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Reviews of favehotel Langko Mataram - Lombok

3 out of 5
favehotel Langko Mataram - Lombok
Jl. Langko no. 21-23, Mataram, Lombok

Reviews

8.6

Excellent

Rating 10 - Excellent. 25 out of 65 reviews" "
Rating 8 - Good. 34 out of 65 reviews" "
Rating 6 - Okay. 5 out of 65 reviews" "
Rating 4 - Poor. 1 out of 65 reviews" "
Rating 2 - Terrible. 0 out of 65 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

6.8/10

Amenities

8.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Thomas, Calgary

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
As soon as I got to my room I saw that the 3 in 1 soap dispenser was nearly empty, so I requested that they fill it up. They came to the room and told me they filled it, but they actually didn't, and half way through my shower I ran out of soap. The floor had many black hairs on it, and since my hair is not black, it means that the hair was from previous guests or staff, so the room was dirty and unsanitary. The rooms are non-smoking, but in the foyer of each floor they have ashtrays and invite guests to smoke there, which defeats the purpose of having non-smoking rooms since the smoke from the foyer permeates every room on the floor. This was a very bad stay and definitely does not make Aston and the fave hotel brand look good.
Stayed 2 nights in May 2024
Response from Haerul on 8 May 2024
Dear Mr. Thomas, Thank you for taking time for shared your experience. We do really sorry to hear about the issues you've experienced during your stay in the room. Sure, your comment will be shared to all the team as improvement needed. The suggestions and feedback you provide are very useful for us to continue to improve the quality of our services in order to meet all the expectations of our guests. Stay safe and keep healthy for you and your family. We look forward to welcome you back with more memorable experience than previous one.Best Regards,Haerul IzamiFront Office Manager

8/10 Good

Puji, Pahoa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Over all good
Stayed 1 night in May 2024
Response from Haerul on 8 May 2024
Dear Puji,Thank you for your score and review, glad to know you happy with our quality of service and product during stay at favehotel Langko Mataram. Of course that we will continue to improve the quality of our services in order to meet all the expectations of our guests. Stay safe and keep healthy for you and your family Thank you and looking forward to welcoming you back at favehotel Langko Mataram. Best Regards, Haerul Izami ( Mr. ) Front Office Manager

8/10 Good

Wan Abdul Manan

Liked: Cleanliness, staff & service, property conditions & facilities
Location is easy access within Mataram city by taxi or Grab. The table in the room is too small to accomodate a laptop or a few books. Lighting is not bright, difficult to read a book in the room
Stayed 1 night in Feb 2024
Response from Haerul on 2 Mar 2024
Dear Mr. Wan Abdul Manan, Thank you for your score and feedback, glad to know you happy with our quality of service and product during stay at favehotel Langko Mataram. The suggestions and feedback you provide are very useful for us to continue to improve the quality of our services in order to meet all the expectations of our guests. Stay safe and healthy for you and your family Thank you and looking forward to welcoming you back at favehotel Langko Mataram. Best Regards, Haerul Izami ( Mr. ) Front Office Manager

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Indonesian people are peaceful and welcoming community. Felt at home.
Stayed 1 night in Feb 2024
Response from Haerul on 6 Feb 2024
Dear Mr. Luke Ashton, Thank you for your excellent score and review, glad to know you happy with our quality of service and product during stay at favehotel Langko Mataram. The suggestions and feedback you provide are very useful for us to continue to improve the quality of our services in order to meet all the expectations of our guests. Stay safe and healthy for you and your family Thank you and looking forward to welcoming you back at favehotel Langko Mataram. Best Regards, Haerul Izami ( Mr. ) Front Office Manager

10/10 Excellent

Byron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely of of my “Fave”orite Hotel stays
I can’t really adequately stress how great of a deal this hotel is. I initially booked it because of it’s close proximity to the immigration office in Mataram. I had low expectations, as it is described as a “budget hotel”. However, everything from the extremely friendly staff, to the cleanliness of the rooms, the movie channels on the tv, to the food, kept surprising me. I needed copies made for my visa extension paperwork...no problem. Changes to a pizza, (another steal at 58k), delivered to the room...no problem. Need a private car to Kuta, an hour away...no problem, let us call our driver. The breakfast buffet was phenomenal, with an member of the staff running an omelet bar in addition to all of the other food offered (fruits, toast, three kinds of jam, tea, coffee, juices, cereal, soup, traditional Indonesian foods like Nasi Goring, fried rice, spicy chicken, etc). I honestly can’t think of anything the staff or hotel could have done better. This hotel is a gem of a deal for what you get, and when I go back in a few days to get my passport I will stay there again without hesitation.
Stayed 1 night in Mar 2020
Response from Haerul Izami on 24 Mar 2020
Hi Byron, Thank you for your feedback and glad to know you happy while staying with us. Looking to welcome you back at favehotel Langko Mataram on the future. Best Regards Haerul Izami Front Office Manager

