Beach nearby, white sand

Reviews of Hotel JS Horitzo

3 out of 5
Hotel JS Horitzo
Via Alemania, 1, Can Picafort, Santa Margalida, Mallorca

Reviews

7.2

Good

Rating 10 - Excellent. 23 out of 123 reviews" "
Rating 8 - Good. 49 out of 123 reviews" "
Rating 6 - Okay. 32 out of 123 reviews" "
Rating 4 - Poor. 13 out of 123 reviews" "
Rating 2 - Terrible. 6 out of 123 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

6.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Joseph

Liked: Staff & service, room comfort
Great location and staff
Stayed 2 nights in Oct 2022
Response from Maria on 14 Oct 2022
Dear Joseph,thank you for staying at our Hotel on your recent trip to Majorca, and for taking the time to share your kind review with us.We are very happy to read that our staff made you feel at home. This is really one of the things that we try to achieve at our hotel. Hoping to see you again soon!With best regards, JS Hotels Team

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Value for Money. You can expect what you pay. Rooms clean but dated. Staff very frendly and helpful. Around hotel planty of restaurants and shops. 10 sec walk to sandy beach.
Stayed 1 night in May 2022
Response from Maria on 4 May 2022
Dear Robert, thank you so much for your positive review. We are indeed pleased to hear you had an enjoyable stay with us and that we have met your expectations. We are pleased to know that you were fully satisfied with our standards of hygiene. We should also mention that we do our very best to provide our guests with the best possible value for money every day, and we are proud that you feel able to confirm that the quality we provide is on a level with our highly competitive rates. We hope we will have the pleasure of welcoming you back to the hotel again. Best wishes, the entire JS Hotels Team

8/10 Good

Rona, Aberdeen

Travelled with partner
Liked: Cleanliness, staff & service
Excellent location and great value. Rooms are small with basic furnishings but beds were good quality and everything was clean and working. The bathroom was tiny and could do with more hooks/shelves but there was plenty hot water and fresh towels. There are no tea/coffee facilities in the room and this had to be bought if you wanted a cuppa out with breakfast hours. Breakfast had a hot and cold buffet which had a good choice. We went half board because the extra cost was so minimal - worth it If you’re on a budget but not if you’re fussy. We stayed in Horitzo but had to cross to Sol for meals. Unlike other reviewers ours was served in the main dining room but this could be because the downstairs dining room appeared to be in use for a karate convention. We used the airport transfer bus which took two hours and many stops. It drops you on the main road and Horitzo is a 2 minute walk but take directions as the driver gives you none.
Stayed 4 nights in Oct 2019
Response from Ana on 18 Oct 2019
Dear Rona, thank you very much for taking the time to tell us about your stay at our Hotel. Comments like yours help us to confirm that we are working in the right direction and keep us highly motivated to carry on doing so. Please next time, do not hesitate to communicate any issue to our reception team during your stay. Our team goal is to provide solutions to our customers in order to offer them a very pleasant stay. We are truly sorry that you would have preferred a bigger room. Please take into account that only for a small additional fee it is possible to enjoy your stay in a double room, suite or a fantastic room with a big terrace and sea view. Rest assured that we will pass your lovely comments about the varied food selection on to our creative kitchen team. We look forward to welcoming you back in the near future. Best wishes, JS Hotels Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous location, especially if you had a balcony overlooking the beach, like me. I only had the breakfast which i paid for, it was 8 euros and well worth it. The bedrooms and facilities were very clean and the beds were very comfortable, the best sleep I have had in years. I will definitely be booking again.
Stayed 4 nights in Sep 2019
Response from Ana on 7 Oct 2019
Dear Guest, on behalf of the entire team we would like to thank you for the trust placed in us. For us, the enjoyment and comfort of our guests is of vital importance to us. It is a pleasure to know that you have enjoyed your stay with us. We are also happy to read that you point out the well-kept and clean condition of our establishment. We invest a lot of effort and time in cleaning and maintaining our rooms and community facilities. It is always refreshing to receive positive comments on the service we provide as a hotel. Your feedback will be transmitted to the relevant departments. Kind regards, JS Hotels Team

