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Reviews of Territory Manor Motel & Caravan Park

2.5 out of 5
Territory Manor Motel & Caravan Park
51 Martins Road, Mataranka, NT

Reviews

8.0

Very good

Rating 10 - Excellent. 107 out of 325 reviews" "
Rating 8 - Good. 141 out of 325 reviews" "
Rating 6 - Okay. 52 out of 325 reviews" "
Rating 4 - Poor. 13 out of 325 reviews" "
Rating 2 - Terrible. 12 out of 325 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Erin

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024
Response from Territory Manor on 22 May 2024
Thank you for taking the time to post a rating. We hope to welcome you back in the future.

2/10 Terrible

Lancer

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Receptionist was the best thing there. The old lady is rude, she shouldn't be working near the till or bar an kitchen. She has no people skills and does not know how to give customer service. Someone should sue for false advertising about professional chefs you have there. Your mash was fake. Your sausages were not cooked threw and peas were drowned. Your cocktails just tasted like the spirit so foul. The best thing that night was the pizza.
Stayed 1 night in May 2024
Response from Territory Manor on 10 May 2024
We are sorry to hear you did not enjoy your meals as others have. We do not have steak on our menu and sorry we were not able to accommodate the request. We wish you all the best for the rest of the trip in the NT.

10/10 Excellent

Shona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious cabin for 1 person. Doesn't look like much from the outside but looks brand new inside & is well equipped.
Stayed 1 night in Jan 2024

8/10 Good

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money accommodation
Stayed 1 night in Jan 2024

8/10 Good

Marilyn

Stayed 1 night in Jan 2024

10/10 Excellent

Luke

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice easy place to stay/ park really near to the beautiful Bitter Springs where you can swim and also close drive to the Rainbow Springs too where most people go. Rooms are really nice and town feels safe and people have a good energy.
Stayed 2 nights in Jan 2024

6/10 Okay

Oi Ling

Travelled with family and small children
Good for short stay
Stayed 1 night in Dec 2023

10/10 Excellent

Lydia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful and nice!

6/10 Okay

Lisa

Disliked: Cleanliness, property conditions & facilities, room comfort
The bed was comfortable. The room was clean but not clean…. There was dust, gecko poo & cobwebs on the floor & ceiling. The smoke alarm kept peeping all night & there was blanket on the bed or even in the room.
Stayed 1 night in Dec 2023

10/10 Excellent

Raphael

Stayed 1 night in Oct 2023

10/10 Excellent

Bronwyn

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The staff were fantastic..
Stayed 1 night in Oct 2023

10/10 Excellent

Mathew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean and cool on arrival and would stay here again
Stayed 1 night in Sep 2023
Response from reception on 13 Sept 2023
Hi Mathew thanks for your review, glad you enjoyed your stay with us.

4/10 Poor

Marissa

Travelled with partner
Disliked: Amenities
Only near to bitter spring area
Stayed 1 night in Sep 2023
Response from reception on 13 Sept 2023
Hi Marissa, we have never advertised that the thermal pools are located at our establishment. They are located 2km from us, which equates to a 2min car ride or a 10min walk.

8/10 Good

Steve

Liked: Cleanliness, staff & service
Staff not helping
Stayed 1 night in Aug 2023

6/10 Okay

Erika

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Check in was easy and pleasant. Restaurant menu had a good range and service was prompt. Food was tasty. We had booked a twin room but ended up in what appeared to be a family room, which had single and double bunk beds. This made the room feel claustrophobic to me. The mattress’s springs dug in and there wasn’t any way to get a good sleep. There was no shower screen or curtain so the water wet the bathroom floor, making it slippery. The stay began well. However, we neither of us got a good night’s sleep.
Stayed 1 night in Aug 2023

8/10 Good

Judianne

Travelled with family
Liked: Cleanliness, staff & service, amenities
A nice tranquil setting, close to bitter Springs, room an bed nice, would of liked a bit better camp kitchen set up would definitely stay again
Stayed 1 night in Aug 2023

6/10 Okay

Glenn

Liked: Staff & service
Disliked: Cleanliness
When locking up to go out I noticed the bottom window ajar. I tried to close but couldn’t so cleaned up window sill inside & around window then went outside to close. Eventually I was able to lock it. The outside should have a brush down regularly. Behind the door had gravel accumulated & the feature ‘v’s in mud brick walls have spider webs here & there. The shower although nice was a pain as everything got wet. & the area next to the toilet had not been cleaned for some time. Cleaners need to move the toilet brush holder & clean it & the floor where located.
Stayed 2 nights in Aug 2023

6/10 Okay

Sharon

Stayed 1 night in Aug 2023

8/10 Good

Howard

Liked: Cleanliness, staff & service
Spacious room. Rooms dont have a chair or table in the room.
Stayed 1 night in Aug 2023

8/10 Good

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

8/10 Good

Theo

Liked: Cleanliness, staff & service
The evening meal and wine were very good. The live entertainment was excellent. The prices for the room and everything else were good value. I think the pool water needs improving as it was cloudy, with leaves floating on the surface. Also, I could not raise the staff for the breakfast.
Stayed 1 night in Jul 2023

