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Two lizards, lots of cockroaches inside of the rooms. No hot water and the staff didn't change my towels half the time i was there. Didn't clean the room properly. Toothpaste still in the sinks, residue on the floors in the restrooms. My sink had a major leakage in the back the maintenance guy wanted to fix it the next day but i kept complaining until he came back. When they switched me into another room, it was worse. Im NEVER going there again.
Marvin
Stayed 13 nights in May 2024
6/10 Okay
Louis
Travelled with group
10 May 2024
Great location, comfy, decent breakfast. All expectations met
Louis
Stayed 4 nights in May 2024
8/10 Good
Richard
21 Apr 2024
Liked: Cleanliness, staff & service, amenities
The staff are very friendly. The pool is not long enough to swim laps, just nice enough for children to swim in. The gym is just a room with dumbbells, an elliptical trainer and a stationary bike that’s over 20 years old. No air conditioning in the exercise room, just a fan and open window.The rooms do need renovation but the location makes up for the outdated rooms. This hotel is right next to Green Belt 5, which has many fine restaurants, coffee/dessert and places to shop. Glorietta Mall is a short walk away. The room I was in was clean and the air conditioner worked fine. I would recommend this place.
This property looks haunted. The rooms are worst! Air conditioner are too old and not working. False advertisement. The photos looks good but in reality it’s worst. I just don’t like the way they did it to me. Transferring one room to another because everything is malfunctioning. I even want to transfer to a better hotel. They didn’t even give any inconvenience compensation very sad.
Edward
Stayed 2 nights in Apr 2024
Response from Edward on 4 Apr 2024
Good day Sir.We would like to apologize for the inconvenience you have experienced while staying at Prince Plaza II. At St. Francis Hotels, we take pride in ensuring our customer’s satisfaction. Unfortunately, there are several shortcomings on our part which resulted to unpleasant stay. Upon thorough review of the situation, we have narrowed the cause to some circumstances that we have already been working on improving.We hope that you will still continue visiting us in the future even though this current stay was not a pleasant one. Hoping for your understanding.Thank you.Sincerely yours,Edward Dewey E. BoatmunRooms Division Director
6/10 Okay
Mary Grace
16 Mar 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Excellent location. But hotel furniture (e.g. chairs) requires immediate updating.
Wi-Fi is strong, A/C was perfect and hot water in the shower was excellent and location was unbeatable. Staff were all very friendly and nice.
Evelyn Ferrer
Stayed 12 nights in Feb 2024
6/10 Okay
Verified traveller
Business traveller
29 Jan 2024
Liked: Cleanliness
Bathroom Smell
Great location and friendly service. The hotel is dated and needs upgrading. I have stayed there previously and did not have the problem I encountered on this recent trip. The master bedroom bathroom had an bad smell that housekeeping could not get rid of. It was likely coming up through the drainage.
Room was very dated with limited facilities. No bedside light, so you had to have the main light on to read and when going to sleep, get out of bed to switch it off. Room facilities included a very old looking cooktop that sat on the bench. No dishcloth or tea towel provided. Air conditioner had external parts right next to the room, so very noisy if left on overnight. Staff were very friendly and helpful, pool was excellent!
We have been staying at Prince Plaza II because we feel safe. The staff are very professional,helpful and friendly. Very convenient to many shopping places, restaurants, beauty salons, banks, church at Greenbelt, walking distance to department stores, boutiques and restaurants. 20 minutes to airports depending on traffic.
Nonconsistency of replacing condiments of coffee, cream, and sugar as provided daily... had to call for room service for the past two days of my stay.
Pete T
Stayed 3 nights in Jul 2023
8/10 Good
dean, Bangna
25 Jul 2023
dean
Stayed 3 nights in Jul 2023
8/10 Good
Yuji
7 Jul 2023
Liked: Cleanliness, staff & service
Yuji
Stayed 8 nights in Jun 2023
10/10 Excellent
Yuji
6 Jun 2023
Liked: Cleanliness, staff & service
The area is convenient
Yuji
Stayed 12 nights in May 2023
8/10 Good
Mel
Travelled with family
1 May 2023
Liked: Cleanliness, staff & service
Room old and needed to upgrade and replaced the bed BUT other than love it with Hot water, spacious area with refrigerator and stove. Definitely booking again.
The room was very very dirty and dusty. It wasnt clean at all. You can see it on the floor, tables etc. All the bed sheets were dirty and disgusting! I woke up and all my body were itchy. Elevator safety is also questionable. Totally not recommendable. Avoid.
Strategic location, just a walking distance going to greenbelt mall.i like the kitchenette..i cooked our meals. Kitchen utensils are provided.. telephone, refregerator and big size cabinet are provided. And there's a small dining area ..we eat our foods comfortably. Only that the aircon is not functioning well. The room is so spacious like it .
Rooms are old and quite worn down, which I can live with. However, the housekeeping was horrible. They only clean the room once every 3 days and then don't do a particularly good job. Once, they took my towels and didn't replace them. Also, they did not replace enough water throughout.
Place is clean and towels are new .
but the stove is not working well we are not able to drink hot water in the room .
ANNABELLE
Stayed 2 nights in Mar 2020
8/10 Good
Milagros
3 Mar 2020
Milagros
Stayed 6 nights in Feb 2020
4/10 Poor
Flor, Los Angeles
2 Mar 2020
Liked: Staff & service
Disliked: Property conditions & facilities
The unit that we stayed did not have hot water in the bedroom bathroom. The place is old and the furnitures specially sofas are dirt stained and filthy. They still use a kettle to heat water for coffee on a electric stove. This hotel need to be renovated and some fixtures are too old and falling apart. They actually are using keys to open the door instead of keycards.
Did not like the executive room so upgraded to 1 bedroom suite. Much better and more comfortable. Wooden flooring is good but my personal preference is carpeting. Has a basic kitchen which is very useful for warming up snacks etc.