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Reviews of Grand Hotel Excelsior

5 out of 5
Grand Hotel Excelsior
Great Siege Road, Floriana, Malta

Reviews

8.6

Excellent

Rating 10 - Excellent. 538 out of 1003 reviews" "
Rating 8 - Good. 302 out of 1003 reviews" "
Rating 6 - Okay. 108 out of 1003 reviews" "
Rating 4 - Poor. 33 out of 1003 reviews" "
Rating 2 - Terrible. 22 out of 1003 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Gretta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you, to all the staff at The Grand, you made our recent stay enjoyable and trouble free. The hotel, is very clean, the staff are warm and friendly. The location is excellent to walk into Valletta ,the airport, and the local bus terminal. We would definitely stay again.
Stayed 7 nights in Apr 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic except for two things. The aircon was not working properly so we opened the sliding door get fresh air in. Unfortunately the staff at the entrance to the hotel working nights thought everyone else was also up so they kept us up with their laughter and banging about of luggage, slamming car doors. So if I were to book again I would book sea view, far away from front door!
Stayed 4 nights in Apr 2024

10/10 Excellent

Nick

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service throughout in particular from Julie Anne who was very helpful with medical support for one of our party who fell ill.
Stayed 6 nights in Apr 2024
Response from Janette Tuite on 20 Apr 2024
Dear Esteemed Guest ,Thank you for the perfect rating. We are pleased that you have enjoyed your stay at The Grand Hotel Excelsior.Thank you for the kinds words towards the staff. We look forward to welcoming you back for another pleasant stay!Warm RegardsGuest Relations Agent

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Janette Tuite on 20 Apr 2024
Dear Esteemed Guest,Thank you for taking the time to share your positive experience with us during your stay at The Grand Hotel Excelsior.We look forward to welcoming you back for another pleasant stay!Warm RegardsGuest Relations Agent

10/10 Excellent

William, Philomath

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great breakfast, good location, nice facilities, great staff.
Stayed 7 nights in Apr 2024

10/10 Excellent

Artem

Liked: Cleanliness, staff & service, property conditions & facilities
In general hotel was ok, but definitely in need of refurbishment... indoor swimming pool, rooms and bathrooms are a bit tired...
Stayed 5 nights in Mar 2024

10/10 Excellent

Kaleigh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was amazing! The pools were great & the views were spectacular. Everything we wanted to see is within a 15-20 min walk of the hotel. I felt completely safe walking at night. The food was good & reasonably priced. Loved being able to store our bags after checkout so we could continue to tour the city before our flight.
Stayed 1 night in Apr 2024

6/10 Okay

ZHIXIA, Moorpark

Stayed 1 night in Mar 2024

8/10 Good

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is well situated 10 minutes walk from the main gates of Valletta. Hotel is large and generally clean. Our room had a large terrace, but with no parasol so would be very exposed when hotter, the outside pool was being renovated which we weren't informed of. Good cleanliness and warm service. Breakfast was busy, although in a single large room it was not too noisy. The reason for 4 stars only was that small things like sauces, salt and pepper only being available in sachets felt cheap and a bit B&B. Coffee in the room was also Nescafe sachets - as bit cheap when paying £200 per night.
Stayed 6 nights in Mar 2024
Response from Janette Tuite on 30 Mar 2024
Dear Esteemed Guest,Thank you for taking the time to provide the hotel with your valued feedback following your recent stay. We sincerely apologize that we did not meet your expectations. Your feedback is important to us, and we appreciate you bringing these issues to our attention. We look forward to welcoming you back at the nearest future to The Grand Hotel Excelsior.Warm RegardsGuest Relations Agent

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cooked breakfast was at best warm. Coffee and tea had a bad taste.
Stayed 7 nights in Mar 2024
Response from Janette Tuite on 30 Mar 2024
Dear Esteemed Guest ,We would like to thank you for choosing and staying at The Hotel Grand Excelsior and for taking the time to share your feedback.We look forward to welcoming you back for another pleasant stay.Warm Regards,Guest Relations

