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Reviews of Hampton Inn & Suites Hartford-Manchester

2.5 out of 5
Hampton Inn & Suites Hartford-Manchester
1432 Pleasant Valley Rd, Manchester, CT

Reviews

8.6

Excellent

Rating 10 - Excellent. 557 out of 1005 reviews" "
Rating 8 - Good. 272 out of 1005 reviews" "
Rating 6 - Okay. 94 out of 1005 reviews" "
Rating 4 - Poor. 49 out of 1005 reviews" "
Rating 2 - Terrible. 33 out of 1005 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in May 2024

10/10 Excellent

Gislenny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un hotel muy demasiado de bueno me gusta cada vez que me quedo y el desayuno es excelente
Stayed 1 night in May 2024
Response from Christopher M. | Front Desk Team on 26 May 2024
Thank you so much for your review! We greatly appreciate it.

8/10 Good

TIM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A recent renovation/ update was done.. I think interior designers need to stay in a room before they decorate to see what doesn’t work in their design elements.
Stayed 2 nights in May 2024
Response from Christopher M. | Front Desk Team on 23 May 2024
Thank you so much for your review! We greatly appreciate it.

6/10 Okay

tara

Travelled with family
Disliked: Staff & service
We showed up after the check in time and rooms weren’t ready due to staffing. I didn’t think they spoke professionally about the situation. The girl at the front was eating gummy bears while we were talking to her at the front desk. We walked around the area and sat inside while our room was quickly being cleaned. Other families came and checked in while we waited instead of telling them we were next to get a room. Just wasn’t handled well. Our rooms were updated though compared to other Hampton Inns that I’ve stayed at. Many options for dining nearby. Nothing fancy.
Stayed 1 night in May 2024
Response from Christopher M. | Front Desk Team on 22 May 2024
Thank you for your feedback.

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and tidy !
Stayed 1 night in May 2024
Response from Christopher M. | Front Desk Team on 23 May 2024
Thank you so much for your review! We greatly appreciate it.

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay and room.
Stayed 1 night in May 2024
Response from Christopher M. | Front Desk Team on 12 May 2024
Thank you so much for your review! We greatly appreciate it.

10/10 Excellent

Mina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and great staff. Breakfast was top notch and the team was very attentive to guests. Shopping is within walking distance as well as less than a 5 minute drive to large mall. Definitely would stay there again. Was in the area for UConn graduation.
Stayed 3 nights in May 2024
Response from Christopher M. | Front Desk Team on 11 May 2024
Thank you so much for your review! We greatly appreciate it.

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Christopher M. | Front Desk Team on 9 May 2024
Thank you so much for your rating. We greatly appreciate it!

10/10 Excellent

Adriano

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Christopher M. | Front Desk Team on 8 May 2024
Thank you so much for your rating. We greatly appreciate it!

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to UConn (approx 25 mins). Great location with just about everything you’d need in close proximity. Hilton quality is always on point. Staff was really nice, breakfast included and the room was well appointed and clean. Will definitely stay again
Stayed 1 night in May 2024
Response from Christopher M. | Front Desk Team on 5 May 2024
Thank you so much for your review! We greatly appreciate it.

6/10 Okay

Uliana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Christopher M. | Front Desk Team on 5 May 2024
Thank you so much for your rating. We greatly appreciate it!

2/10 Terrible

Keshav

Disliked: Staff & service
Customer service was the worst
Stayed 1 night in Apr 2024
Response from Christopher M. | Front Desk Team on 1 May 2024
Thank you for your feedback.

10/10 Excellent

Brenda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was the best I have seen in a hotel in a while, the property very clean and nice staff. I would stay at this hotel again.
Stayed 1 night in Apr 2024
Response from Christopher M. | Front Desk Team on 5 May 2024
Thank you so much for your review! We greatly appreciate it.

10/10 Excellent

Jocelyn

Travelled with family
Liked: Amenities, property conditions & facilities
Excellent location
Stayed 1 night in Apr 2024
Response from Christopher M. | Front Desk Team on 1 May 2024
Thank you so much for your review! We greatly appreciate it.

10/10 Excellent

Michelle

Travelled with partner
Nice and clean!
Stayed 1 night in Apr 2024
Response from Christopher M. | Front Desk Team on 27 Apr 2024
Thank you so much for your review! We greatly appreciate it.

10/10 Excellent

Alex

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really like that this hotel is located close to restaurants and the XL center. The parking was very convenient, in which you can see your vehicle from room (#220) which was nice, clean with refrigerator and microwave. Ironing board & iron. Hair dryer. Bathroom door lock did not work for the day/night we stayed (friday-saturday). Digital key option was great, with the exception of access to our room not working and malfunction ing. It worked for all other areas (pool, entrances and fitness room). We had to get a room key from the front desk. Complimentary breakfast was good too. Hot roast coffee was good. Overall, I recommend this hotel.
Stayed 1 night in Apr 2024
Response from Christopher M. | Front Desk Team on 24 Apr 2024
Thank you so much for your review! We greatly appreciate it.

