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Reviews of Swiss-Belhotel Blulane Manila Philippines

3.5 out of 5
Swiss-Belhotel Blulane Manila Philippines
609 Tomas Mapua St. Sta. Cruz, Manila

Reviews

7.8

Good

Rating 10 - Excellent. 13 out of 27 reviews" "
Rating 8 - Good. 6 out of 27 reviews" "
Rating 6 - Okay. 3 out of 27 reviews" "
Rating 4 - Poor. 2 out of 27 reviews" "
Rating 2 - Terrible. 3 out of 27 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Shadoe, Fort Lauderdale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the property
Stayed 7 nights in Apr 2024
Response from Swiss-Belhotel Blulane Team on 15 Apr 2024
Thank you for taking the time to share your feedback with us. We truly appreciate your valuable input as it helps us enhance the overall experience for all our guests. We are all looking forward to have the opportunity to welcome you back to our hotel.

8/10 Good

Alf

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good clean
Stayed 8 nights in Mar 2024
Response from Swiss-Belhotel Blulane Team on 15 Apr 2024
Thank you for taking the time to share your feedback with us. We truly appreciate your valuable input as it helps us enhance the overall experience for all our guests. We are all looking forward to have the opportunity to welcome you back to our hotel.

8/10 Good

Krystal, oakdale

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are actually friendly The only complain is for house keeping .... They will arrange your bed and make your bed when you leave but they will not change your bed sheet , on the 3rd day i ask them to do it they change it all but just wondering why they dont , they dont change your drinking classes as well and the coffee mugs they dont change it every day We spend almost 6 to 7 days there
Stayed 6 nights in Mar 2024
Response from Swiss-Belhotel Blulane Team on 8 May 2024
Thank you for taking time to write your detailed review. We apologize for the inconvenience caused and we are putting all measures in place to prevent if not eliminate your bad experience. We hope to have the opportunity to welcome you back and to give you a more positive experience .

10/10 Excellent

Shadoe, Fort Lauderdale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property and staff. The floorboards were cracked but everything was clean and taken care of.
Stayed 8 nights in Jan 2024
Response from Swiss-Belhotel Blulane Team on 23 Feb 2024
Thank you for taking the time to share your feedback with us. We truly appreciate your valuable input as it helps us enhance the overall experience for all our guests. We are all looking forward to have the opportunity to welcome you back to our hotel.

2/10 Terrible

Froilan

Business traveller
Disliked: Staff & service, property conditions & facilities
Unfriendly staff
Stayed 1 night in Oct 2023

10/10 Excellent

Foday

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Swiss hotel is amazing, professional services and staff.
Stayed 2 nights in Aug 2023
Response from Swiss-Belhotel Blulane Team on 4 Sept 2023
Thank you for taking time to write your online feedback. We are happy to hear that you liked your stay experience with us and we are all looking forward to have the opportunity to welcome you back to our hotel. Team Swiss-Belhotel Blulane.

10/10 Excellent

Patrick

Liked: Staff & service, property conditions & facilities
The room and common areas were very clean. Staff was very friendly and helpful even though I was not the most pleasant person the day I checked in. The area is not for tourists.
Stayed 1 night in Jul 2023
Response from Team Swiss-Belhotel Blulane. on 20 Jul 2023
Thank you for taking time to write your online feedback. We are happy to hear that you liked your stay experience with us and we are all looking forward to have the opportunity to welcome you back to our hotel.

10/10 Excellent

Yuping

Local narrow street, limited dining but Chinatown close and easy to get cheap transport to many attractions. Must see National Museum. Must see Shoe Museum of Marikina also Imelda Marcos shoes displayed, and great shoe factory nearby for inexpensive great designed shoes.
Stayed 3 nights in Jun 2023
Response from Team Swiss-Belhotel Blulane on 14 Jun 2023
Thank you for taking time to write your online feedback. We are happy to hear that you liked your stay experience with us and we are all looking forward to have the opportunity to welcome you back to our hotel. Team Swiss-Belhotel Blulane

10/10 Excellent

Evgeni

Liked: Staff & service, property conditions & facilities
All good
Stayed 1 night in May 2023
Response from Team Swiss-Belhotel Blulane on 25 May 2023
Thank you for taking time to write your online feedback. We are happy to hear that you liked your stay experience with us and we are all looking forward to have the opportunity to welcome you back to our hotel.