8/10 Good

Avril

Stayed 7 nights in Mar 2024
Response from Janette Tuite on 20 Apr 2024
Dear Esteemed Guest,Thank for taking time to share your experience of your recent stay with us.We look forward to welcoming you back in the near future.Warm RegardsGuest Relations Agent

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service
Good location for walking into Valletta.
Stayed 4 nights in Mar 2024

10/10 Excellent

Gerald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
comfortable
Stayed 3 nights in Mar 2024
Response from Janette Tuite on 20 Apr 2024
Dear Esteemed Guest,Thank you for the perfect rating 10/10. Thank you for taking the time to share your positive experience with us during your stay at The Grand Hotel Excelsior.We look forward to welcoming you back for another pleasant stay!Warm RegardsGuest Relations Agent

2/10 Terrible

Don

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a very disappointing experience that I feel compelled to share. Contrary to its advertised image as a five-star luxury resort, the reality is far from it. The condition of the property is dire, with the rooms featuring old, stained carpets, and the bathroom tiles cracked and showing their age. The beds, equipped with metal spring mattresses that seem to be decades old, along with unclean pillows, made for an uncomfortable setting. Moreover, there's a pervasive smell of water damage throughout the property. Upon arrival and initial inspection of our room, it became clear that the accommodations were not as promised. I promptly returned to the front desk to express that the room was not acceptable and that I would not be staying. Despite this, the hotel refused to issue a refund, citing their cancellation policy, even though my actions did not constitute a breach of contract since I had already checked in. During my time at the front desk, I witnessed two other families expressing similar complaints. What's more disheartening is Expedia's lack of accountability for the misleading representation of this property on their platform. It's widely known among the locals about the deceptive nature of this place, which is a disservice to Malta's efforts to attract tourists. I strongly advise against staying here.
Stayed 3 nights in Mar 2024

8/10 Good

Arvind

Liked: Cleanliness, staff & service, property conditions & facilities
Location with great views of city from terrace of our room
Stayed 4 nights in Mar 2024
Response from Janette Tuite on 20 Apr 2024
Dear Esteemed Guest,Thank you so much for your wonderful review and for choosing to stay with us at our property. It's fantastic to hear that you had such a great experience during your recent visit. I'm thrilled to see that you found our location to be perfect for your needs and that you enjoyed our spectacular view.Thank you once again for your positive review and for highlighting the aspects of your stay that stood out to you. We hope to have the pleasure of welcoming you back for another fantastic stay in the future.Warm RegardsGuest Relations

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
The Trip Advisor reviews say it all. Firstly the staff, from all over the world, are so friendly and helpful and any little problem is quickly solved. Secondly, the breakfast was included. It includes all you can eat from healthy, cooked and continental and saves money eating out during the day. It is so convenient, being walking distance of the city of Valletta, the foot ferry to Sliema and the bus station to all parts of the island. The prices are reasonable and they are renovating parts. It's my 5th stay here and I'll be back.
Stayed 7 nights in Mar 2024
Response from Janette Tuite on 27 Mar 2024
Dear Esteemed Guest,Thank you so much for rating us 5 out 5. It makes us very happy to read that you had a fabulous stay with us. It's particularly heartening to hear that you felt warmly welcomed by our staff. Our dedicated team is indeed committed to ensuring that every guest feels at home.Once again, thank you for sharing your experience. We look forward to welcoming you back in the near future and providing you with another wonderful stay.Warm RegardsGuest Relations Agent

8/10 Good

Nathalie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
J’ai apprécié. Les clients de l’hôtel sont un peu racistes. Nous étions les seuls nord de l’hôtel et nous avons remarqué des regards très méprisants.
Stayed 1 night in Mar 2024

6/10 Okay

Albert

Travelled with partner
Liked: Cleanliness, staff & service
Though the staff were overall very helpful and polite, we had one or two disappointing experiences. We felt this was more a 4* than a 5* hotel. Great location - close to Valletta on foot.
Stayed 6 nights in Feb 2024
Response from Janette Tuite on 20 Apr 2024
Dear Esteemed Guest ,Thank you for taking time to share your feedback of your recent with us. We appreciate your kind words towards our Team. We sincerely apologize for not meeting all your expectations. I will pass this feedback to our management as it helps us to continuously enhance our services and offerings.Thank you again for staying at The Grand Hotel Excelsior and we look forward to welcoming you back in the near future.Warm RegardsGuest Relations Agent

