Deluxe Room, 1 Queen Bed | Minibar, individually decorated, individually furnished, desk

Reviews of Hotel Ava Cuneta

2.5 out of 5
Hotel Ava Cuneta
2 Cuneta Avenue, Behind Heritage Hotel, Pasay, Manila

Reviews

7.4

Good

Rating 10 - Excellent. 155 out of 617 reviews" "
Rating 8 - Good. 237 out of 617 reviews" "
Rating 6 - Okay. 136 out of 617 reviews" "
Rating 4 - Poor. 50 out of 617 reviews" "
Rating 2 - Terrible. 39 out of 617 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Charity

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is nice and safe.
Stayed 1 night in Mar 2024

10/10 Excellent

Charity

Liked: Cleanliness, amenities, property conditions & facilities
Service was excellent
Stayed 1 night in Mar 2024

2/10 Terrible

Travis

Stayed 2 nights in Jan 2024

8/10 Good

Rone

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Very nice staff, my only complain is the roaches. Great staff and security lady was awesome
Stayed 2 nights in Feb 2024

10/10 Excellent

VAN

Stayed 3 nights in Nov 2023

10/10 Excellent

Faye

Stayed 5 nights in Nov 2023

6/10 Okay

Christopher

Travelled with group
Disliked: Amenities
This property definitely feels like a place where a business man brings his hourly girlfriend for a few hours. The staff also kept asking for my room number every time I left the room.

8/10 Good

Jesse

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable. Good value. The staff was very friendly. Check-in was fast and simple. The room was very clean. Hard floors. I like that the room has no window since I try not to adjust to the local time zone. Adequate through-the-wall AC. No bathtub is expected for the room I chose for the price I paid. Clean shower. A jacuzzi is available for their higher-end rooms. Walking distance to Baclaran Church and adjoining market if you are able to blend in with the locals and willing to take the risk/adventure. Their room service menu is slightly average, and food delivery service from nearby restaurants like Grab is another option. Best accessed via taxi or their shuttle. Not easy to locate if commuting.
Stayed 1 night in Oct 2023

4/10 Poor

Maria Lorelie

Travelled with group
The window was open and not in good condition.Needs repair for customer’s safety.
Stayed 1 night in Oct 2023

10/10 Excellent

Micah

Liked: Cleanliness, staff & service
Older place but well taken care of. Room was clean and nice but unfortunately no fridge or microwave in room. Their room service is great
Stayed 3 nights in Aug 2023

8/10 Good

Winston

I loved the landscape of the property
Stayed 7 nights in Aug 2023

6/10 Okay

Paul

Liked: Staff & service, room comfort
Seems downhill
It's been about 4vyear since I stayed here, because of COVID. I like the area and it's close to the mall and the VA Clinic. I noticed the name changed so it must be under new management. It seems the upkeep hasn't been done. The rooms did not see as nice as before.
Stayed 3 nights in Aug 2023

8/10 Good

Isabelita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall stay is good staff is very friendly and accommodating the room is clean, walking distance to large shopping areas, particularly in baclaran the only thing missing is there is no microwave we cannot reheat left over food.
Stayed 3 nights in Jun 2023

6/10 Okay

Vincent

Stayed 2 nights in Jun 2023

8/10 Good

Lawrence Daniel

Stayed 1 night in Mar 2023

10/10 Excellent

Gerardo Jr.

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
nice place
Stayed 1 night in Mar 2023

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Go-to Hotel
This is my go-to hotel for the first few nights after I arrive in Manila. It is close to the airport, provides prompt room service (although the menu has shrunk since pre-covid), and ensures privacy. The personnel are all friendly.
Stayed 3 nights in Feb 2023

6/10 Okay

Lourdes Regin

Stayed 2 nights in Jan 2023

10/10 Excellent

JOBEL

Stayed 1 night in Dec 2022

10/10 Excellent

Robbie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

marlon

Liked: Cleanliness, staff & service, amenities
close to the airport and mall of asia. has romm service
Stayed 1 night in Oct 2022

8/10 Good

JOSHUA WILFRED

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were exceptionally good ml
Stayed 3 nights in Sep 2022

