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Dear Ramohudi,Thank you for taking time to rate our services. We are delighted that you enjoyed your stay. Our everyday pride is ensuring that we create memorable experiences and exceed guests expectations by providing outstanding service, comfortable sleep and good food. Hope to see you again in the near future.Front Office Manager
10/10 Excellent
Patrick
30 Oct 2023
Liked: Cleanliness, staff & service
Patrick
Stayed 1 night in Oct 2023
Response from Emma on 24 Nov 2023
Dear Patrick,Thank you for taking time to review our services and we are glad that you enjoyed your stay with us. Your feedback has been shared with the team as a motivation to keep serving our guests courtesy and helping them create memorable experiences.Front Office Manager
10/10 Excellent
TT
2 Oct 2023
TT
Stayed 1 night in Sep 2023
Response from Emma on 5 Oct 2023
Dear TT,Thank you for taking time to review us.It is our pleasure to have hosted you and to hear that you enjoyed your stay with us; our everyday aim is to provide the best hospitality service through comfortable sleep and conducive space for our guests and we are glad we met your expectations. We hope to see you in the near future. Regards- Front Office Manager
Dear Leon, Thank you for taking your time to review us. It is our pleasure to know that you had a great time and we met your expectations. It is our everyday aim to ensure that we provide the best hospitality service and comfort of both space and sleep. We look forward to having you back in the near future. Front Office Manager
10/10 Excellent
KWENG TEAN
16 Sept 2023
KWENG TEAN
Stayed 5 nights in Sep 2023
Response from Emma on 3 Oct 2023
Dear Kweng Tean, Thank you for taking your time to rate us. It is our pleasure to have had you visit our property and to hear that you liked our hotel location and our team. It is our everyday aim to ensure that we provide the best hospitality service and the comfort of both space and sleep. Looking forward to having you back in the near future.Regards- Front Office Manager
Stayed 10 nights for business. World class 5 star hotel!
PABLO
Stayed 9 nights in Sep 2023
Response from Emma on 3 Oct 2023
Dear Pablo, Thank you for taking your time to review us. It is our pleasure to hear that you enjoyed your ten days stay with us. It is our everyday aim to ensure that we provide the best hospitality service and the comfort of both space and sleep. We look forward to having you back in the near future. Regards- Front Office Manager
Dear Rajeev, Thank you for taking your time to rate our services. It is our pleasure to hear that you liked enjoyed your stay with us. It is our everyday aim to ensure that we provide the best hospitality service and the comfort of both space and sleep. Looking forward to having you back in the near future. Regards- Front Office Manager
8/10 Good
Takumo
25 May 2023
Takumo
Stayed 1 night in May 2023
Response from Emma on 5 Oct 2023
Dear Takumo,Thank you for taking time to review us, its our pleasure to have had an opportunity to host you in our hotel. Our every day aim is to exceed guests' expectations through service, space and sleep. We are glad that you enjoyed your stay, hope to see you in the near future.Regards- Front Office Manager
10/10 Excellent
John
27 Apr 2023
John
Stayed 7 nights in Apr 2023
Response from Emma on 5 Oct 2023
Dear John,Thank you for taking time to review us. It is our pleasure to hear that you enjoyed your stay with us. Our everyday aim is to provide our guests with the best hospitality service and we are happy we met your expectations. Looking forward to having you again in the near future.Regards-Front Office Manager
We had a great time here. Really close to everything while being tucked away on the hillside made for great views and quiet nights. Staff are friendly and very helpful!
Ian
Stayed 1 night in Jan 2023
Response from General Manager on 30 Jan 2023
Dear Ian, Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us. We are glad you had a great experience and thank you for your constructive feedback. We look forward to welcoming you back again in the near future. Regards General Manager
8/10 Good
Mike
Business traveller
21 Sept 2022
Liked: Amenities
Disliked: Cleanliness, staff & service
Slow service, allot of food on menu sold out. Totally overpriced
Mike
Stayed 2 nights in Sep 2022
Response from General Manager on 21 Sept 2022
Dear Mike,Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us. Our guest’s satisfaction and safety is our top priority at all times and we are grateful for all feedback. We share all our guest reviews with our team members who are motivated by the feedback from our guests. We sincerely apologise for the service standards you experienced t the hotel which we will address with the team and take the appropriatte action to remedy the situation. We hope that you stay safe and healthy during this time period and look forward to welcoming you back again in the near future to an improved experience.Regards General Manager
I enjoyed the heating in the room and how cosy it was despite the cold. The services and the food was top notch.