10/10 Excellent

Ezeddin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about it Nothing is wrong but perfect
Stayed 1 night in Mar 2024
Response from Janette Tuite on 20 Apr 2024
Dear Esteemed Guest,Thank you for your review and the high rating. We are delighted that we met all your expectations.Thank you once again for choosing to stay with us and for taking the time to share your experience. We look forward to welcoming you back to the hotel in the near future.Warm RegardsGuest Relations Agent

8/10 Good

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Everton on 29 Mar 2024
Dear esteemed guest, thank you so much for taking the time to review our hotel. We are looking forward to welcoming you back at the Grand Hotel Excelsior. Kind regards, Everton - Guest Relations Team

8/10 Good

Indrajit

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Everton on 11 Mar 2024
Dear esteemed guest, thank you for taking time to review our hotel. Looking forward to welcoming you back at the Grand Hotel Excelsior. Yours sincerely, Everton Guest Relations Agent

10/10 Excellent

Beck

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Everton on 11 Mar 2024
Dear esteemed guest, thank you so much for taking the time to review our hotel. Looking forward to welcoming you back at the Grand Hotel Excelsior. Kind regards Everton - Guest Relations Agent

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property!
Response from Everton on 11 Mar 2024
Dear esteemed guest, thank you for taking the time to write a review, and I am glad to hear you enjoyed our property. We hope to welcome you back soon at the Grand Hotel Excelsior. Yours sincerely, Everton - Guest Relations Agent.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Everton on 11 Mar 2024
Dear esteemed guest, thank you for your review. We hope to welcome you back soon at the Grand Hotel Excelsior. Yours sincerely, Everton Guest Relations Agent

8/10 Good

Fatima

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Concierge was great , restaurant staff and spa were also amazing! Really hard to get hold of reception or room service at times! The flush didn’t work properly and had to wait hours for it to work, when you have a 5 years old it can be hard to work with something that’s not working! Also the saune is not indicated I couldn’t find it ! Swimming pool is great and big enough! The artist on Saturday night was great ! Overall I would come back to stay in the hotel
Stayed 3 nights in Feb 2024
Response from Guest relations manager on 12 Feb 2024
Dear esteemed guest, thank you so much for taking the time to review our hotel,looking forward to welcoming you back at the Grand Hotel Excelsior. Kind regard

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent old world hotel.
A Grand hotel with top notch service. The location could not be be better and the staff was friendly and professional at every turn.
Stayed 5 nights in Jan 2024
Response from Everton on 10 Jan 2024
Dear esteemed guest, thank you so much for taking the time to review our hotel, and for rating us 10 out of 10, looking forward to welcoming you back at the Grand Hotel Excelsior. Kind regards, Everton

8/10 Good

Raphael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience
Stayed 4 nights in Jan 2024
Response from Everton on 9 Jan 2024
Dear esteemed guest, thank you so much for taking the time to review our hotel, looking forward to welcoming you back at the Grand Hotel Excelsior. Kind regards, Everton

4/10 Poor

Julie

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Underwhelming
We spent 5 nights at the hotel.. The hotel has good facilities but lacks atmosphere. The staff were polite and professional and the rooms were nice. The staff were slow to serve drinks in the bar and we had to keep asking for tea at breakfast. Areas round the pool were not cleared from glasses/plates for days. Access to Valletta was good for us but not good for those with mobility issues.
Pool area and views
Sunbathing/swimming area
Gingerbread display in goyer
Tikka seating left like this for at least two nights
Stayed 5 nights in Dec 2023
Response from Everton on 9 Jan 2024
Dear esteemed guest, thank you for sharing your experience. We appreciate your feedback on our facilities, staff, and rooms. We apologize for any inconvenience.We will address these concerns to enhance our guest experience. We hope to welcome you back for an improved stay. Yours sincerely, Everton

