÈS bonne surprise une fois passé la grille. Wifi nickel
Stayed 1 night in Aug 2017

10/10 Excellent

Edith, Altstätten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A real oasis in the middle of a pulsing city
What a great place to stay! Very helpfull and friendly staff, excellent food, clean and nice rooms with balcony to an open and wonderful tropical garden. Nice pool to get refreshed after a trip. We definitively will come back.The best place to stay in Medan!
Stayed 2 nights in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to start a Sumatra trip!
Great, relaxing hotel! Beautiful garden, very nice staff and comfertable room.
Stayed 2 nights in Sep 2017