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Reviews of Sky-Palace Inn & Suites McCook

2.5 out of 5
Sky-Palace Inn & Suites McCook
613 W B St, McCook, NE

Reviews

7.6

Good

Rating 10 - Excellent. 58 out of 126 reviews" "
Rating 8 - Good. 24 out of 126 reviews" "
Rating 6 - Okay. 15 out of 126 reviews" "
Rating 4 - Poor. 9 out of 126 reviews" "
Rating 2 - Terrible. 20 out of 126 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

9.0/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Dan and MaryKay, Yankton

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Decent place
Stayed 1 night in May 2024
Response from Tracy on 21 May 2024
Dear Guest,Thank you for your feedback! We're glad you found our place satisfactory. We hope to provide an even better experience during your next stay.

8/10 Good

Dan and MaryKay, Yankton

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place with pool. Decent beds. Fridge, microwave. Door to hall from outside not secure.
Stayed 1 night in May 2024
Response from Tracy on 6 May 2024
Dear Guest,Thank you for your feedback. We're glad you enjoyed our pool and found the beds comfortable, along with the convenience of a fridge and microwave. We're addressing the security issue with the hall door to ensure our guests feel safe, and we hope to offer you a better experience on your next visit.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
Beds were not comfortable and there was no hot water in the room.
Stayed 1 night in Jan 2024
Response from Tracy on 29 Jan 2024
Dear Guest,Thank you for your feedback. We apologize for any inconvenience you experienced during your stay. Our team is committed to addressing these issues promptly. We appreciate your feedback and hope you will give us another chance to provide you with a more comfortable and enjoyable experience in the future.

2/10 Terrible

Matthew

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Honestly one of the worst I’ve stayed at. The sheets had stains and debris on them, there was a cockroach in the bathroom and the room had no curtains so was not dark overnight
Stayed 1 night in Nov 2023
Response from Tracy on 13 Nov 2023
Dear Guest,Thank you for your feedback. We regret for any inconvenience caused during your stay. This isn't reflective of our usual standards, and we're taking immediate action to rectify these issues. Your feedback is invaluable, and we're committed to ensuring a much-improved and comfortable stay for all our guests.

2/10 Terrible

Katie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Tracy on 18 Oct 2023
Dear Guest,Your rating is much appreciated. We are committed to continuously improving our service for your future visits!

4/10 Poor

Richard

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
It’s cheap and you get what you pay for. There is little to no pride in this facility.
Stayed 1 night in Oct 2023
Response from Tracy on 16 Oct 2023
Dear Guest,We appreciate your feedback and understand your concerns about the cost. We're continuously working to enhance our facility and guest experience. Your input is valuable, and we hope to have the opportunity to exceed your expectations in the future.

6/10 Okay

Nora J

Stayed 1 night in Sep 2023
Response from Tracy on 25 Sept 2023
Dear Guest,Thank you for taking the time to leave your rating. We look forward to enhancing your experience in the future

2/10 Terrible

Dawn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay here!!
Dirty rooms, no lights in the halls !! Terrible!! I had to leave and sleep in my truck. Shouldn’t even be in business
Stayed 1 night in Sep 2023
Response from Tracy on 6 Sept 2023
Dear Guest,Thank you for the time to share your feedback. We regret the conditions you encountered and the inconvenience it caused. We are actively addressing these issues to improve our accommodations and ensure a more comfortable stay for all guests.