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Do not stay at this hotel! One of the rooms issued to our party had bed bugs. This wasn't spotted until the next morning and the individual was covered in bites. When it was brought to the attention of the manager she was aggressive, unsympathetic and said that we had picked them up at the airport. Another room was provided but no apology.
Stayed 6 nights in Aug 2019
Response from Ana on 23 Sept 2019
Dear Guest, thank you for having taken your time to provide us with your detailed feedback relating to your stay with us. We are sincerely concerned and apologise that we fell short on your expectations. Please note that your feedback has been passed on to our management. Despite this, we hope to be able to welcome you back on a return visit to Mallorca. Sincerely yours, the entire JS Hotels Team

6/10 Okay

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
This hotel is right on the beach, which means that you can easily go back in to use toilets and showers, which I found really useful. Unfortunately the pictures on this ads are mostly for the sister establishment, JS Picafort. JS Horitzo in fact is much smaller. When I arrived there was sand on the floor and one of my towels had stains, which is my main issue with this property. Other than that, my room was quite small, didn't have privacy curtains, which was a problem as the balcony was about 3m away from the next building. While getting changed I had to drew the blackout curtains to avoid giving a show. Most of the facilities are also in the other hotel. Breakfast is served in the hotel next door. The pool is a couple of streets away. I don't know where the spa is as I couldn't find it. All of this is not a big issue, but I feel the ad should make it clearer. Overall a pleasant stay, aside for the cleanness, which got sorted after the first day.
Stayed 3 nights in Sep 2019
Response from Ana on 9 Sept 2019
Dear Guest, we thank you for having taken the time to give us an evaluation of your recent stay with us. However, we are disappointed with the issues that you experienced in your room as this is not representative of our usual high standards. Please accept our sincere apologies for the inconvenience caused, and note that we have passed on these concerns onto our Head Housekeeper and Maintenance Manager to investigate. It is also so disappointing to read that you weren’t happy with the room you were allocated with. It is a shame you didn’t ask to see if there was another room in this category while you were there. The rooms do vary in shape, size and décor. We will certainly review all the images that are published online to ensure that they correspond with reality, as we believe. Kind regards, JS Hotels Team

8/10 Good

Guest

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked into JS Horitzo but was given a room in its sister hotel JS Can Picafort, just across the street. Hotel is very clean, staff are friendly and efficient. The location is excellent, hotel is right on the beach. Downsides: I was half board but the food wasn't great and the toiletries, in my room weren't replenished at all during my stay.
Stayed 3 nights in Jul 2019
Response from María on 16 Jul 2019
Dear Guest, our aim is to provide our guests with memorable experiences and we are delighted to learn that we were able to leave a positive impression. We are very proud of the Team here who work very hard to ensure they deliver high standards of customer service at all times, and that our guests feel welcome and comfortable whilst away from home. Please next time report any issue directly to our staff at the reception desk. They would have been very happy to assist you with anything you may need. Best regards, JS Hotels Team

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Great hotel, the staff is very nice. The room is very clean I would recommend this place to anyone who goes to Can picafort
Stayed 4 nights in Jul 2019
Response from María on 15 Jul 2019
Dear Daniela, thank you so much for taking the time to review your stay with us. We are very pleased to hear that our staff made your stay a pleasant one! Looking forward to seeing you again soon. With sunny regards! JS Hotels Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Moderate stay
The bed was good, the A/C was good, the view was not great, but other rooms I could tell had a great view! The food was sometimes delicious and sometimes not so great. The shower was very small. The beach was super super close and beautiful! The Can Picafort area is amazing! I enjoy that beach for sure! I would say that it was quite easy to hear all the noise of the other rooms.
Stayed 7 nights in Jun 2019
Response from María on 15 Jul 2019
Dear Guest, thank you for taking the time to write a review, we really appreciate it! Please, do not hesitate to communicate any issue to our reception team during your stay. Our team goal is to provide solutions to our customers in order to offer them a very pleasant stay. We are truly sorry that you would have preferred another room. Please take into account that only for a small additional fee it is possible to enjoy your stay in a double room, suite or a fantastic room with a big terrace and sea view. Indeed, the hotel is close to the beach. The beach invites for a lovely walk and sunbathing. There are also some restaurants and bars serving lovely meals. We are truly honoured that you chose to stay with us. Best wishes, JS Hotels Team