10/10 Excellent

Henry, ALGOZ

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chose this hotel because of a previous stay and also proximity to Valletta. My wife has a wheelchair which we found was not very good to get to Valletta with as the pathways are not very good, but a taxi was cheap and quick enough. Wish they would use disabled people to plan these features. Hotel itself was marvellous.
Stayed 11 nights in Dec 2023
Response from Everton on 9 Jan 2024
Dear esteemed guest, thank you so much for taking the time to review our hotel, looking forward to welcoming you back at the Grand Hotel Excelsior. Kind regards, Everton

6/10 Okay

Zachary

Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023
Response from Everton on 3 Jan 2024
Dear esteemed guest, thank you so much for taking the time to review our hotel. We are looking forward to welcoming you back at the Grand Hotel Excelsior. Kind regards, Everton

10/10 Excellent

Greta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great plade to stay
We thoroughly enjoyed our stay at the Grand Excelsior. The staff were extremely helpful, friendly and playful. We stayed in a 7th floor terraced room and absolutely loved the view. The room was extremely quiet, although it was the low season, and the common areas were often quite loud, especially with children, but we are an older couple without children, thus not always in the mood for children's antics. The dining options were limited during the Christmas season, thus we ate out more often than inside. The breakfast buffet was very good, but extremely British, which is perhaps expected. Obviously, we are not British.
Stayed 9 nights in Dec 2023
Response from Everton on 31 Jan 2024
Dear esteemed guest, thank you so much for taking the time to review our hotel, and for rating us 10 out of 10, we are pleased to hear we met all your expectations, and we will work to exceed them in your next stay with us, looking forward to welcoming you back at the Grand Hotel Excelsior. Kind regards Everton - Guest Relations Agent

8/10 Good

Suzanne

Travelled with group
Liked: Cleanliness, staff & service
Lovely stay at this hotel but sadly facilities let it down a bit. Staff are wonderful, great breakfast but room a bit dated ( although bed very comfortable) bathroom has a very deep but short bath. Hand shower above by doesn’t reach so you can wash your hair! Separate shower cable but only has large fixed shower head on the ceiling! No hot water from sink but plenty in bath! All in all good stay but could do with a bit of an upgrade to make it 5*!
Stayed 4 nights in Dec 2023
Response from Everton on 3 Jan 2024
Dear esteemed guest, thank you for sharing your feedback. We appreciate your comments and apologize for any inconvenience you experienced. We will certainly address the areas you have highlighted to enhance our services. We are glad to hear our staff made a positive impression. We hope to welcome you again for an improved experience. Yours Sincerely, Everton

10/10 Excellent

Attilio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Dec 2023
Response from Everton on 29 Dec 2023
Dear esteemed guest, thank you for your positive review and rating us 10/10! We are delighted to hear that you enjoyed your stay. We hope to welcome you back soon at the Grand Hotel Excelsior. Your sincerely, Everton

6/10 Okay

Muhammed

Travelled with family, Business traveller
Liked: Staff & service, amenities
This property is past its best years..Requires some proper cleaning and renovation. The best thing about excelsior is its location, which is convenient and its staff, especially Jordan, who was very helpful and caring. We were disappointed with the poor quality of breakfast buffet. Omelet was on a verge of being burnt and very flat. Not 5 star at all. Lots of poor quality breads and overall disappointing. Yet again, the serving staff was nice. Poor room cleaning.
Stayed 2 nights in Nov 2023
Response from Everton on 2 Dec 2023
Dear esteemed guest, We appreciate your candid feedback regarding your recent stay at The Grand Hotel Excelsior. Please rest assured that your comment has been already highlighted to our General Manager in order to take actions about it, and we are actively working on implementing necessary renovation measures. We are pleased to hear you found our location convenient and our staff, particularly Jordan, helpful and caring. Your comments about the breakfast buffet are duly noted, and we apologize for falling short of your expectations. We are addressing this with our F&B team to ensure improvements. Your insights are valuable, and we hope to have the opportunity to offer you an improved experience in the future. Your sincerely, Everton - Guest Relations Agent

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Most staff very friendly and efficient.
Stayed 2 nights in Nov 2023
Response from Everton on 29 Nov 2023
Dear esteemed guest, thank you very much for your comment. We are glad that you enjoyed our hotel and the effort of our staff to provide the 5 star service that we are well known for. We look forward to host you once again at the Grand Hotel Excelsior for a future memorable stay. Your Sincerely, Everton - Guest Relations Agent