6/10 Okay

Robert

Liked: Cleanliness, staff & service
You get what you pay for
I will say the photos are outdated. The place is not as nice as the photos. The pool area was out of service and it is an indoor pool with the rooms around it. There was an odor inside the building that I can only describe as an old damp smell. There's no elevator. It's basically an enclosed motel. The room is outdated. The hairdryer didn’t work. I don't think I could have adjusted the water temp in the shower because the knob spun all the way around. Fortunately, the temperature was not too hot or cold. The picture quality of the TV was poor. Not sure if it was the signal or the TV. The room was clean and in my 3 night stay, I did not have them clean the room. I was traveling alone and just needed a place to shower and sleep. I try to eat healthy, so the "breakfast" was disappointing. Sausage, pancakes, cereals, instant oat meal, white bread, plain bagels, OJ, bananas, coffee, and tea. All I ate was a banana with some milk and tea. I wasn't expecting a breakfast I would have at home. One other thing about the breakfast, they served the same thing every morning, and on my last day, I saw them pack up the extra sausage and pancakes in zip lock bags. Not sure what that means. If I was traveling with my girlfriend, I would have not stayed there. It served its purpose.
Stayed 3 nights in Aug 2023
Response from Tracy on 6 Sept 2023
Dear Guest,Thanks for taking the time to give your feedback. We regret for any inconvenience caused during your stay. Your feedback has been reported immediately to our team and solved internally. We are looking forward to serving you better on your next stay.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, clean room. Comfortable bed. Friendly, helpful staff. Good value.
Stayed 1 night in Aug 2023
Response from Tracy on 7 Aug 2023
Dear Guest,Thank you for your kind review! We are delighted to hear that you enjoyed your stay with us, from the nice and clean room to the comfortable bed. Our team takes pride in providing friendly and helpful service, and we are glad we could offer you good value. We look forward to welcoming you back in the future!

10/10 Excellent

Eliza

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We had a fantastic stay at the hotel. The rooms were spacious and clean, and the staff was incredibly friendly and helpful. Highly recommend for a comfortable and enjoyable experience!
Stayed 1 night in Jul 2023
Response from Tracy on 4 Aug 2023
Dear Guest,Thank you for your fantastic review and for recommending our hotel. We are delighted to hear that you had a comfortable and enjoyable experience with spacious and clean rooms, as well as friendly and helpful staff. We can't wait to welcome you back for another fantastic stay!

10/10 Excellent

Caitlin

Stayed 1 night in Jul 2023
Response from Tracy on 23 Aug 2023
Dear Guest,Thanks for sharing your rating here. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Cora

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean, very comfortable, and the staff was amazing.I had a wonderful experience !
Stayed 1 night in Jul 2023
Response from Tracy on 25 Jul 2023
Dear Guest,Thank you for your fantastic review! We're delighted to hear that you had a wonderful experience with us. Our team takes pride in providing clean and comfortable rooms, along with amazing service. We appreciate your feedback and hope to see you again soon!

10/10 Excellent

Peter

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Excellent property and very convenient . Room is clean and has a fantastic old time charm.
Stayed 1 night in Jul 2023
Response from Tracy on 25 Jul 2023
Dear Guest,Thank you for your excellent review! We're delighted to hear that you found our property convenient and enjoyed the old-time charm of your room. Our team takes pride in providing clean accommodations for our guests. We appreciate your feedback and hope to welcome you back for another fantastic stay!

8/10 Good

Alejandro

Stayed 1 night in Jul 2023
Response from Tracy on 15 Aug 2023
Dear Guest,Thank you for your feedback. We look forward to serving you again in the future.

2/10 Terrible

Teena L

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
This place was very hard to find even with GPS. We notified the front desk that the toilet wouldn't flush. They said they would get it fixed. Five hours later when we returned, it still wasn't fixed. The outside door stood wide open for the entirety of the stay. The tv remote barely worked and the picture was very fuzzy. Upon arrival in the room, pulled the hand towel off the rack and it was stained and/or dirty. I guess you get what you pay for but I will not be returning.
Stayed 1 night in Jul 2023
Response from Tracy on 22 Jul 2023
Dear Guest,Thank you for the time to share your feedback. We apologize for the inconvenience you experienced during your stay. We take your feedback seriously and will address these issues promptly to ensure a better experience for our guests. Thank you for bringing this to our attention, and we hope to have the opportunity to exceed your expectations in the future.