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of this hotel is perfect. It’s right next to the beach and shops, cafes and restaurants. The staff were helpful and the food was varied and tasty.
Stayed 4 nights in May 2019
Response from María on 7 Jun 2019
Dear Guest, we are glad to know that you have chosen one of our JS hotels to enjoy the wonderful island of Mallorca. Our hotel facilities have been designed to offer our guests the greatest possible comfort and to make their vacations an unforgettable experience. We are also very excited to read that you have enjoyed our food, as our chefs and the entire kitchen team work daily in order to offer our guests a varied offer of the highest quality. Indeed, the hotel is close to the beach. The beach invites for a lovely walk and sunbathing. There are also some restaurants and bars serving lovely meals. We are truly honoured that you chose to stay with us. Best wishes,JS Hotels Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Apr 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nice. The area is more for families and old people
Stayed 6 nights in Apr 2019
Response from María on 6 May 2019
Dear Guest, on behalf of the entire team we would like to thank you for the trust placed in us. For us, the enjoyment and comfort of our guests is of vital importance to us. It is a pleasure to know that you have enjoyed your stay with us. We look forward to welcoming you back in the near future. Best wishes, JS Hotels Team

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 7 nights in Sep 2018

8/10 Good

kenneth, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel close to the beach
all good will return next year when they reopen food good staff great close to everything you need in resort
Stayed 9 nights in Oct 2018
Response from Maria on 15 Oct 2018
Dear Kenneth, thank you very much for taking the time to tell us about your stay at our JS Hotel. Comments like yours help us to confirm that we are working in the right direction and keep us highly motivated to carry on doing so. The location of our hotel is just wonderful as the beach is close by, and restaurants and bars are not too far away either. Outdoor activities are also in close proximity. It is just perfect and offers something for everyone’s taste. Looking forward to having you with us again next year!. Best regards, JS Hotels Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money
Good value for money. Ideal location and excellent customer service. Wasn’t expecting much for the breakfast so was pleasantly surprised by all the choice and quality. The only downside was that the pool is a short walk away. Therefore we didn’t use it.
Stayed 4 nights in Jul 2018
Response from María on 31 Jul 2018
Dear Guest, further to your recent stay at our Hotel, we are in receipt of your feedback which you kindly took the time to complete online. Comments like yours help us to confirm that we are working in the right direction and keep us highly motivated to carry on doing so. We are very happy with your comment about our breakfast selection. Our chefs put all their effort into pampering our guests in order to make sure they have a great start into the day. We hope this was one of many great stays as it would be our pleasure to welcome you back in the near future. Kind regards, the entire JS Hotels Team

8/10 Good

luke

Liked: Cleanliness, staff & service, room comfort
Good location
It was a very old hotel in an excellent location. We had a balcony with sea view. It was comfortable and clean although could do with being modernised. We would return.
Stayed 4 nights in Jul 2018
Response from María on 25 Jul 2018
Dear Luke,, thank you very much for choosing our hotel for your holidays. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We greatly appreciate your comments about aspects of the Hotel that need updating. We are happy though to read that you point out the well-kept and clean condition of our establishment. We invest a lot of effort and time in cleaning and maintaining our rooms and community facilities. Thank you for sharing your comments and suggestions. It is very important for us to know our guests’ opinions. With best wishes, the entire JS Hotels Team

8/10 Good

ken, buckinghamshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good value hotel near the sea
if your looking for a great hotel on a budget then this is for you i stayed half board good breakfast great choice of hot and cold menu items. Room clean air con good housekeeping very good. Dinner different everyday always good meat and fish choices i would return here no issues
Stayed 7 nights in Jul 2018
Response from María on 12 Jul 2018
Dear Ken, thank you for taking the time to review your stay with us. We are very happy to read that our staff made you feel at home. This is really one of the things that we try to achieve at our hotel. Our staff is the greatest asset and the team works so hard year after year to ensure the guests enjoy their stay. We have also shared your feedback with our Food and Beverage Operations Manager regarding the breakfast you had in our restaurant and the variety of choice we have on offer. The location of our hotel is just wonderful as the beach is close by, and restaurants and bars are not too far away either. Outdoor activities are also in close proximity. It is just perfect and offers something for everyone’s taste. We thank you for booking with us and for your fantastic comments; we are already really looking forward to welcoming you on your next stay with us. Thank you very much indeed. Yours sincerely, the entire JS Hotels Team