8/10 Good

tyler

Liked: Cleanliness, staff & service
Nice hotel but location leaves some to be desired. Good rooms with newer amenities. Has underground secured parking and overall the facility is newer. Area is close to almost nothing. No tourist conveniences at all except for a couple smaller minimarts. Boat transfer information and scoot rental were hard to find and could use some additional work in that category.
Stayed 1 night in Aug 2019
Response from Haerul Izami / Asst. FOM on 8 Sept 2019
Thank you for your feedback and we look forward your next stay at favehotel langko mataram

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
The breakfast was excellent. Location worked great for us.
Stayed 1 night in Aug 2019
Response from Haerul Izami / Asst. FOM on 8 Sept 2019
Thank you and we look forward your next stay at favehotel langko mataram

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are always helpful as usual. We have been coming here for several years as part of charity work and make some strange requests but they always try their best to accommodate.
Stayed 6 nights in Aug 2019
Response from Haerul Izami / Asst. FOM on 8 Sept 2019
Thank you and we look forward your next stay at favehotel langko mataram

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice hotel. Their cafe was good value and food was good with a limited menu. You will be woken by the many mosques around the hotel. The shower floor was slippery.
Stayed 2 nights in Aug 2019
Response from Haerul Izami / Asst. FOM on 8 Sept 2019
Thank you and we look forward your next stay at favehotel langko mataram

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from Sulis on 17 Jun 2019
Thank for your feedback and we are looking forward to waiting your next visit

10/10 Excellent

Verified traveller

Stayed 2 nights in Mar 2019
Response from Sulis on 17 Jun 2019
Thank for your feedback and we are looking forward to waiting your next visit

10/10 Excellent

LINA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stylish comfy hotel in Mataram.
Very nice hotel in Mataram, with good facilities and super comfy room! Food at the restaurant was also very good. Not much to do around the local area - this is more of a one night stop kind of place, as well as loads of business types there too.
Stayed 1 night in Jul 2018

8/10 Good

Suhail

Liked: Cleanliness, staff & service, property conditions & facilities
Would Come Back Again
The service was friendly and prompt. We had a problem with one of the rooms I had booked but it was resolved the same day. Everything was working properly in our room and the facilities seem to be well maintained. Areas for improvement: Check in could have been faster; There can be more variety day to day for breakfast; Any chicken I had (either cooked as a separate dish or included in a porridge) was tough and stringy. It appeared the chicken they serve is either bad quality or not cooked properly; The liquid soap in the shower ran out completely so it appears they don't check it daily during housekeeping; They only provided 2 towels daily even though we were 2 adults and a child and the towels were also rough; The middle legs in my bed were missing so I did not get good back support when I slept. Despite the above, I was overall happy with my stay. This was due to the outstanding service from all the hotel staff. I would definitely recommend this hotel.
Stayed 6 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 3 nights in May 2018

8/10 Good

Lynne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2018
Response from yono on 6 Mar 2018
Thanks for staying with favehotel langko mataram and most welcome you on the next visit.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location grab a cheap bluebird or Uber to the epic centrum mall for 17k, great breakfast, great TV, great bed and room. Amazing value for money.
Stayed 2 nights in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth
Overall good , I m happy to stay there . Very helpful staff , neat and clean , , delicious breakfast ......
Stayed 2 nights in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017

10/10 Excellent

Bruno, Paris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice budget hotel
The staff is super friendly and the hotel is overall clean and nice. The only thing is that there is not so much to do in Mataram itself and if you ask them for a driver be ready to bargain because he will ask way too much.

8/10 Good

Katarina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money
Staff was very friendly and helpful

6/10 Okay

Robert

Liked: Cleanliness, property conditions & facilities, room comfort
Booked a double but only had twin rooms. Seems to be the trend in lombok with all hotels

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fave hotel - always reliable
We checked in here for one night before heading off to Komodo - however I picked up a bug of some kind so we had to extend. The staff were amazing, they drove me to a medical centre to get checked out and helped us keep the same room after we had extended through hotels.com. The hotel is very clean, breakfast is great and the rooms are very comfortable - I couldn't reccomend it more!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What we were looking for
Just a one night stop, but decent breakfast, comfortable and clean room and very friendly staff. Recommended.

8/10 Good

Alastair, Inverness

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean modern friendly stopover hotel.
Stopover before heading to Gili. Good modern clean friendly hotel. Not much in the area the biggest Mall in Lombok is opposite. But not inviting! Convenience store opposite and food in dining room good. Hotel does not serve alcohol.Bus from airport to bus station then short taxi.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
its a clean hotel but wifi not reaching room

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Nice hotel, helpfull staff

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
there's a convenient shop opposite of the hotel.
The hotel is nice & trendy. But it's a bit out from the city.

8/10 Good

Shirley, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities
Strategic Location with good value for money
Only stayed for 1 night but overall like the place. Good location, strong wifi in room, breakfast was OK, not fantastic as with most FaveHotel. The hotel is still in good condition but furniture in room are beginning to show signs of wear & tear. Bed was hard for western standard and pillows too thin for my liking.