4/10 Poor

Martha v

Travelled with group
Disliked: Cleanliness, property conditions & facilities
dont stay
no soap in containers in shower in any of our rooms we had 3 rooms 1 room no tv remote 1 room sheets were dirty no breakfast except protein bars separate building
Stayed 2 nights in Jun 2023
Response from Tracy on 3 Jul 2023
Dear Guest,We apologize for the inconvenience you experienced with the soap, TV remote, sheets, and breakfast. Your feedback will be shared with our team to ensure improvements are made to provide a better stay in the future.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness
Stayed 5 nights in Jun 2023
Response from Tracy on 3 Jul 2023
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future!

2/10 Terrible

Kathy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just no
It was real bad. Never again
Stayed 1 night in Jun 2023
Response from Tracy on 28 Jun 2023
Dear Guest,We apologize for your negative experience and take your feedback seriously. We will ensure to improve and provide you with a better experience in the future.

10/10 Excellent

Londyn

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great Hotel and we really enjoyed our stay.
Stayed 1 night in May 2023
Response from Tracy on 22 Jun 2023
Dear Guest,Thank you very much for leaving a review. We are delighted that we made a comfortable stay during your visit to our hotel. Once again, we thank you for your stay and positive feedback.

10/10 Excellent

Cecilia

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Had a very comfortable and warm stay.
Stayed 1 night in May 2023
Response from Lia on 13 Jun 2023
Dear Guest,Thank you very much for leaving a review. We are delighted that we made a comfortable stay during your visit to our hotel. Once again, we thank for your stay and positive feedback.

10/10 Excellent

David

Stayed 1 night in Jun 2023
Response from Lia on 13 Jun 2023
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future!

6/10 Okay

Cyndi

Travelled with family
Liked: Cleanliness, staff & service
Great value
We were pleased to see the hotel had been renovated since we’d stayed there last. The room was clean. The breakfast was much better than I expected.
Stayed 2 nights in May 2023
Response from Gaby on 1 Jun 2023
Dear Guest,We want you to experience the best value for your money, feel comfortable, and have your expectations exceeded.

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Gaby on 8 May 2023
Thanks for sharing your rating here. We are glad to serve you better in the future!

8/10 Good

madeline

Hotel was clean, comfortable, and the desk clerk was very nice and accommodating. When I first checked in, my tv wasn't showing any signal, so he came right down and checked, finding the problem and getting it working again.
Stayed 1 night in Apr 2023
Response from Lia on 30 Apr 2023
Dear Guest,Thank you for your feedback on your recent stay at the hotel. We are delighted that we made a comfortable stay during your visit to our hotel. Once again, we thank for your stay and positive feedback.

10/10 Excellent

Iris

Everything was amazing to me, except the Wi-Fi sucked sometime. Room was beautiful and clean.
Stayed 1 night in Mar 2023
Response from Lia on 29 Apr 2023
Dear Guest,Thank you for your feedback on your recent stay at the hotel. Your feedback has been reported immediately to our team and solved internally. We are looking forward to serving you better on your next stay.

4/10 Poor

Gilbert

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Comfortable bed, but hotel was in awful shape.
We couldn't get the tub faucet on. Toilet chain was unhooked. Coffe pot had the previous guest used coffee bag still in the maker. Sink faucet came on with so much force water splashed all over us and the floor.
Stayed 1 night in Apr 2023
Response from lia on 24 Apr 2023
Dear Guest,Your feedback has been passed along to our team, and joining them in apologizing for the discomfort. We hope you’ll consider giving us another try.

2/10 Terrible

Martin

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This picture is not at all like the room. It was shabby and unkempt, with blood on the tattered bed, the sheets were unchanged, the paint and walls were gross. The security door didn’t work, the smell of cigarettes was overpowering. There were busy train tracks 30 feet from my window, but it did help drown out the barking dog across the hall. There is another building that looked better, but Expedia customers get the crappy rooms.
Stayed 1 night in Apr 2023
Response from Lia on 22 Apr 2023
Dear Guest,Thank you for your feedback on your recent stay at the hotel. We look forward to the pleasure of welcoming you back where we’ll make every effort to ensure that you have a pleasant stay.

