Desk, laptop workspace, blackout curtains, iron/ironing board
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Reviews of Southern Inn

2.5 out of 5
Southern Inn
2259 Hillsboro Blvd., 2259, Manchester, TN

Reviews

6.2
Rating 10 - Excellent. 8 out of 27 reviews" "
Rating 8 - Good. 5 out of 27 reviews" "
Rating 6 - Okay. 3 out of 27 reviews" "
Rating 4 - Poor. 3 out of 27 reviews" "
Rating 2 - Terrible. 8 out of 27 reviews" "

6.2/10

Cleanliness

7.8/10

Staff & service

5.8/10

Amenities

5.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

BILLY

Liked: Cleanliness, amenities
Very clean, quiet, good lighting. Great value for cost
Stayed 1 night in Feb 2024
Response from TOFFER on 9 Mar 2024
We're delighted to hear you found our motel Southern Inn clean, quiet, well-lit and comfortable! Thank you for the Glowing review and for choosing us. We look forward to welcoming you back in Future!

10/10 Excellent

Reza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from TOFFER on 9 Mar 2024
Thank you so much for your outstanding rating! We're thrilled you enjoyed your stay with us at Southern Inn.Let us know if there's anything we can do to make your next visit even better!

8/10 Good

Bryson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from TOFFER on 9 Mar 2024
Thank you for the positive feedback! We appreciate your rating and are glad you enjoyed your stay with us.If there's anything we can do to turn that 8 into a perfect 10 next time, please let us know.We hope to welcome you back soon!

6/10 Okay

Kirenia

Travelled with family
Good
Stayed 1 night in Dec 2023
Response from TOFFER on 9 Mar 2024
Thank you for the positive feedback! We appreciate your rating and are glad you enjoyed your stay with us.If there's anything we can do to turn that 3 into a perfect 5 next time, please let us know.We hope to welcome you back soon!

2/10 Terrible

aldo del

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 days and they never changed the sheets or towels.
Stayed 4 nights in Dec 2023
Response from TOFFER on 9 Mar 2024
I'm so sorry to hear about your experience! This is not up to our standards. We deeply apologize for the inconvenience caused. We'll address this with our team to ensure it do not happen again. Please reach out to us directly so we can make things right for you.

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from TOFFER on 9 Mar 2024
Thank you for the outstanding rating! We're thrilled to hear you had a fantastic experience at Southern Inn!Your satisfaction means everything to us. We look forward to host you again soon!

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here alot. The new management seems to be alot better than the previous one. The only thing that was bad is the wifi. It is horrible. At least the one for the guest is. Cant connect if your lucky enough to get it to even pull up. Im hopinh the new mang. Buys more routers or extenders or something cuz you cant get any work dome there.
Stayed 1 night in Dec 2023
Response from TOFFER on 9 Mar 2024
Thank you for your feedback! We're thrilled to hear that you noticed improvements under our management. we apologize for the inconvenience with the Wi-Fi. We've taken immediate action and are please to inform you that all Wi-Fi issues have been resolved.We look forward to hosting you again soon!

10/10 Excellent

Reza

Liked: Cleanliness, staff & service, property conditions & facilities
Response from TOFFER on 9 Mar 2024
Thank you so much for the 5-star rating! We're thrilled you enjoyed your stay with us at Southern Inn.Let us know if there's anything we can do to make your next visit even better!

8/10 Good

Tammy

Stayed 1 night in Nov 2023
Response from TOFFER on 9 Mar 2024
Thank you for your feedback! We're glad to hear that you had a positive experience overall. Your feedback is valuable and we're always striving to improve. If there's anything specific you think we could do better, please don't hesitate to let us know and hope to exceed your expectations on your next visit.

10/10 Excellent

jlightingcreation

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice
Stayed 1 night in Nov 2023
Response from TOFFER on 9 Mar 2024
Thank you for the outstanding rating! We're thrilled to hear you had a fantastic experience at Southern Inn!Your satisfaction means everything to us. We look forward to host you again soon!