10/10 Excellent

Robert

Stayed 3 nights in Jun 2022

8/10 Good

Angelo

Stayed 1 night in Apr 2022

4/10 Poor

Curtis

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
NO TELL HOTEL
First let me say that the staff were polite and the rooms were clean. Parking spots were private garages under your rooms. Now for the negative. 1- they do not issue keys to guests. If you leave when you return you need to get a employee to open your door. If they are busy you could be standing and waiting for 20-30 minutes. 2- they advertise free Wi-Fi but the rooms my group had were internet dead zones. Even cell phones would not work because of not getting a signal. 3- the hotel was basically a "NO TELL HOTEL" if you wanted company for the night or even a few hours all you had to do was walk to the end of the driveway.
Stayed 1 night in Dec 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel for Sex
This is a place where people go to meet for S-E-X.
Stayed 5 nights in Nov 2021

6/10 Okay

Roseviminda

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, room comfort
MoMol
It's an alright hotel just to have a place to sleep at, but it's where people go to meet each other to do the dirty.
Stayed 5 nights in Nov 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the staffs attitude, I don't like will not provide a face towel and not enough soap and tooth paste.
Stayed 10 nights in Jul 2021
Response from Duty Manager on 15 Aug 2021
Hi Sir, Thank you for the feedback on the property, glad to know that you like how the staff served you during your stay.I will take a look at your comment regarding the face towel and adding toiletries. Looking forward to serving you again.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything good
Stayed 10 nights in Jul 2021
Response from Duty Manager on 6 Aug 2021
Hi Sir /Madam, Glad to hear that everything is good during your stay.Looking forward to serving you again. With much appreciations Alvin Pilar Senior Duty Manager

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
The bed have some bugs ( was itching the whole time of my sisters stay) complained to the manager and told her maybe from the plane. The hotel management did not do anything about it.
Stayed 9 nights in Jul 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They did not clean the room the whole 10 days that we were in the hotel. No toilet papers, tissues, no hand and face towels. I had to change my bed linens and do the housekeeping. Not an ideal environment, the ads is very misleading.
Stayed 10 nights in May 2021
Response from Duty Manager on 10 Jun 2021
Hi Sir/Ma'am! We apologize for not so good experience during your stay.As for the cleaning of your room, may I asked if the purpose of your stay is for quarantine? If that so, in order to ensure the safety of our guest and staff we tried to minimize the exposure with each since we are still battling the unseen virus.However, for guest who already tested negative in their covid test, we surely extend our assistance in providing quality service. Thank you for your feedback, we'll take this to find new ways to improve our service despite the current situation of pandemic.

10/10 Excellent

MICHAEL JOSEPH

Stayed 2 nights in Feb 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
closed
Again didn’t stay there it was closed when I got there where’s my refund
Stayed 1 night in Mar 2020

4/10 Poor

RoseDaquep, washington

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We’re not going back that place. Can’t recommend that to my family and friends!
Stayed 4 nights in Feb 2020
Response from Aris Dela Torre on 4 Mar 2020
Hi RoseDaquep, May we know on what part of our services that need improvement? Please DM us and we'll appreciate your honest feedback as we always strive to be the perfect host for our guests. Thank you and we deeply apologize for any inconveniences you had with us if any.

10/10 Excellent

Joe, Daet Cam Norte

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Baclaran shopping. Easy to get taxi. Food is ve=y good. Room in Delux is very spacious.
Stayed 1 night in Jan 2020
Response from Jess on 29 Jan 2020
Dear, Greetings from Victoria Court Cuneta! I would like to say thank you for choosing Victoria Court Cuneta. We are delighted to know your positive feedback. Looking forward to serving you again. Best Regards, Jess Reservations Victoria Court Cuneta Thank you!

6/10 Okay

Don

Travelled with partner
Liked: Cleanliness
No kettle or glasses, cups in room. Coffee served was 3 in 1, very noisey aircondition, leaking water on floor.
Stayed 3 nights in Nov 2019
Response from eas on 11 Dec 2019
Dear Don, We have taken note of your feedback and will make improvements. Thank you for staying with us and we look forward to serving you again soon. Regards, Buboy Siervo Asst. General Manager Victoria Court Cuneta

8/10 Good

Ted

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019
Response from eas on 11 Dec 2019
Dear Ted, Thank you for staying with us. We appreciate the high rating. Regards, Buboy Siervo Asst. General Manager Victoria Court Cuneta

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Nov 2019
Response from eas on 11 Dec 2019
Dear Guest, We appreciate the high rating. Thank you for staying with us. Regards, Buboy Siervo Asst. General Manager Victoria Court Cuneta

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good, excellent.
Stayed 1 night in Nov 2019
Response from eas on 19 Nov 2019
Dear Guest, We are delighted to know that you enjoyed your stay with us. We appreciate the perfect rating. Regards, Buboy Siervo Asst. General Manager Victoria Court Cuneta