Sampson
Stayed 3 nights in May 2022
Response from General Manager on 12 May 2022
Dear Sampson,
Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us. Our guest’s satisfaction and safety is our top priority at all times and we are grateful for all feedback. We share all our guest reviews with our team members who are motivated by the feedback from our guests.
We hope that you stay safe and healthy during this time period and look forward to welcoming you back again in the near future.
Regards
General Manager
Dear Puleng,
Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us. At Avani Lesotho, our guest’s satisfaction is our top priority at all times and we are grateful for all feedback. We share all our guest reviews with our team members who are motivated by feedback from our guests.
We look forward to welcoming you back again in the near future to another great stay. Regards General Manager
Dear Anonymous,
Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us. Our guest’s satisfaction and safety is our top priority at all times and we are grateful for all feedback. We share all our guest reviews with our team members who are motivated by feedback from our guests. We hope that you stay safe and healthy during this time period and look forward to welcoming you back again in the near future.
Regards
General Manager
10/10 Excellent
Verified traveller
17 Mar 2020
Verified traveller
Stayed 1 night in Mar 2020
Response from General Manager on 18 Mar 2020
Dear Anonymous, Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us. Our guest’s satisfaction is our top priority at all times and we are grateful for all feedback. We share all our guest reviews with our team members who are motivated by feedback from our guests. We look forward to welcoming you back again in the near future. Regards General Manager
6/10 Okay
Verified traveller
4 Feb 2020
Verified traveller
Stayed 1 night in Feb 2020
Response from General Manager on 5 Feb 2020
Dear Anonymous, Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us. Our guest’s satisfaction is our top priority at all times and we are grateful for all feedback. We share all our guest reviews with our team members who are motivated by feedback from our guests. We look forward to welcoming you back again in the near future. Regards General Manager
Dear Andiswa, Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us. At Avani Lesotho, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback. We share all our guest reviews with our team members who are motivated by feedback from our guests. We look forward to welcoming you back again in the near future. Regards General Manager
8/10 Good
Richard
17 Dec 2019
Richard
Stayed 1 night in Dec 2019
Response from Emma on 5 Oct 2023
Dear Richard,Thank you for taking time to rate our services. We are delighted to have had a chance to host you and to hear that you enjoyed your stay with us. The team is looking forward to having you back again in the near future.Regards- Front Office Manager
8/10 Good
Roché
Travelled with group
9 Dec 2019
Liked: Cleanliness, staff & service, room comfort
Roché
Stayed 3 nights in Dec 2019
Response from General Manager on 9 Dec 2019
Dear Roche,
Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us.
Our guest’s satisfaction is our top priority at all times and we are grateful for all feedback. We share all our guest reviews with our team members who are motivated by feedback from our guests.
We look forward to welcoming you back in the near future.
Regards
General Manager
The property was very nice but they need to significantly work on their customer service. There were many little things that occurred which lead to a less than satisfactory experience. At one point, our server in the restaurant asked us for money so she could buy a banana. Very awkward.
Verified traveller
Stayed 3 nights in Nov 2019
Response from General Manager on 11 Nov 2019
Dear Anonymous,
Thank you for visiting our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us.
Our guest’s satisfaction is our top priority at all times and we are grateful for all feedback. We share all our guest reviews with our team members who are motivated by feedback from our guests. We sincerely apologise for the manner in which the team member solicited money from you. We will most certainly investigate and take the appropriate action.
We look forward to welcoming you back again in the near future.
