Desk, iron/ironing board, free cots/infant beds, free rollaway beds
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Reviews of Holiday Inn Express Hotel & Suites Malone, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Malone, an IHG Hotel
3351 State Route 11, Malone, NY

Reviews

9.0

Wonderful

Rating 10 - Excellent. 250 out of 392 reviews" "
Rating 8 - Good. 105 out of 392 reviews" "
Rating 6 - Okay. 20 out of 392 reviews" "
Rating 4 - Poor. 9 out of 392 reviews" "
Rating 2 - Terrible. 8 out of 392 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Charles

Disliked: Staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were super nice and helpful.
Stayed 2 nights in Apr 2024

10/10 Excellent

Lydia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, beautiful hotel with friendly staff!
Stayed 3 nights in Apr 2024

10/10 Excellent

Regina, Palmer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are amazing!!! Friendly and go above and beyond to assure guests are comfortable. They take pride in what they do!
Stayed 2 nights in Apr 2024

10/10 Excellent

Seth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Leah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Mar 2024

10/10 Excellent

Gordon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was courteous and helpful. Rooms were clean. Plenty of hot water and pressure. Hot tub was an added bonus. Overall very enjoyable. I will stay again.
Stayed 1 night in Feb 2024

10/10 Excellent

Yevheniia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place, if you go just for ski is the best. Nothing to do around...
Stayed 3 nights in Dec 2023

10/10 Excellent

Kerr

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent! Highly recommended this place. Thank you
Stayed 1 night in Dec 2023

10/10 Excellent

Lars

Business traveller
Liked: Cleanliness, staff & service, amenities
Great place to stay in Malone
Stayed 1 night in Nov 2023

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was well kept and served the purpose of our visit.
Stayed 2 nights in Nov 2023

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

Tara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Elena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Whitney, Debbie, Katy, Natasha and night time desk clerk on check in are amazing staff! I am so grateful for their assistance and kindness during my stay at the hotel. Traveling with a special needs child can be stressful and you all made my stay and his so much easier. Kristin thank you for creating a warm welcoming environment for your guests and staff!
Stayed 3 nights in Oct 2023

10/10 Excellent

Nancy

Stayed 1 night in Oct 2023

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Billy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable beds.
Stayed 1 night in Jul 2023

10/10 Excellent

JAMES

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel staff was very nice and we had a most excellent stay. The pool and the spa after a long day, and comfortable pillows and a bed with business desk. Nice stay.
Stayed 1 night in Sep 2023

2/10 Terrible

Darryl

Stayed 1 night in Aug 2023

10/10 Excellent

Lynette, Swanton

Travelled with group
Liked: Cleanliness, staff & service, amenities
Second year staying there, and rooms are very damp and musty smelling. The carpets have lots of moisture in them. Lady that checked us in was very excellent and had a great attitude and most helpful when we asked for extra towels. Location is very convenient . We could walk to the pub next door for food and beverages.
Stayed 1 night in Aug 2023

10/10 Excellent

Elizabeth, Cortland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front staff is always helpful. Breakfast is always ample. Love the Dove amenities for the bathroom.
Stayed 1 night in Jul 2023

8/10 Good

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
What we liked is the location is great, the room was clean. Bathroom is a bit tight.
Stayed 1 night in Jul 2023

10/10 Excellent

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Cathlyn

Liked: Cleanliness, staff & service, property conditions & facilities
Getting in and out of the hotel parking lot was a challenge to to road construction.
Stayed 2 nights in Jun 2023

10/10 Excellent

Penny

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great. This was our 2nd. stay here!
Stayed 1 night in Jun 2023

8/10 Good

PATRICIA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I do recommend
The room was clean and the check in and check out staff were friendly. I would recommend this hotel and stay there again.
Stayed 1 night in May 2023

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Lenora

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and quiet. The bed was very comfortable
Stayed 1 night in May 2023

10/10 Excellent

Jaylene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

8/10 Good

Jenn

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Apr 2023

2/10 Terrible

Joe

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2023

8/10 Good

Julie

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

6/10 Okay

Michèle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was OK but sad. Everything is beige, it is depressing even is everything is ok speaking of cleanliness, space, etc.
Stayed 2 nights in Mar 2023

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful views from rooms on back of the property
Stayed 1 night in Mar 2023

6/10 Okay

Eiythan

Liked: Cleanliness, staff & service, property conditions & facilities
Eiythan
Had a great Night service was good room was alright
Stayed 1 night in Mar 2023

8/10 Good

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The convivence of being on the Snowmobile trail.
Stayed 2 nights in Feb 2023

10/10 Excellent

Mitchell

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Very comfortable bed. Surprisingly good breakfast. Excellent staff at brekkie
Stayed 1 night in Jan 2023

10/10 Excellent

Vicky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was really easy. We are able to check on a few hours early. Rooms are nice and clean.
Stayed 1 night in Jan 2023

10/10 Excellent

Hope

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Hot tub and Pool!
Stayed 2 nights in Jan 2023

10/10 Excellent

Kasi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
LOVE LOVE LOVE this Hotel, great place to stay, great service, great breakfast! Awesome hot tub and pool! Def will be back for more stays!
Stayed 1 night in Jan 2023

6/10 Okay

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

8/10 Good

Maria

Stayed 1 night in Dec 2022

10/10 Excellent

LaTisha M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My Stay
It was a nice hotel. Clean s d the staff was super friendly. The breakfast was good also. Loved the pancake maker. Would definitely recommend and I will be back.
Stayed 1 night in Nov 2022

10/10 Excellent

Julio

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay I was there for 2 weeks the personnel is friendly

8/10 Good

Alfred

Stayed 1 night in Oct 2022

10/10 Excellent

Henry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Holiday Inn was friendly and welcoming. It’s a wonderful place to stay at. I feel like I’m home when I’m there.
Stayed 2 nights in Oct 2022

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2022