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Reviews of White Knight Hotel Intramuros

3 out of 5
White Knight Hotel Intramuros
Plaza San Luis Complex General Luna St., Intramuros, Manila, Manila

Reviews

7.6

Good

Rating 10 - Excellent. 68 out of 311 reviews" "
Rating 8 - Good. 146 out of 311 reviews" "
Rating 6 - Okay. 61 out of 311 reviews" "
Rating 4 - Poor. 23 out of 311 reviews" "
Rating 2 - Terrible. 13 out of 311 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

Lyne, Millersburg

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
You get what you pay for!! The price is good with a great surroundings of museum, church, fort and parks near by Walking distance to restaurants. But our room needed much TLC. No water in the room, no toilet paper, sink was leaking and the floor was soaking wet....thank goodness it was just 1 night.
Stayed 2 nights in Feb 2024

4/10 Poor

John, West Chiltington

Disliked: Cleanliness, property conditions & facilities
It is in a prime tourist location but the room we were given was filthy. The AC had broken fins on the deflector which meant you could put your hand inside, the bed sagged in the middle, the windows had shutters over them sealed with Sellotape. There was no drinking water in the room and the fridge had been unplugged. No soap, no toilet paper in bathroom. Not what one would expect.
Stayed 1 night in Feb 2024

4/10 Poor

Frenilyn

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Samuele

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
A very dirty and poorly maintained property. Staff tried to claim the security deposit was not submitted and only returned after threat to contact police. I do not recommend this hotel.
Stayed 3 nights in Oct 2023

4/10 Poor

Madrono Jr

Stayed 2 nights in Aug 2023

6/10 Okay

Chris, Austin

Stayed 1 night in Jun 2023

6/10 Okay

Verified traveller

no elevator! Parking was across the hotel in the church nearby but collects cash payment ( sketchy). Receptionist should give info about nraeby event like the famous cultural dinner show nearby. We are not aware about that we could have swing by and watch it. No hot water despite the portable switch for hot water on the shower. Its not working.
Stayed 1 night in Jan 2023

4/10 Poor

Danie

Stayed 2 nights in Dec 2022

4/10 Poor

Lovel

Disliked: Amenities, property conditions & facilities
The location is great. However, there was no hot water available for a shower. Despite a change of room I had the same issue. And at one point there was no water in the shower at all so i had to use the bucket. Staff spoke limited english and could barely help with recommendations on where to dine and things to do in the area.
Stayed 1 night in Nov 2022

6/10 Okay

Marilyn

Stayed 3 nights in Nov 2022

4/10 Poor

trina

Travelled with group
Disliked: Room comfort
disappointing
first impressions were good - nice looking hotel in a nice area. But it went downhill from there. rooms weren't ready, tv's didn't work, no satellite tv when they did work, average dinner, slow service - all no real bother but the clincher was we had no flowing water for the whole stay - so no showers. they had to bucket up water so we could use the toilet
Stayed 1 night in Oct 2022

8/10 Good

George

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jul 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best in Intramuros
Staff is kind and accomodating
Stayed 1 night in May 2021
Response from Joy on 29 Jun 2021
Thank you from wkhi team.

6/10 Okay

HITOSHI

Stayed 1 night in Mar 2020

4/10 Poor

Ian

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Oh dear what a shame.....
Extremely disappointing. Stayed for 3 nights with family. My wife and i were in an executive room. Executive it was not. Unable to use shower for the whole 3 days as it spat out no more than a few drips. Reported but made no difference. Reported a bulb gone at start but it never got changed. Annoying that every day you have to re-set your key card. Staff lacking in any gumption and maintenance is really poor. A hotel with great potential but seriously neglected. What a shame.
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Quaint, but a bit jaded, hotel in the heart of the venerable walled city of Manila - Intramuros. The place could use some updates, but the food was quite good and the staff were friendly and efficient. I would stay there again... and have already recommended the place to out of town friends.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2020

4/10 Poor

ROBERTO

Disliked: Staff & service, property conditions & facilities, room comfort
Bad service & overpriced. Will not go back.
We stay 7 nights an were not happy with the Hotel. Here why: 1-at check in (6pm) we weren't given any information. This hotel has some weird rules, example: the door electronic key need to be update every day, even more than once a day otherwise it will not work. The Hotel will provide 1bottle of refill water a day only if they make up the room, to make up the room you need to put a sign outside, for the wifi you need to request at a reception a code that is changing every day. No one of this information was provided 2-the bed is not confortable at all, is too small and soft. 3-the air conditioning is on the floor blowing directly on the bed, even with low fan speed you get a countinous cold air flow. The room was on the 3rd floor under the roof, too hot without AC 4-is impossible to take a good shower: pressure low and water cold 5-the Hotel is noisy, last night before departure at 2am there was a guy cleaning the carpet outside our room. Dragging heavy equipement and listening at some music 6-the Hotel extras are overpriced: as you will need some water you will either buy outside or ask the Reception to send some (bare in mind that the telephone in the room is not working, so you will need to walk 3 floor to do that). One small bottle of water outside cost between 10 to 25 pesos (depending where you buy), in this Hotel was 71 pesos 7-the food at Hotel Restaurant is awful and off course overpriced. Don't eat there
Stayed 7 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
It’s a lovely old building but just a little tired and in need of some tlc. Perfect location in the heart of Intramuros with a variety of sites, restaurants and street food options.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
Stayed 1 night in Nov 2019

