Dinner served

Reviews of Embassy Suites by Hilton Boston Marlborough

3.5 out of 5
Embassy Suites by Hilton Boston Marlborough
123 Boston Post Rd W, Marlborough, MA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 517 out of 694 reviews" "
Rating 8 - Good. 101 out of 694 reviews" "
Rating 6 - Okay. 35 out of 694 reviews" "
Rating 4 - Poor. 18 out of 694 reviews" "
Rating 2 - Terrible. 23 out of 694 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Anea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from HotelMgmt on 24 May 2024
Receiving your five-stars means a lot to us! Thank you and we hope to see you again soon, Anea.

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from HotelMgmt on 23 May 2024
We appreciate your high rating. It was a pleasure serving you, and we hope to welcome you back soon, Steven!

10/10 Excellent

Denise

Business traveller
Liked: Property conditions & facilities
Love the rooms was just perfect
Stayed 1 night in May 2024
Response from HotelMgmt on 23 May 2024
Denise, it was very kind of you to take a moment and share your positive feedback. How wonderful to read our guest rooms offered the utmost comfort and convenience ensuring a perfect stay at Embassy Suites by Hilton Boston Marlborough. Hopefully, your travels will bring you back soon for another 10/10 experience. See you then!

10/10 Excellent

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lots of space
Stayed 1 night in May 2024
Response from HotelMgmt on 22 May 2024
Thank you, Kathryn, for mentioning the ample space in our rooms! We're delighted it added to your comfort and look forward to welcoming you back in the near future.

8/10 Good

Lidia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean, anf staff very courteous
Stayed 2 nights in May 2024
Response from HotelMgmt on 14 May 2024
Lidia, we enjoyed having you as our guest and are delighted by your kind words! It’s wonderful to know that our cleanliness and service made a lasting impression on you. Hopefully, your plans will bring you back soon to the Embassy Suites by Hilton Boston Marlborough!

10/10 Excellent

Trista

Stayed 1 night in Mar 2024
Response from Hotel Manager on 5 May 2024
Thank you Trista for your 5-star rating! We are pleased you enjoyed your stay and look forward to your next visit.

10/10 Excellent

Sara

Stayed 1 night in May 2024
Response from HotelMgmt on 23 May 2024
Your five-star rating means everything to us, thank you! We look forward to welcoming you back, Sara.

10/10 Excellent

Michelle

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Convenient to alot of thi gs. Restaurants. Apex center. Grocery store etc...
Stayed 1 night in Apr 2024
Response from HotelMgmt on 30 Apr 2024
We were delighted to have you as our guest, Michelle! Thanks for choosing the Embassy Suites by Hilton Boston Marlborough and sharing how much you enjoyed our beautiful property and convenient location. It's great that you were able to make the most of your time in the area, and we look forward to welcoming you back soon!

6/10 Okay

SANJEEV, Green Brook

Travelled with pets
Liked: Staff & service
Spacious suite but poorly configured bathroom, poor coffee service, worn carpets, mediocre food choices
Stayed 1 night in Apr 2024
Response from HotelMgmt on 30 Apr 2024
Sanjeev, we appreciate you taking the time to share your experience. We're pleased you enjoyed the spaciousness of our accommodations, though we regret that other aspects fell short of what you expected. Our team will discuss your comments to help identify and address areas in need of improvement. We hope for another chance to make a better impression in the future.

2/10 Terrible

Kimberly

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Noisey event in the restaurant until 10pm my room was right next to it. Chaotic pool kids acting crazy/too many people using the pool. It smelt bad. The hall outside the pool literally smelt like poop. My daughter and I didn’t get to use the pool for long due to safety concerns as the kids were everywhere and jumping into the pool over our heads.
Stayed 1 night in Apr 2024
Response from HotelMgmt on 30 Apr 2024
Kimberly, what you’ve described certainly doesn’t reflect the type of environment we strive to provide at our hotel, and for that, we deeply apologize. Our team will discuss your concerns about the pool area and noise levels to see how we can minimize such disruptions in the future. We hope you’ll allow us another chance to welcome you and show you the peaceful stay you expected and deserve.

2/10 Terrible

Fabienne

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Hotelmgmt on 29 Apr 2024
Fabienne, seeing your rating is disappointing as we always strive to provide our guests with a first-rate stay. We hope to have the opportunity to change your impression of us on a future visit.

10/10 Excellent

Sara

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Hotelmgmt on 28 Apr 2024
Sara, receiving your five-stars means a lot to us! Thank you and we hope to see you again soon.

10/10 Excellent

Kandi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place great employee and the best breakfast
Stayed 1 night in Apr 2024
Response from HotelMgmt on 23 Apr 2024
Kandi, we're so glad you loved your experience at the Embassy Suites by Hilton Boston Marlborough! Our team works hard to ensure our guests feel welcome, and we're delighted to know you appreciate their efforts. It's fantastic to hear that you enjoyed our made-to-order breakfast as well. We look forward to welcoming you back for another exceptional stay!