10/10 Excellent

Myrna, Minnedosa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are two locations for this name. One behind the other. Had trouble finding on our GPS as there is no signage whatsoever, on either building. However, once that got figured out we were pleasantly surprised by the cleanliness of the hotel. Everything was freshly painted and updated, and very CLEAN. The front desk young man was extremely friendly, and gave us a choice of rooms. Very reasonably priced.
Stayed 1 night in Apr 2023
Response from Lucy Paige on 18 Apr 2023
Dear Guest,Thank you very much for leaving a review. We are delighted that we made a comfortable stay during your visit to our hotel. We look forward to welcoming you back to our hotel in the future.

6/10 Okay

Sophie

Liked: Cleanliness, staff & service
My room was very clean and fresh. The entire hotel was excellent, even the parking lot was clean.
Stayed 1 night in Mar 2023
Response from Clara Smith on 11 Apr 2023
Dear Sophie, Thabk you for your feedback on your recent stay. We greatly appreciate your compliment to the receptionist for the explanation.

8/10 Good

Katherine

I travel a lot for work and this hotel's staff has consistently been one of the most friendly and helpful.
Stayed 1 night in Mar 2023
Response from Lucy Paige on 9 Apr 2023
Dear Guest,Thank you very much for leaving a review. We are delighted that we made a comfortable stay during your visit to our hotel. We look forward to welcoming you back to our hotel in the future.

8/10 Good

madeline

The room was modern & spotless. The beds were very comfortable. No complaints at all- I definitely recommend this hotel!
Stayed 1 night in Mar 2023
Response from Lucy Paige on 30 Mar 2023
Dear Guest,Thank you very much for leaving a review. We are delighted that we made a comfortable stay during your visit to our hotel. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Londyn

Clean, friendly and accommodating staff!
Stayed 1 night in Feb 2023
Response from Clara Smith on 5 Mar 2023
Dear Londyn, Thank you for your feedback. We look forward to welcoming you back to our hotel in the future.

8/10 Good

Cecilia

Clean and huge room with lots of natural light. Would return.
Stayed 1 night in Feb 2023
Response from Clara Smith on 24 Feb 2023
Dear Guest,Thank you! for your review. Our goal is to impress all our guests, so we're happy to hear we succeeded with you! The next time you're in town, please come see us again.

8/10 Good

Joey

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful quiet hotel with a great staff and amenities. Service was very personable. We had a great stay and enjoyed a lot.
Response from Lucy Paige on 7 Dec 2022
Dear Guest,Thank you for staying with us and kind words, we hope you choose to stay with us again.

10/10 Excellent

Laura

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. We stayed for one night and had a great experience. The property is beautiful and well maintained. We will be coming back.
Response from Lucy Paige on 7 Dec 2022
Dear Guest,Thank you for the wonderful score! We are glad to see that you had such a wonderful visit. We hope to see you again in the near future.

10/10 Excellent

Payton

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is excellent, and the staff were generally very professional and helpful. Some staff members were amazingly kind and funny. Had a wonderful stay at this hotel
Response from Lucy Paige on 7 Dec 2022
Dear Guest,Thank you for taking the time to share your feedback with us regarding your most recent stay. We strive to provide the best possible service and guest experiences every day, and it’s always great to hear from our guests on how we’re doing.

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Lucy Paige on 15 Nov 2022
Dear Guest, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. We will certainly look at all ways we might improve to provide you with an even better experience during your next visit. Thank you for choosing to stay with us.

8/10 Good

Roger

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2022
Response from Lucy Paige on 14 Nov 2022
Dear Guest,Thank you for your review. I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. We will certainly look at all ways we might improve to provide you with an even better experience during your next visit. Thank you for choosing to stay with us.

