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Reviews of Somerset Alabang Manila

4 out of 5
Somerset Alabang Manila
3409 Spectrum Midway, Filinvest City, Alabang, Muntinlupa

Reviews

9.2

Wonderful

Rating 10 - Excellent. 181 out of 268 reviews" "
Rating 8 - Good. 67 out of 268 reviews" "
Rating 6 - Okay. 14 out of 268 reviews" "
Rating 4 - Poor. 3 out of 268 reviews" "
Rating 2 - Terrible. 3 out of 268 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

frederick, Oceanside

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff are always so amazing at Somerset and I really like the convenience to the Malls, Dining, fast food, and markets.
Stayed 3 nights in Mar 2024
Response from Karla on 5 Apr 2024
Dear frederick,Thank you for sharing a review of your recent stay with us. We are glad that you enjoyed your stay in your home in the south. Likewise, thank you for your warm compliments of our rooms, service and associates. We look forward to welcoming you again.

10/10 Excellent

Kenneth

Stayed 6 nights in Mar 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2024

10/10 Excellent

Mary Grace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay
Stayed 1 night in Dec 2023
Response from Karla on 28 Jan 2024
Dear Mary Grace,Thank you for sharing a perfect score rating of Somerset Alabang Manila. We are glad that you had the most accommodating experience during your last stay with us. We look forward to welcoming you again. Sincerely, Karla de Guzman, Guest Service

10/10 Excellent

Norvim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New year stay!
Thank you for making our new year very joyful! We enjoy d the countdown too!
Stayed 3 nights in Dec 2023
Response from Karla on 9 Jan 2024
Der Norvim,Thank you for sharing a perfect rating of Somerset Alabang Manila. We are glad that you enjoyed our event during the new year's countdown. Likewise, our team is delighted to have provided an excellent customer service. Once again thank you for your patronage. We hope to welcome you again. Sincerely, Karla de Guzman, Guest Service

10/10 Excellent

Kenneth

Stayed 5 nights in Dec 2023

10/10 Excellent

Carmencita

Stayed 5 nights in Dec 2023

10/10 Excellent

Eleanor

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Like: Simple, straightforward, clean enough, quiet enough Dislike: Difficult to find
Stayed 1 night in Nov 2023
Response from Karla on 4 Dec 2023
Dear Eleonor,Thank you for your rating. It is indeed our pleasure to have you stayed with us. We are delighted to learn that you enjoyed our rooms and facilities. On the other hand, we have noted your comment and properly taken action for improvement on the concern mentioned. We look forward to welcoming you again, giving us another opportunity to serve you better. Sincerely, Karla de Guzman, Guest Service

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Nice and convenient location
Stayed 2 nights in Nov 2023
Response from Karla on 27 Nov 2023
Dear Ramon,Thank you for sharing a review of your recent stay in Somerset Alabang Manila. We are glad that you enjoyed your stay in your home in the south. We hope to welcome you again. Sincerely, Karla de Guzman, Guest Service

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all , they were all amazing and excellent Except the rocking toilet seat
Stayed 15 nights in Nov 2023
Response from Karla on 21 Nov 2023
Dear Victoria,Thank you for sharing your review and observation of your recent stay in Somerset Alabang Manila. We are delighted to learn that you enjoyed your stay in your home in the south. On another note, our engineering department have taken specific actions for improvements to correct the concern that you have mentioned during your stay. We look forward to welcoming you again, giving us another opportunity to serve you better. Sincerely, Karla de Guzman, Guest Service

8/10 Good

Yee Fatt

Business traveller
Liked: Cleanliness, property conditions & facilities
Me and colleagues have stayed here for a 5D 4N. The location is good, 10 mins walking distance to Festival mall and nearby got Jollibee and McDonalds. There are two things that need to be improved: 1st - the shower water pressure is very low and the shower head condition is bad; repair is a must! 2nd - the food taste and staff service of the level 4 restaurant need to be improved. The daily breakfast taste is acceptable, but we have dined in the restaurant for dinner. The serving speed is like a turtle, and the food waiting time is almost 1 hour even though the restaurant only has 3 tables of guests.
Stayed 4 nights in Oct 2023
Response from Karla on 24 Oct 2023
Dear Yee Fatt,Thank you for sharing your review and comment of your recent stay in Somerset Alabang Manila. Please accept our sincerest apologies that your stay was less than perfect. We have properly taken actions for improvements on the concerns mentioned. We look forward to welcoming you again, giving us another opportunity to serve you better. Sincerely, Karla de Guzman, Guest Service

