Indoor pool, outdoor pool, pool loungers
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Reviews of Zafiro Beach Boutique Resort

4 out of 5
Zafiro Beach Boutique Resort
Av Sabalo Cerritos sn Marina Mazatlan, Mazatlán, SIN

Reviews

7.2

Good

Rating 10 - Excellent. 96 out of 330 reviews" "
Rating 8 - Good. 100 out of 330 reviews" "
Rating 6 - Okay. 61 out of 330 reviews" "
Rating 4 - Poor. 37 out of 330 reviews" "
Rating 2 - Terrible. 36 out of 330 reviews" "

7.4/10

Cleanliness

7.2/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Barbara

Travelled with family, Travelled with partner
Liked: Cleanliness
Zafiro is right on the beach with a great view. It is quiet and private. We had a great room, ocean view, and very clean. Others in our group had a lot of issues with their room such as termites and broken door handles. The property definitely needs work. The pool deck had broken pieces, the hot tub was not heated and the railing was unsafe. Tables and chairs under the awning would be nice as well as chairs for the beach. The room was clean, large and good value for the price. The hotel itself has no amenities at all. There was breakfast available for an extra charge, but it was always full of people trying to sell time shares. Zafiro s across the street from pickleball courts. Some maintenance and minor upgrades and I might go back.
Stayed 14 nights in Feb 2024

10/10 Excellent

Sergio

Travelled with partner
Liked: Amenities
Perfect
Stayed 5 nights in Mar 2024

6/10 Okay

Wanda Joan

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The property is in a very much needed renovation fridge didn’t fit counter top all broken the stove was very old and you had to let it heat up for a long time very little light in the kitchen the hot tub was cold and missing a lot of tiles the railing was very old and wobbly no railing to the pool which was missing a lot of tiles around it it needs a lot of work staff were friendly but very little English in the advertising it said toaster,blender,BBQ we had none of the above we complained and they went and bought all 3 of us a toaster no spa or service of any kind that was advertised very few loungers at the pool so the advertising was very deceiving
Stayed 14 nights in Feb 2024

2/10 Terrible

EDGAR

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Not a well maintained property. AC did not work. Rundown. Bell boy was very helpful and very apologetic about the situation.
Stayed 2 nights in Nov 2023

6/10 Okay

Jose

Disliked: Amenities
Tv entertainment was zero. No channels available at all.
Stayed 3 nights in Nov 2023
Response from Isela Quintero on 22 Nov 2023
Agradecemos sus comentarios. Estamos a sus órdenes.

6/10 Okay

Angel

Travelled with family
Liked: Cleanliness, property conditions & facilities
On site employees and Staff very nice.
Stayed 3 nights in Aug 2023
Response from Isela Quintero on 1 Sept 2023
Thank you for your comments, we appreciate it.

10/10 Excellent

Yolanda

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Isela Quintero on 10 Aug 2023
Agradecemos su calificación. Estamos a sus órdenes para futuras estancias.

8/10 Good

Dalila

Stayed 1 night in Jul 2023
Response from Isela Quintero on 8 Aug 2023
Agradecemos su calificación. Estamos a su órdenes para futuras estancias.

10/10 Excellent

Perla

Stayed 2 nights in Jul 2023
Response from Isela Quintero on 28 Jul 2023
Agradecemos su calificación.

8/10 Good

Mary

Liked: Cleanliness, property conditions & facilities
A small property but aging. All staff very attentive and responsive. Not enough loungers at the pool
Stayed 1 night in May 2023
Response from RESERVACIONES on 18 May 2023
Agradecemos su valoración y comentario. Es un gusto atenderlos

8/10 Good

John Paul

Travelled with partner
Disliked: Property conditions & facilities
The Zafiro needs a good renovation but is a quiet hotel with room for improvement. Staff was friendly did not always follow through on issues. The internet was an issue in my room which was a bummer. You have to realize it is not a 4/5 star hotel so if you accepting of a few deficiencies it was a great stay and the location and quietness was nice to have.
Stayed 16 nights in Mar 2023
Response from Isela Quintero on 19 Apr 2023
Thank your for comments, we are working to improve our service, your opinion is very important for us.