10/10 Excellent

Joel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms at an affordable price. Located within walking distance to China Town Manila.
Stayed 4 nights in May 2023
Response from Swiss-Belhotel Blulane Team on 13 May 2023
Thank you for taking time to write your online feedback. We are happy to hear that you liked your stay experience with us and we are all looking forward to have the opportunity to welcome you back to our hotel. Team Swiss-Belhotel Blulane

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although located in a pretty scruffy area of Manila, we were pleasantly surprised by the interior of the hotel and the room. The breakfast selection was good and the amenities in the room were excellent - although our shower screen was missing (apparently broken). I was swayed to book this hotel because it had free underground parking - a big plus in Manila. A tight fit but at least the car was secure.
Stayed 1 night in Oct 2019
Response from Swiss-Belhotel Blulane and Team on 20 Oct 2019
We are so pleased to know that you had a great time during your most recent stay at Swiss-Belhotel Blulane and we are all looking forward to have the opportunity to welcome you back to our hotel.

8/10 Good

Verified traveller

Business traveller
Liked: Property conditions & facilities
Near Chinatown , so easy to walk around. However if you drive, the traffic are bad, The surrounding are interesting to look , but street are not orderly.
Stayed 4 nights in Sep 2019
Response from Swiss-Belhotel Blulane and Team on 29 Sept 2019
Thank you for taking time to write your online feedback. We are happy to hear that you liked your stay experience with us and we are all looking forward to have the opportunity to welcome you back to our hotel.

8/10 Good

Alfonso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Like it will return soon keep it up
Stayed 1 night in Jun 2019
Response from Swiss-Belhotel Blulane on 25 Jun 2019
Thank you for taking time to write your online feedback. We are happy to hear that you liked your stay experience with us and we are all looking forward to have the opportunity to welcome you back to our hotel.

2/10 Terrible

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Bedsheet
I stayed in Room 916, and the bed cover is only 2/3 of the whole bed! I am very sure the housekeeper knew this and just did not bother to use the proper bed sheet to cover the whole bed. I did not take photo hence I am not able to attach here. Please do not put your reputation at risk. Does not mean most of your hotel guests are Chinese Nationals, this kind of service is acceptable.
Stayed 1 night in May 2019
Response from Swiss Belhotel Blulane Team on 12 Jun 2019
Dear Valued Guest Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas, we can improve the guest experience.This pushes us more to do better next time. We appreciate your recommendation. We hope to have the opportunity to welcome you back and to give you a more positive experience.

10/10 Excellent

JeffA, Yap, FSM

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my 5 days stay at this hotel. Staff were welcoming and nice. Very clean rooms and was just walking distance of the from many eatery. From Chinese cuisine to Thai and several others.
Stayed 4 nights in Jan 2019
Response from SWISS BELHOTEL BLULANE MANILA on 1 Feb 2019
Ni hao! Thank you for sharing your experience with us. We look forward in welcoming you again soon. Have a great day!

10/10 Excellent

DIVINEDEE, GUAM

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
HIGHLY RECOMMENDED! VERY NICE PLACE TO STAY. ALTHOUGH ITS LOCATED IN THE BUSY AREA OF MANILA CHINA TOWN BUT THE IMPORTANT IS WHEN YOU COME BACK TO YOUR ROOM AND ITS SO RELAXING!!! THAT'S THE BEST PART!
Stayed 14 nights in Nov 2018
Response from The Blulane Hotel on 30 Nov 2018
Ni hao! Thank you for sharing your experience with us. We look forward in welcoming you again soon. Have a great day!

6/10 Okay

Michelle

Disliked: Property conditions & facilities, room comfort
the ac is too noisy
Stayed 5 nights in Nov 2018
Response from The Blulanehotel on 20 Nov 2018
We sincerely apologized for the inconvinience that this has caused you. Resassured that we will take action regarding this concern.Thank you for sharing your experience with us. We look forward in welcoming you again soon. Have a great day!

