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Reviews of Royal Mirage Deluxe Marrakech

4.5 out of 5
Royal Mirage Deluxe Marrakech
Rue Paris, Quartier Hivernage, Marrakech

Reviews

6.4
Rating 10 - Excellent. 23 out of 490 reviews" "
Rating 8 - Good. 219 out of 490 reviews" "
Rating 6 - Okay. 127 out of 490 reviews" "
Rating 4 - Poor. 75 out of 490 reviews" "
Rating 2 - Terrible. 46 out of 490 reviews" "

7.2/10

Cleanliness

6.6/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Robert

Stayed 1 night in Nov 2023

4/10 Poor

Emma, Irvine

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 3 nights in Aug 2023

6/10 Okay

Paul G

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Some broken door security items in room, not very safe.
Stayed 1 night in Feb 2023

2/10 Terrible

Abdulaziz

Disliked: Staff & service, amenities, property conditions & facilities
They are remodeling some floors, so it was super noisy. The hotel is 2 to 3 stars at best. Doors are squeeky with a very load noise.
Stayed 3 nights in Dec 2022

8/10 Good

Naser

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2021

10/10 Excellent

Imane

Stayed 2 nights in Aug 2021

2/10 Terrible

Shazib

Disliked: Staff & service, property conditions & facilities, room comfort
Wifi didnt work.bath tub kept blocking
Stayed 3 nights in Jul 2021

4/10 Poor

Jessica

Travelled with family
Liked: Staff & service
The staff was nice. Housekeeping would come in and clean the room and once they had left the floor with really greasy and it made it dirty to get into bed. Had to continue washing feet. I got abouts 8 bug bites sleeping in my room. I'm not sure if it was from a mosquito or bed bugs. Overall it is a nice hotel but it is not worth the price you pay.
Stayed 5 nights in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2020
Response from guest relation on 4 Feb 2020
Dear guest, Thank you very much for your feedback. We sincerely appreciate your comments regarding our staff, restauration and our location. We look forward to welcoming you for the next stay Best Regards

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Run Down
This is a very run down hotel, but the hotel was clean, service was okay - except for the lady in reception who claims to be the manager was not polite at all
Stayed 4 nights in Sep 2019
Response from guest relation on 6 Dec 2019
Dear Guest, Thank you for taking time to let us know about your experience at the Royal Mirag Deluxe. We are sorry that your experience did not meet your expectations ; please allow us to express our sincerest apologies. At the Royal Mirage, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please be assured that we are taking the appropriate measures to adress the problem and prevent future occurrence. We appreciate for sharing your concerns, and we hope you will give us the opportunity to better serve you in the near future. Sincerely

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Would not class it as a 4*. look tired in need of a clean up and paint. Breakfast needs improving, Very little veg, vegan option, Need fresh milk. need to change breakfast around. Same thing every day!!
Stayed 4 nights in Jun 2019
Response from guest relations on 26 Jun 2019
Dear Guest, Thank you for taking time to let us know about your experience at the Royal Mirag Deluxe. We are sorry that your experience did not meet your expectations ; please allow us to express our sincerest apologies. At the Royal Mirage, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please be assured that we are taking the appropriate measures to adress the problem and prevent future occurrence. We appreciate for sharing your concerns, and we hope you will give us the opportunity to better serve you in the near future. Sincerely

2/10 Terrible

Verified traveller

Stayed 2 nights in Jun 2019

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
The property is tired and in need of renovation. When we got thee we got maintenance in 11 separate items. Even then, some items were not reported. The staff seemed indifferent and appeared not to care apart from the reception staff, who were attentive. The breakfasts were appalling- the cooked food was dried out, fresh food tasteless. Not a good advert for Marrakesh. We tried another hotel in a similar price range - a very different experience,
Stayed 14 nights in Mar 2019
Response from royal mirage deluxe on 17 Apr 2019
Firstly, thank you for taking the time to write your review after staying at the Royal Mirage Deluxe. We consider each critic and carefully analyze how we can improve our services. It is a pleasure to read that you enjoyed some points of our property, however; we sincerely regret that your stay with us has not fully met your expectations and would like to apologize for any inconvenience you may have experienced. In the other hand, we thank you for your understanding and i hope to have the pleasure to welcome you again at the. Best regards.

2/10 Terrible

Verified traveller

Disliked: Staff & service, room comfort
Room was next to room with inside door .You could hear all their talk late night and early morning
Stayed 1 night in Nov 2018
Response from khaoula on 12 Nov 2018
Dear Mr…., Thank you for choosing the Royal Mirage Deluxe following your recent stay. We are deeply sorry to read you did not appreciate the room Your comment have been share with our team, we thank you very much for bringing your valuable feedback. We hope to have the pleasure of welcoming you again the near future. Sincerely

4/10 Poor

hichamsabir, washington dc united state of america

have come from usa to marakech with my wife to spend our hollymoon something stranger happend to us while iwas at the front disk and my wife went up to the room ad the security stop her not to go up he thought she was sneaking up steers he considring her she was ahoor icome ad iwas very mad iwent immediatly to the front disk to make accomplying and the lady said to me she iwill pass this message to the manager you should fire that guy he should learn how to treat costumer service
Stayed 1 night in Jan 2018
Response from khaoula on 10 Nov 2018
Dear Guest, Thank you for taking time to let us know about your experience at the Royal Mirag Deluxe. We are sorry that your experience did not meet your expectations ; please allow us to express our sincerest apologies. At the Royal Mirage, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please be assured that we are taking the appropriate measures to adress the problem and prevent future occurrence. We appreciate for sharing your concerns, and we hope you will give us the opportunity to better serve you in the near future. Sincerely

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
the hotel is old on not well maintained. so it look a bit dirty
Stayed 1 night in Mar 2018

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
A 4 star hotel with beautiful decoration. Room sizes are bigger than other hotels
Stayed 2 nights in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel has big touch of local culture, unfortunately feels rather old and things are broken, sink in the room etc. Also no visits possible in the hotel pool or for ridiculous 40 eur a hour. They are trying the best though by delivering during the night, taking care of you everywhere.
Stayed 1 night in Nov 2017

6/10 Okay

mohamed, usa

Liked: Cleanliness, property conditions & facilities, room comfort
Close to all attractions
Not good when I arrived couldn't find my reservation,I was over charged 1000 dh,orbitz was partially responsible for not confirming my booking.
Stayed 2 nights in Oct 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2017

8/10 Good

Carolyne, Northampton, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for a short break!
I made a late booking and chose this hotel as close to the Medina & tourist sites. Despite other negative reviews, I found the staff at the hotel friendly and helpful. I booked a Junior Suite room which was HUGE! More than enough room for 1 person that's for sure. The food in the hotel restaurants is quite limited but for 3 nights it was fine. The pool is lovely, towels are provided. The hotel is an older property but still very grand - lovely Moroccan styling
Response from EL HAJOUI Jamal General Manager on 22 May 2017
Dear Carolyne, We would like to thank you to take time to write about your experience at The Royal Mirage Deluxe We are deeply humbled by your wonderful review! Your kind words about our staff are much appreciated. We would like to thank you for having chosen Royal Miarge Deluxe Hotel as your destination and we hope to see you again in your coming vacation. Best regards

6/10 Okay

sabina

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

8/10 Good

adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall very nice!
Had a very good time. Staff very friendly, room amazing and had everything you could want and very clean. Only negatives we had were the shower didn't get very hot and the wifi didn't reach our room properly so that wasn't great as well. The breakfast was great and had a large selection but as for lunch and dinner it was very limited and the quality wasn't great, but that still wouldn't put me off going back to stay there really. It was really good! It's in the new town which is much more developed with all the bars and restaurants around it so I would definitely recommend staying around this area rather than a riad in the centre of the old town

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
Not 5 star

6/10 Okay

kerrad

Liked: Cleanliness

2/10 Terrible

james

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marrakesh
The hotel is pretty central so all good there but needs a refurbishment No hot water on a daily basis / daily door problems card readers very old so daily visits to the receptionist Nice view from poolside rooms
Zoomed in city view from second floor
City view

6/10 Okay

yasser

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place in the area called hivernage a litle far from everything but also quiet from the very busy market and daytime trafic, there is WiFi but always seems have connection problems on the 3rd floor verry good breakfast

6/10 Okay

Ying, Bournemouth

The Hotel was in a quiet location but near enough to the centre. The room was of a good standard and spacious.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Delightful hotel that is definatly faded opulance
Great air con, helpful and friendly staff and big bedrooms rooms with lots of storage space , fridge and safe

6/10 Okay

gadabout, uk

Liked: Cleanliness, room comfort
Disliked: Staff & service
Convenient to main square and new area
Staff a bit off hand. Distinct lack of both pool and room towels. Had to ask for them on 2 seperate occasions!