10/10 Excellent

Aloysius, Bandung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very satisfied, might choose same hotel later.
We took a program including breakfast. The breakfast was good, quite many choices of food. The hotel offered airport transport for 200 kRp; we discovered taking directly a bluebird taxi was cheaper, being around 140 kRp. We tried another brand of taxi, but when we paid the fare, we were asked by the taxi driver to add 5 kRp because he had to pay for a "contract" with Favehotel, to get passenggers, probably. We will choose the bluebird taxi in the future.

10/10 Excellent

Carlos, Carlos Reyes - California USA - ARTFX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel and Restaurant & Service
Amazing Staff - Great Service all around! Very nice place to stay in Mataram.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Nadiya, Italy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best new
I chose this hotel because their location pretty strategic and only about 10 minutes to the beach. The hotel it self pretty clean and neat. Their room really clean including the sheets and bathroom. It was a great stay.
Response from yono on 13 Jul 2015
thanks for choosing us as the 2nd home while do traveling at lombok. your comment makes us very happy and i will ensure to maintain and do some improvement for getting more quality service and facilities. look forward to welcome you in the next season.

10/10 Excellent

YUMI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Haerul on 19 Feb 2024
Dear Yumi, Thank you for your score and review, glad to know you happy with our quality of service and product during stay at favehotel Langko Mataram. Stay safe and healthy for you and your family.Thank you and looking forward to welcoming you back at favehotel Langko Mataram. Best Regards, Haerul Izami ( Mr. ) Front Office Manager

8/10 Good

Jan

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2023
Response from Haerul on 28 Mar 2023
Thank you for your score and review, glad to know you happy with our quality of service during stay at favehotel Langko Mataram. The suggestions and feedback you provide are very useful for us to continue to improve the quality of our services in order to meet all the expectations of our guests. Stay safe and healthy for you and your family Thank you and looking forward to welcoming you back at favehotel Langko Mataram. Best Regards, Haerul Izami ( Mr. ) Front Office Manager

10/10 Excellent

Gentha

Stayed 4 nights in Nov 2019
Response from Haerul Izami on 6 Dec 2019
Thank you for your feedback and we look forward to welcome you on the future

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon hôtel et bien placé
Stayed 1 night in Sep 2019
Response from Haerul Izami / Asst. FOM on 9 Sept 2019
Hi Eric.. Thank you for your feedback and we look forward your next stay at favehotel Langko Mataram

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Gutes, durchschnittliches Businesshotel in zentraler Lage. Leider ist alles bereits sehr abgewohnt und die Matratzen gehören dringend ausgetauscht.
Stayed 1 night in Aug 2019
Response from Haerul on 6 Feb 2024
Dear Sir & Madam, Thank you for your good score and review, glad to know you happy with our quality of service and product during stay at favehotel Langko Mataram. The suggestions and feedback you provide are very useful for us to continue to improve the quality of our services in order to meet all the expectations of our guests. Stay safe and healthy for you and your family Thank you and looking forward to welcoming you back at favehotel Langko Mataram. Best Regards, Haerul Izami ( Mr. ) Front Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Feb 2019

8/10 Good

Uwe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

6/10 Okay

Verified traveller

Disliked: Room comfort
Stayed 4 nights in Dec 2018

8/10 Good

DESY ARTISTA

Liked: Staff & service, property conditions & facilities
puas hanya tdk da fasilitas minibar dan tdk da lemari sanitary bag
Stayed 2 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasent. There’s a Mosque near by. So those with light sleep might get woken up by the call for prayers.
Stayed 1 night in May 2018

10/10 Excellent

jack, jk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fave 마타람
호텔은 큰 길 주변이라 찾기 힘들지 않고, 새로지은 호텔이라서 깨끗해요. 조식도 깔끔하게 나오며 직원도 친절합니다. 객실도 깨끗한 편이지만 조금 좁은 느낌요. 비지니스 호텔로는 나쁘지 않아요
Stayed 3 nights in Jan 2018

8/10 Good

jakie, jk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
괜찮아요
가격대비 괜찮아요 깨끗하고 잠만 자기에 불편함 없어요 다음에 또 이용할께요 마타람 시내에서 가까와요 택시 타기도 쉬워요
Stayed 1 night in Aug 2017

10/10 Excellent

Toshinori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
best　hotel
最高のホテルです。 圧倒的に清潔、立地問題なし、朝食種類豊富で客室が静か。 ロンボクで３つホテルを変えましたが最終的にここに戻ってきました。 プールとかの設備はありませんが、いらない方にはおすすめです。
Stayed 2 nights in Jul 2017

8/10 Good

asi, jk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
깨끗한 호텔
지은지 얼마 안된 호텔로 깔끔하고 현대적인 시설. 객실도 깨끗한 비지니스 호텔로 괜찮아요. 아스톤 호텔 계열의 저가형 호텔입니다. 조식도 가격대비 괜찮아요

8/10 Good

Arjen van Driel, de

Liked: Staff & service
Leuk hotel voor kort verblijf
Redelijk hotel voor max 2 nachten, goeie prijs. Geen jam of hagelslag als ontbijt. Wel heerlijke wafels. Bedden goed, douche was lekker. Airco slecht waardoor het erg warm was. Wifi goed.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort