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Reviews of Moroccan House Hotel Marrakech

3 out of 5
Moroccan House Hotel Marrakech
3, Rue Loubnane, Gueliz, Centre-ville, Marrakech

Reviews

7.6

Good

Rating 10 - Excellent. 45 out of 187 reviews" "
Rating 8 - Good. 82 out of 187 reviews" "
Rating 6 - Okay. 38 out of 187 reviews" "
Rating 4 - Poor. 11 out of 187 reviews" "
Rating 2 - Terrible. 11 out of 187 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

5.4/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Frank, Lowell

Travelled with partner
Liked: Amenities
I loved that the property was clean quite and the staff was respectful. I would recommend anyone to stop by if you are in the area.
Stayed 4 nights in Sep 2023

8/10 Good

Stella

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ornate hotel
Arrived a day early for a 3week tour if Morocco. Hotel 10 mins from Yves St Laurent gardens/museum. Very ornate foyer, and some of the rooms. Pool could have done with a skim, was was refreshing!
Stayed 1 night in May 2022

2/10 Terrible

Syed, London

Disliked: Staff & service, amenities, property conditions & facilities
Rude service from one of the reception guy. I forgot his name. He hassled me to pay taxes when checking in even though Expedia claimed to have included all taxes with the price. (Expedia please stop included hotel taxes as they all keep charging again). I was really tired and and he gave me so much hassle. He kept asking for this "voucher". I assumed he was referring to print outs of the hotel booking. I never had this sort of experience when checking in. I payed the hotel taxes again because I upper body was in pain from carrying my bags. The bed in my room was very uncomfortable and I just had a poor experience. I left after one night even though I had a four night stay. I asked Expedia for help and a partial refund but no one has got back to me. GO AND STAY IN A DIFFERENT HOTEL SUCH AS STARS HOTEL AND ENJOY YOURSELF.
Stayed 4 nights in Oct 2021

2/10 Terrible

SAID AIT

Disliked: Staff & service, amenities, property conditions & facilities
Bad, very bad They forced me to pay extra fees
Stayed 1 night in Sep 2021

2/10 Terrible

Jemu

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I paid for a few days to stay a property and had an emergency to leave after 1 night. The receptionist told me they are happy to give me the refund of the days I never used . Expedia told me I can not have refund because they went back on their word when i returned to the Uk. Very upset about this!
Stayed 9 nights in Aug 2021

10/10 Excellent

Rita

Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great city Marrakech.
Stayed 2 nights in Jun 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I like the room only need black out window to have a good sleep and no drinking water to buy on site since every thing close early
Stayed 1 night in Dec 2020

8/10 Good

Ken

Liked: Cleanliness, staff & service, room comfort
Location and staff compensate for some failings.
When we returned to Marrakech after 3 years, we decided to return to the Moroccan House which we enjoyed so much then. In most ways we were pleased with our choice. The rooms are charming and the staff go out of their way to be helpful. However, in some minor ways the hotel is a bit tired - the taps in the bathroom needed two hands to turn them and never did shut off; tv reception is dismal; and most disappointingly, the breakfast was so unappetizing that we ate elsewhere after our first day.
Stayed 4 nights in Mar 2020

4/10 Poor

Runa

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
A true Moroccan experience
I got a basement room where the heater wasnt working. Had to complain multiple times fo change room. My sister arrived two days later and even though she had paid for her room in advance they wanted to put her in a different hotel (??) and I wasnt happy about that. But they sorted it out after another long disscussion. The wifi was down more than an entire day which was very annoying. The hotel is in a safe area and has a traditional interior (although could use some more lighting here and there). The only positive was the guy working at the reception who was very friendly and nice.
Stayed 4 nights in Dec 2019

8/10 Good

Miss R

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Ok for a brief stay
The hotel is close to the train station and the airport is only a 20 minute taxi. The hotel needs some touching up as it it looking very tired and old. The toilet seat was broken, the telephone didn't work and the plug came away from the wall when I took my charger out. My pillow was like a brick but my friends was soft
Stayed 1 night in Dec 2019

10/10 Excellent

Keltoum

Stayed 3 nights in Nov 2019

8/10 Good

Mrs R K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Nice clean big rooms
Stayed 2 nights in Nov 2019

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was infested with bed bugs. After first night went to front desk and said that our room had bedbugs. Showed staff my bites and was told they didn't know what bed bugs were. Next morning, at least the front desk staff knew about bed bugs and said they would fumigate the room.
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good location. More modern than same hotel in Casablanca. Clean.
Stayed 1 night in Nov 2019

2/10 Terrible

JG

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is doing false advertising. The photos shown in Expedia are nothing like the real rooms. It’s noisy, dirty, outdated and should not even be a 1 star hotel,
Stayed 1 night in Oct 2019

