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Friendly front desk staff, room was spacious and clean. Close to restaurants and shopping but not walkable
David
Stayed 1 night in May 2024
Response from Ashley on 11 May 2024
Thank you for taking the time to leave us a perfect rating! We're thrilled to hear that you enjoyed the friendliness of our front desk staff and found your room to be spacious and clean. We're also glad to be conveniently located near restaurants and shopping, although we regret that it's not within walking distance. Your feedback is appreciated, and we hope to welcome you back for another enjoyable stay soon!
Too many large trucks and trailers taking up multiple parking spaces.
Elizabeth
Stayed 3 nights in Apr 2024
Response from Ashley on 29 Apr 2024
I'm glad you rated your stay with us a 5/5! I'm sorry to hear about the inconvenience caused by large trucks and trailers taking up multiple parking spaces. We'll definitely take your feedback into consideration and work on optimizing our parking arrangements to ensure a smoother experience for all our guests. Thank you for bringing this to our attention!
Thank you for the excellent review! We're delighted that you enjoyed your stay with us and found our place to be very nice. If there's anything specific that stood out to you or any feedback you'd like to share, we'd love to hear it. We hope to have the pleasure of hosting you again in the future!
Thank you for your review! We appreciate your feedback and would love to know what we can do to turn your 4-star experience into a 5-star one. If there are any areas where we can improve, please don't hesitate to let us know. We value your input and hope to welcome you back for an even better stay in the future!
Thank you for your perfect rating and kind words! We're delighted to hear that you found our hotel clean and our staff friendly. Providing a welcoming and spotless environment is our priority, and we're thrilled that we met your expectations. We hope to have the pleasure of hosting you again in the future! If there's anything else we can do to enhance your next stay, please don't hesitate to let us know.
I was attending a meeting in Horseshoe Bay but, due to solar eclipse, I had to stay in Marble Falls, which is the closest town. I've always had good experience with Holiday Inn Express, and this one is no exception. Improvement can be made to the variety of breakfast.
WEI
Stayed 2 nights in Apr 2024
Response from Ashley on 17 Apr 2024
Thank you for choosing to stay with us during your time in Marble Falls! We're pleased to hear that you had a positive experience and that our hotel met your expectations. Your feedback regarding the breakfast variety is appreciated, and we'll certainly take it into consideration as we strive to enhance our offerings. We hope to have the opportunity to welcome you back in the future, perhaps under sunnier skies!
Thank you for your feedback! We're glad you had an overall positive experience. We understand that parking can sometimes be challenging and we're constantly looking for ways to improve this aspect of our service. Your input is valuable to us and we'll take it into consideration as we strive to enhance our guest experience. We hope to welcome you back again soon!
10/10 Excellent
amy
10 Apr 2024
amy
Stayed 1 night in Mar 2024
Response from Ashley on 2 May 2024
Thank you for the perfect score! We're thrilled to know you had a wonderful experience during your stay. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We can't wait to welcome you back!
This hotel was just fine…the room was large and the parking was easy. The breakfast buffet is similar to the usual buffets at other Holiday Inn Expresses—highly processed food and the pancake machine was out of service but the coffee was good. I would stay again.
Janet
Stayed 1 night in Apr 2024
Response from Ashley on 10 Apr 2024
Thank you for taking the time to share your feedback with us. We're delighted to hear that you found your room spacious and enjoyed the convenience of our parking facilities. Your comments regarding the breakfast buffet are duly noted, and we apologize for any inconvenience caused by the pancake machine being out of service. We'll certainly address this issue to ensure a smoother experience for our guests in the future. It's wonderful to hear that despite these minor setbacks, you would still consider staying with us again. We look forward to welcoming you back for another enjoyable stay at our hotel.
My second stay here and very agreeable accommodations. Clean and simple with kind and efficient staff. Comfy beds, hot showers and Keurig in the room. Internet is functional and easy to connect to as well.
Carling
Stayed 1 night in Apr 2024
Response from Ashley on 9 Apr 2024
Thank you for your wonderful review! We're thrilled to hear that you enjoyed your second stay with us and found our accommodations to be agreeable. Providing a clean and comfortable environment for our guests is a top priority, and we're delighted that you found our rooms to be clean and simple, with comfortable beds and hot showers.We're also pleased that you appreciated the kindness and efficiency of our staff. Ensuring a positive guest experience is important to us, and we're glad that our team could contribute to your enjoyment of your stay.It's great to hear that you found the amenities in your room, such as the Keurig coffee maker, to be convenient, and that the internet connection met your needs. Your satisfaction is important to us, and we hope to have the pleasure of welcoming you back for another exceptional stay in the future! If there's anything more we can do to enhance your experience, please don't hesitate to let us know.