8/10 Good

Salem

Stayed 7 nights in Nov 2023
Response from TOFFER on 9 Mar 2024
Thank you for the outstanding rating! We're thrilled to hear you had a fantastic experience at Southern Inn!Your satisfaction means everything to us. We look forward to host you again soon!

6/10 Okay

Kelli Lynn

Stayed 1 night in Nov 2023

4/10 Poor

Yelena

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very dirty, bad smell in the room.
Stayed 2 nights in Nov 2023

8/10 Good

Brandon

Liked: Staff & service, room comfort
Stayed 1 night in Nov 2023
Response from TOFFER on 9 Mar 2024
Thank you for the outstanding rating! We're thrilled to hear you had a fantastic experience at Southern Inn!Your satisfaction means everything to us. We look forward to host you again soon!

4/10 Poor

Donna

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Would not stay again
Supposed to be non smoking room. Smelled of smoke. Cigarette burn in bed spread. One trash can.
Stayed 1 night in Oct 2023

2/10 Terrible

Leia

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
RUN AWAY. The room was disgusting. I pulled the comforter back and roaches fell out. There were dead bugs all over the room. Food debris everywhere. Animal waste on the floors. I went to the front desk and requested a refund and the staff told me that Expedia would have to refund it. Expedia told me it’s up to the hotel. No one will refund my $190 and so I’m out all that money and still had to go book another room somewhere else. This is bad business.
Stayed 3 nights in Oct 2023

2/10 Terrible

ellissa

Stayed 3 nights in Sep 2023
Response from Manager on 21 Sept 2023
Thank you for leaving a review

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was clean the beds were made we didn't find any problems The outside was dated and look like it was run down but the inside was really nice The room was a little dark could have used a couple more lamps brighter walls we had a non-smoking room the room did have a mild smell of smoke but after telling the front desk they told us that they would air it out so they were willing to take care of it. Overall we would stay there again.
Stayed 1 night in Sep 2023
Response from Manager on 10 Sept 2023
Thank you for leaving a review! I would like to thank you also for letting us know about the smoke smell in your room. I will be personally addressing this issue and we hope you stay with us again!

2/10 Terrible

Cierra

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stay away!!!
We booked a smoke free room. They gave us a room and when we went to it, the door was cracked and it reeked of weed! We told them and got a different room and they gave us one that had the smoke alarm disabled and hanging by the wires. This room also smelled like smoke. The pillows were also the worst we’ve seen in a hotel. We did not feel comfortable there and didn’t want to deal with it so we packed back up and drove through the night, instead of sleeping there. Terrible experience!
Stayed 1 night in Aug 2023

2/10 Terrible

Eduardo

Travelled with family, Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
Worst hotel ever I will not recommend this place at all stay out
Stayed 1 night in Jul 2023
Response from Manager on 27 Jul 2023
We are sorry you were not satisfied with your stay. We are in the middle of renovating the property and we hope you give us another chance in the future

2/10 Terrible

Kathy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We did not stay after looking at area of the bldg..and rooms. We had ask for handy cap room and they was no access to to park and looked in room that had building supply’s and heavy equipment in front of our room and door I am on oxygen with no way to live in or sleep in musty and dusty dirty. The building was under construction. Yellow tape and machinery in parking space we was to use for our room. Don’t stay there they lied to Expedia and said they were not doing construction and will not refund our money.
Stayed 1 night in Jul 2023
Response from Manager on 24 Jul 2023
We are sorry y oh were not satisfied with your stay. We are currently renovating the entire property to better serve our customers.

4/10 Poor

Mary Rita

Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
They were in the process of remodeling. My room was not clean and had some bugs. Wouldn't stay there again.
Stayed 1 night in Jul 2023
Response from Manager on 13 Jul 2023
Sorry you were not satisfied with your stay

10/10 Excellent

phillip

Stayed 1 night in Jun 2023
Response from Manager on 2 Jul 2023
Thank you for leaving a review! In you are in the area it would be an honor for you to stay with us again. Please let your friends know about your stay!

10/10 Excellent

Santiago

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Oct 2023
Response from Manager on 1 Nov 2023
Thank you for leaving a review. We hope you stay with us again