4/10 Poor

traveller, London

Liked: Cleanliness, staff & service
Cheap food
Pros: closed to the beach, nice balcony view Cons: the room is very small, not like in the photo. The food was really disappointing: too salty mostly of the time, straight from the can onto your plate. You could feel the poor quality of the ingredients.
Stayed 8 nights in Aug 2017
Response from María on 30 Aug 2017
Dear Guest, we take all guest feedback into consideration and we will continue to emphasize the needs of our guest. As you mentioned, the location of our hotel is just wonderful as the beach is close by and restaurants and bars are not too far away either. Outdoor activities are also in close proximity. It is just perfect and offers something for everyone’s taste. Though it is so disappointing to read that you weren’t happy with the room you were allocated with. It is a shame you didn’t ask to see if there was another room in this category while you were there. The rooms do vary in shape, size and décor. Regarding the choice of food in our restaurant, our chefs make sure to offer a balanced and varied menu on a daily basis with selected ingredients of the highest quality. We are very sorry that it wasn´t to your liking and that you didn´t enjoy your stay with us. We always ask our guests if they have enjoyed their stay. Choosing not to say anything at the time but instead to write us after checking out gives us no opportunity to improve your stay unfortunately. We wish you all the best. Yours sincerely, the entire Team of JS Horitzó

8/10 Good

lyn, Reading emgland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Lovely staff. room cleaned daily
No problems. Very helpful staff sea facing The only downside is the transfer time from the airport.
Stayed 3 nights in Jul 2017
Response from María on 31 Jul 2017
Dear Guest, thank you very much for taking the time to tell us about your stay at our JS Hotel. Comments like yours help us to confirm that we are working in the right direction and keep us highly motivated to carry on doing so. We are very proud of our hotel and the team that works here. It is a pleasure to receive such positive feedback from our guests. We work very hard to ensure our guests have a wonderful time here and we are pleased that you too have enjoyed your experience with us. We look forward to welcoming you back in the near future. Best wishes, JS Horitzó

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Small, basic room, with small balcony.
The room was small but ok, the balcony door wouldn't lock and the electric card kept on catching on the main door. The cleanliness was good , and we only had one channel on the television, which was the news channel!
Response from María on 2 Jul 2016
Dear Guest, thank you very much for sending us your review. We will most certainly take your suggestions into consideration in order to improve our service. We should also mention that we do our very best to provide our guests with the best possible value for money every day and we are proud that you feel able to confirm that the quality we provide is on a level with our highly competitive rates. We are truly honoured that you chose to stay with us. Best regards, JS Horitzó Team

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Decent budget Hotel
The room was very clean. Maid service every day. Very close to the sea and bars and restaurants. The room and bathroom were very small. The breakfast was just ok. The staff were very friendly and helpful.
Response from Maria on 26 May 2016
Dear Guest, before anything else, we would like to thank you not only for choosing our hotel JS Horitzó for your holiday, but also for taking the time and making the effort to write your comments and for sharing your experience with other travellers. We are pleased to know that despite of one or the other downside; you had a good time with us. Thank you for pointing out the prime location of the hotel and the excellent service delivered by our efficient staff. We are sorry that our breakfast did not meet your taste. However, we do hope to be able to welcome you back soon. Sunny wishes, JS Horitzó

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horitzo
The hotel is in front of the beach in a good area. Staff is super helpful and hotel is clean. Breakfast is good and there are plenty of good rest. in the area. When in Can Picafort I will stay here.

6/10 Okay

a dude, USA

Good stay for money spent
This hotel is very well used, almost everything inside bathroom is about to fall apart. However, hotel staff makes everything possible to make you happy. Breakfast is pretty good. This location is loved by German tourists, therefore, do not expect the hotel staff to be super fluent in English. Do not get stuck at the beach, although it is very beautiful, as soon as you arrived make arrangements to visit Dragon caves and other amazing places near by (ask the receptionist). Public transportation is convenient and cheap, although bus service from Can Picafort stops around 8pm. On the roof of the hotel there is solarium - really nice view from there!