8/10 Good

Couple+Toddler, London

Liked: Staff & service, property conditions & facilities, room comfort
Warm, Friendly, Comfortable & Great Value
Would stay here again. Very friendly and cooperative staff. Good quality food and exceptional mint tea. The only area of improvement is general room cleanliness.
By the pool
Internal roof ceiling

6/10 Okay

nadia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel its close to everything
i hade good experience but before i perchese this hotel i was thinking its was 5 star but that not true for me its was between 3 to 4 star the breacfest in the morning its was very bad its always the same not taesty not to mutch choice very limeted , when you order morocan tea be very careful they charge evry glass 30 dh that a lott for morocan tea so if you are family of 3 to 4 person they will charge you 30 dh each glass that very very expensive for that beside that its was ok

2/10 Terrible

eddie , manchester

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was empty with hardly any guest all.
This hotel is big and beautiful from some parts. However it has hardly any guests staying there we checked in for 5 days left after 2. All other hotels around where full and busy. Rooms and place need updating, room facilities are a few and TVs don't work. Views not good from window and staff are nice but you can tell they are bored. Price was good but after staying there you can guess why.

6/10 Okay

Amir, London

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Royal Mirage Deluxe Marrakech - good experience
Walking distance to the main square & new market. Breakfast generally good. Not much to do in the hotel. Western food places are all local.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Overall my holiday went really well, Staff were very friendly and helpful, they informed us of the different activities and tourist destinations around Marrakech. They also provided us with a driver who understood and spoke English.

8/10 Good

dani, hasselt

Liked: Cleanliness, staff & service, property conditions & facilities
great hotel bad internet connection
great hotel for a decent price but really bad internet connection.

8/10 Good

Dani, hasselt

Liked: Cleanliness, staff & service, property conditions & facilities
great hotel, bad internet !
really great 5star hotel for a good price, but bad internet connection, hope they solve this.

8/10 Good

johnny, uk

Liked: Cleanliness, staff & service, room comfort
Brilliant location but not 5*
Good location, helpful staff, pool was freezing, breakfast limited.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel
First it's not five star need trading stranded to in shoul not b on internet class as 5star this hotel only 3.5 star even bed rooms 3star dirty bed sheets broken shower no sleepers in bathrooms I got pic for all these no internet in rooms I am goin to put complain regarding this

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
feed back stay
was nice but the wi-fi is not available in rooms only in The lobby , conditions of rooms must be rewied! the management was helpful and tried to fix wi-fi

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Could not sleep at nights due to noise from the st
I was expecting a five star hotel , but unfortunately it wouldn't make a good three star hotel. Breakfast was also horrible .uffff I would like to forget about this experience!

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Was goood
Was very good

8/10 Good

Wajid, Sheffield

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb friendly hotel..
The stay was superb and very relaxing, plenty of facilities in the hotel with very warm welcoming staff, outside pool was very spacious with lots of sun loungers.. Rooms very lush and very clean..

8/10 Good

Yasser, Woking surrey Great Britain

Liked: Cleanliness, property conditions & facilities, room comfort
Good
It was good

8/10 Good

Ivar, Asker, Norway

Liked: Cleanliness, room comfort
Disliked: Staff & service
Former luxus hotel
This has been a great hotel I believe. Now it is in need for maintenance. Now this is not a 5***** hotel. 3 maybee. The room and the bed was OK but nothing more. When we came there were no towels in our room. After 4 phonecalls and 2 visits to the front desk we got towels after one hour. The pool area was great. The breakfast was approved.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel does not deserve more than 3 stars
The condition of the room and the bathroom is very poor. It is very dated and it needs refurbishing. Many of the fittings fall apart. The room service is bad and slow. The only good thing about this hotel is its location in the Hivernage quarter, near to good restaurants and clubs and close to the Medina.

8/10 Good

Aree, London

Liked: Cleanliness, staff & service, room comfort
Trip to Marrakech
Hotel staff are very helpful and friendly. Room are big and comfort.