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Reviews of Holiday Inn Express Arcata / Eureka - Airport Area, an IHG Hotel

3 out of 5
Holiday Inn Express Arcata / Eureka - Airport Area, an IHG Hotel
3107 Concorde Dr., McKinleyville, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 630 out of 1005 reviews" "
Rating 8 - Good. 283 out of 1005 reviews" "
Rating 6 - Okay. 55 out of 1005 reviews" "
Rating 4 - Poor. 23 out of 1005 reviews" "
Rating 2 - Terrible. 14 out of 1005 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Front Desk Team on 26 May 2024
Thank you. We hope you stay with us again.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My second stay at Holiday Inn Express at Arcata was much like my first. Exceptional! The only minor complaint was the cleaning of the sheet metal roof during the day. It’s a petty complaint as it’s routine maintenance that needs to be done. It does not detract from my stay and experience in Arcata!! Hopefully they don’t get any negative reviews because of the work.
Stayed 6 nights in May 2024
Response from Front Desk Team on 26 May 2024
Hello Michael, Thank you for your understanding of our maintenance. It should be all wrapped up for your next stay. See you next time.

10/10 Excellent

Debra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very comfortable and clean! Friendly staff!
Stayed 3 nights in May 2024
Response from Front Desk Team on 26 May 2024
Hello Debra, Thank you for staying we hope you are able to return for another visit.

8/10 Good

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, good hot breakfast
Stayed 2 nights in May 2024
Response from Front Desk Team on 26 May 2024
Thank you for staying with us Laura. We hope to see you again.

10/10 Excellent

Bao

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Front Desk Team on 26 May 2024
Thank you for staying with us Boa. Hope to see you again.

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were spacious, with fridge, safe and microwave. There are a few restaurants in town which is a short drive, but most food/shopping is south in Euerkea (about 20 minutes). Breakfast was OK.
Stayed 3 nights in May 2024
Response from Front Desk Team on 16 May 2024
Hello Kimberly, Thank you for staying with us. We are glad you had a great time here and hope to see you again.

10/10 Excellent

Christina

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in May 2024
Response from Front Desk Team on 21 May 2024
Hello Christina, Thank you for staying with us. we hope to see you again.

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were big and very clean. Staff very friendly .
Stayed 1 night in May 2024
Response from Front Desk Team on 12 May 2024
Thank you for staying with us. We are happy you had a wonderful time and we hope to see you again in the future.

10/10 Excellent

Jermaine

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I got this room for an early flight out of the airport. The airport was very close, and it made it much easier for me to fly out. And as often as flights are delayed out of the Arcata airport, it is nice to have something close by.
Stayed 1 night in Apr 2024
Response from Front Desk Team on 2 May 2024
Hello Jermaine,We are happy you had a wonderful stay with us.

10/10 Excellent

Rena

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Front Desk Team on 30 Apr 2024
thank you for staying with us. we hope to see you again.

8/10 Good

Rheem

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is great, the staff were great. The overall area and choices for dining were not great at all
Stayed 2 nights in Apr 2024
Response from Front Desk Team on 29 Apr 2024
Hello Rheem, We are glad you had a nice stay at our hotel. We hope you come back to visit, and we can offer many different restaurants and places to go and see to help give you a better experience next time.

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, amenities
Our room was perfect! Very comfortable and clean. The staff was friendly and helpful. The breakfast was very good. I was so pleased there was some gluten free options. I would definitely stay there again!
Stayed 3 nights in Apr 2024
Response from Front Desk Team on 24 Apr 2024
Hello Deborah, It was wonderful having you stay with us. We hope to see you again.

10/10 Excellent

Katelynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here in April for a girls trip and have nothing but nice things to say. We got in around midnight and the employee at the counter was very nice and helpful. Our room we clean, good water pressure , dove products for use. I’m sort of picky when it comes to cleanliness of my hotel room and this hotel did not disappoint. Breakfast was included and they had a nice spread. Pancakes, cinnamon rolls, eggs, oatmeal, bacon, sausage, cereal, yogurt, coffee, and juice. Much more too. They also kept the buffet clean and stocked. We were here on a Sunday so that may have been why we had a great buffet. We used the washers and dryers without incident. Had laundry soap for purchase. There was an indoor pool and hot tub but we did not use those services. 5/5
Response from Front Desk Team on 22 Apr 2024
Hello Katelynn, Thank you for staying with us, and pleased you had a wonderful time. We hope to see you again.

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk Team on 21 Apr 2024
Hello Natalie, thank you for staying with us.

