Dinner served, Asian cuisine, pool views

Reviews of Neptune Luxury Resort

5 out of 5
Neptune Luxury Resort
Mastichari, Kos

Reviews

9.6

Exceptional

Rating 10 - Excellent. 216 out of 272 reviews" "
Rating 8 - Good. 46 out of 272 reviews" "
Rating 6 - Okay. 6 out of 272 reviews" "
Rating 4 - Poor. 4 out of 272 reviews" "
Rating 2 - Terrible. 0 out of 272 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sivasudhan, Ilford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with friendly staff.
Stayed 7 nights in Sep 2023
Response from Neptune Luxury Resort on 1 Nov 2023
Dear Sivasudhan,Thank you for the positive rating and for staying with us.Kind regards,Neptune Luxury Resort

10/10 Excellent

Jonathan

Stayed 7 nights in Sep 2023
Response from Neptune Luxury Resort on 1 Nov 2023
Dear Jonathan,Thank you for the positive rating and for staying with us.Kind regards,Neptune Luxury Resort

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Oasis
I have never stayed in a five star hotel and if they are all like this I'd be happy to pay the extra pennies all the time! It was really luxurious and comfortable, staff were very welcoming and friendly. Breakfast was fantastic and there were about 4 swimming pools and different sections of beach with a different vibe. Really loved it. Took windsurfing lessons while there and they were great. Close to the airport. I hired a car from the hotel one day - very simple - and visited Kardemena, Kefalos and Tigati and did not regret my decision to stay here. Was with a friend. I sometimes travel solo and in that case might prefer to be somewhere I can walk out of the hotel and be close to bars etc but the feeling of this place being like a safe sanctuary added to the 'escape' element of the holiday. Would recommend to anyone - couldn't fault it and felt genuinely sad to leave.
Stayed 7 nights in Sep 2023
Response from Neptune Luxury Resort on 25 Sept 2023
Dear Maria,Thank you so much for your glowing review! We are so happy to hear that you had such a wonderful time at our hotel. It is especially rewarding to know that this was your first five-star experience, and that it exceeded your expectations. We are proud to offer our guests a truly luxurious and relaxing experience, and we are glad that you appreciated our comfortable accommodations, friendly staff, delicious breakfast, and multiple swimming pools and beach areas. We are also pleased to hear that you enjoyed your windsurfing lessons, and that you found our location convenient for exploring the island. We are glad that you appreciated the feeling of safety and sanctuary that our resort offers. We hope that you will consider staying with us again in the future, regardless of whether you are travelling with friends or on your own. Thank you again for your kind words. We are so grateful to have guests like you! Kind regards,Neptune Luxury Resort

10/10 Excellent

Richard

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very relaxing with great facilities.
Great resort. We had an issue when we first checked in, however, it was dealt with promptly and to our satisfaction. The room we had was very modern and clean and in a great location. The facilities were superb, with a large number of sports options readily available. Great Tennis courts, football, mountain biking, archery and Padle tennis. We found our stay very relaxing and will hope to return soon.
Stayed 7 nights in Aug 2023
Response from Neptune Luxury Resort on 7 Sept 2023
Dear Richard,Thank you for staying with us and the positive review. We are delighted that you enjoyed your stay with us and that you found our facilities and services to your satisfaction. We are pleased to know that the issue you encountered was promptly addressed by our staff and resolved to your satisfaction. Thank you again for taking the time to leave us such a positive review. It is always a pleasure to have you with us and we look forward to welcoming you again soon! Kind regards, Neptune Luxury Resort

