In-room safe, desk, iron/ironing board, free WiFi

Reviews of Red Roof Inn PLUS+ Boston - Mansfield/ Foxboro

2.5 out of 5

Reviews

7.6

Good

Rating 10 - Excellent. 346 out of 1002 reviews" "
Rating 8 - Good. 323 out of 1002 reviews" "
Rating 6 - Okay. 179 out of 1002 reviews" "
Rating 4 - Poor. 92 out of 1002 reviews" "
Rating 2 - Terrible. 62 out of 1002 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

John

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

8/10 Good

Sharon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too noisy
Stayed 2 nights in May 2024
Response from Kerry-Lee RediResponse Specialist on 22 May 2024
Dear Sharon,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ BOSTON - MANSFIELD/ FOXBORO. I was sorry to read your stay was noisy. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services here at Red Roof. Thank you again for sharing your experience. We look forward to seeing you again in your future travels.Sincerely,Kerry-Lee Red Roof ManagementRediResponse Specialist

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Light-hearted and knowledgeable, the check-in staff made the traffic debacle a little more bearable. They greeted us expeditiously and professionally with a dash of humor and smiles.
Stayed 1 night in May 2024
Response from Kerry-Lee RediResponse Specialist on 20 May 2024
Dear Melissa,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ BOSTON - MANSFIELD/ FOXBORO. I was glad to read you liked our knowledgeable staff at check in who greeted you expeditiously and professionally. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services here at Red Roof. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kerry-Lee Red Roof ManagementRediResponse Specialist

6/10 Okay

David, Satellite Beach

Liked: Staff & service
Stayed 1 night in May 2024
Response from Xao RediResponse Specialist on 15 May 2024
I appreciate the time that you took to share your sentiments with us, David. Our team at the Red Roof Inn PLUS+ Boston - Mansfield/ Foxboro appreciated your 3/5 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,XaoRed Roof ManagementRediResponse Specialist

10/10 Excellent

Yamantina, Bridgewater

Stayed 1 night in Apr 2024
Response from Oniel Rediresponse Specialist on 11 May 2024
Thank you Yamantina, for taking the time to write a review of your stay at the Red Roof Inn PLUS+ Boston - Mansfield/ Foxboro. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRedRoof ManagementRediresponse Specialist

10/10 Excellent

Janie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Adraine Rediresponse Specialist on 30 Apr 2024
Hello Janie, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ BOSTON - MANSFIELD/ FOXBORO and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

4/10 Poor

karen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Area is awful
Stayed 3 nights in Mar 2024
Response from LaTunde RediResponse Specialist on 27 Apr 2024
Dear Karen,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ BOSTON - MANSFIELD/ FOXBORO. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the area. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 Excellent

Kerry

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Dannielle Rediresponse Specialist on 23 Apr 2024
Hello Kerry, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ BOSTON - MANSFIELD/ FOXBORO and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

8/10 Good

Ricky

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience, however, no microwave or refrigerator was in the room...
Stayed 1 night in Apr 2024
Response from Dannielle Rediresponse Specialist on 23 Apr 2024
Dear Ricky,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ BOSTON - MANSFIELD/ FOXBORO. We are sorry about the inconvenience caused due to the lack of microwave and refrigerator, however, we are happy to read that you had a overall great experience. On your next stay if you would like to be provided with these amenities, please reserve our deluxe or superior rooms. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We do hope you will choose to stay with us again at Red Roof so we can have the opportunity to provide you with a better experience.Sincerely,Dannielle Red Roof ManagementRediresponse Specialist

2/10 Terrible

James

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Worst place I have ever stayed..
Stayed 1 night in Apr 2024
Response from Dannielle Rediresponse Specialist on 21 Apr 2024
Dear James,Thank you for taking the time to share your feedback regarding your experience at the RRED ROOF PLUS+ BOSTON - MANSFIELD/ FOXBORO. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the overall stay you had. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for posting your review. We do hope you will choose to stay with us again at Red Roof so we can have the opportunity to provide you with a better experience.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