6/10 Okay

Tracy

Travelled with family and small children
Liked: Staff & service
Hotel was average. Very busy area with lots of shops and restaurants nearby. Easy to get to. Bathroom light fixture flickered like a horror movie when you turned it on. Shade didn’t go up or down on the window well (it was off the track). Pillows were flat and not at all comfortable. Hotel was clean, staff was very nice. Pool was clean and plenty of towels. Many breakfast options which is nice.
Stayed 1 night in Apr 2024
Response from Christopher M. | Front Desk Team on 14 Apr 2024
Thank you so much for your review! We greatly appreciate it.

6/10 Okay

Eric

Stayed 1 night in Apr 2024
Response from Christopher M. | Front Desk Team on 26 Apr 2024
Thank you so much for your rating. We greatly appreciate it!

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very polite and helped immediately with every question and any wants/needs. Rooms and facilities were very nice and clean.
Stayed 1 night in Mar 2024
Response from Christopher M. | Front Desk Team on 5 Apr 2024
Thank you so much for your review! We greatly appreciate it!

10/10 Excellent

Amy M

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 7 nights in Mar 2024
Response from Christopher M. | Front Desk Team on 28 Mar 2024
Thank you so much for your review! We greatly appreciate it!

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again.
Stayed 1 night in Mar 2024
Response from Christopher M. | Front Desk Team on 27 Mar 2024
Thank you so much for your review! We greatly appreciate it!

10/10 Excellent

Tina, Sanford

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My son and i stayed there for 1 night. Everyone was super friendly, the facility was clean. The only thing, that could have been improved is the breakfast options. But other than that, i have no complaints and definitely would go back to stay there again!
Stayed 1 night in Mar 2024
Response from Christopher M. | Front Desk Team on 27 Mar 2024
Thank you so much for your review! We greatly appreciate it! Thank you for you feedback about our breakfast, we will work to improve our variety.

10/10 Excellent

Gislenny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo fue fantástico
Stayed 1 night in Mar 2024
Response from Christopher M. | Front Desk Team on 21 Mar 2024
Thank you so much for your review! We greatly appreciate it!

2/10 Terrible

Jennifer

Travelled with family
We had no water from 7:00-10:30. Very frustrating
Stayed 1 night in Mar 2024
Response from Christopher M. | Front Desk Team on 14 Mar 2024
Thank you for your feedback. We apologize for the temporary outage due to a situation out of our control.

2/10 Terrible

Gina

Disliked: Cleanliness, staff & service, property conditions & facilities
as soon as i got to the hotel to check in, after driving 6hrs i was told there was no water. a very awful experience.
Stayed 1 night in Mar 2024
Response from Christopher M. | Front Desk Team on 14 Mar 2024
Thank you for your feedback. We apologize for the temporary outage due to a situation out of our control.

10/10 Excellent

Monica

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great place this is our third time staying here!
Stayed 1 night in Mar 2024
Response from Christopher M. | Front Desk Team on 3 Mar 2024
Thank you so much for your review! We greatly appreciate it! We hope to see you again.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Christopher M. | Front Desk Team on 28 Feb 2024
Thank you so much for your review! We greatly appreciate it!

10/10 Excellent

Duane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Christopher M. | Front Desk Team on 28 Feb 2024
Thank you so much for your review! We greatly appreciate it!

10/10 Excellent

crystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Christopher M. | Front Desk Team on 25 Feb 2024
Thank you so much for your review! We greatly appreciate it!

8/10 Good

Blesson

Stayed 1 night in Feb 2024
Response from Christopher M. | Front Desk Team on 21 Mar 2024
Thank you so much for your rating. We greatly appreciate it!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2024
Response from Angel B. | Operations Manager on 18 Feb 2024
Thank you so much for your rating. We greatly appreciate it!

10/10 Excellent

Lindsay

Stayed 1 night in Feb 2024
Response from Christopher M. | Front Desk Team on 21 Mar 2024
Thank you so much for your rating. We greatly appreciate it!

10/10 Excellent

Alena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best stay I've had in a long time!
So, when I walked in for check in, there were two front desk employees (MAJOR PLUS). I was greeted with a smile and they assured me that my special requests were fulfilled and already in the room. I was also told that if there was anything else I needed, i could call down and let them know. Walked into my room (133), the air in the room smelled fresh. The bathroom was clean (i always lift the toilet seat, and check the showers for mold). The bed linens were clean without stains, or evidence of dirt. Bed was comfortable. Breakfast in the morning was decent, there was a variety (2 flavors of waffles, two types of sausage, western omelet, cereal, variety of juice, coffee flavors, fruit, and more). I can definitely see myself booking here AGAIN!
Stayed 1 night in Feb 2024
Response from Christopher M. | Front Desk Team on 14 Feb 2024
Thank you so much for your review Alena. We greatly appreciate it! We hope to see you again soon, thanks for choosing to stay with us.