10/10 Excellent

Mansur

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and staff, but rooms are old and dated. Need renovation to make the stay not just good but excellent!
Stayed 1 night in Sep 2023
Response from Neptune Luxury Resort on 4 Sept 2023
Dear Mansur,Thank you for staying with us. It's a pleasure to hear that you had a nice stay, and we appreciate your kind words regarding our hotel and the staff. We greatly appreciate your comments about aspects of the room that need updating. The specific room category you booked is not renovated yet, in comparison to the big majority of our rooms, as we clearly indicate on our website as well as all the other booking channels, but of course, it is bookable with a corresponding price. In spite of the above, we would like to inform you that we are in the middle of a renovation project, and all our standard rooms next year will be renovated to Superior Twin Rooms. We hope that upon completion, all our rooms will exceed your expectations. Thank you again for your positive feedback. We truly hope to have the pleasure of welcoming you back in the near future. Kind regards, Neptune Luxury Resort

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
100 stars
Absolutely amazing place, staff were so friendly, breakfast wonderful, entertainment fun. Pools were clean and many of them. Easy to get a lounger. Free upgrade to Executive Suite too. I cannot fault this place at all! 100 stars
Stayed 3 nights in Aug 2023
Response from Neptune Luxury Resort on 28 Aug 2023
Dear David,Thank you for posting such positive feedback about your experience at Neptune Luxury Resort. We are delighted we were able to meet all of your expectations and that you enjoyed a wonderful holiday with us. We sincerely appreciate that you shared your positive experiences with the online readers and we await with pleasure the opportunity to greet you once again. Kind regards,Neptune Luxury Resort

10/10 Excellent

Siqi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really lovely stay
Stayed 5 nights in Aug 2023
Response from Neptune Luxury Resort on 16 Aug 2023
Dear Siqi,Thank you for staying with us and for the positive feedback. We are delighted you enjoyed your stay at Neptune, and we hope to see you again soon. Kind regards,Neptune Luxury Resort

10/10 Excellent

Sara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bellissimo resort con tante piscine, camere ampie, colazione infinita e servizio eccellente. Animazione per fortuna assente, solo uno spettacolo la sera. Zona bambini molto bella, anche se le attività proposte sono scarse. La clientela è quasi tutta tedesca.
Stayed 7 nights in Jul 2023
Response from Neptune Luxury Resort on 12 Aug 2023
Dear Sara,Thank you for posting your positive feedback about your experience at Neptune Luxury Resort. We are delighted that you found our facilities to your liking and we were able to meet your expectations. We sincerely appreciate that you shared your positive experiences with the online readers and we await with pleasure the opportunity to greet you once again. Kind regards,Neptune Luxury Resort

10/10 Excellent

Maximillian Edwin

Liked: Staff & service, amenities
Staff, cleanliness and facilities were all excellent.
Stayed 7 nights in Aug 2023
Response from Neptune Luxury Resort on 9 Aug 2023
Dear Maximillian Edwin,Thank you for staying with us. We are delighted to hear that you were satisfied from our staff and the cleanliness of the hotel. We are also happy to know that you found our facilities to be excellent. Thank you again for your feedback, and he hope to see you again soon. Kind regards, Neptune Luxury Resort

10/10 Excellent

Abigail

Stayed 2 nights in Aug 2023
Response from Neptune Luxury Resort on 28 Aug 2023
Dear Abigail,Thank you for staying with us and the positive rating. Kind regards,Neptune Luxury Resort

10/10 Excellent

Eva

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large sports area with basketball, tennis, mini golf, squash, beach valleyball, gym, gym classes, yoga on the beach Activities all day for kids and teenagers, free childcare Amazing surroundings
Stayed 9 nights in Jul 2023
Response from Neptune Luxury Resort on 7 Aug 2023
Dear Eva,Thank you so much for staying with us and for the wonderful review. We're delighted that you and your family enjoyed the the perfect blend of sport activities and family opportunities our hotel offers. We are particularly happy to know that you enjoyed your stay and we hope to see you again soon.Kind regards,Neptune Luxury Resort, Kos Island - Greece

8/10 Good

Jihad, Atchaneh

Stayed 7 nights in Jul 2023
Response from Neptune Luxury Resort on 28 Aug 2023
Dear Jihad,Thank you for staying with us and the positive rating. Kind regards,Neptune Luxury Resort