8/10 Good

Jen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel located to lots of shops
Stayed 1 night in Apr 2024
Response from HotelMgmt on 30 Apr 2024
Jen, we’re glad you enjoyed our convenient location close to so many shopping options! Your positive review is appreciated, and we’d love to host you again soon at the Embassy Suites by Hilton Boston Marlborough.

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and attentive. The hotel was clean and we had a great stay! Would recommend.
Stayed 1 night in Apr 2024
Response from HotelMgmt on 23 Apr 2024
Joel, your recommendation means the world to us! We're thrilled that our team's hospitality and the cleanliness of our property left a lasting impression on you. We can't wait to welcome you back soon!

6/10 Okay

Samantha

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Property very nice - unhappy with expedia
Stayed 3 nights in Apr 2024
Response from HotelMgmt on 16 Apr 2024
Samantha, we're glad you had a great stay with us, though we're sorry to hear about the frustrations with your third-party booking site. We appreciate your feedback and hope to provide you with a more seamless experience next time.

10/10 Excellent

Jennifer

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at this hotel. Clean, friendly staff, AWESOME breakfast! Definitely will stay again if we are in the area. Absolutely no complaints.
Stayed 2 nights in Apr 2024
Response from HotelMgmt on 16 Apr 2024
Jennifer, we're delighted to know that you fully enjoyed your stay at the Embassy Suites by Hilton Boston Marlborough! Thank you for choosing us and sharing your appreciation for our friendly service and delicious complimentary breakfast. We're already looking forward to your next visit!

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in Apr 2024
Response from HotelMgmt on 16 Apr 2024
Gabriel, thank you for staying with us at the Embassy Suites by Hilton Boston Marlborough! We're pleased you had a positive experience, and we look forward to hosting you again soon!

8/10 Good

robert, Concord

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Hotelmgmt on 16 Apr 2024
We appreciate your high rating, Robert. It was a pleasure hosting you, and we hope to welcome you back soon!

10/10 Excellent

Tim

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel full of electrical line people (snowstorm, widespread power outages), so parking lots were full. Many family guests too. Hotel quiet, well run, friendly. Good breakfast (complimentary with room). Rooms themselves were efficiently organized small suites. Nothing elaborate, not big, but useful, comfortable, neat. This was a good experience and good value at $200/night all-in. Would be happy to visit again.
Stayed 1 night in Apr 2024
Response from HotelMgmt on 10 Apr 2024
Thank you, Tim, for sharing that you had a positive experience despite the snowstorm! It's great to hear you found our property quiet and comfortable, and that the breakfast was to your liking. We're glad our accommodations met your needs and provided good value. We look forward to welcoming you back for another pleasant stay soon at the Embassy Suites by Hilton Boston Marlborough!

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Apr 2024
Response from HotelMgmt on 9 Apr 2024
We appreciate your five-star rating and kind words about our location, Christine. It's great that it played a part in making your visit enjoyable. We're looking forward to welcoming you back soon!

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and very comfortable !
Stayed 1 night in Apr 2024
Response from HotelMgmt on 9 Apr 2024
Thank you, Wendy, for highlighting the cleanliness and comfort of our hotel. We're thrilled you enjoyed your stay and can't wait to have you with us again at the Embassy Suites by Hilton Boston Marlborough!

10/10 Excellent

KWAME

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was excellent, And I will be staying there again
Stayed 1 night in Mar 2024
Response from Hotelmgmt on 6 Apr 2024
Becoming your property of choice when in town is the greatest compliment, Kwame! Thank you for your review. We look forward to seeing you again soon here at Embassy Suites by Hilton Boston Marlborough!

10/10 Excellent

Kandi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so helpful and friendly
Stayed 1 night in Mar 2024
Response from HotelMgmt on 3 Apr 2024
We are proud to learn that our team provided you with warm and impeccable hospitality, Kandi! Thank you for sharing your compliments. Hopefully, your travels will bring you back for another seamless stay here at Embassy Suites by Hilton Boston Marlborough!

10/10 Excellent

Liz

Liked: Cleanliness, staff & service, property conditions & facilities
Everything about our stay and property was 5 stars!
Stayed 1 night in Mar 2024
Response from HotelMgmt on 19 Mar 2024
We're delighted, Liz, to learn that your stay was everything you hoped for and more! Thank you for the five-star review. We can't wait to have you with us again soon at the Embassy Suites by Hilton Boston Marlborough!