8/10 Good

Jobelyn

Travelled with family
Liked: Property conditions & facilities, room comfort
good service.nice and clean hotel
Stayed 2 nights in Sep 2023
Response from Karla on 18 Oct 2023
Dear Jobelyn,Thank you for your rating. It is indeed our pleasure to have you stayed with us. We are delighted to learn that you enjoyed our rooms and facilities. We look forward to your next visit. Sincerely, Karla de Guzman, Guest Service

8/10 Good

Daniel

Business traveller
Liked: Cleanliness
Stayed 3 nights in Oct 2023

10/10 Excellent

Christina, New York

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent accommodations. Very friendly, welcoming and extremely helpful staff. Highly recommended.
Stayed 2 nights in Sep 2023
Response from Karla on 14 Sept 2023
Dear Christina,Thank you for sharing a perfect rating of Somerset Alabang Manila. We are all at awe with your warm compliments. At the same time, we are glad that you had the most accommodating experience during your last stay with us. Once again thank you for your patronage. We hope to welcome you again. Sincerely, Karla de Guzman, Guest Service

8/10 Good

Daniel

Business traveller
Liked: Cleanliness, staff & service
Stayed 4 nights in Aug 2023

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Aug 2023
Response from Karla on 14 Aug 2023
Dear Kenneth,Thank you for your rating. Looking forward to your next stay. Sincerely, Karla de Guzman, Guest Service

10/10 Excellent

Stephen

Travelled with partner
We just love the hotel, staff is so helpful, always very clean, great pool, and resturant.
Stayed 7 nights in Jun 2023
Response from Karla on 25 Jun 2023
Dear Stephen,Thank you for your rating. It is indeed our pleasure to have you stayed with us. We are all happy and delighted with your warm compliments. Once again, thank you for your patronage. We look forward to your next visit. Sincerely, Karla de Guzman, Guest Service

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything about our stay was perfect. Every one of the staff members was friendly and accommodating. We’re talking about security, door men, reception personnel, kitchen/dining staff, and cleaning crew. Each and every one made our stay more enjoyable. Thank you.
Stayed 13 nights in May 2023
Response from Karla on 9 Jun 2023
Dear Jeffrey,Greetings! Thank you for finding time to fill out our online survey and for sharing with us your invaluable feedback on your most recent stay. We are all at awe by your warm compliments. Rest assured that the entire Somerset Alabang team will continue to deliver excellent service on your future stays. Once again, thank you for your patronage. We look forward to your next visit. Sincerely, Karla de Guzman, Guest Service

10/10 Excellent

Chin Tong

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly & efficient staff
Great stay! Friendly & efficient staff. Compliments to staff Jerry for the kid-friendly recommendations around the area.
Stayed 3 nights in May 2023
Response from Karla on 3 Jun 2023
Dear Chin Tong,Thank you for your rating. It is indeed our pleasure to have you stayed with us. We have also shared your commendations to Jerry who truly exemplified excellent service. Once again, thank you for your patronage. We look forward to your next visit. Sincerely, Karla de Guzman, Guest Service

8/10 Good

Daisy, San Bruno

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are very responsive, friendly and accommodating. The rooms are clean and a good size for the value. The only reason why I did not give an excellent rating is it would be nice to have more selections/variety of their breakfast menu. Also for the restaurant, to expand their menu and include more selections. I would definitely stay at this property again.
Stayed 7 nights in May 2023
Response from Karla on 24 May 2023
Dear Daisy,Thank you for sharing your comment of your recent stay in Somerset Alabang Manila. We are glad that you had the most accommodating experience here, in your home in the south. Our team is delighted to have provided an excellent customer service. On another note, we have shared your comments on our breakfast buffet and restaurant menu with our F&B partner. Rest assured that we are working closely together to improve this aspect. Once again, thank you for your patronage and we hope to welcome you again. Sincerely, Karla de Guzman, Guest Service