10/10 Excellent

Susan, NY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always stay at the White Knight Hotel when we are in Manila. It's a old-world style, in an old building with charming little courtyards and a sweet rooftop patio. I love the beautiful tropical plants; wish I could grow them at home. The staff is always kind and helpful; great with laundry, dry cleaning, any little thing you need, and our room is always immaculate (thanks April). The onsite restaurant/bar is super convenient; it's so nice not to have to go out onto the street when you're hungry or feel like a drink.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Four words: UNESCO World Heritage Site. That alone makes it worth the trip. If you love history or Spanish colonial architecture, this hotel is a must-visit. The building may look like something out of Pirates of the Caribbean, but it's modern on the inside and has free WiFi as an amenity. The hotel is within walking distance of Ft. Santiago (that's St. James the Greater for all you non-Spanish speakers), which has been under Spanish, British, American, and Japanese control and was the site of the Manila massacre during World War II, and the hotel is also close to San Agustin Church and Museum as well as the Manila Cathedral. I felt as though I got incredible value for the money. Location is this hotel's strongest suit, and the reason I take a vacation is to see sites, not sit around the hotel--that said, this hotel has plenty to do--definitely try the "electric chariot" tours.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the white knight intramuros. I live history so the fact that it was near the UNESCO heritage site was a real treat as I usually do enjoy learning a bit about other countries histories. What made it even better was that the architecture of the hotel showed this old charm while still looking classy.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably my favorite thing about this hotel is the nostalgic vintage building. The rooms are clean and straightforward with nice amenities like free wi-fi and a minifridge. Room service was available all day and there as a casual restaurant on site. It's within walking distance to some neat heritage sites as well. All in all great value for the reasonable price.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The White Knight Hotel Intramuros is located at the best location in the city. I just became fan of the cleanliness they have at their hotel. You won’t feel like you’re at some hotel as you will feel like at home. Management is super-fast and we don’t have to wait for anything we want. The price is very fare for the services we get from the hotel. Literally happy to have a stay at White Knight Hotel Intramuros.
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
No breakfast, no parking, one rude staff
Stayed 2 nights in Jul 2019

10/10 Excellent

Honey, Cebu

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the cleanliness and service of the facility and the staff. It is in a nice location. Felt safe and secure.
Stayed 15 nights in Jun 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Jun 2019

10/10 Excellent

Virgilio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

2/10 Terrible

Verified traveller

Stayed 4 nights in May 2019

10/10 Excellent

John Rey Cabrera

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

10/10 Excellent

Jong, Iloilo, Ph

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The room was well maintained even it is already old.
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Comfortable plAce
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2019

8/10 Good

jan-ove

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice quiet,no party.
good hotel,nice personal,clean,no elevator,very nice buldings around,only bars in hotel.
Stayed 2 nights in Feb 2019

8/10 Good

Arthur

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Situated in the heart of Intramuros, the location should be the big selling point here, but it turns out that the hotel is right next to an unemployment office for sailors (!), meaning the neighborhood gives off a distinctly menacing vibe, especially at night. This, combined with the numerous problems with cleanliness we observed (a room presented with absolutely filthy coffee mugs upon check-in, no toilet paper in one room, broken toilet in another, faulty hot water heater in a third, a cockroach, and a disturbingly high number of ants everywhere), means the next time I'm in Intramuros, even their rock-bottom prices probably won't convince me to stay here again :(
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent location in historic part of Manila. Great price. Good service
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my favorite hotel in the whole world. Class and comfort at a good price. That said, the wifi is just meh. And the shower never gets HOT, it just gets hot enough. But I love this place.
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel
Stayed 1 night in Nov 2018

8/10 Good

GM, Mindanao, Philippines

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is quite old and although the building complex has a very Spanish vibe to it, it also evokes an eerie feeling when you look out your window and discover the attached structure at the back, almost like Vigan but not quite like it. Because the structure is old, the room is expectedly very traditional with old AC unit, old chandelier and old lampshade. Surprisingly however, everything was working perfectly, including the hair dryer in the bathroom (clap, clap, clap; I left my dryer at home and was already preparing to buy another one but the hotel hair dryer just saved my day) and even the electric heater (and yea, you get fresh packets of coffee and tea everyday). Perhaps the biggest asset of the hotel however, is its staff - very accommodating, always full of energy and are always ready to extend assistance. The community however is not very peaceful as it is also home to a couple of Seafarers' Accommodation (and by God, there are just soooo many of them there!). There is also a small eatery near the hotel that serves good and cheap although definitely not the fine dining type. Overall, the experience wasn't bad although I wouldn't say it is excellent but if I have to attend a function in the future near White Knight, I definitely would book again.
Stayed 4 nights in Nov 2018

8/10 Good

Mayjurie Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
White Knight Intramuros
Comfortable and relaxing
Stayed 1 night in Nov 2018

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
old Manila
old part of town. neat surrounding areas to explore
Stayed 2 nights in Nov 2018

8/10 Good

Euna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will definitely book again. Good accomodation. Good service. Thank you!
Stayed 4 nights in Oct 2018

2/10 Terrible

Verified traveller

Stayed 2 nights in Oct 2018

8/10 Good

Verified traveller

Stayed 1 night in Oct 2018

10/10 Excellent

Dewitt Jr.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great price and location. Staff super friendly and very professional.
Stayed 2 nights in Oct 2018

4/10 Poor

LANCE ALBERT

Disliked: Staff & service
We paid for a bath towel that was never there!
We were asked to pay for a "missing towel". Reception was saying there were 3 towels in the room, when there were really only two when we checked-in. The rooms are all for double occupany, so how can they put 3 towels in our room??? We ended up paying for that imaginary 3rd towel, otherwise they will not allow us to check-out!
Stayed 1 night in Sep 2018