4/10 Poor

Michael

Good luck
Stayed 1 night in Apr 2024
Response from Nishaye RediResponse Specialist on 18 Apr 2024
Hello Michael,Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn PLUS+ Boston - Mansfield/ Foxboro. We are sorry you had a less than satisfactory experience, prompting your 2/5 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

6/10 Okay

Josh

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The beds were worn out and had broken springs.
Stayed 2 nights in Apr 2024
Response from Oniel Rediresponse Specialist on 17 Apr 2024
I want to thank you for taking the time to post a review of your stay at the Red Roof Inn PLUS+ Boston - Mansfield/ Foxboro. Please accept our most sincere apologies for the discomfort caused by the bed in the room you were assigned. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks once more and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

10/10 Excellent

Francine

Stayed 1 night in Apr 2024
Response from Nishaye RediResponse Specialist on 28 Apr 2024
Hello Francine, The staff at the Red Roof Inn PLUS+ Boston - Mansfield/ Foxboro and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

6/10 Okay

molly

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Nishaye RediResponse Specialist on 13 Apr 2024
Hello Molly, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Boston - Mansfield/ Foxboro and I appreciate your 3/5 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

8/10 Good

Dawn

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for being pet Friendly.
Stayed 1 night in Apr 2024
Response from LaTunde RediResponse Specialist on 4 Apr 2024
Dear Dawn,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ BOSTON - MANSFIELD/ FOXBORO. I'm so glad we earned your 4/5 score. At Red Roof we are overwhelmed to read that you were pleased with our pet friendly accommodations. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Deneen

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greg at the front desk was extremely friendly and helpful. My room was very clean and bright and welcoming. The location is very convenient to 495 and 95.
Stayed 1 night in Mar 2024
Response from LaTunde RediResponse Specialist on 3 Apr 2024
Dear Deneen,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ BOSTON - MANSFIELD/ FOXBORO. It's great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof we are thrilled to know that your room was welcoming, the location was very convenient and all the positives that you highlighted. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was
Stayed 1 night in Mar 2024
Response from Tianna RediResponse Specialist on 7 Mar 2024
Hello Susan,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Boston - Mansfield/ Foxboro and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Oshane RediResponse Specialist on 27 Feb 2024
Hello Philip, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ BOSTON - MANSFIELD/ FOXBORO and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

10/10 Excellent

thomas

Stayed 2 nights in Jan 2024
Response from Olivia RediResponse Specialist on 27 Jan 2024
Hello Thomas, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Boston - Mansfield/ Foxboro and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OliviaRed Roof Management RediResponse Specialist

4/10 Poor

Owyn

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There was so mucj garbage on the property. I stayed for a week and the same garbage stayed on the ground the whole time. My hallway got vaccumed once. The elevator never got cleaned and there was spit in there.
Stayed 7 nights in Jan 2024
Response from Xao RediResponse Specialist on 19 Jan 2024
Thank you for taking the time to tell us about your experience at the Red Roof Inn PLUS+ Boston - Mansfield/ Foxboro, Owyn. I am sorry that your experience did not meet your expectations. You stated that the poor cleanliness, such as the littered property and the unclean elevator, hindered your stay. Please accept our apologies for its impact on your stay.Thanks to your feedback, Red Roof can work towards making the necessary changes. It would be our pleasure to provide you with better stays going forward.Very truly yours,Red Roof Management

6/10 Okay

Louis

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Could be updated
Stayed 1 night in Jan 2024
Response from Carla RediResponse Specialist on 11 Jan 2024
Dear Louis,We appreciate you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Boston - Mansfield/ Foxboro. Thank you for your 3/5 score following your stay. However, it seemed your stay fell short of your expectation due to the situation you described regarding that our hotel needs updating. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Sharma RediResponse Specialist on 1 Jan 2024
Hello Joseph, Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ BOSTON - MANSFIELD/ FOXBORO and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Kerry-Lee RediResponse Specialist on 28 Dec 2023
Hello Thomas, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF PLUS+ BOSTON - MANSFIELD/ FOXBORO. It’s great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof, we aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review and we can’t wait to see you under our roof soon. Sincerely, Red Roof Management