8/10 Good

Santos

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a Great stay and really enjoyed. The hospitality and service of the staff was very good
Response from Lucy Paige on 11 Nov 2022
Dear Guest, Thank you for taking the time to share your feedback with us. We are very happy to see you had a great stay. We look forward to welcoming you back the next time you are in the area.

10/10 Excellent

Faith

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this trip was wonderful. The staff is friendly and more attentive. We will be returning in the future.
Response from Lucy Paige on 11 Nov 2022
Dear Guest, Thank you for taking the time to share your feedback with us. We are very happy to see you had a great stay. We look forward to welcoming you back the next time you are in the area.

10/10 Excellent

Peter

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience, room was clean and quiet. The hotel was very nice and in a good location. great staff.
Response from Lucy Paige on 11 Nov 2022
Dear Guest,Thank you for taking the time to share your feedback with us regarding your most recent stay. I have taken note of your valuable comments and will share with our Team. We look forward to welcoming you back the next time you are in the area

8/10 Good

Michele

I was charged twice and was refunded on one night but not the second night
Stayed 2 nights in Oct 2022
Response from Lucy Paige on 21 Oct 2022
Dear Guest, We do apologize about the issue you experienced. We have refunded the amount. I will definitely share your comments with the team. I have alerted our Front desk teams to the importance of your concerns. We look forward to your next stay with us.

6/10 Okay

David

Travelled with group
Liked: Staff & service, amenities
Management is obviously having difficulties with governing bodies to get inspections approved.
Stayed 1 night in Oct 2022
Response from Susan Joy on 15 Oct 2022
Dear Guest, Apologies for the inconvenience. I will definitely share your comments with the team. I have alerted our teams to the importance of your concerns and that we can correct this for future stays.

10/10 Excellent

Cecilia

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds are very comfortable, and the room smells nice. The staff were friendly and helpful. It's a great location to be able to walk to everything!
Stayed 1 night in Sep 2022
Response from Lucy Paige on 14 Oct 2022
Dear Guest, Thank you for taking the time to share your feedback with us. We are very happy to see you had a great stay. We look forward to welcoming you back the next time you are in the area.

8/10 Good

Cheyenne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I'm very impressed and the staff is always so nice and so accommodating, the hotel is in such a great location. I will stay there during our next visit.
Stayed 1 night in Sep 2022
Response from Lucy Paige on 14 Oct 2022
Dear Guest,Thank you for staying with us and kind words, we hope you choose to stay with us again.

10/10 Excellent

Payton

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are clean the staff is beyond amazing. The customer service is excellent. Everyone is very friendly. We will be back!
Stayed 1 night in Sep 2022
Response from Lucy Paige on 14 Oct 2022
Dear Guest, Thank you for taking the time to share your feedback with us. We are very happy to see you had a great stay. We look forward to welcoming you back the next time you are in the area.

10/10 Excellent

Londyn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful and well maintained. I found the room to be of a very clean, good size and found the bed to be very comfortable. Excellent staff service. Will stay there during our next visit.
Stayed 1 night in Sep 2022
Response from Lucy Paige on 7 Oct 2022
Dear Guest, Thank you for taking the time to share your feedback with us. We are very happy to see you had a great stay. We look forward to welcoming you back the next time you are in the area.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
has semi parking quiet area
Stayed 1 night in Sep 2022
Response from Lucy Paige on 27 Sept 2022
Dear Guest, Thank you for taking the time to share your feedback with us. We are very happy to see you had a great stay. We look forward to welcoming you back the next time you are in the area

10/10 Excellent

Laura

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with friendly staff. Rooms were clean and pleasant. The beds are very comfortable, the room smells nice. I recommend this hotel.
Stayed 1 night in Aug 2022
Response from Lucy Paige on 8 Sept 2022
Dear Guest, Thank you for taking the time to share your feedback with us. We are very happy to see you had a great stay. We look forward to welcoming you back the next time you are in the area.