10/10 Excellent

Kurt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the nicest HI Express hotels I’ve stayed in. Very friendly and helpful front desk folks, decent morning breakfast (not amazing, but pretty tasty and filling), there was a really nice kitchen worker with a great sense of humor who helped folks out at breakfast, and the room was very clean. I’d definitely stay there again!
Stayed 2 nights in Apr 2024
Response from Front Desk Team on 21 Apr 2024
Hello Kurt, Thank you for staying with us. We are glad you had a wonderful stay. We look forward to your next stay with us. Thak you,

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
New hotel, very nice. Better than some higher end hotels I've stayed in.
Stayed 1 night in Apr 2024
Response from Front Desk Team on 22 Apr 2024
Hello Mike, Thank you for staying with us.

10/10 Excellent

Harinder, TRACY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s very quiet and easy access from highway.
Stayed 1 night in Apr 2024
Response from Front Desk Team on 15 Apr 2024
Hello Harinder, Thank you for staying with us. We are pleased you enjoyed your stay and hope you return to stay with us again.

10/10 Excellent

Basant, REDMOND

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk Team on 10 Apr 2024
Thank you for staying with us Basant. We are gland you enjoyed your stay and hope you come visit us again.

8/10 Good

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk Team on 7 Apr 2024
Hello Theresa, Thank you for staying with us.

10/10 Excellent

Marissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've always been impressed with The Holiday Inn Express. It's always a great experience and this location did not disappoint. The hotel is clean and quiet. The staff is kind and helpful. The continental breakfast is awesome! Excellent experience!
Stayed 2 nights in Apr 2024
Response from Front Desk Team on 7 Apr 2024
Thank you for staying with us. It was a pleasure hosting you during your stay with us. We hope you can return in the future.

10/10 Excellent

A. J.

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient from the airport!
Stayed 4 nights in Mar 2024
Response from Front Desk Team on 3 Apr 2024
Hello A.J., thank you for staying with us. We hope to see you again.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always fill so welcomed by staff. Amazing rooms. That include really nice beds. Body soap, Shampoo & conditioner. Also super good breakfast optiones. Bike rentals.
Stayed 1 night in Mar 2024
Response from Front Desk Team on 31 Mar 2024
Hello Jenifer, Thank you for staying with us. We are happy you enjoyed your stay and hope you are able to come stay with us again.

10/10 Excellent

Kirk

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This Holiday Inn Express is so nice. Check in was easy. The staff is friendly. The laundry facilities were great. Most of all, the shower was fantastic. Definitely a nice place to stay.
Stayed 1 night in Mar 2024
Response from Front Desk Team on 28 Mar 2024
Hello Kirk, Thank you for staying with us. We hope to see you again.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could have softer pellos
Stayed 1 night in Mar 2024
Response from Front Desk Team on 27 Mar 2024
Hello Jennifer, We have additional pillows our team could look through to get you the softest available. Please don't hesitate to call the front desk and ask. We will do the best we can to meet your requests. Thank you for staying with us and hope to see you again.

10/10 Excellent

DORSEY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Great water pressure. Nice breakfast. Helpful to have cheap laundry facilities. Comfortable bed.
Stayed 2 nights in Mar 2024
Response from Front Desk Team on 27 Mar 2024
Hello Dorsey, Thank you for staying with us. We hope to see you again.

10/10 Excellent

Lixia, Bellevue

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff is very friendly. I like the overall impression of the hotel.
Stayed 1 night in Mar 2024
Response from Front Desk Team on 25 Mar 2024
Hello Lixia, Thank you for staying with us it was our pleasure having you stay with us during your trip we hope you come back and stay with us again.

8/10 Good

Kim

Travelled with family
The staffs are very friendly and kind. The area is nice and quiet.
Stayed 2 nights in Mar 2024
Response from Front Desk Team on 24 Mar 2024
Thank you for staying with us. We hope to see you again.

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a nice hotel. The staff is super friendly!
Stayed 2 nights in Mar 2024
Response from Front Desk Team on 24 Mar 2024
Thank you for staying with us. We hope you return again.

10/10 Excellent

Rancho

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kyle, the front desk clerk was amazing. When we arrived, I found out that the hotel was short-staffed due to someoe calling in sick. But when I had asked for an early check in, Kyle didn't hesitate in making calls to housekeeping and walking to the room himself to see how long it would be. Kyle returned and told me that he'd call me when my room was ready and did just that. Instead of complaining and freaking out with the line of customers and the fact that he was short staffed, Kyle handled it all like true professional. He and the really friendly staff made our stay wonderful! I would highly recommend this property.
Stayed 1 night in Mar 2024
Response from Assistant General Manager on 24 Mar 2024
Thank you so much for your kind words and understanding with us being a little short-staffed at the time of your check-in. It is wonderful to hear Kyle and our team were able to provide exceptional service during your stay. We will pass your praise on to Kyle who I'm sure will be pleased to hear your kind words. We hope you can make it back our way and stay with us again.