8/10 Good

John

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay if going to Gillette. Easy ride
Stayed 2 nights in Dec 2023
Response from Nishaye RediResponse Specialist on 16 Dec 2023
Hello John, The staff at the Red Roof Inn PLUS+ Boston - Mansfield/ Foxboro and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience an you loved the convenience of our location, which resulted in your 4/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof team as we strive to continuously improve the quality of our services.Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities
Property was great for what it was and the staff was excellent
Stayed 1 night in Dec 2023
Response from Carla RediResponse Specialist on 11 Dec 2023
Dear Matthew, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Boston - Mansfield/ Foxboro. It is always rewarding to see responses like yours as we aim to deliver a great experience for all our guest. You mentioned how pleased you were with property and staff, prompting your 5/5 score. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you in your future travels. We hope to continue to provide great experiences for you. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

4/10 Poor

Nixon

Disliked: Cleanliness, amenities
Stayed 2 nights in Dec 2023
Response from Carla RediResponse Specialist on 8 Dec 2023
Hello Nixon, Thank you for taking a moment to complete our survey. At the Red Roof Inn PLUS+ Boston - Mansfield/ Foxboro we strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

6/10 Okay

Donna

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Chirell RediResponse Specialist on 5 Dec 2023
Dear Donna,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Boston - Mansfield/ Foxboro and I are saddened to see your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRediResponse Specialist

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fast check in. For the price, perfectly fine room quality.
Stayed 2 nights in Nov 2023
Response from Carla RediResponse Specialis on 1 Dec 2023
Dear William, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Boston - Mansfield/ Foxboro. It is rewarding to see that you enjoyed your stay, resulting in your 10/10 score. You mentioned how pleased you were with how fast check-in was, the value to price ratio and the perfectly fine room quality. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to continue to provide great experiences for you. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Carla Red Roof Management RediResponse Specialist

2/10 Terrible

Brian

Stayed 2 nights in Nov 2023
Response from Carla RediResponse Specialist on 21 Dec 2023
Hello Brian, Thank you for taking a moment to complete our survey. At the Red Roof Inn PLUS+ Boston - Mansfield/ Foxboro we strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good night sleep
Room was clean and spacious with everything needed ,wish also had breakfast available.
Stayed 1 night in Nov 2023
Response from Nishaye RediResponse Specialist on 20 Nov 2023
Dear Valued Guest,Thank you for taking the time to tell us about your stay at the Red Roof Inn PLUS+ Boston - Mansfield/ Foxboro. Our Red Roof team strive to provide guest with a great experience, so I'm happy to see that you loved the breakfast, the cleanliness and the quantity of the room, prompting your 8/10 score. We always enjoy hearing about the positive experiences our guests have at our hotels. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

8/10 Good

Timothy

Liked: Staff & service
Room was nice, good for the price. Shower stall was dirty (hair), and needs an upgrade (gobs of caulking). But rest of room was clean, staff helpful.
Stayed 1 night in Nov 2023
Response from Carla Red Roof Management on 12 Nov 2023
Dear Timothy,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Boston - Mansfield/ Foxboro. I am so glad to read that you were pleased with the room, the value to price ratio and the helpfulness of the staff. However, you mentioned that the shower stall lacked cleanliness, that it is in need of an upgrade and the other concerns you listed. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist

8/10 Good

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was as expected,clean and good location near the interstate
Stayed 5 nights in Oct 2023
Response from Sashauna Red Roof Management on 3 Nov 2023
Dear Victor,Thank you for taking the time to complete our guest survey regarding your recent stay at the Red Roof Inn PLUS+ Boston - Mansfield/ Foxboro. I'm so glad you were pleased with the cleanliness and the good location, prompting your 4/5 score. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