10/10 Excellent

Aziz

Stayed 1 night in Aug 2023
Response from Neptune Luxury Resort on 28 Aug 2023
Dear Aziz,Thank you for staying with us and the positive rating. Kind regards,Neptune Luxury Resort

10/10 Excellent

Mark, Witney

Stayed 3 nights in Jul 2023
Response from Neptune Luxury Resort on 28 Aug 2023
Dear Mark,Thank you for staying with us and the positive rating. Kind regards,Neptune Luxury Resort

10/10 Excellent

Marco

Stayed 5 nights in Jul 2023
Response from Neptune Luxury Resort on 9 Aug 2023
Dear Marco,Thank you for the positive rating. Kind regards, Neptune Luxury Resort

10/10 Excellent

Chris

Stayed 1 night in Jul 2023
Response from Neptune Luxury Resort on 28 Jul 2023
Dear Chris,Thank you for the the positive rating.King regards,Neptune Luxury Resort

10/10 Excellent

Fabio

Stayed 8 nights in Jun 2023
Response from Neptune Luxury Resort on 21 Jul 2023
Dear Fabio, Thank you for staying with us and the positive rating. Kind regards, Neptune Luxury Resort

10/10 Excellent

Gemma

Stayed 7 nights in May 2023
Response from Neptune Luxury Resort on 27 Jun 2023
Dear Gemma,Thank you for the positive rating. Kind regards, Neptune Luxury Resort

10/10 Excellent

Marc

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Only stayed one night on our way to Kalymnos to climb, but it was excellent. They gave us late check out so we could take a dip in the ocean after an excellent breakfast buffet. Will stay here again.
Stayed 1 night in Sep 2022
Response from Neptune Hotels on 28 Sept 2022
Dear Marc,Thanks for staying with us and the positive feedback. We are really pleased you enjoyed yourself here and we look forward to seeing you again soon. Kind regards, Neptune Hotels

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Neptune Hotels Kos on 12 Sept 2022
Dear Guest, Thank you very much for giving us a perfect rating and for staying with us. Kind regards, Neptune Hotels

10/10 Excellent

Athanasios

Travelled with family
Liked: Staff & service
Property was clean, modern and well maintained. I did not like the reception desk, they were not very helpful and were not informative at all. Really disappointed about the reception desk.
Stayed 1 night in Aug 2022
Response from Neptune Hotels on 6 Sept 2022
Dear Athanasios,Thank you for taking a moment to share your experience. We are glad that you found the Resort to be well-maintained, clean, and modern. However, we are sorry to hear that you weren't satisfied with the competence of our front desk team. Our entire team are usually very friendly, professional and would never hesitate to go the extra mile for our guests; therefore, we are extremely sorry that we did not meet the standards expected on this occasion. Once again, thank you for your kind feedback and the positive rating. We hope you will have a repeated stay with us as we look forward to welcoming you again in the future.Kind regards, Neptune Hotels

8/10 Good

Josie

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2022
Response from Neptune Hotels on 30 Aug 2022
Dear Josie,Thanks for staying with us and for the rating.Kind regards,Neptune Hotels

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice complex.
Stayed 7 nights in Aug 2022