10/10 Excellent

Efren Jr

Stayed 1 night in Apr 2023

8/10 Good

Daniel

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
very old
the room feels very old and the shower head was rusty and clogged. room is dusty
Stayed 4 nights in Apr 2023
Response from Karla on 24 Apr 2023
Dear Daniel,Greetings, Thank you for sharing your review and comment of your recent stay in Somerset Alabang Manila. Please accept our sincerest apologies that your stay was less than perfect. We have properly taken actions for improvements on the following concerns mentioned. We look forward to welcoming you again, giving us another opportunity to serve you better. We look forward to your next visit. Sincerely, Karla de Guzman, Guest Service

8/10 Good

Albert

Stayed 1 night in Apr 2023

10/10 Excellent

Efren Jr

Stayed 3 nights in Apr 2023

10/10 Excellent

Yong Hoon

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very close location between shopping and restaurants.
Stayed 4 nights in Feb 2023
Response from Karla on 25 Feb 2023
Dear Yong Hoon,Thank you for your rating. It is indeed our pleasure to have you stayed with us. We are happy to learn that you enjoyed our rooms and facilities. We look forward to your next visit. Sincerely, Karla de Guzman, Guest Service

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Flawless customer service 👌
Stayed 12 nights in Feb 2023
Response from Karla on 25 Feb 2023
Dear Shawn,Greetings, Thank you for sharing your review and comment of your recent stay in Somerset Alabang Manila. We have also shared your commendations to the team who truly exemplified excellent service. Once again, thank you for your patronage. Looking forward to your next visit. Sincerely, Karla de Guzman, Guest Service

10/10 Excellent

Leon

Stayed 2 nights in Jan 2023

10/10 Excellent

Ethan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great property to stay at. Clean rooms and a great breakfast each morning.
Stayed 8 nights in Jan 2023
Response from Karla on 3 Feb 2023
Dear Ethan,Thank you for sharing a perfect rating of Somerset Alabang Manila. It is our pleasure to have you stayed with us. We are delighted to learn that you enjoyed our rooms and facilities. We look forward to your next visit. Sincerely, Karla de Guzman, Guest Service

10/10 Excellent

Daniel

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Wonderful staff!
Wonderful staff!
Stayed 1 night in Sep 2022
Response from Karla on 31 Jan 2023
Dear Daniel,Thank you for sharing a perfect 10 rating of Somerset Alabang Manila. We are glad that you had the most accommodating experience during your last stay with us. Our team is delighted to have provided a superb customer service. Once again thank you for your patronage. We hope to welcome you again. Sincerely, Karla de Guzman, Guest Service

10/10 Excellent

Daniel

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Great staff!
Great kind, courteous and attentive staff. The apartment was well maintained.
Stayed 7 nights in Sep 2022
Response from Karla on 31 Jan 2023
Dear Daniel,Greetings, Thank you for sharing your review and comment of your recent stay in Somerset Alabang Manila. We are all happy and delighted with your warm compliments. Once again, thank you for your patronage. We look forward to your next visit. Sincerely, Karla de Guzman, Guest Service

10/10 Excellent

Arsenio, SAN FRANCISCO

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice hotel, well maintained and pet friendly (extra fee). Area is quiet and clean, everything you want is within walking distance (Movie, rest, malls etc.) Lots of people riding bikes in parks. Hotel has an infinity pool and nice gym. There is a Spanish restaurant in the hotel. Staff is very professional and security is top notch. A place to stay in Manila if you want to stay away from the traffic and noice of a big city.
Response from Karla on 20 Jan 2023
Dear Arsenio,Thank you for sharing a review of your recent stay in Somerset Alabang Manila. We are glad that you enjoyed your stay in your home in the south. Likewise, thank you for your warm compliments of our rooms and facilities. We look forward to welcoming you again. Sincerely, Karla de Guzman, Guest Service

10/10 Excellent

Arsenio, SAN FRANCISCO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Thomas