6/10 Okay

Corey

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Carla Red Roof Management on 1 Nov 2023
Hello Corey, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Boston - Mansfield/ Foxboro and I thank you for your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist

6/10 Okay

Brock

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 14 nights in Oct 2023
Response from Carla Red Roof Management on 29 Oct 2023
Hello Brock, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Boston - Mansfield/ Foxboro and I thank you for your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist

2/10 Terrible

Eric

Stayed 1 night in Oct 2023
Response from Carla Red Roof Management on 23 Oct 2023
Hello Eric, Thank you for taking a moment to complete our survey. At the Red Roof Inn PLUS+ Boston - Mansfield/ Foxboro we strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist

8/10 Good

Elizabeth

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was pleasant & polite. Pet friendly was a huge plus!
Stayed 3 nights in Oct 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Our room wasn't ready when we checked-in at 6pm. The shower didn't drain and we could feel the springs in the mattress. My boyfriend woke up with back pain.
Stayed 1 night in Oct 2023
Response from Carla Red Roof Management on 19 Oct 2023
Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Boston - Mansfield/ Foxboro. I was disheartened to read that your stay fell short of your expectation due to the situation you described regarding the room not being ready when you checked in, the shower did not drain and the other concerns you listed. Please accept our sincerest apologies for the negative impact this had on your stay. I will be sharing your feedback with management to ensure that your concerns are addressed. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. We value your business and would like to assure you that this is not reflective of our usual standards. We hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

6/10 Okay

Michael

Stayed 2 nights in Oct 2023
Response from Carla Red Roof Management on 29 Oct 2023
Hello Michael, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Boston - Mansfield/ Foxboro and I thank you for your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist

4/10 Poor

Neev

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities
Staffs are very nice. Broken walls. Bathroom was dirty with previous guest hair in bathtub. Walls are very thin. No acoustic. You can hear everything from neighbors upstairs to neighbors next door conversation. Pet friendly which results in different dogs barking in the hallway very early in the morning and wake u up. Overall unclean and loud.
Stayed 3 nights in Oct 2023
Response from Carla Red Roof Management on 18 Oct 2023
Dear Neev,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Boston - Mansfield/ Foxboro. I am glad to read that you were pleased with our staff. However, it seemed your stay fell short of your expectation due to the situation you described regarding the broken walls, the uncleanliness of the bathroom and the other concerns you listed. We understand that your overall experience fell far below your expectations, and we are committed to making improvements to ensure that this does not happen in the future. I will be sharing your feedback with management to ensure that your concerns are addressed. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. We value your business and would like to assure you that this is not reflective of our usual standards. We hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

6/10 Okay

Brock

Stayed 7 nights in Sep 2023
Response from Carla Red Roof Management on 13 Oct 2023
Hello Brock, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Boston - Mansfield/ Foxboro and I thank you for your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist

4/10 Poor

Michel

Travelled with family
We find food on floor when we check in .
Stayed 1 night in Oct 2023
Response from Carla Red Roof Management on 11 Oct 2023
Dear Michel,Thank you for taking the time to tell us about your experience at the Red Roof Inn PLUS+ Boston - Mansfield/ Foxboro. The staff and I are disheartened to see that your experience is less than satisfactory, prompting your 2/5 score. Please accept our sincerest apologies as it seemed your stay fell short of your expectation due to the situation you described regarding finding food on the when after you checked-in. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,CarlaRed Roof Management RediResponse Specialist

10/10 Excellent

Loy

Travelled with family
It was okay for a last minute choice.
Stayed 7 nights in Oct 2023
Response from Carla Red Roof Management on 11 Oct 2023
Dear Loy,Thank you for taking the time to tell us about your experience at the Red Roof Inn PLUS+ Boston - Mansfield/ Foxboro. I am glad to read that you had an okay stay, prompting your 5/5 score. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof Management RediResponse Specialist