6/10 Okay

Sheridan

Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
I arrived near midnight due to a delayed flight and was tired and disappointed with the room. The bathroom looked at least 15years old and the bedroom looked like it needed refurbishing. I paid 273Eu/Au$404) for an overnight sleep and breakfast. When I asked the next morning for an extension of time I was told the room was available from 3pm and only a one hour extension could be given till 12 otherwise I would have to pay further 50Eu. The receptionist was very disrespectful ...as if i could of arrived by 3pm and feel further customer service is needed I did like all the facilities and the breakfast but to me I remember a hotel by the staff and would have to say my stay was over priced and disappointing
Stayed 1 night in Jul 2022
Response from Neptune Hotels on 30 Aug 2022
Dear Sheridan,Thanks for staying with us and for your feedback. We are sorry to read that you were not completely satisfied with the room you booked and received. The booked room category is one of the last categories that has not been renovated yet, but the rooms are maintained very well, safe and of course, always clean. The pictures on the website are accurate and as a result depict the rooms as they are, and we are very sorry to hear that this was not enough to prevent your disappointment in this regard. Despite the fact that our staff at the Reception acted “by the book” and informed you correctly on the check-out time and possibilities, we admit that we should have shown a more humane approach as you arrived very late. Although we are actually fully booked at the moment, we could have been more flexible in finding a suitable solution for you.We regret that you were left with the indicated impression about our personnel and we do hope to welcome you again for a better experience. Kind regards,Neptune Hotels

10/10 Excellent

Julie, Wheaton

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at the Neptune Hotel and Resort. We were traveling with young children and they absolutely LOVED the staff, splash pad, playground, and other activities at Neppi Land. We had an Executive Beach Front apartment located on the ground floor of a 3 floor building. While the interior seemed a bit tired and dated and had no microwave (isn’t that standard?) the area outside our room was immaculate. We were very impressed with how well-maintained the pools were as well as the grounds and the restaurants. We ate at Troja Bar, Gelateria, Osteria, Main Restaurant, and Umami. Only disappointment was Umami where the fish (esp the shrimp) was not fresh. When you’re on an island you expect the seafood to be excellent and this place really missed the mark. However, the ambiance and service at all the restaurants was very good and the breakfast buffet was well-stocked with an incredible variety of delicious food. Another thing to note is that this resort primarily caters to Germans, so it was difficult finding English language reading materials in the stores (almost all the magazines and books were in German, including all the tourist guides and books on Greek mythology). Overall, we had a wonderful time and would likely book again, though might consider upgrading to one of the newer suites and request a room not on the bottom floor.
Stayed 3 nights in Jun 2022
Response from Neptune Hotels on 8 Jul 2022
Dear Julie, Thank you for taking a moment to share your feedback with us. We are very happy to read the comments about your recent stay and we are very pleased that you found the facilities and services of our hotel to your satisfaction. We are delighted to hear that you enjoyed your stay overall, and we appreciate your wonderful remarks about our kids club, the Neppi Land, and our staff. We are also happy to learn that you were interested in Greek mythology. Were you able to explore the mythological sculptures that are scattered in our gardens? Next to each sculpture there is a sign with qrcodes with related information available in German and in English language. Just scan the qrcode in the preferred language and then you will be able to read or listen to the sculpture's story. Further to your remark about the reading materials, please be informed that all the information we provide to our guests is displayed in two languages, English and German. Thank you again for your positive review and the kind remarks. It will be our pleasure to welcome you back and extend our hospitality to you. Kind regards, Neptune Hotels

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was simply fantastic!
Stayed 1 night in Oct 2021
Response from Neptune Hotels on 25 Oct 2021
Dear Thomas, Thank you for sharing your review and the positive rating. It is our pleasure to know that you had a fantastic stay at Neptune Hotels. We await with pleasure the opportunity to greet you once again and until then, we wish you all the best! Kind Regards, Neptune Hotels

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Neptune Hotels delivers high quality service
Amazing place. There are five restaurants to choose from on the property. Four restaurants specialize in a different type of cuisine: Italian, Greek, Asian fusion / Japanese / Chinese, BBQ / Tex-Mex. The main restaurant is buffet style with something for everyone. Very kid friendly. It exceeded my expectations.
Stayed 1 night in Oct 2021
Response from Neptune Hotels on 13 Oct 2021
Dear Michael, Thank you for taking your time out to write such a warming review and for spreading the word. We are happy to read that we have exceeded your expectations and that you enjoyed your time with us. It gives us great pleasure to hear that you enjoyed all our restaurants and that you found the variety we offer in our Main restaurant to your absolute satisfaction. Your kind remarks are appreciated and we would love to welcome you back again in the near future. Until then, we wish you all the best! Warm Regards, Neptune Hotels

