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Reviews of Prime Hotel

3 out of 5
Prime Hotel
70 Sgt. Esguerra St. corner, Quezon Avenue, South Triangle, Quezon City

Reviews

7.8

Good

Rating 10 - Excellent. 18 out of 45 reviews" "
Rating 8 - Good. 11 out of 45 reviews" "
Rating 6 - Okay. 9 out of 45 reviews" "
Rating 4 - Poor. 6 out of 45 reviews" "
Rating 2 - Terrible. 1 out of 45 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

7.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Aidesiderio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Juanito

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

6/10 Okay

Aloysius

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
nothing special i left the hotel after 2 days, carpet is dirty AC noisy, ht water not working
Stayed 6 nights in Jan 2023

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2022

10/10 Excellent

Arval

Stayed 1 night in Nov 2022

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice hotel, formatted similarly to Japanese hotels. Elegant interior and pretty fancy.
Stayed 2 nights in Sep 2022
Response from FO on 7 Oct 2022
Thank you for your feedback. We hope to see you again soon.

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2022

10/10 Excellent

Gina

Stayed 2 nights in Jun 2022

10/10 Excellent

Bernard Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gym was pretty well equipped.
Stayed 11 nights in May 2022
Response from GM on 7 Oct 2022
Thank you for your feedback. We look forward to seeing you again soon.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Their restaurant isn’t good for us because we like Japanese but to be fair with them the staff were nice and smiling.
Stayed 2 nights in Dec 2019

10/10 Excellent

Jennylyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

4/10 Poor

Verified traveller

Stayed 1 night in Dec 2019
Response from GM on 26 Dec 2019
Thank you for your feedback. We hope to see you again soon.

8/10 Good

Loven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2019
Response from GM on 26 Dec 2019
Thank you for your feedback. We hope to see you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019
Response from GM on 19 Dec 2019
Thank you for your feedback. We hope to see you again soon.

6/10 Okay

Theodore

Business traveller
Disliked: Cleanliness, staff & service
Dusty.
Stayed for the location. Room was dusty. Got two rooms, both of us left with a cold.
Stayed 2 nights in Nov 2019
Response from GM on 28 Nov 2019
Thank you for your feedback. We will address your concern. We hope that you would still book with us again.

8/10 Good

BURCK

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the privacy ambiance. I'd like to try the VR room and the Nautilus Bar but it wasn't opened when we checked in. But everything is OK
Stayed 2 nights in Oct 2019
Response from GM on 28 Nov 2019
Thank you for your feedback. We look forward to seeing you again soon.

8/10 Good

Eousefa

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019
Response from GM on 28 Nov 2019
Thank you for your feedback. We look forward to seeing you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant stay
Stay is great! Staffs are accommodating!
Stayed 2 nights in Oct 2019
Response from GM on 27 Oct 2019
Thank you for your good feedback. We hope to see you again soon.

4/10 Poor

Marlyn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’m disappointed with this place, the carpet before you enter the room smells disgusting, there’s no towelettes, as you shower it’s getting flooded cause the drainage is clogged. If you request for extra towels you need to pay. Not going back with this hotel.
Stayed 2 nights in Oct 2019
Response from GM on 27 Oct 2019
Hi. We thank you for your comment. We will address your concern immediately. We do hope to serve you again next time. Rest assured that we will take action on this matter.

10/10 Excellent

Maria Kristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from GM on 4 Oct 2019
Thank you for your rating. We appreciate your honest feedback. We hope to see you again soon at our hotel.

10/10 Excellent

Verified traveller

Stayed 4 nights in Sep 2019
Response from GM on 4 Oct 2019
Thank you for your rating. We appreciate your honest feedback. We hope to see you again soon at our hotel.

6/10 Okay

Verified traveller

Stayed 3 nights in Sep 2019
Response from GM on 4 Oct 2019
Thank you for your rating. We appreciate your honest feedback. We hope to see you again soon at our hotel.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Aircon is noisy
Stayed 1 night in Sep 2019
Response from GM on 12 Sept 2019
Thank you for your review. Rest assured that we will address this concern. We hope to see you again next time.

4/10 Poor

Remedios

Disliked: Staff & service, property conditions & facilities, room comfort
Unsatisfied Customer
The wrong room. Amenities not good. Food is salty. Bed is small. Staff not friendly and not willing to be helpful. Tickets for breakfast given in the morning instead of arrival. The room not comfortable.
Stayed 1 night in Jul 2019
Response from GM on 12 Sept 2019
Thank you for your review. We are sorry for not meeting your expectations. Rest assured that we will address all concerns posted. We still hope to serve you next time.

6/10 Okay

Geraldine

Liked: Cleanliness, staff & service
The room is so tight.
Stayed 1 night in Jun 2019

6/10 Okay

Will, Chicago

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Property was in a good location, close to the MRT3, one stop away from Trinoma and SM North. It is also close to Eaton Centris (across EDSA). The staff were very friendly and accomodating. However, upon check-in, our room standard room was too small for 2 adults. No hot water in the room, but was upgraded to a larger room 2 floors up. Apparently, hot water is solar heated, so the lower floors have less hot water? We were also informed the the buffet is not offered (as indicated on the booking). Plated breakfast which consists of 2 Chinese, 2 Filipino, and 2 Western choices were often not ready or not available for the day. BEWARE of this bait-and-switch when looking for hotels with "buffet breakfast included" in the description. Bottled water in the rooms were often out of stock, but replaced with "service" (maybe tap) water and was only delivered upon request. The hotel is fairly new so I guess they have a few kinks to work out, but for my money, I'm sure to find others with better amenities and overall satisfaction.
Stayed 15 nights in Feb 2019
Response from SM on 30 Nov 2019
Thank you for your review. Rest assured that we will address this concern. We hope to see you again next time.