10/10 Excellent

Henry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay! Had in-room hot tub, close to the hammond trail for a nice bike ride!
Stayed 1 night in Mar 2024
Response from Front Desk Team on 24 Mar 2024
Thank you for staying with us. We hope to see you again. The Hammond trail is one of our favorite walks.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only one thing i would change. Which is that the would have softer pellos
Stayed 1 night in Mar 2024
Response from Front Desk Team on 20 Mar 2024
Hello Jennifer, Thank you for staying with us. We may be able to accommodate new pillows that better suit your preference. Give the front desk a call and we will see what we can do for you to get softer pillows to your room. We hope to see you again.

10/10 Excellent

Melissa Louise

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay. The rooms were clean. Staff was friendly. I was woken up by staff in the hall on two separate occasions though. So much for sleeping in on my vacation. There's not a lot of options for dining close by but you're literally right by 101, the airport and the beach. Was nice to be able to get on the road and sightsee so quickly and I wasnt in a rush to get to the airport for my flight home.
Stayed 3 nights in Feb 2024
Response from Front Desk Team on 4 Mar 2024
Hello Melissa, Thank you for staying with us. We will talk with our staff on excessive noise in the hallways in the morning. We Hope to see you again.

8/10 Good

sherrie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacation
Check in and check out. Service was awesome fast and accommodating. The breakfast was not good only one cheese omelette was left in the pan. So I let the gentleman know that was stocking that it was empty. Both egg pans and he was very rude letting me know that he keeps it stock till 10 and he’s working on it and it will be a while just have to wait.
Stayed 1 night in Feb 2024
Response from Assistant General Manager on 29 Feb 2024
Hello Sherrie, Thank you for staying with us and sharing your experience during breakfast. We have talked with our employees on the importance of guest service. We appreciate your feedback. We hope to see you again.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 3 nights in Feb 2024
Response from Front Desk Team on 19 Feb 2024
Thank you for staying with us. We hope to see you again.

10/10 Excellent

Geoff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Front Desk Team on 19 Feb 2024
Thank you for staying with us. We hope to see you again.

10/10 Excellent

Mary Jane

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place if the weather has you stuck an extra night in Eureka. Easy shuttle. Friendly staff. Clean.
Stayed 1 night in Feb 2024
Response from Front Desk Team on 13 Feb 2024
Thank you for staying with us. We hope to see you again.

10/10 Excellent

ELZA

Stayed 3 nights in Feb 2024
Response from Front Desk Team on 20 Mar 2024
Thank you for staying with us. We hope to see you again.

10/10 Excellent

JOANNA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and professional staff. Clean room. Perfect hot tub. Good breakfast.
Stayed 1 night in Feb 2024
Response from Front Desk Team on 13 Feb 2024
Thank you for staying with us. We hope to see you again.

10/10 Excellent

Lisa

Stayed 1 night in Jan 2024
Response from Front Desk Team on 13 Feb 2024
Thank you for staying with us. We hope to see you again.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Front Desk Team on 13 Feb 2024
Thank you for staying with us. We hope to see you again.

10/10 Excellent

Wolfgang

Stayed 1 night in Jan 2024
Response from Front Desk Team on 13 Feb 2024
Thank you for staying with us. We hope to see you again.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Staff
Great friendly staff! Amazing with my young son! Felt welcome and inviting.
Stayed 1 night in Jan 2024
Response from Front Desk Team on 13 Feb 2024
Thank you for staying with us. We hope to see you again.

10/10 Excellent

Stuart

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, great breakfast selection with eggs, sausage, bagels etc! Very reasonable rate! Liked that it was out of town, nice quiet location!
Stayed 1 night in Jan 2024
Response from Front Desk Team on 13 Feb 2024
Thank you for staying with us. We hope to see you again.

10/10 Excellent

CODY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Front Desk Team on 13 Feb 2024
Thank you for staying with us. We hope to see you again.

10/10 Excellent

Robert

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and easy access to the National Park sites
Stayed 2 nights in Dec 2023
Response from Front Desk Team on 13 Feb 2024
Thank you for staying with us. We hope to see you again.

6/10 Okay

Leigh

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Front Desk Team on 13 Feb 2024
Thank you for staying with us. We hope to see you again.

10/10 Excellent

Brigitte

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They had 24hr access to coffee and tea. My kids enjoyed the pool and I appreciated the laundry room. They also helped us when we needed extra towels or a fork to eat in our room.
Stayed 3 nights in Dec 2023
Response from Front Desk Team on 13 Feb 2024
Thank you for staying with us. We hope to see you again.

6/10 Okay

Behruz

Stayed 2 nights in Dec 2023
Response from Front Desk Team on 13 Feb 2024
Thank you for staying with us. We hope to see you again.

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Front Desk Team on 13 Feb 2024
Thank you for staying with us. We hope to see you again.

10/10 Excellent

Masood

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing
It was clean and comfortable
Stayed 1 night in Dec 2023
Response from Front Desk Team on 13 Feb 2024
Thank you for staying with us. We hope to see you again.