6/10 Okay

Verified traveller

Stayed 4 nights in Oct 2018
Response from The Blulane Hotel on 3 Nov 2018
Ni hao! Thank you for sharing your experience with us. We look forward in welcoming you again soon. Have a great day!

10/10 Excellent

Lily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Dyan on 20 Oct 2018
Ni hao! Thank you for sharing your experience with us. We look forward in welcoming you again soon. Have a great day!

6/10 Okay

Michelle, Tahmoor

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Staff not genuine Caters for the rich
This Hotel is beautiful but that's it ! The staff cater to Chinese guests and pretty much ignore any requests and customer service isn't great for Australians . The area isn't good Tyers no shopping or food outlets just an industrial area , we only stayed because we had a free night to redeem , felt out of place and was treated like royalty in Malate at a cheaper hotel . Front desk staff make you feel like they are superior Wrong people working here to give proper Customer Service . We Recommend Hotel Kimberley over this place anytime and it's cheaper.
Stayed 1 night in Jun 2018
Response from The Blulane Hotel Management on 17 Jun 2018
Ni hao! Thank you for sharing your experience with us Michelle. We'll make sure to have a delightful service in every hotel guest no matter what the Nationality is. Thank you for your feedback.

4/10 Poor

Verified traveller

Stayed 2 nights in Mar 2019
Response from Swiss-Belhotel Blulane Team on 2 Apr 2019
Thank you for taking time to write your rating. We apologise for any inconvenience caused and we are putting all measures in place to prevent if not eliminate your bad experience. We hope to have the opportunity to welcome you back and to give you a more positive experience .

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
スタッフは典型的フィリピン人で全体に仕事が遅く、私語なども多い
Stayed 2 nights in Mar 2019
Response from The Swiss-Belhotel Blulane Team on 1 Apr 2019
Dear Guest, Thank you for taking time to write your detailed review. We apologise for the inconvenience caused and we are putting all measures in place to prevent if not eliminate your bad experience. We hope to have the opportunity to welcome you back and to give you a more positive experience .

8/10 Good

pierre-henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019
Response from Swiss-belhotel Blulane on 20 Feb 2019
Ni hao! Thank you for sharing your experience with us. We look forward in welcoming you again soon. Have a great day!

2/10 Terrible

RoWa, Germany

Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel liegt in Chinatown, nach Einbruch der Dunkelheit eine schlimme Ecke, tagsüber auch nicht angenehm. Zimmer abgewohnt. Nur kaltes Wasser im Bad für mehrere Tage. Service klappt nicht (Vorbestellung Taxi zum Airport und anderes), Abrechnung der Laundry war „leider“ deutlich falsch (zugunsten des Hotels). Unbedingt meiden.
Stayed 3 nights in Jan 2019
Response from THE BLULANE HOTEL on 7 Jan 2019
Ni hao! Thank you for sharing your experience with us. We look forward in welcoming you again soon. Have a great day!

10/10 Excellent

GUSTAVO FRANCISCO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impecable hotel dentro de barrio chino
Stayed 1 night in Nov 2018
Response from The Blulane Hotel on 15 Nov 2018
Ni hao! Thank you for sharing your experience with us. We look forward in welcoming you again soon. Have a great day!

8/10 Good

JI-WOONG, 서울

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
차이나타운데 몇 않되는 깨긋하고 시설 좋은 호텔
차이나타운에서 고객사 미팅이 있을때마나다 예약하는 호텔입니다. 근처에 대부분의 호텔들은 오래되었는데 작년에 오픈에서 깨끗하고 접근성이 좋고 직원들도 친절하고 시설도 나름 괜찮습니다.
Stayed 1 night in Aug 2018
Response from The Blulane Hotel Management on 5 Sept 2018
Ni hao! Thank you for sharing your experience with us. We look forward in welcoming you again soon. Have a great day!

10/10 Excellent

Chao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
推荐入住
酒店干净、服务热情、饮食可口。
Stayed 5 nights in Jul 2018
Response from The Blulane Hotel Management on 6 Aug 2018
Ni hao! Thank you for sharing your experience with us. We look forward in welcoming you again soon. Have a great day!