10/10 Excellent

Celia

Liked: Cleanliness, staff & service, property conditions & facilities
It was all good.
Stayed 4 nights in Mar 2024
Response from HotelMgmt on 19 Mar 2024
Celia, we're glad that every aspect of your stay was satisfying! Your positive feedback has brightened our day, and we look forward to having the pleasure of welcoming you back soon.

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Thank u .its was very nice and comforting
Stayed 1 night in Mar 2024
Response from HotelMgmt on 19 Mar 2024
We're so pleased to hear you found your stay pleasant and comfortable, Ricardo! Thank you for sharing your positive experience. We hope to see you again soon at the Embassy Suites by Hilton Boston Marlborough!

10/10 Excellent

Patricia, Providence

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Handicap accessibility was off the charts wonderful
Stayed 1 night in Mar 2024
Response from Hotelmgmt on 16 Mar 2024
Patricia, it's wonderful to know our accessibility features exceeded your expectations. Ensuring all our guests feel comfortable and supported is a top priority for us at the Embassy Suites by Hilton Boston Marlborough. We look forward to welcoming you back soon!

10/10 Excellent

Dingmao, Richmond Hill

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The air conditioner is little bit noisy
Stayed 2 nights in Mar 2024
Response from HotelMgmt on 14 Mar 2024
Thank you for taking the time to review your stay, Dingmao! While we’re glad your time with us was five-star worthy overall, we're sorry to hear that the air conditioning's noise level was a bit of a disturbance. Your comfort is important to us, and we'll look into this issue with maintenance. We look forward to hosting you again soon!

10/10 Excellent

Tania, Millbury

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean, good food, pool and hot tub was clean. Nice staff. Will return!
Stayed 1 night in Mar 2024
Response from HotelMgmt on 14 Mar 2024
Tania, hearing that you enjoyed your stay and would choose to return has brought a smile to our faces! Thank you for choosing the Embassy Suites by Hilton Boston Marlborough and sharing your compliments on our cleanliness, amenities, and dining. We’re excited for the chance to host you again!

8/10 Good

Mincho

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet indoors, just a little noisy from traffic outside and the nearby fast food chain.
Stayed 1 night in Mar 2024
Response from HotelMgmt on 8 Mar 2024
Mincho, we are happy our peaceful ambiance throughout the property was ideal, and we hope the outside sounds did not disrupt your stay. We would love to welcome you back to Embassy Suites Boston Marlborough whenever you are in the area. Thank you!

10/10 Excellent

Khrystal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went specifically for the pool and hot tub. The pool was warm and they were both very clean! The entire hotel was very clean. Great breakfast!! Will definitely be back.
Stayed 1 night in Feb 2024
Response from HotelMgmt on 5 Mar 2024
Khrystal, we're so glad that our amenities brought you to stay with us at the Embassy Suites by Hilton Boston Marlborough! Thank you for your compliments on our heated pool, clean property, and free made-to-order breakfast. We look forward to welcoming you back soon for more relaxation and enjoyment!

10/10 Excellent

Nichole

Stayed 1 night in Dec 2023
Response from Hotelmgmt on 28 Feb 2024
There is nothing better than earning five-stars from a valued guest, Nichole! Thank you and we hope to see you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Hotelmgmt on 26 Feb 2024
Thank you for gifting us with your top score! We look forward to your next visit to the Embassy Suites by Hilton Boston Marlborough.

10/10 Excellent

Stacie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a beautiful hotel with everything you need. I love how you have knee hockey rooms for the kids.
Stayed 1 night in Feb 2024
Response from HotelMgmt on 26 Feb 2024
Thank you for the five-star review, Stacie! We're thrilled to know that we fulfilled all of your hospitality needs and that the knee hockey room was a hit with your kids. It's always our pleasure to provide a fun and comfortable stay for our guests here at the Embassy Suites by Hilton Boston Marlborough, and we hope to see you again soon!

6/10 Okay

Richard

Stayed 1 night in Feb 2024
Response from HotelMgmt on 21 Mar 2024
Thank you for taking the time to rate your stay. We hope that you will come back and give us another chance to truly win you over, Richard.

10/10 Excellent

Elma

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I love or staying in the place is clean and comfortable. New architecture ! So beautiful
Stayed 1 night in Feb 2024
Response from HotelMgmt on 22 Feb 2024
Here at Embassy Suites by Hilton Boston Marlborough, we strive to ensure an elevated and unparalleled hospitality experience. Reading we did that for you fills us with pride. Thank you, Elma. See you next time!

10/10 Excellent

Marco

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from HotelMgmt on 19 Feb 2024
It's incredibly gratifying to earn a perfect score from a guest we value so much! We appreciate your review and hope to have the pleasure of your company again in the near future, Marco.