Regards
General Manager
Pleasing all around. Very good terrain for my fitness walks and run
Verified traveller
Stayed 3 nights in Oct 2019
Response from General Manager on 21 Oct 2019
Dear Anonymous,
Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us.
Our guest’s satisfaction is our top priority at all times and we are grateful for all feedback which we share with our team members who are motivated by such feedback from our guests. We are pleased you could exercise during your stay and hope you tried out our gym on the lower floor.
We look forward to welcoming you back again in the near future.
Regards
General Manager
6/10 Okay
Craig
20 Oct 2019
Liked: Cleanliness, staff & service, room comfort
Dated but clean. Very nice range of food.
A dated hotel but clean. Air-conditioning didn't work very well and if you open the balcony door to try cool the room it is ridiculously noisy from all the Aircon's and machinery located outside on the roof below.
Craig
Stayed 4 nights in Oct 2019
Response from General Manager on 20 Oct 2019
Dear Craig,
Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us.
Our guest’s satisfaction is our top priority at all times and we are grateful for all feedback which we share with our team members who are motivated by such feedback from our guests. We apologise for the inconvenience you experienced and thank you for the comments regarding the air conditioning which we are in the final quotation [phase to replace.
We look forward to welcoming you back again in the near future.
Regards
General Manager
Dear Anonymous,
Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us.
At Avani Lesotho, our guest’s satisfaction is our top priority at all times and we are grateful for all feedback. We share all our guest reviews with our team members who are motivated by feedback from our guests. We look forward to welcoming you back again in the near future.
Regards
Dear Heiny,
Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us.
At Avani Lesotho, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback. We share all our guest reviews with our team members who are motivated by feedback from our guests.
We look forward to welcoming you back again in the near future to another great experience.
Regards
General Manager
I loved the spacious room, working area the big bath tub, the lotions and soaps and the gym. Very good breakfast. Unfortunately the time I was there they ran out of my favouriote drink Heinekken and could notyunderstand why this was so for a full three days.
Verified traveller
Stayed 6 nights in Jun 2019
Response from General Manager on 25 Jul 2019
Dear Anonymous,
Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us.
At Avani Lesotho, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback. We share all our guest reviews with our team members who are motivated by feedback from our guests. We apologise for the inconvenience of not have adequate stock of your favourite beer. The local distributor has been experience stock shortages which unfortunately impacts our stock levels directly.
We look forward to welcoming you back again in the near future to an improved experience.
Regards
General Manager
Dear Leon, Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us. At Avani Lesotho, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback. We share all our guest reviews with our team members who are motivated by feedback from our guests. We look forward to welcoming you back again in the near future.
Regards
Dear Joleen,
Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us. At AVANI Lesotho, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback. We share all our guest reviews with our team members who are motivated by feedback from our guests.
We look forward to welcoming you back again in the near future.
Regards
2/10 Terrible
Verified traveller
29 Mar 2019
Verified traveller
Stayed 1 night in Mar 2019
Response from General Manager on 30 Mar 2019
Dear Anonymous,
Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us.
At AVANI Lesotho, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback. We share all our guest reviews with our team members who are motivated by the feedback from our guests.
We look forward to welcoming you back again in the near future and provide us with more feedback.
Regards
General Manager
Overall a very nice experience. The staff is Professional and the hotel is one of the best in town. I will certainly come back. Thank you Avani
Alexandre
Stayed 2 nights in Dec 2018
Response from General Manager on 22 Dec 2018
Dear Alexandre,
Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us.
At Avani Lesotho, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback. We share all reviews with our team members who are motivated to continuously deliver great service to our guests. .
We look forward to welcoming you back again in the near future.
Regards
General Manager
8/10 Good
Verified traveller
Travelled with partner
20 Dec 2018
Liked: Cleanliness
The hotel wasn’t particularly impressive for the price. I was expecting a little more “awe.” But, it was comfortable.
Verified traveller
Stayed 1 night in Dec 2018
Response from General Manager on 20 Dec 2018
Dear Anonymous,
Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us. At Avani Lesotho, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback. We share all reviews with our team members who are motivated to continuously deliver great service to our guests.