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty laid back place
Stayed 2 nights in Jul 2023

8/10 Good

Wally

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Judy

Stayed 2 nights in Jul 2023

8/10 Good

Max

Stayed 1 night in Jul 2023

10/10 Excellent

Ghislaine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to Litchfield Park. Great pool. Excellent restaurant food. Great room and facilities
Stayed 1 night in Jul 2023

8/10 Good

Simon

Travelled with family
Liked: Staff & service
Overall good
Stayed 2 nights in Jul 2023

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable clean room
Stayed 1 night in Jun 2023

10/10 Excellent

Kaye

Stayed 1 night in Jun 2023

10/10 Excellent

Des

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A beautiful property, nice big room, magnificent pool. All clean and tidy
Stayed 1 night in Jun 2023

8/10 Good

Nigel

Stayed 1 night in May 2023

8/10 Good

Tony

Stayed 2 nights in Apr 2023

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Secure parking friendly staff need to be careful not to spill chlorine on pool surrounds bleached my legs and shorts ouch
Stayed 1 night in Apr 2023

8/10 Good

Jennine

Liked: Staff & service
Stayed 1 night in Apr 2023

8/10 Good

Ricki-Lee

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kids loved the area around. Plenty of bed.
Stayed 1 night in Apr 2023
Response from reception on 27 Apr 2023
Hi ricki lee thanks for the great review and about the beds.

8/10 Good

Erika

Stayed 4 nights in Apr 2023

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would have pressure cleaned and swept the outside of our room (porch) otherwise would recommend the property to all loved the live music Fri night
Stayed 1 night in Apr 2023

8/10 Good

William

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet
Stayed 1 night in Mar 2023

4/10 Poor

Jodie

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The air conditioning was leaking on the floor could not make a coffee as the kettle had stuff like egg shell inside it and the food was not nice at all.
Stayed 1 night in Feb 2023
Response from reception on 27 Apr 2023
Hi Jodie, we was not aware your airconditioner was leaking, had this been brought to any of the staffs attention it would have been attended to straight away. The humidity during the Wet season does affect some of the new split systems and we would have been able to do something for you that night. The stuff you see in the kettles is actually calcium, which the same stuff you swim in at the Thermal springs, it is in the mains water that feed the establishment. Again the staff could have provided you with a replacement kettle. In regards to the meal, we are sorry that it was not to your expectations. Of the thousands of meals we do each year, we have very few that dislike their meal, and of those had it been brought to our attention the staff would have been happy to have fixed the situation straight away. Our staff our powerless to help guests if they are unaware that there is something wrong.

2/10 Terrible

Christopher

Travelled with group
Did not check in as office was closed and number supplied no long in use, so we moved on to next town.
Stayed 1 night in Jan 2023
Response from reception on 27 Apr 2023
Hi, we are sorry you were unable to reach someone as reception closes at 5pm, however codes for secure check in are sent to mobile phone numbers on the day for guests that arriving after 5pm, so again sorry you did not receive your code via sms or via the expedia email. Our restaurant staff were on site up until 7:30pm and would have been able to gain you access to the secure lock box had you popped round and seen them on the night. Unless you arrived really late. We do our best to cover all bases for those arriving after hours, given we do not operate a 24hr reception service.

8/10 Good

GINO

Liked: Staff & service, property conditions & facilities

10/10 Excellent

Colin

Liked: Staff & service, amenities, property conditions & facilities
It was an over night stay and it was lovely!

8/10 Good

Won, Wakerley

Travelled with partner
Liked: Cleanliness, staff & service, amenities

8/10 Good

Catherine

Liked: Amenities, property conditions & facilities
A really unique property with wandering peacocks set in lush grounds. The room was nice and comfortable. As advertised on the reception door the property was having issues with staff shortages. This may have been reason for a dirty towel hanging on the back of the bathroom door, a flickering light in the bathroom, and being told to retrieve my key from the key box despite reception being open. I was advised that a code was sent to my mobile, but there is no Vodafone mobile reception in Mataranka so I didn't receive it until after I had checked out. Just lucky reception was actually open.
Stayed 1 night in Oct 2022
Response from reception on 27 Apr 2023
The optus regional box for Mataranka has finally been serviced by optus and guests should be able to receive messages on getting the property, however we do recommend turing off your phone and rebooting so that it will pick up signal quicker.

10/10 Excellent

Loretta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great the staff were great and very friendly loved the outdoor space and the peacocks
Stayed 1 night in Oct 2022

6/10 Okay

Andree

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Wild life
Stayed 1 night in Oct 2022

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Communication with this property was amazing!!
Stayed 1 night in Sep 2022

10/10 Excellent

Aaron

Stayed 1 night in Sep 2022

6/10 Okay

Graham

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2022

8/10 Good

Jillian

Liked: Cleanliness, property conditions & facilities, room comfort
Depressingly dark motel room
Packed earth walls and poor lighting made the room feel depressing. Table and chairs at the front of unit, but strong cigarette smoke smell from neighbouring occupant. No microwave in unit. Only 1 in camp kitchen shared by campers and motel rooms.
Stayed 1 night in Aug 2022