10/10 Excellent

Allard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in October
Great hotel / resort. Resort looks great and is well maintained, rooms are clean, beds are good, showers are great. Multiple swimming pools, direct on the beach (Nice sand strands, with free beds and umbrellas). Multiple restaurants on the resort and spa/massage facilities. We loved Epikouros as well, a snackbar with cocktails, the best Gyros in Kos, and all football matches. This is right at the entrance of the resort. The gym on the resort is also great. Many other sport facilities (tennis, basketbal field, mini golf) but we did not use this. The resort is in the middle of the Islnd so when you want to take the bus or rent a car it is perfect as well. Friendly staff, great vacation!
Stayed 10 nights in Oct 2020
Response from Natalie M. | Marketing Team on 19 Oct 2020
Dear Allard, Thank you for staying with us and for your positive review. It is happy to hear that we have met your expectations and that you found our location to your liking. We genuinely appreciate your kind words regarding our staff and we hope to be able to welcome you again next year. Kind regards, Neptune hotels

10/10 Excellent

Keira

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
Great Hotel. Can spend your days at different pools or by the beach. Nice shallow baby pools. Recently refurbished rooms with LED strip lighting. Very clean throughout the hotel and the staff are friendly and helpful.
Stayed 14 nights in Sep 2020
Response from Natalie M. | Marketing Team on 16 Oct 2020
Dear Keira, Thank you for the wonderful review. Your positive words are very much appreciated and we would like to thank you for sharing your amazing holiday experiences at Neptune Hotels with others. Your wonderful remarks on our friendly and helpful staff are greatly appreciated. It is a pleasure to know that you enjoyed yourself to the fullest and we hope to have you stay with us again. With kind Regards, Neptune Hotels

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2020
Response from Natalie M. | Marketing Team on 1 Oct 2020
Dear Adam, Thanks for staying with us and for your positive review. Kind Regards, Neptune Hotels

10/10 Excellent

Conor, London

Liked: Cleanliness, staff & service
Nice resort. Well maintained. Lots of space at the property. Beachfront setting is great.
Stayed 1 night in Sep 2020
Response from Natalie M. | Marketing Team on 30 Sept 2020
Dear Conor, Thank you for staying with us and for your positive review. It is our pleasure to know that you enjoyed your stay and we hope to see you return to our hotel in the future. Kind Regards, Neptune Hotels

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2020
Response from Natalie M. | Marketing Team on 29 Sept 2020
Dear Guest, Thanks for staying with us and for your positive review. Kind Regards, Neptune Hotels

10/10 Excellent

L, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can highly recommend this hotel! We missed dinner on arrival so the hotel provided us with a voucher that we could use in the Taverna at any one lunch time of our stay. This was perfect as the Taverna is not cheap but the food the delicious (Id recommend the Octopus hot meze)! If you are worried about Covid then this is the perfect hotel to stay in. All staff wear masks, screens at reception, hand sanitiser in the main building, food served behind screens in main restaurant (however this means you cant serve yourself so watch out for large portion sizes if you don’t specify!) and a small packet in the room for each guest that contained gloves, refreshing towel, mask and hand sanitiser for comfort. We stayed first week of September and during non windy days the poolside was pretty empty which was amazing and felt like we had it to ourselves. Bed sanitised immediately after use. The hotel beach is beautiful too and always a bed free (maybe because of being under capacity). Food is good but not 5* especially when you compare to the one site restaurants (try the lamb in the Italian on site!) but there is something for everyone. We liked there was a local bus to town for €3.20 a way too. Our biggest complaint the bar area service was so slow and we were never offered a second drink even after waiting for a long time which got frustrating for us. When we went to the bar we were told to sit back down to be served which didn’t happen. Empty glasses everywhere.
Stayed 5 nights in Aug 2020
Response from Natalie M. | Marketing Team on 17 Sept 2020
Dear Guest, Thank you for posting a review following your recent stay at our hotel. It was a pleasure to hear that we have met your expectations and that you highly recommend our hotel to other online readers. Moreover, we appreciate your kind remarks with regards to the health and safety measures we are taking and for your endorsement in this matter. We are sorry to hear that you weren’t fully satisfied with the staff of the Bar, who we have informed accordingly. We have noted your remarks and will take them into consideration for future improvements. Thank you once again for your feedback and we look forward to having you back again in the near future! Kind Regards, Neptune Hotels