2/10 Terrible

Ingrid

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid this filthy place at all costs
It was disgusting. Booked two rooms, queen beds. Were given singles. Asked for the queen beds that they had confirmed, was told they don't have any. Go to the rooms. Shocked at the state of them. Absolute disrepair. As it was late at check in, had to stay. Could not shower as it was blocked and no hot water. Shocking. The electricity sockets were falling from wall. Very dirty everywhere. The only positive, a newish air-conditioning unit in room.
Stayed 1 night in Oct 2019

8/10 Good

Jaclyn

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Staff & service
lovely entryway and very friendly staff. Breakfast was a bit of sham though
Stayed 1 night in Oct 2019

6/10 Okay

R.A, U.S.A

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
For the price it’s a good place to crash in. Other than that not much. Breakfast is terrible and mostly carbs and not fresh. The room said non-smoking, but it reeked with cigarettes smell.
Stayed 2 nights in Oct 2019

8/10 Good

Larry A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We also stayed at the Moroccan House in Cassablanca and both hotels had great staff. In Cassablanca we called one fellow the Monk. He was always there and always helping out. Both hotels in very convenient locations and pretty good breakfast. We would stay there again.
Stayed 2 nights in Sep 2019

10/10 Excellent

Victoria, Montreal

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooftop was amazing. But it closes early which is not fun. And the fact that the pool closes early at 6 is not cool. But the staff is super nice and were very friendly with us.
Stayed 1 night in Sep 2019

8/10 Good

Spain

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Poor wifi it wasn't reliable or properly working staff is great tho ...
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Staff & service
The staff are warm, caring, helpful with tourist questions and very efficient. The only problems are related to air conditioning which is unreliable. The pool is good in the heat. More chairs would be great. It’s a lovely place with a great location and a nice breakfast. Expectations need to be realist for family owned hotels. I stayed in both Marakesh and Casablanca ones and would recommend. Close to airport and they recommend good people if you ask for a tour of the city including the markets.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We liked the location. Walking distance from Restaurants. Hotel was basic but clean
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Good location
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Tired looking hotel but great value and location
Great value and good location. Good for short stay. Tired looking rooms, need better maintenance but clean and spacious. Lobby is beautifully designed of traditional Moroccan zellige and riad style. Pool was clean and private. Staff were friendly and accommodating. Allowed me an earlier checkin time, often used by tour groups so can gets busy. Hotel in the new area of Gueliz. Plenty of good restaurants, cafes, and a mall around (I recommend Al Fassia and Hotel Caspian restaurant inside). Walkable to train station (approx 20mins) and even to the medina (approx 35mins).
Stayed 3 nights in May 2019

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quirky and Value for Money
Check-in was slow. Only me there but the lady behind the desk clearly fely her telephone conversation was far more important than checking in the guest standing in front of her. However once the owner/manager (not sure which) arrived she got on with it. Then i was taken to my room by the gentleman who was very polite and helpful. I have stayed in the sister hotel in Casablanca and i like the quirky ornamental style of the public areas and the rooms. Room was clean and a good size. The bathroom is a little tired and the shower took some trial and error to use but at the very reaaonable price it is good value for money. Great location, lots of places to eat on the doorstep, plenty of taxis around and qithin 20 minutes walk of the train station, the old city, Yves St Laurent Gardens etc
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love this very traditional and original Riad off the Main Street through Marrakesh with very friendly, passionate and genuine people always willing to make sure you have the most memorable stay and experience in their city and country
Stayed 2 nights in Jan 2019

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brief stay after returning from a trip to the Atlas Mountains and the Sahara and before heading to the airport the next morning. The hotel is in a very nice neighborhood and close to higher end restaurants and shopping. The rooms were plain but very clean. Very nice breakfast in an attractive terrace on the roof.
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 1 night in Nov 2018

6/10 Okay

Helen

Liked: Cleanliness, staff & service, room comfort
Good
Our room was very tired looking. Fridge not working properly (froze everything), the safe didn't work, the extra door to the balcony couldn't shut due to the bed being in the way. No drinking glasses in the room, the sink and shower drainage was not good, If all three of us had a shower in a row the shower tray would fill up and leak through the bathroom and into the bedroom. There wasn't any drawers to put our clothes, we had to put them on the floor. All of this sounds bad but they were only minor faults, the room was clean and the service was excellent, the receptionist was very helpful. I would go back to this hotel.
Stayed 4 nights in Oct 2018