We stayed 6 nights at this HI around the eclipse and had a very good time. Nice breakfast, large and clean room, comfortable beds and supper nice staff.
Seyed
Stayed 6 nights in Mar 2024
Response from Ashley on 11 Apr 2024
Thank you for choosing to stay with us during such a special event like the eclipse! We're thrilled to hear that you had a wonderful six-night stay with us. It's fantastic that you enjoyed our breakfast offerings, found your room spacious and clean, and that the beds were comfortable for a good night's sleep. Our team works hard to ensure our guests have a pleasant experience, so we're delighted to hear that they were able to contribute positively to your stay. We look forward to welcoming you back for another great experience in the future!
10/10 Excellent
KEVIN
Business traveller
4 Apr 2024
It was very clean. Good prices.
KEVIN
Stayed 1 night in Apr 2024
Response from Ashley on 9 Apr 2024
Thank you for your fantastic review! We're delighted to hear that you had a great experience during your stay with us. Ensuring a clean and comfortable environment for our guests is a top priority, and we're thrilled that you found our hotel to be very clean. Additionally, we're glad that our prices met your expectations and provided you with good value. Your satisfaction is important to us, and we hope to have the pleasure of welcoming you back for another excellent stay in the future! If there's anything more we can do to enhance your experience, please don't hesitate to let us know.
10/10 Excellent
MARITZA
17 Mar 2024
MARITZA
Stayed 2 nights in Mar 2024
Response from Ashley on 9 Apr 2024
Thank you for taking the time to rate your stay with us! We're glad to see that you had a positive experience during your time at our hotel. If there are any specific highlights you'd like to share or areas where we can improve, please feel free to let us know. We hope to have the opportunity to welcome you back for another enjoyable stay in the future!
this property is on top of a hill. the hill is covered in bluebonnets
young man working nights was very helpful
MARTHA
Stayed 3 nights in Mar 2024
Response from Ashley on 19 Mar 2024
Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you enjoyed your stay at our property and appreciated its scenic location atop the hill surrounded by beautiful bluebonnets. Our team works hard to ensure every guest has a memorable experience, and we're delighted to hear that our desk agent on staff was able to assist you and make your stay even more enjoyable. We hope to welcome you back again soon for another fantastic experience!
This hotel has a great view of the city and its front yard is full of bluebonnets. The weather was great. Breakfast gets an "A." I can't think of anything that earn any bad grades.
Roland
Stayed 3 nights in Mar 2024
Response from Ashley on 15 Mar 2024
Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed the stunning city views and the vibrant bluebonnets in our front yard. It's fantastic to know that you had great weather during your stay, allowing you to fully appreciate the beauty around us. We're especially glad that you found our breakfast offerings worthy of an "A" grade!At our hotel, providing exceptional experiences for our guests is always our top priority, and it's incredibly rewarding to receive such positive feedback. We hope to have the pleasure of welcoming you back for another delightful stay in the future!
We're thrilled to receive your perfect rating! Thank you for choosing our property for your stay and for taking the time to share your feedback. It's wonderful to hear that you had a fantastic experience with us. If there's anything we can do to make your next visit even better, please don't hesitate to reach out. We can't wait to welcome you back for another five-star stay!
It was so comfortable to come to after our busy days!
Vicky
Stayed 2 nights in Feb 2024
Response from Ashley on 2 Mar 2024
Thank you for taking the time to leave us such a positive review! We're thrilled to hear that you found our hotel to be a comfortable sanctuary after your busy days.Creating a welcoming and cozy atmosphere for our guests is always our goal, and we're delighted that we could provide you with a relaxing retreat during your stay.We appreciate your kind words and hope to have the pleasure of welcoming you back for another wonderful experience in the future. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know.
10/10 Excellent
Justin
Travelled with family and small children, Business traveller
Very clean and front desk employees were amazing. Definitely would return.
Justin
Stayed 1 night in Feb 2024
Response from Ashley on 21 Feb 2024
Thank you for sharing your positive experience with us! We are thrilled to hear that you found our hotel very clean and that our front desk team provided you with exceptional service.Your kind words mean a lot to us, and we truly appreciate your recommendation to return. We look forward to welcoming you back for another enjoyable stay in the future!