10/10 Excellent

Mrs J C

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Aug 2020
Response from Natalie M. | Marketing Team on 27 Aug 2020
Thanks for staying with us. We appreciate your positive feedback!

10/10 Excellent

Peng, Bham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and helpful. Free upgrade to a suite room with free wine and macalon. Very good hotel
Stayed 1 night in Aug 2020
Response from Natalie M. | Marketing Team on 27 Aug 2020
Dear Peng, Thanks for sharing such wonderful feedback of your time at Neptune Hotels. A message of satisfaction from a guest is always a reward and incentive for our team to continue with their efforts to uphold our high standards. Looking forward to welcome you again and wishing you all the best! Kind Regards, Neptune Hotels

10/10 Excellent

CATHERINE, East Sussex

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very welcoming and every care is taken to ensure the stay is just what you'd want. There is nothing negative to say it is just great.
Stayed 7 nights in Sep 2019
Response from Natalie M. on 25 Sept 2019
Dear Catherine, We would like to thank you for taking the time to review your recent stay at Neptune Hotels Resort, Convention Centre & Spa. It is a pleasure to read that you were able to enjoy your holidays with us to the fullest. Our whole team tries to provide our guests with excellent service, and it is always very heart-warming when this is recognized. Once again, thank you for your kind feedback and we hope to have the opportunity to welcome you back during a future visit. Until then, we wish you all the best! Best Regards, Neptune Hotels

10/10 Excellent

GD

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel & staff... and also very rich breakfast...
Stayed 1 night in Sep 2019
Response from Natalie on 9 Sept 2019
Dear GD, We would like to thank you for taking the time to review your recent stay at Neptune Hotels Resort, Convention Centre & Spa. We are happy to read that you enjoy our extensive breakfast. We do try to offer a wide selection of choices and we are pleased to read that we were able to satisfy you completely. It will be our pleasure to welcome you again at Neptune Hotels Resort, Convention Centre & Spa. Until then, we wish you all the best. With kind regards, Neptune Hotels

10/10 Excellent

Verified traveller

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, excellent staff, excellent hotel! Deserves more than 5 stars... We will stay again... Thanks to great Guest Relations Denise Burkart & Diana Krause
Stayed 2 nights in Sep 2019
Response from Natalie M. on 9 Sept 2019
Dear traveler, Warm greetings from Neptune Hotels Resort, Convention Centre & Spa and we would like to thank you for taking the time to review your recent stay. We’re delighted to read that you appreciated our services and the friendliness of our staff so much. Our whole team tries to provide our guests with excellent service, and it is always very heart-warming when this is recognized. Once again, thank you for your feedback and we would love to welcome you back in the near future. With kind regards, Neptune Hotels

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb
I stayed 1 night at the resort. I managed to squeeze in a swim in the sea, a massage, a delicious Greek pizza dinner by the beach , a healthy & plentiful breakfast and a revitalising morning swim in the adult pool They staff are one of the friendliest I’ve had the pleasure of encountering. I left my vitamins in the fridge. They called me and held it for me for 1 week until I collected it in my return.
Stayed 1 night in Aug 2019
Response from Natalie M. on 9 Sept 2019
Dear traveler, We would like to thank you for taking the time to review your recent stay at Neptune Hotels Resort, Convention Centre & Spa. We are happy to read that you enjoyed everything at Neptune Hotels to the fullest and especially the Spa and the food we serve at our various restaurants. Also, thank you for highlighting the extensive breakfast we offer daily in our Main Restaurant. Future travelers will certainly be inspired by reading your review and we hope to have the opportunity to welcome you back in the near future. Best Regards, Neptune Hotels