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Nishaye RediResponse Specialist on 10 Oct 2023
Dear George, Thank you for taking a moment to complete our survey. Everyone here at the Red Roof Inn PLUS+ Boston - Mansfield/ Foxboro was proud to see your 4/5 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Feedback from our guests is always welcome as our Red Roof team strive to continuously improve the quality of our services. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

4/10 Poor

Frederic

Travelled with group
Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Carla Red Roof Management on 9 Oct 2023
Hello Frederic, Thank you for taking a moment to complete our survey. At the Red Roof Inn PLUS+ Boston - Mansfield/ Foxboro we strive to provide guests with all the comforts of home, so I am disappointed to see your 4/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist

2/10 Terrible

Richard, Rye

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
BUGS!
Stayed 1 night in Oct 2023
Response from Carla Red Roof Management on 9 Oct 2023
Dear Richard,I appreciate you sharing your feedback following your stay at the Red Roof Inn PLUS+ Boston - Mansfield/ Foxboro. I was saddened to read that your stay fell short of your expectations due to the insects you reported. Please know that Red Roof work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,CarlaRed Roof Management RediResponse Specialist

6/10 Okay

Timothy

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The atmosphere is laid back and the price was right at the time. Unfortunately, we had to clean our own room. Found broken glass, eye lashes, and other trash on the floor from previous guests.
Stayed 3 nights in Sep 2023
Response from Nishaye RediResponse Specialist on 8 Oct 2023
Dear Timothy, Thank you for taking the time to tell us about your stay at the Red Roof Inn PLUS+ Boston - Mansfield/ Foxboro. It's great to hear that despite the concerns you had, you liked our atmosphere and our reasonable prices, prompting your 3/5 score. However, I was saddened to read that your stay fell short of your expectations due to the possible lack of cleanliness. We value your business and would like to assure you that this is not reflective of our usual standards. Please accept our sincerest apologies for the impact this had on your stay with us. It is important to know that we value your feedback and your comments will be taken into consideration as we strive to continuously improve the quality of our services.We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,NishayeRed Roof ManagementRediResponse Specialist

8/10 Good

Paul

Stayed 1 night in Sep 2023
Response from Carla Red Roof Management on 3 Oct 2023
Hello Paul, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Boston - Mansfield/ Foxboro and I thank you for your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist

10/10 Excellent

Catherine, Queens

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Sep 2023
Response from Linton Red Roof Management Rediresponse Specialist on 30 Sept 2023
Dear Catherine,Thank you for telling us about your recent visit to RED ROOF PLUS+ BOSTON - MANSFIELD/ FOXBORO. I was happy to read that our hotel was great place for your stay. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Once more, thank you for posting your review. Our team at Red Roof look forward to having you visit with us again in the future.Sincerely,LintonRed Roof ManagementRediresponse Specialist

10/10 Excellent

Carmen

Stayed 1 night in Sep 2023
Response from Carla Red Roof Management on 22 Oct 2023
Hello Carmen, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Boston - Mansfield/ Foxboro and I appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof Management RediResponse Specialist

8/10 Good

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service beat most 5 star hotels I have stayed in. The staff went above and beyond for dining options and shuttle service to the concert. Very Friendly even though they were checking in at least 20 people in the same 30 mins. Bravo Red Roof!
Stayed 1 night in Sep 2023
Response from Linton Red Roof Management Rediresponse Specialist on 29 Sept 2023
Hi Lisa,Thank you for telling us about your recent visit to RED ROOF PLUS+ BOSTON - MANSFIELD/ FOXBORO. It's rewarding to read that our hospitable staff met your needs. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services.We can’t wait to see you under our roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price. Sincerely,LintonRed Roof ManagementRediresponse Specialist