8/10 Good
Nithin
Travelled with family and small children
16 Apr 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at this hotel with my family. Overall, I had a good experience. The check in process was superfast. The room was clean and comfortable, and the staff were friendly and accommodating. However, I was disappointed with the in room dining service.
I found coir rope in my tabouleh which I believe is used to tie the parsley leaves. It was clear that the food was not prepared according to the hygiene standards.
This made me question the cleanliness of the kitchen and the hygiene standards of the hotel.
When I brought this to the attention of the staff, they were quick to apologize and offered to replace the food. However, I had lost my appetite by then and decided not to eat anything else from the in room dining menu.
In conclusion, while my overall stay was good, the in room dining service was a disappointment. I hope the hotel takes note of these issues and makes improvements in their food quality and cleanliness standards. I would still recommend this hotel for its other positive aspects, but I would advise future guests to avoid the in room dining service.
Nithin
Stayed 2 nights in Apr 2024