8/10 Good

Alfredo

Travelled with partner
Liked: Cleanliness, amenities
Didn’t like the fact that the resort allows non-registered guests to come into the rooms after midnight and disturbed the guests. Happened to us for 5 nights of our stay. Other than that we had a great time.
Stayed 21 nights in Feb 2023
Response from Isela Quintero on 16 Mar 2023
We apology for the inconveniences. Thank you for your comments.

10/10 Excellent

Ruth

Liked: Cleanliness, room comfort
Stayed 2 nights in Feb 2023
Response from Isela Quintero on 21 Feb 2023
Agradecemos su calificación, estamos a sus órdenes para futuras estancias.

8/10 Good

Christopher, ARLINGTON

Liked: Cleanliness
Zafir is a very good value for the money. But it is a quirky property that still needs more upgrading. It used to be a luxury resort, but has faded. The staff is working hard to improve the place; it just takes time. My stay was good.
Stayed 3 nights in Feb 2023
Response from Isela Quintero on 21 Feb 2023
We appreciate your comments. We are working to improve the property

4/10 Poor

Zuleyca

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The only thing i loved about this place was the view other than that everything else was bad at check in the lady at the desk did not know where my room was. the pool was super cold the jacuzzi didnt work
Stayed 4 nights in Feb 2023
Response from Isela Quintero on 21 Feb 2023
We appology for the inconveniences. We appreciate your comments.

2/10 Terrible

Lourdes

Travelled with family and small children
Disliked: Cleanliness
Customer service was bd it took 1hr to fine my reservation, He ended call someone for help and found it it took another 20 min to give me my room Young man look confused. Had trouble with Ac unit started licking it was midnight so didn’t want to bother to call and waste my time chasing room. The next morning they decided to charge me a second reservation that I made 3 reservations and charged me. The young man in the front desk was still working there in morning lack of employees he looked disoriented poor thing they need to hire more staff.
Response from Gabriela - Reservaciones on 10 Jan 2023
Agradecemos su comentario y calificación. Tomamos su comentario para verificar la situación, por el momento a su nombre solo tenemos registrada una habitación la cual si fue entregada, hemos notificado el reporte de sus otras dos reservaciones que menciona porque no aparecieron en nuestro sistema.

6/10 Okay

Angela

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
There is no restaurant, spa, or beach access as listed in the amenities. Breakfast is offered by the pool but it's an extra charge and you have to buy a paper ticket each morning. The girls that are responsible for providing the ticket seem put out by having to do this for you. The rooms are big and have a small kitchenette which came in handy as this property is a bit far from most restaurants and the more popular downtown beach area. Getting an open air taxi or Uber is not difficult though.
Stayed 7 nights in Aug 2022
Response from Gabriela - Reservaciones on 2 Sept 2022
We appreciate your comment and rating, all your comments will be considered to improve our services to all our guests, we tell you that Hotel Zafiro does not have SPA or restaurant services, that is why all reservations are confirmed as Room Only. We remain at your service for future reservations.

10/10 Excellent

Aracely

Liked: Amenities, property conditions & facilities
Stayed 3 nights in Jun 2022

8/10 Good

Felipe, Saltillo

Stayed 1 night in Jul 2021

10/10 Excellent

Jessica

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The ocean was couple feet away ! Beautiful view , great service, great customer service, condo are amazing
Stayed 4 nights in Feb 2022
Response from Isela Quintero on 1 Mar 2022
Agradecemos su comentario y calificación. Estamos a sus órdenes para futuras estancias.

2/10 Terrible

Holly

Disliked: Room comfort
Stayed 3 nights in Jan 2022
Response from Isela Quintero on 12 Feb 2022
Agradecemos su calificación.

4/10 Poor

DAWN

Disliked: Cleanliness, amenities, property conditions & facilities
Small boutique hotel, 2 very large, LOUD outdoor parties. Couldn't sit on balcony and enjoy the night. Could not completely close sliding doors, wouldn't have made much difference, SO, couldn't even find any peace indoors. Very disappointing experience.
Stayed 1 night in Dec 2021
Response from Isela Quintero on 18 Jan 2022
We apology for the inconveniences.