6/10 Okay

Edith Stephany

Travelled with family
Liked: Staff & service
Disliked: Amenities
The rooms need upgrading. The floors are carpet, and the sliding door to the balcony was stuck. The beds were tiny and if you have a third adult in the room they give you a rollaway bed with a thin mattress. The breakfast buffet was great and had a nice view. The location wasn’t bad as it’s walking distance to restaurants. We used the pool but it didn’t look very clean, especially the jacuzzi as it had lots of stains. Reception staff were really nice.
Response from Everton on 29 Nov 2023
Dear esteemed guest, thank you for sharing your experience. We apologize for the room issues and inconvenience with the beds. Your feedback on the pool and jacuzzi cleanliness is noted, and we will address it. We are pleased you enjoyed the breakfast and found the staff friendly. We appreciate your insights and hope to welcome you back for an improved stay in the future. Your sincerely, Everton - Guest relations agent

10/10 Excellent

Amarjit

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
overall excellent hotel to stay at
Stayed 4 nights in Nov 2023
Response from Everton on 29 Nov 2023
Dear esteemed guest, thank you very much for your feedback! We are delighted that you enjoyed your stay at the grand hotel excelsior and hope you will return to our hotel one day soon. We look forward to welcoming you back, and to providing you with many more enjoyable experiences. Your Sincerely, Everton - Guest Relations Agent

8/10 Good

Vrbo

Travelled with group
Liked: Staff & service, room comfort
Time for a facelift
This hotel was once, and could be again, a very grand experience. While it’s very well run and the staff are amazing, the entire place is a little tired. It’s time to refresh it all from the lobby to the lounge to the spa and most importantly the guest rooms.
Stayed 1 night in Nov 2023
Response from Everton on 21 Nov 2023
Dear esteemed guest, thank you very much for your feedback. We are glad that you enjoyed your stay and that you appreciated the effort of our staff to provide the 5 star service that we are well known for. Please rest assured that your comments regarding our decoration has been highlighted to our General Manager in order to take actions about it. We hope that it did not affect your stay with us. We are looking forward to host you again at the Grand Hotel Excelsior for a future memorable stay. Your Sincerely, Everton Guest Relations Agent

8/10 Good

Nabill

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good.
Stayed 2 nights in Nov 2023
Response from Everton on 17 Nov 2023
Dear esteemed guest, thank you very much for your feedback! We are delighted that you enjoyed your stay at the grand hotel excelsior and hope you will return to our hotel one day soon. We look forward to welcoming you back, and to providing you with many more enjoyable experiences. Your Sincerely,Everton

10/10 Excellent

Fernando, Palm Coast

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Staff were very helpful. Enjoyed our room.
Stayed 4 nights in Nov 2023
Response from Everton on 14 Nov 2023
Dear esteemed guest, thank you for your feedback, We are more than glad to see that you enjoyed our location and our room and the effort of our staff members to provide the 5 star service that we are well known for. We cannot wait to host you once again at the Grand Hotel Excelsior in the nearest future. Yours sincerely, Everton

10/10 Excellent

Alexander

The quietness and the luxury of the old school five-star classiness.
Stayed 2 nights in Nov 2023
Response from Everton on 11 Nov 2023
Dear esteemed guest, thank you for your feedback. We wish to have a chance to welcome you again at the Grand Hotel Excelsior in the future. Yours sincerely, Everton

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grand Excelsior Hotel
Great location, great view, great pool
Stayed 3 nights in Nov 2023
Response from Everton on 11 Nov 2023
Dear esteemed guest, thank you for your feedback. We wish to have a chance to welcome you again at the Grand Hotel Excelsior in the future. Yours sincerely, Everton