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
LIKE - PARKING LOT
Stayed 2 nights in Oct 2019
Response from eas on 4 Nov 2019
Dear Guest, We are glad that you appreciate the parking space that we provided. We look forward to serving you again soon. Regards, Buboy Siervo Asst. General Manager Victoria Court Cuneta

10/10 Excellent

Joelita, Daet

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the property as it is very pleasant, quite. The rooms are very nice and the atmosphere is cozy.
Stayed 2 nights in Oct 2019
Response from Buboy on 8 Oct 2019
Dear Joelita, Thank you for staying with us. We are glad that you find our rooms nice and appreciated the cozy atmosphere. We look forward to be of service to you again soon. Best Regards, Buboy Siervo Asst. General Manager Victoria Court Cuneta

10/10 Excellent

Joelita, Daet, Camarines Norte

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location to shopping, clean grounds, security. The rooms are very nice. It has a comfortable waiting lounge right next to the front desk.
Stayed 2 nights in Sep 2019
Response from buboy on 8 Oct 2019
Greetings Joelita, Thank you for the appreciating the cleanliness and security of the property. Our Lounge is our commitment of providing the best and comfortable service to our guests. Have a great day ahead. Best Regards, Buboy Siervo Asst. General Manager Victoria Court Cuneta

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lways the same
It is what it is. Private, safe, secure, clean
Stayed 4 nights in Sep 2019
Response from Buboy on 8 Oct 2019
Greetings! We appreciate the kind words. We look forward to serving you again in the future. Best Regards, Buboy Siervo Asst. General Manager Victoria Court Cuneta

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accessible and convenient place to stay,stuff are very friendly and easy to ask for help,the service of food is very advance to what time you give at them,the wifi is kinda annoying to where we stayed.
Stayed 2 nights in Jun 2019
Response from Ruf Cuenca on 12 Jul 2019
Greetings Thank you for staying with us. We appreciate your feedback and are delighted that you found our staff friendly. We have taken note of your comments on the wifi and we shall be improving it very soon. Hope to serve you again soon. Have a great day Ruf Cuenca General Manager

4/10 Poor

Rose

Liked: Staff & service, property conditions & facilities
The place was nice very convenient to anywhere you wanna go,but the room we had wasn’t good enough I booked for deluxe room but it turns out to an ordinary room then the toilet bowl couldn’t flashed it properly then they decided us to move us to other room but it was the same as the first room problem,the stuff and the service was good that’s the only thing I can highly recommend to everyone,wifi had troubled since we got there.
Stayed 2 nights in Jun 2019
Response from Ruf Cuenca on 5 Jul 2019
Greetings Rose Thank you for staying with us. We appreciate your feedback. We have taken note of your comments and would like to apologize for the inconvenience regarding the the toilet bowl flush. We shall address this immediately. We are happy that you found our staff and service good. For the wifi we recently upgraded our internet plan to 200mbps. Hope we can serve you again in the future. Have a great day Ruf Cuenca General Manager

8/10 Good

Gabriel

Liked: Staff & service, amenities
I loved the different themed rooms. Some of the rooms are a bit outdated.
Stayed 12 nights in Jun 2019
Response from Ruf Cuenca on 25 Jun 2019
Hi Gabriel Thank you for staying with us. We appreciate your feedback. We are delighted that you loved the themed rooms here, we will be renovating several of our themed rooms this year. Hope you can check them out soon. Have a good day Ruf Cuenca General Manager

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Jun 2019
Response from Ruf Cuenca on 17 Jun 2019
Dear Guest Thank you for staying with us. We appreciate the rating. We look forward to serving you again soon. Have a great day ahead Ruf Cuenca General Manager

10/10 Excellent

John, Melbourne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean room. Good room service and menu. Friendly helpful staff
Stayed 4 nights in May 2019
Response from Ruf Cuenca on 3 Jun 2019
Dear John Thank you for staying with us. We appreciate your feedback and are delighted that you found our staff friendly and helpful. Hope to serve you again soon. Have a great day. Ruf Cuenca General Manager

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Services need improvements. Conduct trainings on the staff to become more guest friendly
Stayed 2 nights in Apr 2019
Response from Ruf Cuenca on 3 Jun 2019
Greetings Thank you for staying with us. We appreciate your feedback and have taken note. Hope we can make it up to you in the future. Please contact us if you would like to discuss your stay here further. Have a great day Ruf Cuenca General Manager