4/10 Poor

Craig, Hertfordshire

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Charming but tired
Lots of Morrocan charm, but a little tired in places. I booked a double room via booking.com but was given a twin, but as I was travelling alone, so didn't really matter. Plumbing was a tad tempermental. Otherwise, attentive / helpful staff and quite quiet considering the location.
Stayed 1 night in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and great breakfast. We had a wonderful stay.
Stayed 3 nights in Apr 2018

10/10 Excellent

Susan R Plotkin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marrakech
Beautiful affordable hotel Great location
Stayed 1 night in Jan 2018

10/10 Excellent

Farhiyo, Minneapolis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
The staff of the hotel were very nice and friendly. Good location, clean, good breakfast. Just matters and pillows were little less comfort and hard to sleep other than that I really like it.
Stayed 2 nights in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location, nice staff, clean rooms and nice hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Traditional hotel in Marrakech
Lovely small hotel traditional style. Beds were a little hard and bathroom worn but otherwise very convenient.service good

8/10 Good

Beverly

Great location, lovely traditional decor
The bathrooms were old and need to be redone. Beds extremely hard but otherwise clean and functional. Traditional decor makes the hotel. Very charming interior and front desk helpful.No maps available. Nice city pool

8/10 Good

Mason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Great hotel with a lot of Moroccan character. Service was easy and friendly. They helped us gladly in English. There is a included breakfast of pastries, cereals, coffee, crepes, etc. Bathroom was nice with a large shower and western style toilet. It is not super close to the old city, but it is easy to get a taxi or it is about a 20-30 min walk to get there. There are a lot of shops and restaurants nearby within an easy walking distance. Prove was very reasonable. My friend stayed with a kid and it worked out fine as well.

8/10 Good

Linda, canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Riad style hotel conveniently located to shops and restaurants.

8/10 Good

lone sr lady, w-usa

Liked: Cleanliness
Disliked: Staff & service
Best hammam-well worth the money
Beds very hard towels a little thin both need to be upgraded good location within walking to restaurants and shopping

10/10 Excellent

Joanna, UK

Liked: Cleanliness, staff & service, room comfort
Comfortable hotel, good location, v friendly staff
With the first minute we arrived to the hotel we felt very welcomed, Hassan was very helpful, taking our suitcases for us, we had very smooth check in and been shown to spacious, clean and comfortable room. The hotel is in very good location, in walking distance to many interesting places, we walk around the city with a pram every day. All the staff was very friendly and helpful. Unfortunately we have not had any food apart from breakfast as our days were packed with lots of things which kept us away from the hotel, however the breakfast was great, tasty and plenty to choose from. To finalise, we had great time and would love to recommend the hotel to you.

10/10 Excellent

Sarah, Kenilworth, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A short walk to the old city
Lovely staff at the hotel who really looked after all of us. They were very helpful and gave advice when asked., and very relaxed, kind and calm. Hotel was lovely and clean and the breakfast was good. We wanted to be away from the old part of the city but visit each day, and this hotel was perfectly situated for that, as it was only a 15 minute walk from the city walls. Great choice of nearby eateries; either expensive restaurants, or sit down fast food places, or moroccan cafes. Only downside that we hadn't taken into account was that the pool wasn't heated so unable to use at this time of year.

6/10 Okay

Barbara, Melbourne

Disliked: Room comfort
Hotel very convenient to shopping mall and the market square. Also a barjust down the street. However for the two days there we never had hot water. Informed staff but never improved.

8/10 Good

Sally, Taupo New Zealand

Liked: Cleanliness, staff & service
Typical old Moroccan Hotel
The staff were friendly. The décor was stunning in the public areas. Central location in new part of the city. Short walk to Jardin Majorelle which provided a nice cool, tranquil experience and an excellent Berber Museum there as well.

10/10 Excellent

lynne, Birmingham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Morrocon Hotel Fantastic
Very friendly and welcoming. The staff were very helpful and always had time and a smile for us. Hotel very much arabian night theme which was great. Rooms spacious and kept very clean. Breakfast buffet was varied each day. So there was enough there to please your taste. Swimming pool was nice and private and a bit of a sun trap so easy to relax in this area. Evening meals on offer so no need to search for a restaurant if in a lazy mood. The hotel when asked arranged day trips out for us. Being picked up and dropped off from hotel which was easy and convenient. All in all great holiday great hotel. WILL DEFINITELY BE BACK.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden Gem in Gueliz, close to everything.
Great hotel beautiful decor, has everything you require in a holiday hotel. Staff are the real winners in this hotel, they will go above and beyond to help you. Probably the best hotel i have stayed in for long time.

6/10 Okay

Darlene, Toronto, Canada

Liked: Cleanliness, staff & service
Good location
Traditional Moroccan budget hotel well located. The staff was helpful.