8/10 Good
Mary
Travelled with family
19 Feb 2024
Liked: Cleanliness, staff & service, amenities
The only reason I gave the facilities average was because we didn’t like the shower with no light the lights in he bathroom were on each side of the mirror on the other side of the bathroom so the shower area was dark so we couldn’t see which bottle was the soap, shampoo or conditioner that were hanging in the shower. The vending machine on our floor the 2nd was out of goodies so we had to go down to the main floor. The beds were comfy,the breakfast was good although they ran out of coffee. But we would stay here again
Mary
Stayed 1 night in Feb 2024
Response from Ashley on 21 Feb 2024
Thank you for taking the time to share your feedback with us. We appreciate your thorough review and are delighted to hear that you found the beds comfy and enjoyed the breakfast offerings during your stay.We apologize for any inconvenience caused by the shower area's lighting arrangement and the vending machine on your floor being out of stock. Your feedback regarding these issues will be shared with our management team for further evaluation and improvement.Regarding the coffee shortage during breakfast, we sincerely apologize for this oversight and assure you that we will take measures to ensure it doesn't happen again in the future.Despite the challenges you experienced, we are grateful for your positive sentiment and willingness to stay with us again. We look forward to the opportunity to welcome you back and provide you with an even more enjoyable experience.
Thank you for sharing your glowing review! We're delighted to hear that you had a perfect 10/10 experience with us. Providing exceptional service and exceeding our guests' expectations is always our goal, and we're thrilled that we achieved that during your stay. Your satisfaction means the world to us, and we can't wait to welcome you back for another outstanding visit. If there's anything specific you loved about your stay or any suggestions you have for us to make future experiences even better, please feel free to share. We look forward to hosting you again soon!
Thank you so much for giving us a perfect rating! We're delighted to hear that you had a fantastic experience with us. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon!
Thank you for your feedback and for choosing to stay with us. We're glad to hear that you found our property to be clean. We're always striving to provide a comfortable and enjoyable experience for our guests. If there's anything specific you feel we could improve upon to earn that extra star next time, please feel free to share. We appreciate your input and hope to have the opportunity to exceed your expectations in the future!
Thank you so much for taking the time to leave us a fantastic 5-star review! We're delighted to hear that you had a positive experience during your stay with us. Our team works hard to ensure that our guests feel welcome and have a comfortable and enjoyable stay, so it's incredibly rewarding to receive your positive feedback.We appreciate your kind words and are thrilled to know that we were able to meet your expectations. If there's anything specific that stood out to you or if there are any suggestions you'd like to share, we would love to hear more. Your insights are valuable to us as we strive to continuously improve our services.Once again, thank you for choosing us, and we look forward to welcoming you back in the future. If there's anything we can do to make your next stay even more memorable, please don't hesitate to let us know.Safe travels and best regards
8/10 Good
Dayna
25 Jan 2024
Dayna
Stayed 1 night in Jan 2024
Response from Ashley on 28 Jan 2024
Thank you for taking the time to share your feedback with us. We appreciate your rating of 8/10 and are pleased to hear that you had a positive experience during your stay. Your input is invaluable to us as we continuously strive to enhance our services.We'd love to learn more about your experience and how we can improve to earn that perfect 10 from you in the future. If there are specific areas where we can make enhancements or if there's anything you believe would contribute to a better stay, please feel free to share your thoughts with us. Your feedback is instrumental in helping us provide an even better experience for our guests.Thank you once again for choosing us, and we hope to have the opportunity to welcome you back for an even more enjoyable stay.
10/10 Excellent
Adam
25 Jan 2024
Adam
Stayed 1 night in Jan 2024
Response from Ashley on 28 Jan 2024
Thank you so much for taking the time to leave us a fantastic 10/10 review! We're delighted to hear that you had a positive experience during your stay with us. Our team works hard to ensure that our guests feel welcome and have a comfortable and enjoyable stay, so it's incredibly rewarding to receive your positive feedback.We appreciate your kind words and are thrilled to know that we were able to meet your expectations. If there's anything specific that stood out to you or if there are any suggestions you'd like to share, we would love to hear more. Your insights are valuable to us as we strive to continuously improve our services.Once again, thank you for choosing us, and we look forward to welcoming you back in the future. If there's anything we can do to make your next stay even more memorable, please don't hesitate to let us know.Safe travels and best regards
Thank you for taking the time to leave a review! We appreciate your feedback and are glad to hear that you had a positive experience overall. If there's anything specific you think we could improve upon to make it a 5/5 experience for you, please let us know. Your input is valuable, and we look forward to serving you even better in the future.