8/10 Good

Ronald Teruo Mori

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Cleaning staff went beyond their duties to enhance our stay. Tours were well organized by our concierge with a boat p/u and d/off. Breakfast was a buffet feast with great variety of foods. Unfortunately 2 of the female front desk staff were not as competent as they should have been. Breakfast was not on the 11 th floor. Also confusion as to where various amenities were located. Did not appreciate being abandoned and forgotten after leaving me at the front desk while they went to check on my queries. We were not notified of repairs to the plumbing resulting in our not being able to shower and get ready for dinner. Still overall a wonderful time exploring Malta
Stayed 6 nights in Oct 2023
Response from Everton on 22 Nov 2023
Dear esteemed guest, thank you for sharing your recent experience with us. We are delighted to hear about the positive aspects of your stay, such as the attentive cleaning staff and well-organized tours.We sincerely apologize for any inconvenience caused by lapses in service, including misinformation about amenities and the plumbing issue. Your feedback is crucial, and we are addressing these issues internally to ensure a better experience for our guests.Despite these challenges, we are glad you had a wonderful time exploring Malta. We hope to have the opportunity to welcome you back and provide an even more exceptional stay. Your sincerely, Everton - Guest Relations team

10/10 Excellent

Georgia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Georgia’s experience
We had to move from another hotel last minute as it was so bad we just couldn’t stay there and the experience at the Grand was so different. It was our first time in Malta and the staff at The Grand were extremely helpful. The welcome drink at check in was a lovely touch and delicious too. The restaurant staff professional, when I advised them I was coeliac they offered me so many gluten free options I was totally taken aback. I loved it, the bed was really comfortable. I would definitely stay there again.
Stayed 1 night in Oct 2023
Response from Everton on 8 Nov 2023
Dear esteemed guest, thank you for such kind words. We are truly happy that you enjoyed your stay at the Grand Hotel Excelsior, We have worked hard to offer our guests the best hotel experience possible, and comments like this make it all worthwhile.Your Sincerely,Everton

10/10 Excellent

padraig

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GREAT COMFORTABLE HOTEL. Very convenient, has all the amenities that you would want on holiday.
Stayed 1 night in Nov 2023
Response from Teodora on 6 Nov 2023
Dear esteemed guest, thank you very much for your feedback, and for appreciating our facilities and the effort of our staff to provide the 5 star service. We look forward to welcoming you back at the Grand Hotel Excelsior in the future. Yours sincerely, Teodora

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Give yourself a treat!
Fabulous staff, very helpful & welcoming. Everton was lovely on reception. I stay in many hotels in Malta for leisure and this has been the best stay so far
Stayed 1 night in Nov 2023
Response from Teodora on 6 Nov 2023
Dear esteemed guest, thank you very much for your feedback, and for appreciating our facilities and the effort of our staff to provide the 5 star service, we will make sure to share your kind words with Everton. We look forward to welcoming you back at the Grand Hotel Excelsior in the future. Yours sincerely, Teodora

10/10 Excellent

padraig

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient.
Stayed 1 night in Nov 2023
Response from Teodora on 6 Nov 2023
Dear esteemed guest, thank you very much for your feedback, and for appreciating our facilities and the effort of our staff to provide the 5 star service. We look forward to welcoming you back at the Grand Hotel Excelsior in the future. Yours sincerely, Teodora

6/10 Okay

Verified traveller

Disliked: Staff & service
Stayed 5 nights in Oct 2023
Response from Teodora on 6 Nov 2023
Dear esteemed guest, thank you for your feedback, we wish to have a chance to welcome you back at the Grand Hotel Excelsior in the future. Yours sincerely, Teodora

10/10 Excellent

melanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time, thank you so much
Stayed 3 nights in Oct 2023
Response from Abir on 31 Oct 2023
Dear Melanie,Thank you very much for your sincere feedback, and for rating us 10 out of 10, looking forward to welcoming you at the Grand Hotel Excelsior.Kind regards,

8/10 Good

Harm Jan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View of the harbour from our balcony added a lot to our experience. Property is getting a bit dated and would benefit from an update. Proximity to Valletta a major plus, very walkable.
Stayed 6 nights in Oct 2023
Response from Abir on 31 Oct 2023
Dear Esteemed Guest,Thank you for taking the time to review our hotel, your feedback is greatly appreciated.Looking forward to welcoming you at the Grand Hotel Excelsior.Kind regards,