10/10 Excellent

Joseph

Stayed 1 night in Nov 2022

10/10 Excellent

Lara K

Stayed 1 night in Oct 2022

10/10 Excellent

Pamela

Stayed 4 nights in Mar 2020

10/10 Excellent

ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Excellent amenities and huge rooms.
Stayed 1 night in Sep 2022
Response from Diane Kasilag on 22 Sept 2022
Dear Robert,Thank you for taking the time to share with us your stay experience. It is our pleasure to have you stayed with us. We are delighted to learn that you enjoyed our rooms and facilities. We hope to welcome you again. Sincerely, Diane Kasilag Guest Service Manager

6/10 Okay

Steven

Liked: Cleanliness
Room was fine and clean. Breakfast buffett was a big disappointment. Food was cold including the eggs, and selection was very limited.
Stayed 1 night in Sep 2022
Response from Diane Kasilag on 13 Sept 2022
Dear Steven,Thank you for sharing your review of your recent stay in Somerset Alabang Manila. It is our pleasure to have you stayed with us. Your comment will be shared to our concessionaire. We hope to be able to host you again on your next stay. Sincerely, Diane Kasilag, Guest Service Manager

10/10 Excellent

Keith

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Simply amazing, all around..
Stayed 2 nights in Aug 2022
Response from Diane Kasilag on 13 Sept 2022
Dear Keith,Thank you for your rating. It is indeed our pleasure to have you stayed with us. We are delighted to learn that you enjoyed your stay in your home in the south. We hope to welcome you again. Sincerely, Diane Kasilag Guest Service Manager

6/10 Okay

SangSoo

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Sep 2022

8/10 Good

YU-JOU

Stayed 1 night in Aug 2022
Response from Diane on 22 Sept 2022
Dear Yu-Jou,Thank you for sharing a rating of Somerset Alabang Manila. We look forward to welcoming you again soon.Sincerely,Diane KasilagGuest Service Manager

10/10 Excellent

Frances

Stayed 4 nights in Aug 2022

10/10 Excellent

RUDY

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

10/10 Excellent

David, Riverview

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Overall great experience.
Stayed 1 night in May 2022

10/10 Excellent

Ana Loella Cuenca, Kuala Lumpur

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is my second time to stay at Somerset Alabang and the longest one so far. The location is ideal to go around with a lot of dining spots to choose from. Having a bank ATM at the lobby is also quite convenient and feel secure. The service is always top notch with friendly and well attentive staff and crew. Will definitely visit again with the whole family soon.
Stayed 5 nights in May 2022
Response from Diane Kasilag on 17 May 2022
Dear Ana Loella Cuenca, Thank you for sharing a review of your recent stay in your home in the south! We are delighted to learn that you enjoyed our rooms and facilities. We look forward to welcoming you again. Sincerely, Diane KASILAG, Guest Service Manager

8/10 Good

vijay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alabang stay
Staff were very friendly,restaurant serverd a good breakfast and food of high standards It was clean comfortable stay
Stayed 3 nights in Apr 2022
Response from Diane Kasilag on 13 May 2022
Dear vijay, Thank you for your rating. It is our pleasure to have you stayed with us. We are all happy and delighted with your warm compliments. Looking forward to your next stay. Sincerely, Diane KASILAG Guest Service Manager

10/10 Excellent

matt

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
5 star place
Stayed 3 nights in May 2022
Response from Diane Kasilag on 13 May 2022
Dear matt, Thank you for the 5 star rating. We look forward to your next visit. Sincerely, Diane KASILAG Guest Service Manager

6/10 Okay

Efren Jr

Travelled with family
Liked: Cleanliness
Failed expectations
The room quality is below expected. Air-conditioning is a bit of a hassle. You get that feeling that you are being watched all the time. Some room items that should have been in placed beefore I checked in still have to be requested.
Stayed 3 nights in Apr 2022
Response from Diane Kasilag on 13 May 2022
Dear Efren Jr, Thank you for sharing a review of your recent stay with us. At the onset, we sincerely apologize for the inconveniences you encountered during your stay. We hope to be able to recover and welcome you again in the future. Once again, thank you and stay safe. Sincerely, Diane Kasilag Guest Service Manager

10/10 Excellent

maria lourdes marilou

Stayed 1 night in Apr 2022

10/10 Excellent

Efren Jr

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022