10/10 Excellent
Dora
20 Jan 2024
Dora
Stayed 1 night in Jan 2024
Response from Ashley on 23 Jan 2024
Thank you so much for your positive review! We're thrilled to hear that you had a 5/5 experience with us. If there's anything specific you enjoyed or if you have any suggestions for improvement, feel free to share. We appreciate your feedback and hope to have the pleasure of serving you again in the future!
Thank you so much for your positive review! We're thrilled to hear that you had a 5/5 experience with us. If there's anything specific you enjoyed or if you have any suggestions for improvement, feel free to share. We appreciate your feedback and hope to have the pleasure of serving you again in the future!
Thank you for the fantastic 10/10 rating! We're delighted to hear that you had such a wonderful experience. If there's anything specific you loved about your stay or any suggestions you have for us, feel free to share. We aim to provide exceptional service, and your feedback is greatly appreciated. We look forward to welcoming you back for another perfect experience in the future!
We had a horrible time at a motel 6, last time we were here. So happy we checked you all out..great stay, clean and friendly..will be coming back soon
Charles
Stayed 2 nights in Dec 2023
Response from Ashley on 23 Jan 2024
Thank you so much for your positive review! We're thrilled to hear that you had a 5/5 experience with us. If there's anything specific you enjoyed or if you have any suggestions for improvement, feel free to share. We appreciate your feedback and hope to have the pleasure of serving you again in the future!
8/10 Good
Nancy
18 Dec 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Water pressure is nil. Free breakfast was ok but the coffee was so weak we could see the bottom of the cup. I will not stay here again The staff is nice and the place is. Clean.
Nancy
Stayed 1 night in Dec 2023
Response from Ashley on 23 Jan 2024
Thank you for taking the time to leave a review! We appreciate your feedback and are glad to hear that you had a positive experience overall. If there's anything specific you think we could improve upon to make it a 5/5 experience for you, please let us know. Your input is valuable, and we look forward to serving you even better in the future.
10/10 Excellent
Carol
18 Dec 2023
Carol
Stayed 1 night in Dec 2023
Response from Ashley on 23 Jan 2024
Thank you for the fantastic 10/10 rating! We're delighted to hear that you had such a wonderful experience. If there's anything specific you loved about your stay or any suggestions you have for us, feel free to share. We aim to provide exceptional service, and your feedback is greatly appreciated. We look forward to welcoming you back for another perfect experience in the future!
10/10 Excellent
JERRIE
27 Nov 2023
JERRIE
Stayed 1 night in Nov 2023
Response from Ashley on 23 Jan 2024
Thank you so much for your positive review! We're thrilled to hear that you had a 5/5 experience with us. If there's anything specific you enjoyed or if you have any suggestions for improvement, feel free to share. We appreciate your feedback and hope to have the pleasure of serving you again in the future!
10/10 Excellent
jamie
23 Nov 2023
Liked: Cleanliness
jamie
Stayed 1 night in Nov 2023
Response from Ashley on 23 Jan 2024
Thank you so much for your positive review! We're thrilled to hear that you had a 5/5 experience with us. If there's anything specific you enjoyed or if you have any suggestions for improvement, feel free to share. We appreciate your feedback and hope to have the pleasure of serving you again in the future!
The staff members were courteous and helpful and the room was clean and the bed comfortable. The only treadmill was not working so that was a disappointment. Parking was tight on both Friday and Saturday nights but OK on Thursday and Sunday nights. The breakfast selection was good although something other apples would be appreciated for the fruit selections.
David J
Stayed 3 nights in Nov 2023
10/10 Excellent
Susan
6 Nov 2023
Susan
Stayed 1 night in Nov 2023
10/10 Excellent
Angela
6 Nov 2023
Angela
Stayed 1 night in Nov 2023
Response from Ashley on 23 Jan 2024
Thank you so much for your positive review! We're thrilled to hear that you had a 5/5 experience with us. If there's anything specific you enjoyed or if you have any suggestions for improvement, feel free to share. We appreciate your feedback and hope to have the pleasure of serving you again in the future!
Not the room I requested months ago!!! I requested a king bed months ago. Got there two doubles! They couldn’t fix it either! Won’t be going back.
Michael
Stayed 1 night in Oct 2023
Response from John on 7 Nov 2023
Hi Im sorry you were not happy with your room type. You had requested a standard flow through room on your reservation which the hotel selects the available room type. When booking make sure to select a king room so this doesn't happen to you in the future. Again apologize we weren't able to fulfill your request at the time of check in due to room type selection