We look forward to welcoming you back again in the near future and create a better experience for you.
Dear Justin,
Thank you for choosing our hotel for your accommodation needs as well as for taking of your time to complete the rating and for sharing your experience with us.
At AVANI Lesotho, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback. We share all our guest reviews with our team members who are motivated by feedback from our guests.
We look forward to welcoming you back again in the near future.
Regards
General Manager
Very good luxury stay in Maseru, probably the nicest property in the city. The property had a great view from the balcony as well. I thought the bed was very comfortable, there was luckily heat and A/C, and the bathroom was spacious. Would recommend anyone looking for a nice place to stay!
Henry
Stayed 1 night in Aug 2018
Response from General Manager on 20 Aug 2018
Dear Henry,
Thank you for choosing our hotel for your accommodation needs as well as for taking of your time to complete the rating and for sharing your experience with us.
At AVANI Lesotho, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback. We share all our guest reviews with our team members who are motivated by feedback from our guests.
We look forward to welcoming you back again in the near future.
Regards
General Manager
Dear Jurjen,
Thank you for taking of your time to complete the survey and for sharing your experience with us.
At AVANI Lesotho, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback regarding your experience during your stay with us. We are glad you enjoyed the breakfast and our property.
We look forward to welcoming you back again in the near future.
Regards
General Manager
First visit to Lesotho and our 2 night stay at Avani Lesotho made it memorable. Our room had a beautiful view of the sparkling pool. Choice of 3 restaurants at the hotel and for entertainment there was the casino. Spotlessly clean , luxurious and modern. Definitely recommended. Use of the gym and sauna was complementary. There is also a spa on site. Friendly staff from security,reception,cleaning etc. Wifi is available right throughout the hotel.
Essen
Response from Willem van Heerden on 8 May 2018
Dear Essen,
Thank you for taking of your time to complete the survey and for sharing your experience with us.
At AVANI Lesotho, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback regarding your experience during your stay with us. Thank you for commending our team members who are always grateful for recognition of their service.
We look forward to welcoming you back again in the near future.
Regards
General Manager
I wonder who designed the layout of sinks in the basin and bath tub in the bathroom. Very difficult to wash hands and face.
Experienced problems when checking wth amount to pay. Hotel could not get through to the 24 hours number and this was frustrating.
This is not the first time I experienced this issue using hotels.com
Hassan
Response from General Manager on 13 Apr 2018
Dear Mr Docrat,
Thank you for taking of your time to complete the rating and for sharing your experience with us.
At AVANI Lesotho, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback regarding your experience during your stay with us. We apologise that the hotel did not meet your requirements and for the inconvenience you experienced. I have brought the matters raised in the review to the attention of the Front Office Manager to address as a matter of urgency.
We look forward to welcoming you back again in the near future.
Regards
General Manager
Dear Daniel, Thank you for taking of your time to complete the rating as well as the review and for sharing your experience with us. At AVANI Lesotho, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback regarding your experience during your stay with us. We look forward to welcoming you back again in the near future. Regards General Manager
Dear Sudesh,
Thank you for taking of your time to complete the rating and for sharing your experience with us.
At AVANI Lesotho, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback regarding your experience during your stay with us.
We look forward to welcoming you back again in the near future.
Regards
General Manager
A good place to stay overnight. Nice and central. Excellent service
Kubandran
Stayed 1 night in Mar 2018
Response from General Manager on 19 Mar 2018
Dear Kubandran,
Thank you for taking of your time to complete the review and for sharing your experience with us. At AVANI Lesotho, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback regarding your experience during your stay with us.
We hope to welcome back in the near future.
Regards
General Manager
For the money, this hotel is pretty disappointing. They allow smoking in the casino so it smells like an ashtray. But the pool is nice and the staff is incredibly nice - they made up for any misgivings. But if you really can’t stand the smell of last night’s party, probably best to avoid. That said, it’s likely the only place in Maseru to stay if you’re used to creature comforts.