4/10 Poor

b, New Zealand

Disliked: Staff & service, room comfort
The usual - booked reasonable hotel with good reviews. First problem was no mention anywhere of rooms being windowless. Next problem at checkin were asked to wait in glassed area with sun blazing through the window while they did - what exactly? Next problem room had no drinking water or safe. Suddenly the staff couldn't understand English anymore and were forced to find passing handyman to get us a safe. Next problem breakfast has no bread , then has bread which comes rubbery , untoasted on a plate with uncooked ham and no second cup of coffe unless we pay. The room had recently been renovated and that is pretty much the only good thing to be said about the place. Avoid this place unless you to experience Fawlty Towers in the tropics complete with a whole cast of wannabe Basils.
Stayed 2 nights in Nov 2018
Response from SM on 30 Nov 2019
Thank you for your review. We are sorry for not meeting your expectations. Rest assured that we will address all concerns posted. We still hope to serve you next time.

8/10 Good

Cecil, Sacramento

Liked: Cleanliness, staff & service
Disliked: Room comfort
Good
Stayed 3 nights in Jul 2018

10/10 Excellent

Dennis, virginia beach

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was super friendly & helpful. Rooms were clean def’ going to come back in the future Free complimentary drinks were great too 😀😀😀
Stayed 1 night in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018

2/10 Terrible

Judy

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
did not stay room is hostel style including the bed bunks this is not what we call hotel Shem on you
Stayed 5 nights in May 2018

8/10 Good

Lourdes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, thanx
Stayed 2 nights in May 2018

8/10 Good

manny, ontario, canada

Liked: Cleanliness, room comfort
Disliked: Staff & service
Okay hotel and close to everything
They should have a clerk desk available 24/7 and not 07:00-00:00 only.
Stayed 2 nights in Apr 2018

8/10 Good

Jen, Manila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing stay at Prime Hotel
Relaxing stay, clean rooms, towels etc. but no slippers. We asked for extra pillows at no extra cost. Friendly and acommdating staff (front desk). I like that their gym has a massage chair. Will have to try their roofdeck bar next time. Will recommend to friends.
Stayed 1 night in Mar 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018

10/10 Excellent

Sock

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'm totally impressed, worth it!
Loved everything about Prime Hotel, I highly recommend it to everyone.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great find!
First time staying at this brand new hotel for 18 days. Mr. Benedict Bryan I. Alava, the General Manager, was extremely professional and provided personal service. Amidst some glitches during their soft opening, he remained calm and attentive to the guests. The use of advance technology has created a laid back feeling for the guests and encourages independence. A great find!
Stayed 17 nights in Jan 2018

6/10 Okay

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
small rooms
room is very small
Stayed 3 nights in Feb 2018

8/10 Good

Cristina

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2018

8/10 Good

beth, roxas city

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near mrt quezon avenue
My stay with prime hotel was great. The staff and guards are very friendly, accomodating and corteous. The bed was comfortable. It was clean. Though they were still working in the hotel so i can hear them drill at night. The room was not that sound proof like other hotels i stayed so it ws not a big deal for me. The shower was cold since the front desk told me they were fixing the hot water. No slippers were provided. There free breakfast was limited since you were allowed to pick from the 3 choices that they have. It would have been better if buffet type. Hopefully, they can fix everything. I would love to stay in this hotel again.
Stayed 2 nights in Jan 2018

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Too small and there hot water didnt worked for 2 days!
Stayed 3 nights in May 2022
Response from GM on 7 Oct 2022
Thank you for your review. We are sorry for not meeting your expectations. Rest assured that we will address all concerns posted. We still hope to serve you next time.

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free wi-fiが使いものにならなかったが、 それ以外はコストパフォーマンスが非常に高い。 清潔さも良く、気持ちよく過ごせた。
Stayed 2 nights in Jan 2020

4/10 Poor

Verified traveller

Business traveller
Disliked: Staff & service
櫃檯太多欠佳，服務態度需要加強！
Stayed 16 nights in Sep 2019
Response from GM on 4 Oct 2019
Thank you for your rating. We appreciate your honest feedback. We will address your concern immediately. We hope to see you again soon at our hotel.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room has no water, no soap, no hair dryer. No door in the bathroom Washbasin cracked, breakfast is unpalatable
Stayed 1 night in Nov 2018

10/10 Excellent

AKI, 関西

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
静かで落ち着けます。
歩いて10分程度の所にショッピングモールがあり、何かと便利です。アイロンやドライヤーも頼めば貸してもらえるので助かります。私たちの部屋にはセイフティボックスが常備されていませんでした。何故無いのかはよく分かりません。
Stayed 2 nights in Jul 2018