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic week, food amazing staff great, beaches white sand and plenty of sun beds. Pools great, couldn’t fault.
Stayed 7 nights in Aug 2019
Response from Natalie M. on 3 Sept 2019
Dear traveler, We would like to thank you for taking the time to review your recent stay at Neptune Hotels Resort, Convention Centre & Spa, with such a high rate. It is a pleasure to read that you appreciated the offered food as well as our beach. We are proud to say that this year, we received the “Blue Flag” award for the 17th consecutive year with regards to the condition of our beach. Once again, thank you for your feedback and we hope to have the opportunity to welcome you back again in the near future. Best Regards, Neptune Hotels

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Natalie M. on 30 Aug 2019
Thanks for staying with us. We appreciate your positive feedback!

10/10 Excellent

Shai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2019
Response from Natalie M. on 20 Aug 2019
Thanks for staying with us. We appreciate your positive feedback!

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice resort - almost entirely occupied by families from Germany
Stayed 4 nights in Jul 2019
Response from Natalie M. on 5 Aug 2019
Dear Paul, We would like to thank you for taking the time to write us your kind feedback which we read with pleasure. You are correct that German speaking guests make up the great majority of our guests, but we are happy to inform you that we also accommodate guest from Belgium, France, England, Italy, Luxembourg, etc. We hope to have the opportunity to welcome you again in Neptune Hotels Resort, Convention Centre & Spa and until then, we wish you all the best. Yours sincerely, Neptune Hotels Kos

10/10 Excellent

Aja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place great spa and pools and dinners! Great place for families!
Stayed 4 nights in Jul 2019
Response from Natalie M. on 29 Jul 2019
Dear Aja, We would like to thank you for rating your recent stay at Neptune Hotels Resort, Convention Centre & Spa so high. We always aim to please our guests and we are more than happy to read that you were able to enjoy a great family vacation. We are glad to hear the lovely comments regarding our Spa, the various pools we have and our extensive buffet. Thank you for recommending our Hotel to families and we would love to welcome you back in the near future. With kind regards, Neptune Hotels

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Natalie M. on 17 Jul 2019
Thanks for staying with us. We appreciate your positive feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jul 2019
Response from Natalie M. on 11 Jul 2019
Thanks for staying with us. We appreciate your positive feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from Natalie M. on 26 Jun 2019
Thanks for staying with us. We appreciate your positive feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2019
Response from Natalie M. on 26 Jun 2019
Thanks for staying with us. We appreciate your positive feedback!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful place, so clean and the food was great and all staff were pleasant to talk with and very accommodating!
Stayed 3 nights in May 2019
Response from Natalie M. on 1 Jun 2019
Dear traveler, Firstly, we would like to thank you for your positive review about your recent stay at Neptune Hotels Resort, Convention Centre & Spa. It makes us glad to read that you enjoyed different parts of the hotel. Rest assured that your positive comments will be passed on to the staff members. Such comments are encouraging for all of us. It will be a pleasure to welcome you back again in the near future! With kind regards, Neptune Hotels Kos

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely impressive - luxury suite was beautiful. Service fantastic. Highly recommended.
Stayed 7 nights in Oct 2018
Response from Dimitris Michalakopoulos on 25 Oct 2018
Dear Amy, Thank you so very much for taking the time to review the Neptune Hotels - Resort, Convention Centre & Spa. We're delighted that you had such a wonderful and memorable stay. It is absolutely our pleasure to look after all the wonderful guests like yourselves and very important to us to receive such lovely comments. Thank you for choosing our Resort. We're truly look forward to welcoming you back on a future visit and thank you for staying with us.