10/10 Excellent

sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the location... close to main roads, many shopping and dining options. Rooms and lobby were exceptionally clean. Staff was very friendly and accomodating. We will definitely return here the next time we are in the area.
Stayed 3 nights in Feb 2024
Response from Christopher M. | Front Desk Team on 11 Feb 2024
Thank you so much for your review! We greatly appreciate it!

10/10 Excellent

Gregory

Travelled with family
Liked: Amenities
Great place to stay for the night. Only negative is that they need to do a better job stocking and cleaning the breakfast area. Very limited season as well. Hotel is very clean, rooms are well appointed and nicely laid out. Friendly staff!
Stayed 1 night in Jan 2024
Response from Christopher M. | Front Desk Team on 31 Jan 2024
Thank you so much for your review! We greatly appreciate it!

4/10 Poor

Erin

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Hotel staff was helpful. Room was clean. Heating system was loud. Shower curtain was torn. Teenagers were have a very loud party in room and hallways until early in the morning. (Teens didn’t even stay at hotel - just met for party - bc they were screaming that the Uber was taking them home @2am) Only benefit of the loud heater. Would not stay again.
Stayed 1 night in Jan 2024
Response from Christopher M. | Front Desk Team on 31 Jan 2024
Thank you for your feedback.

8/10 Good

Bess

Liked: Cleanliness, property conditions & facilities
Trouble adjusting room temperature which was set for 78 degrees. Way too hot but not offered help in correcting it when I called at 9 PM. No instructions for how to adjust and ended up having to run the air conditioner when it was in January. Also, no instructions in the room for using the TV.
Stayed 2 nights in Jan 2024
Response from Christopher M. | Front Desk Team on 31 Jan 2024
Thank you for your feedback.

4/10 Poor

Renee

Travelled with family
Liked: Amenities
The hotel halls smelled like marijuana..
Stayed 1 night in Jan 2024
Response from Christopher M. | Front Desk Team on 27 Jan 2024
Thank you for your feedback.

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean room and great service
Stayed 1 night in Jan 2024
Response from Christopher M. | Front Desk Team on 27 Jan 2024
Thank you so much for your review! We greatly appreciate it!

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Christopher M. | Front Desk Team on 24 Jan 2024
Thank you so much for your review! We greatly appreciate it!

10/10 Excellent

Samantha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms nice and spacious
Stayed 1 night in Jan 2024
Response from Christopher M. | Front Desk Team on 24 Jan 2024
Thank you so much for your review! We greatly appreciate it!

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Christopher M. | Front Desk Team on 24 Jan 2024
Thank you so much for your review! We greatly appreciate it!

2/10 Terrible

Janice

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Christopher M. | Front Desk Team on 24 Jan 2024
Thank you for your feedback.

8/10 Good

Stephen, EXTON

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Christopher M. | Front Desk Team on 10 Jan 2024
Thank you so much for your review! We greatly appreciate it!

10/10 Excellent

Yina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything, service, ambient and maintenance. The breakfast was also really convenient and good.
Stayed 1 night in Dec 2023
Response from Christopher M. | Front Desk Team on 6 Jan 2024
Thank you so much for your review! We greatly appreciate it!

4/10 Poor

John

Disliked: Room comfort
Heater in room was noisy and took a long time to warm up. Noise of heater affected sleeping
Stayed 1 night in Dec 2023
Response from Christopher M. | Front Desk Team on 6 Jan 2024
Thank you for your feedback.

10/10 Excellent

Amy, Naples

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly.
Stayed 1 night in Dec 2023
Response from Christopher M. | Front Desk Team on 31 Jan 2024
Thank you so much for your review! We greatly appreciate it!

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Updated bathroom with toiletries hung on the wall for easy access instead of the tiny hard to manipulate bottles. Am[ple bars on wall intub for safety
Stayed 1 night in Dec 2023
Response from Christopher M. | Front Desk Team on 30 Dec 2023
Thank you so much for your review! We greatly appreciate it!

10/10 Excellent

Edwin C

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed the hospitality. The easy checking in and out.
Stayed 2 nights in Dec 2023
Response from Christopher M. | Front Desk Team on 30 Dec 2023
Thank you so much for your review! We greatly appreciate it!

10/10 Excellent

Abdur

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Christopher M. | Front Desk Team on 20 Dec 2023
Thank you so much for your review! We greatly appreciate it!