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness
The people at the property were really very accommodating. It was clean but the linens were old. The property and the entire area is worn from hurricanes then Covid hit and things sat. They are in the process of doing repairs and painting. The beaches north of the marina have eroded and there is little or no accessibility for many of the resorts. But honestly the staff there went out of their way to make our stay pleasant. Great job!
Stayed 1 night in Nov 2021

2/10 Terrible

alondra

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
They didn't have water and they have roaches .I call the office 4 times they couldn't cancel my reservation for me to go to another hotel !!!
Stayed 2 nights in Oct 2021

4/10 Poor

Verified traveller

Travelled with family
Disliked: Amenities, property conditions & facilities
We had two suites….the lights on the bathroom didn’t work, the AC in the leaving room wasn’t working. The second suite the AC in the room wasn’t working properly. The towels were old and had holes in them. I left a tequila bottle in the freezer and called within an hour of checking out to go back and get it, they claimed it wasn’t there. Was very disappointed. Property it self is well located and it’s gorgeous.
Stayed 2 nights in Jul 2021
Response from TORRENZA BOUTIQUE RESORT on 30 Jul 2021
Estimado Huésped, Lamentamos que no disfrutará al máximo de su estadía. Intentaremos resolver el problema señalado. Gracias por notificarnos. Cordialmente, Torrenza Boutique Resort

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I didn’t like the room we have bugs plus the ac wasn’t working when I got there they make me pay more than what I supposed to payed it was a very bad experience I won’t recommend this hotel to anyone
Stayed 5 nights in Jul 2021
Response from TORRENZA BOUTIQUE RESORT on 21 Jul 2021
Dear Guest, Thank you for your kind feedback, we are working to improve on the services you kindly mention to us. We look forward to the opportunity to assist you again on your next visit to Mazatlán.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Pool hours need to be extended couple hours more
Stayed 5 nights in Apr 2021
Response from TORRENZA BOUTIQUE RESORT on 26 May 2021
Estimado huésped. Gracias por compartirnos su experiencia, tomaremos en cuenta sus amables comentarios para mejorar en nuestros servicios. Esperamos nos de la oportunidad de atenderle nuevamente en su próxima visita a Mazatlán. Cordialmente.

8/10 Good

Jose

Liked: Cleanliness, room comfort
The hotel is nice it's right on the beach. The only problem is that it is located too far from the city center and from the area where bars and restaurants are
Stayed 1 night in Apr 2021
Response from Torrenza Boutique Resort on 30 Apr 2021
Dear Guest, Thank you for sharing your experience with us during your last stay at Torrenza Boutique Resort. We are pleased to know that you enjoyed your stay and we appreciate your kindly feedback. Cordially,

8/10 Good

Verified traveller

Stayed 1 night in Apr 2021
Response from TORRENZA BOUTIQUE RESORT on 26 May 2021
Estimado huésped. Gracias por compartirnos su experiencia, tomaremos en cuenta sus amables comentarios para mejorar en nuestros servicios. Esperamos nos de la oportunidad de atenderle nuevamente en su próxima visita a Mazatlán. Cordialmente,

10/10 Excellent

Pedro

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Mar 2021
Response from TORRENZA BOUTIQUE RESORT on 23 Mar 2021
Estimado huésped, Nos complace saber que disfruto su estancia con nosotros, esperamos que nos de la oportunidad de atenderle nuevamente en su próxima visita a Mazatlán. Cordialmente,

10/10 Excellent

James

Travelled with group
Liked: Room comfort
Disliked: Cleanliness
It was good just for the dust in the kitchen
Stayed 1 night in Nov 2020
Response from TORRENZA BOUTIQUE RESORT on 18 Nov 2020
Hola James, We are glad to hear you enjoyed your stay with us! we hope to see you back soon. Warm regards,

2/10 Terrible

Verified traveller

Stayed 11 nights in Oct 2020
Response from Torrenza Boutique Resort on 4 Nov 2020
Estimado huésped, Lamentamos que no haya disfrutado su estancia con nosotros. Trabajaremos en mejorar la calidad de nuestro servicio para continuar ofreciendo estancias memorables a nuestros huéspedes. Esperamos que nos de la oportunidad de atenderle nuevamente en su próxima visita a Mazatlán. Cordialmente,

