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Reviews of La Quinta Inn & Suites by Wyndham Alamo - McAllen East

2.5 out of 5

Reviews

8.4

Very good

Rating 10 - Excellent. 517 out of 1008 reviews" "
Rating 8 - Good. 293 out of 1008 reviews" "
Rating 6 - Okay. 87 out of 1008 reviews" "
Rating 4 - Poor. 64 out of 1008 reviews" "
Rating 2 - Terrible. 47 out of 1008 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Diana

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Raychel

Travelled with family
Very good service ! Friendly and kind
Stayed 1 night in Mar 2024

10/10 Excellent

Elsa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Jose M

Liked: Property conditions & facilities
Good customer service
Stayed 2 nights in Mar 2024

10/10 Excellent

Amanda, San Antonio

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was nice the property was well maintained. I would stay here again. The only thing we didn't like was that the pool still looked dirty even with the heavy smell of Chlorine. And the maximum random amount of bubbles the hot tub was producing was extremely weird XD. But other then that everything was good.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jose M

Liked: Amenities
Everything

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel allowed me to visit several locations during my stay and this made it very convenient for me. Everything was clean.
Stayed 3 nights in Mar 2024

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Jeannete

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, absolutely nice staff. The room was very spacious. Jacuzzi and pool were well taken care of. Breakfast was great! I loved that they have coffee available 24hrs a day! The staff was very accommodating. Will definitely be back with my family.
Stayed 2 nights in Feb 2024

10/10 Excellent

Yolanda

Liked: Amenities, property conditions & facilities
Front desk friendly and helpful
Stayed 1 night in Feb 2024

10/10 Excellent

Josue

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 1 night in Feb 2024

10/10 Excellent

Francisco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is on construction but safe
Stayed 1 night in Feb 2024

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful & hospitable. Indoor pool & hot tub were nice.
Stayed 3 nights in Feb 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Alythea

Stayed 1 night in Jan 2024

6/10 Okay

Starr

Liked: Cleanliness, staff & service, property conditions & facilities
The ac didnt start working until 5
Stayed 1 night in Jan 2024

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

8/10 Good

Eloy

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great staff
Stayed 2 nights in Jan 2024

8/10 Good

Eloy

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Magdalena

Stayed 3 nights in Dec 2023

10/10 Excellent

Johaana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Hector

Stayed 1 night in Dec 2023
Response from Sandra on 28 Dec 2023
Senor Hector, Me entristese haber causado una mala impresion con usted, lo lamentamos. Mi equipo y yo trabajaremos duro para poder hacer cada estancia cad vez mejor. Gracias por ser parte de la familia La Quinta.

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Manuel, Seguin

Travelled with family
Liked: Staff & service, amenities
Because was in repairs they have lot of tolls by entrance
Stayed 1 night in Dec 2023

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
My rooms a/c didn't work and they couldn't get anyone to look at it until morning so it was pretty miserable. They had no other rooms available for me to switch either.
Stayed 1 night in Dec 2023
Response from Sandra on 18 Dec 2023
Mrs. Damson,We are saddened to hear about your stay with us, we apologize for the inconvenience we may have caused. I personally went to room 225 to ensure the air conditioning unit was working properly, settings on the unit were off. The unit was on fan mode only. We apologize for the confusion, we can issue a credit for your stay for a free night please let me know on the date. Once again I apologize, I thank you for your feedback.

6/10 Okay

ANDRES, Pharr

Stayed 1 night in Dec 2023

4/10 Poor

Michael, Rowlett

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property has been going through renovations. However, the renovations are done poorly. Poorly completed paint job inside the rooms. Newly installed shower walls had broken portions of the wall then patched over with caulking. The fixtures are rusted. The furniture was old and broken up. Stains in the carpet. Too many other discrepancies to list. Whoever was the Project Manager for the renovation needs to be fired! I stayed there for 2 days and it took 2 workers over 2 days to install plastic sheeting on 1 exterior wall. That was because they were sitting around for more than 1/2 the time. Don't let the pictures fool you. It's a S___ hole.
Stayed 1 night in Dec 2023
Response from Sandra on 14 Dec 2023
Mr. Michael, Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Alamo - McAllen East. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that your stay was unpleasant. Our property is being remodeled from the outside corner, away from rooms due to storm we had. My team and I apologize for any inconvenience we may have caused you. We are here to serve you, don't hesitate to come forward with any suggestions or concerns. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

LILIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think the room can be with more light, because was dark inside room
Stayed 1 night in Dec 2023

10/10 Excellent

Jessica

Travelled with family
Liked: Amenities
Great place to stay, facility was clean and staff was very friendly. Only disappointment was the renovation and having to hear the hammering etc from it early in the morning. Overall great place to stay.
Stayed 2 nights in Nov 2023

4/10 Poor

Dana

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No hot water all night until the next morning. It's hard to sleep when you don't feel clean, unless you take a ice cold shower when it's 57° outside. Expedia nor the La Quinta staff helped with this situation.
Stayed 1 night in Nov 2023
Response from Sandra on 28 Nov 2023
Mrs. Dana, My team and I apologize about any inconvenience we caused during your stay, we are here to serve you and yours. If any comments, suggestions or issues are brought forward we address them fast and efficiently to ensure you have a wonderful stay. Our front desk receptionist was sent to your room to assist with the issue to ensure you were accommodated, she also assisted with your cancellation and refund that night. Once again we apologize for any issue we might have caused during your stay, and once again we are here for you. Thank you for your feedback, it is greatly appreciated.

10/10 Excellent

Sally

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the breakfast options only thing i think they should of served breakfast an hour longer. Like 6 to 10am not from 6 to 9am.
Stayed 3 nights in Nov 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Peggy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our overnight stay.
Hotel was easy to get to, nice and clean. Plenty of restaurants and stores.
Stayed 1 night in Nov 2023

10/10 Excellent

juan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice
Great place
Stayed 1 night in Nov 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Roach motel
Stayed 1 night in Nov 2023

10/10 Excellent

JERRY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EVERYTHING WAS CLEAN AND NICE
Stayed 1 night in Nov 2023

8/10 Good

Martha

Stayed 2 nights in Nov 2023

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding
Outstanding service from front office, cleaning and breakfast
Stayed 5 nights in Nov 2023

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2023

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good and breakfast even better
All good , overall. The breakfast was really good too ….
Stayed 1 night in Oct 2023

10/10 Excellent

Lorena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean,
Stayed 6 nights in Oct 2023

10/10 Excellent

Veronica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Renovation being done at the time. But our room was great, very roomy, great a/c.
Stayed 1 night in Oct 2023

10/10 Excellent

Veronica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Desk personnel was very accommodating and informative of area. Nice pool and a/c working well.
Stayed 1 night in Oct 2023

8/10 Good

Francis J

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

6/10 Okay

Abel

Travelled with family
Liked: Cleanliness, amenities
We arrived, young lady took my name then looked on the computer. Then she got on her phone and walked away. She then returned to complete my check in with No explanation given. When going into my room , my neighbor was walking out and I hear a child say Bye Mommy. Later thay night i could hear children running around, above and next door to me.
Stayed 1 night in Oct 2023

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Lorraine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Very clean! Bed not to comfy.
Stayed 2 nights in Sep 2023

4/10 Poor

Lourdes

Stayed 1 night in Sep 2023
Response from Sandra on 26 Sept 2023
Mrs. Lourdes, My team and I thank you for staying here at La Quinta Inn in Alamo. We appreciate your feedback, and we are her to serve you and your family. If any suggestions or comments we encourage you to let us know. We are continuously looking for ways to better serve you. My team and I are her for you Ma'am. Thank you!

2/10 Terrible

javier

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I paid 2 nights and only stay 1 due unsafe place first night they try to steal my vehicle, get several damages 2nd reason the hotel was dirty tvs don't work bed stinks really bad i recommend do not stay at this place never👎👎👎👎
Stayed 2 nights in Sep 2023
Response from Sandra on 25 Sept 2023
Mr. Javier, We apologize for the incident regarding your vehicle, we turned in the video surveillance to the corresponding authorities regarding the incident with your vehicle, we apologize. We will issue a credit for you for the inconvenience with your truck.