Verified traveller
Stayed 2 nights in Mar 2018
Response from General Manager on 3 Apr 2018
Dear Anonymous,
Thank you for taking of your time to complete the survey and for sharing your experience with us.
At AVANI Lesotho, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback regarding your experience during your stay with us. An area within the casino is a designated smoking area and smoking is not permitted elsewhere. We apologise that the smoking area had a negative impact on your stay at the hotel.
We look forward to welcoming you back again in the near future.
Regards
General Manager
8/10 Good
Verified traveller
18 Feb 2018
Liked: Cleanliness, room comfort
Clean and nice patio bar with a view
On the third room (one too noisy ventilation another not being able to close the balcony door) all went well.
Clean, good bed and nice breakfast.
Slow service and stingy approach on amenities and towels in the bathroom.
There are no healthy alternatives on the menus (the salads served in the lobby bar Leifo are a joke and hardly qualify as starters) However do you like chips this is your place.
Good Chinese restaurant on lower level.
Basic gym with lots of locals and loud music.
Verified traveller
Stayed 3 nights in Feb 2018
Response from General Manager on 21 Feb 2018
Dear Anonymous,
Thank you for taking of your time to complete the rating and for sharing your experience with us. At AVANI Lesotho, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback regarding your experience during your stay with us. We apologise that the hotel did not meet your requirements and for any inconvenience you may have experienced. I have brought the matters raised in the review to the attention of the Chef and the Engineer to address as a matter of urgency.
We look forward to welcoming you back again in the near future.
Regards
General Manager
a bit too expensive but overall good experience.
Definitely one of the best places to stay in Maseru.
The gym is great and the rooms are very clean
Verified traveller
Stayed 4 nights in Nov 2017
Response from Willem on 14 Nov 2017
Dear Anonymous,
Thank you for taking of your time to complete the survey and for sharing your experience with us.
At AVANI Lesotho, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback regarding your experience during your stay with us. .
We look forward to welcoming you back again in the near future.
Regards
General Manager
Excellent service, comfortable and spacious, good breakfast and buffet, but a rather basic menu and a barely above average Chinese restaurant, and though a bit removed from everything they do organise transport.
Anna
Stayed 2 nights in Oct 2017
Dear Anna,
Thank you for taking of your time to complete the survey and for sharing your experience with us.
At AVANI Lesotho, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback regarding your experience during your stay with us.
We look forward to welcoming you back again in the near future.
Regards
General Manager
Dear Rowena,
Thank you for taking of your time to complete the survey and for sharing your experience with us.
At AVANI Lesotho, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback regarding your experience during your stay with us.
We look forward to welcoming you back in the near future.
Regards
General Manager
Well appointed hotel lobby with very clean and comfortable rooms. The bar was a nice place to relax and there is also a casino, dinner and breakfast were also enjoyed.
David
Stayed 1 night in Jun 2017
Response from Willem on 26 Jun 2017
Dear David,
Thank you for taking of your time to complete the survey and for sharing your experience with us.
At AVANI Lesotho, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback regarding your experience during your stay with us.
We look forward to welcoming you back in the near future.
Regards
General Manager
6/10 Okay
Verified traveller
6 Jun 2017
Disliked: Cleanliness, room comfort
Verified traveller
Stayed 1 night in Jun 2017
Thank you for taking of your time to complete the survey and for sharing your experience with us.
At AVANI Lesotho, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback regarding your experience during your stay with us.
We look forward to welcoming you back in the near future.
Regards
General Manager
The staff including the security personnel were very friendly and helpful too.
Ndivhudzannyi Isaac
Thank you for taking of your time to complete the survey and for sharing your experience with us. At AVANI Lesotho, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback regarding your experience during your stay with us. We look forward to welcoming you back in the near future. Regards General ManagerWrite your comment.
When my client arrived on this reservation number he was told there was no booking even though it had been fully prepaid. Prof Peter Thuynsma was made to pay again at the hotel. During his stay when he returned to his room on 01 Nov someone else was trying to check into his room!
overall very poor service and very disappointing