4/10 Poor

Sergio

Travelled with family
Disliked: Room comfort
Stayed 3 nights in Aug 2020
Response from TORRENZA BOUTIQUE RESORT on 25 Aug 2020
Estimado huésped, Gracias por compartirnos su experiencia durante su última estancia en esta su casa Torrenza Boutique Resort. Tomaremos en cuenta sus comentarios para mejorar en nuestro servicio, esperamos nos de la oportunidad de atenderle nuevamente en su próxima visita a Mazatlán. Cordialmente,

8/10 Good

Gianluca

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2020
Response from TORRENZA BOUTIQUE RESORT on 7 Jul 2020
Estimado Gianluca, Gracias por tomarse el tiempo de compartirnos como fue su experiencia durante su última estancia en Torrenza Boutique Resort. Nos complace saber que cumplimos con sus expectativas y esperamos que nos de la oportunidad de atenderle nuevamente en su próxima visita a Mazatlán. Cordialmente,

6/10 Okay

Debbie

Travelled with family
Liked: Cleanliness
bit disappointed
Room was nice. Kitchen had full amenities but nothing to cook with/in. Very few chairs outside to enjoy ocean and view. Language barrier hard for me. No dinner available. Didn’t find out until after I arrived.
Stayed 4 nights in Mar 2020
Response from TORRENZA BOUTIQUE RESORT on 20 Mar 2020
Dear Debbie, Thank you for taking the time to let us know about your experience at TORRENZA BOUTIQUE RESORT. We will work in the improvement of our services. Best regards,

6/10 Okay

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2020
Response from TORRENZA BOUTIQUE RESORT on 26 Feb 2020
Estimado huésped, Gracias por tomarse el tiempo de hacernos saber su experiencia durante su ultima estancia en Torrenza Boutique Resort. Nos da gusto que haya disfrutado sus vacaciones en nuestras instalaciones y esperamos verle pronto de regreso. Cordialmente,

6/10 Okay

Hipólito, Florida

Disliked: Amenities
I like tue view . I don’t like the property conditions , need more maintenance.
Stayed 3 nights in Feb 2020
Response from Torrenza Boutique Resort on 18 Feb 2020
Hola Hipolito, Thank you for your kind feedback, we will work in the improvement of our property conditions. Looking forward to see you back soon. Cordially,

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 14 nights in Jan 2020
Response from TORRENZA BOUTIQUE RESORT on 30 Jan 2020
Estimado huésped, Lamentamos que su experiencia durante su última estancia en Torrenza Boutique no haya sido satisfactoria, esto nos obliga a continuar esforzándonos para mejorar nuestro servicio y ofrecer experiencias memorables a nuestros huéspedes. Esperamos que nos pueda dar la oportunidad de atenderle nuevamente en su próxima visita a Mazatlán. Saludos cordiales,

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2019
Response from Torrenza Boutique Resort on 30 Nov 2019
Estimado huésped, Nos complace saber que disfruto su estancia con nosotros. La satisfacción de nuestros clientes es lo más importante, esperamos verlo pronto de regreso en esta su casa Torrenza Boutique Resort. Cordialmente,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked that The Pool was next to beach, which was convenient for us. The kids loved it
Stayed 2 nights in Jul 2019
Response from TORRENZA BOUTIQUE RESORT on 10 Jul 2019
Dear guest, Thank you very much for taking your valuable time to review Torrenza Boutique Resort. We are glad to know that we exceed your expectations. Hope to see you back soon. Cordially,

6/10 Okay

maria

Disliked: Cleanliness
Well, my son got injure at the pool, I ask for first aid and they didn't have nothing. Other thing is I ask for more blankets and they said it wasn't available.
Stayed 2 nights in Jun 2019
Response from TORRENZA BOUTIQUE RESORT on 1 Jul 2019
Dear Maria, Thank you very much for taking your valuable time to review Torrenza Boutique Resort. We work hard to ensure the up most level of service and comfort, and I do apologize that we did not exceed your expectations. We sincerely hope you give us another opportunity to provide you with memorable experiences upon which we have built our reputation.