10/10 Excellent

KIMBERLY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was the best i ever had at a hotel.
Stayed 1 night in Feb 2024
Response from HotelMgmt on 22 Feb 2024
Kimberly, it was a pleasure to start your days off right with our complimentary breakfast at the Embassy Suites by Hilton Boston Marlborough! We're thrilled you appreciated the fresh and delicious choices. We look forward to welcoming you back soon!

10/10 Excellent

Eric

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Hotelmgmt on 17 Feb 2024
There is nothing better than earning a perfect score from a valued guest! Thank you, Eric, and we hope to see you again soon.

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Hotelmgmt on 12 Feb 2024
Your perfect score has brightened our day, thank you! Come back soon, Nicole!

6/10 Okay

Arnold, Boston

Travelled with partner
Liked: Cleanliness
The property was clean and in good condition however, I had difficulty sleeping due to a very noisy HVAC system and air vent outside of my room.
Stayed 1 night in Feb 2024
Response from HotelMgmt on 13 Feb 2024
Arnold, we're pleased you found our property clean and well-kept, but we sincerely apologize that the HVAC system's noise level was disruptive. Your rest and comfort are important to us, and we'll work with our team to resolve this issue promptly. We hope to welcome you back soon for a quieter and more pleasant stay. Thank you for your feedback.

10/10 Excellent

Lisa, Bethel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was polite, a quick text after we got to the room to make sure all was good
Stayed 1 night in Feb 2024
Response from HotelMgmt on 13 Feb 2024
Your comfort and satisfaction are our top priorities, Lisa, so knowing you appreciated our team's effort to ensure a pleasant stay means a lot to us! Thank you for your kind comments. All of us here at the Embassy Suites by Hilton Boston Marlborough look forward to welcoming you back soon!

8/10 Good

Belinda

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Room and facilities were clean. Breakfast was amazing and the staff working breakfast friendly and caring, especially the men cooking the omelettes. Parking plentiful. We had an issue with getting our room cleaned (3 requests) never cleaned the 3 nights we were there and requested clean towels never showed. The Whirlpool was filled with little kids and kid toys. Parents were there using it as the kiddie pool. Complained to the front and no-one did anything about it.
Stayed 3 nights in Dec 2023
Response from Hotelmgmt on 13 Feb 2024
Thank you, Belinda, for your kind words about our clean accommodations and the quality of our complimentary breakfast. We're especially glad our breakfast team made your mornings brighter! However, we sincerely regret the opportunities that we missed to fulfill your housekeeping requests and address your concerns in the pool area. We aim to provide attentive care at all times and will address these oversights with our team to ensure they're not repeated. We look forward to welcoming you back and providing a more seamless experience soon.

10/10 Excellent

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly! Hotel was very clean!!
Stayed 3 nights in Feb 2024
Response from HotelMgmt on 7 Feb 2024
Jeremy, we're so glad that our welcoming service and spotless property impressed you! Thank you for the wonderful comments. We would love to have you back with us at the Embassy Suites by Hilton Boston Marlborough the next time you visit our area!

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotelmgmt on 6 Feb 2024
We're thrilled to receive your five-star rating, Dan! Your satisfaction is our top priority, and it's heartening to know we've succeeded. Thank you for staying with us, and we can't wait to welcome you back for another outstanding experience!

10/10 Excellent

Mary-K

Stayed 1 night in Feb 2024
Response from Hotelmgmt on 5 Feb 2024
Thank you for honoring us with a perfect score! We're excited for the opportunity to welcome you back soon.

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like Hilton hotels when we travel. This Embassy Suites in Marlborough MA, was very nice. Next time we visit Marlborough, we will use this again.
Stayed 1 night in Jan 2024
Response from Hotelmgmt on 3 Feb 2024
Reading we won you over and have become your top choice when in town is the highest compliment! Thank you, Joseph, from everyone at Embassy Suites by Hilton Boston Marlborough. We hope you will be back soon!

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool and hot tub area was warm and clean. The made to order breakfast was amazing.
Stayed 1 night in Jan 2024
Response from HotelMgmt on 30 Jan 2024
Barry, we are delighted you had an excellent stay and were pleased with our amenities and complimentary breakfast! Thank you for choosing us and sharing your five-star review. We hope you'll return to relax with us again soon at the Embassy Suites by Hilton Boston Marlborough!

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wow!
Definitely a bang for your buck. Wonderful onsite restaurant, fabulous complimentary breakfast, as well as a nightly welcome reception with complimentary snacks and beverages. EXTREMELY clean.
Stayed 1 night in Jan 2024
Response from HotelMgmt on 30 Jan 2024
We’re thrilled that you found so much value in your stay, Vanessa! Thanks so much for choosing the Embassy Suites by Hilton Boston Marlborough and highlighting our free, made-to-order breakfast, convenient on-site dining, and complimentary evening reception. It was our pleasure to offer everything you needed for a memorable experience, and we can’t wait to host you again!