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Reviews of Holiday Inn Express Manila Newport City, an IHG Hotel

3 out of 5
Holiday Inn Express Manila Newport City, an IHG Hotel
1 Jasmine Drive, Pasay, Manila

Reviews

8.2

Very good

Rating 10 - Excellent. 486 out of 1011 reviews" "
Rating 8 - Good. 281 out of 1011 reviews" "
Rating 6 - Okay. 136 out of 1011 reviews" "
Rating 4 - Poor. 61 out of 1011 reviews" "
Rating 2 - Terrible. 47 out of 1011 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

ROSALITA, GRASS VALLEY

Liked: Cleanliness, staff & service
Great stay
Stayed 1 night in May 2024

10/10 Excellent

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome customer services. Clean rooms.
Stayed 1 night in May 2024

10/10 Excellent

Jessie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is safe. Breakfast is pretty good.
Stayed 3 nights in May 2024

8/10 Good

ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

8/10 Good

Joseph, Imperial

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a lovely, comfortable setting inside. A lot of traffic noises, especially motorcycle and traffic cop whistle
Stayed 1 night in May 2024

10/10 Excellent

Supareag

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 1 night in May 2024

10/10 Excellent

james

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Right next to the mall. Very walkable.
Stayed 2 nights in May 2024

8/10 Good

bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to add.
Stayed 1 night in May 2024

10/10 Excellent

AMY NICHOLSON

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was small but efficient
Stayed 1 night in May 2024

10/10 Excellent

Dennis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Cant use the bridge to Terminal 3 before 10am
Stayed 1 night in May 2024

10/10 Excellent

Jean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fast and good service
Stayed 1 night in May 2024

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

dinal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to shops
Stayed 1 night in Mar 2024

10/10 Excellent

Gee Ann

Liked: Cleanliness, staff & service, property conditions & facilities
This property is so very clean
Stayed 1 night in May 2024

6/10 Okay

Ricky

Travelled with partner
Liked the proximity to the airport and cheap compared to other area hotels. There was complimentary buffet breakfast but it was not very good. Several blackouts in a span of minutes…long line at check-in/check-out. Suggest that they allot more staffing particularly at check-in times.
Stayed 2 nights in May 2024

8/10 Good

Tianhong

Travelled with family
Disliked: Amenities, property conditions & facilities
Poor facility such as toilet, bed, air conditioner, etc.
Stayed 1 night in May 2024

6/10 Okay

kenneth

Good
Stayed 1 night in May 2024

10/10 Excellent

Geoff

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place and helpful staff
Stayed 1 night in Apr 2024

10/10 Excellent

Maria Kristina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a pleasant stay
Stayed 1 night in May 2024

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, property conditions & facilities
It was close to the airport. Good restaurants nearby
Stayed 1 night in May 2024

10/10 Excellent

Tutis

Stayed 2 nights in Apr 2024

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My like it very much because of all Casino around the hotel
Stayed 2 nights in Apr 2024

10/10 Excellent

Ronel P

Stayed 3 nights in Apr 2024

2/10 Terrible

Drew

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Roger, Gig Harbor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vicinity to airport and the ability to walk over to the airport terminal is a definite plus.
Stayed 1 night in Apr 2024

8/10 Good

Troy, Apopks

Stayed 16 nights in Apr 2024

10/10 Excellent

GRACE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place to stay near the Airport.
Stayed 1 night in Apr 2024

8/10 Good

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
poor internet connection
Stayed 3 nights in Apr 2024

2/10 Terrible

Dannette

Disliked: Cleanliness, staff & service, property conditions & facilities
My family used to love to stay here but the last time the room smelled like mold. We contacted the front desk but was ignored for the most part. Very disappointed.
Stayed 3 nights in Apr 2024

10/10 Excellent

Joemer, Juneau

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect distance from shopping across the street.
Stayed 3 nights in Jan 2024

6/10 Okay

Susan

Liked: Cleanliness, amenities
Poor internet connection in my room.
Stayed 3 nights in Apr 2024

10/10 Excellent

Rene P

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its convenient to where I go
Stayed 3 nights in Apr 2024

8/10 Good

Gheorghe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

2/10 Terrible

BLAKE

Disliked: Amenities
Property did not let me change dates due to travel delays. Didn't even get to stay here.
Stayed 1 night in Apr 2024

8/10 Good

normita

Stayed 1 night in Apr 2024

8/10 Good

Peter Philip

Travelled with partner
Liked: Cleanliness, staff & service
Reasonable price and friendly staff.
Stayed 1 night in Apr 2024

10/10 Excellent

Slawomir Pawel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was very slow but staff were very nice room was good but no where to put clothing except a few hangers Breakfast was poor not much variety no hot water in shower Marks 6 out of 10
Stayed 1 night in Apr 2024

10/10 Excellent

Flordeliza

Stayed 3 nights in Mar 2024

10/10 Excellent

Richard

Liked: Staff & service, property conditions & facilities
The hotel is very close to the airport and my room was quiet although it is near the airport so you may want to check with the hotel to not face the road if noise is a concern. The rooms were clean. The area to improve on is the Breakfast Buffet when it comes to cleanliness. It's tough because it is very crowded but I would take a serious look at the yogurt station and the peanut butter. The problem is leaving out a big open bowl of yogurt with a spoon that falls into the yogurt with everyone touching it. Same for the peanut butter. It is better to have individual cups of yogurt (or don't offer it at all) and individual packets of peanut butter as they have for honey and jam. As a result, it looks unhygienic even for those not eating it. Otherwise, I enjoyed the hotel and the staff were always helpful and friendly.
Stayed 7 nights in Mar 2024

10/10 Excellent

Ruel

Stayed 1 night in Apr 2024

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel
Stayed 1 night in Mar 2024

6/10 Okay

Michael

Overall I like the hotel the location was good it was clean and people were nice. The only complaint I have is the food at the buffet is always cold. They need to keep it warm for the entirety of the buffet I don’t like to eat cold food.
Stayed 3 nights in Apr 2024

8/10 Good

roberto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are great.
Stayed 1 night in Mar 2024

8/10 Good

john

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

4/10 Poor

Richard

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Gerald

Travelled with partner
Easy check in staff very nice and professional.
Stayed 2 nights in Apr 2024

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Matthew

Liked: Cleanliness
Stayed 1 night in Feb 2024

10/10 Excellent

Portia, Twentynine palms

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience,safe ,staff are great and mostly I enjoyed their brunch Buffet
Stayed 1 night in Mar 2024