4/10 Poor

Jaime

Disliked: Cleanliness, staff & service
Not so reaort
The check in was not safe.. our room had no safety lock.. when we notified them upon check in they said they would have someone look at it in the am.. this was at 10 pm at night.. mind you that mazatlan Sinaloa is where the cartels had gun fights and murders for the last 5 yrs.. so my family was not secure on their first night..the cleaning staff was at minimum just there.. we found old socks and stuff under bed as well as sheets not being changes out
Stayed 9 nights in May 2019
Response from TORRENZA BOUTIQUE RESORT on 10 Jun 2019
Dear Jaime, Thank you very much for taking your valuable time to review Torrenza Boutique Resort. We work hard to ensure the up most level of service and comfort, and I do apologize that we did not exceed your expectations. We sincerely hope you give us another opportunity to provide you with memorable experiences upon which we have built our reputation.

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2019
Response from TORRENZA BOUTIQUE RESORT on 1 Aug 2019
Estimada Tamara, Gracias por tomarse el tiempo para contestar nuestra encuesta en línea acerca de su estancia en Torrenza Boutique Resort. Estamos muy contentos de que haya disfrutado de su estancia. Los esperamos nuevamente en esta que es su casa en Mazatlan

6/10 Okay

Marina

Liked: Staff & service
Disliked: Cleanliness
Beach front with some dificulties
It has great potential and a beautiful view (some rooms). We stayed in different rooms so I know that some of the rooms are renovated and very clean, the one that I stayed in was dirty when we got there and was not updated. Updated rooms had more comfortable beds. The front office was very nice but we did have to call them a couple of time for the room to be cleaned. They have a very nice pool and a little restaurant that serves from 7-3.
Stayed 1 night in May 2019
Response from TORRENZA BOUTIQUE RESORT on 16 May 2019
Dear Marina,Thank you very much for taking your valuable time to review Torrenza Boutique Resort. We work hard to ensure the up most level of service and comfort, and I do apologize that we did not exceed your expectations. We sincerely hope you give us another opportunity to provide you with memorable experiences upon which we have built our reputation.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel , location, beauty were perfect. Missed English t.v.
Stayed 6 nights in May 2019
Response from TORRENZA BOUTIQUE RESORT on 13 May 2019
Dear Patricia, Thank you very much for taking your valuable time to review Torrenza Boutique Resort. We are glad toknow that you enjoyed your stay with us, hope to see you back soon. Best regards,

2/10 Terrible

Verified traveller

Disliked: Staff & service
Staff Misrepresented themselves, provided false information.
Stayed 3 nights in Mar 2019
Response from TORRENZA BOUTIQUE RESORT on 29 Apr 2019
Dear Guest, Thank you very much for taking your valuable time to review Torrenza Boutique Resort. We work hard to ensure the up most level of service and comfort, and I do apologize that we did not exceed your expectations. We sincerely hope you give us another opportunity to provide you with memorable experiences upon which we have built our reputation. Sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We very much enjoyed the pleasant breakfast area. It was nice to be able to enjoy the ocean view in a quiet very clean open dining area.
Stayed 4 nights in Mar 2019
Response from TORRENZA BOUTIQUE RESORT on 26 Mar 2019
Dear Guest, Thank you for taking your valuable time to review Torrenza Boutique Resort. We work hard to ensure the up most level of service and comfort, and we are glad to know that we meet your expectations. Hope to see you back soon!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The shower water temperature was less than acceptable. Warm at best. The Jacuzzi water temperature was terrible and there did not appear any attempt to correct the problem. It was unusable throughout the whole week I was there. Unacceptable for a resort atmosphere on the beach.
Stayed 6 nights in Feb 2019
Response from TORRENZA BOUTIQUE RESORT on 5 Mar 2019
Dear Guest, Thank you very much for taking your valuable time to review Torrenza Boutique Resort. We work hard to ensure the up most level of service and comfort, and I do apologize that we did not exceed your expectations. We sincerely hope you give us another opportunity to provide you with memorable experiences upon which we have built our reputation.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Two of 3 pools and the hot tub not useable for full 10 day stay. Kitchen very poorly stocked. Not even any glasses, bowls or pots.
Stayed 7 nights in Feb 2019
Response from TORRENZA BOUTIQUE RESORT on 2 Mar 2019
Dear Guest, Thank you very much for taking your valuable time to review Torrenza Boutique Resort. We work hard to ensure the up most level of service and comfort, and I do apologize that we did not exceed your expectations. We sincerely hope you give us another opportunity to provide you with memorable experiences upon which we have built our reputation.