6/10 Okay

Ann, London

Liked: Staff & service
Shower and food are this hotel's weakness,,,,
The hotel is excellently located in Can Picaforte by the beach. Beach itself is beautiful, so it is a real treat to just go down the hotel and by the the beach. The hotel room itself is ok (you get what you pay for), and the staff are also good. However, there is limited and intermittent hot water in the shower, thereby making showertime a dreadful experience. Also, I appreciate, you get what you pay for, but certainly, there is no reason why a reasonably acceptable food would not be served. For breakfast, coffee is terrible, bread is bad, suasages taste like they are from cheap canned suasages... and for dinner, I survived with salad and a small slice of fish. Everthing else served is not acceptable. Also, drinks is not included, but guests are not allowed to bring their own drinks. Guests have to pay for it (even for water).

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Great location for a short break
The hotel is in a great location right on the beach. Although the hotel is looking rather tired, its sister hotel is just across the road where you go to reception, breakfast etc. The pool is also away from the hotel but is worth the walk because it is so quiet and never over crowded. The rooms are adequate and cleaned every day. My only complaint was that the balcony was very small.

6/10 Okay

Iversen

Liked: Cleanliness
Fawlty Towers with good location!
Nice stay in Ca`n Picafort! JS Horitzo is a okay hotel. First we thought we had arrived Fawlty Towers. The reception was a case of its own. However they gave us a room that was nice. Thet fridge mentioned in the hotels own following papers is just balony. And... there is a locker in the room whith drawers... don`t "open" it! It`s a 3.bed!!!! Cleaning is very good. Location very good. Balconies a little to small. AC-system not to good. Germans all over the place, but they are everywhere. Most of the Spanish took us for Germans and spoke to us in German. If you`re not offended by this, this is a really nice place. Recomend also Horitzo Bar, cheap and clean!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Jack, East Yorkshire, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will return
We must say that the hotel staff were among the best we have ever had. If you made a request it was taken care of with a smile and they took care to fill the request with a bit more than you exspected. The breakfast was very good and as much as you wanted to eat. Tea time menu was very good most days and it's all you can eat from soup to sweets. Side trips were arranged by the hotel reception with good advice and tips. Drinks are very reasonably priced.

6/10 Okay

sam, germany

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
avoid august too many people... otherwise aboustley beautiful place
Receptionist-they were multilingual which was awesome, who were very helpful, nice people. There was a travel agent in the hotel next to the front desk. Distance-far away from airport 75 euro taxi. I recommend renting a car Timing- august is high tourist season especially for the Germans, my husband and I were unaware that august is the main tourist month for Europe. Room- extremely small! The bed was hard; we slept more on the beach then in our room. The ac worked okay. The shower was tiny, difficult to take a shower without water getting everywhere. Half board (food)-terrible food (all German), we expected Spanish food. The hotel caters to the Germans taste in food during their month of travel month of travel! Food not common to American cuisine! Location- what made all this worthwhile was the beach being right outside the hotel. Lots of little shops, restaurants, and grocery stores around the hotel.

8/10 Good

sandra, england

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great views
the service at the hiotel was excellent and the staff where helpful. however I thought the food was disappointing

10/10 Excellent

Anni

Stayed 4 nights in Oct 2023

10/10 Excellent

Beshoy

Liked: Staff & service
Stayed 5 nights in Oct 2023

10/10 Excellent

christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Js miramar bien place
Hotel bien place et propre. Petit-déjeuner copieux. Animations ok. Seul bemol kes femles menages peu discrete le matin et le manque d'insonorisation. Dispose dun jacuzzi avec la piscine.
Stayed 3 nights in Sep 2023
Response from Maria on 2 Oct 2023
Dear Christian,firstly, we would like to express our apology for not answering in your language. We are responding in English in order to make ourselves understood.What a kind review – thank you so much! Please be assured that we have shared your kind feedback with the team, especially with our Food and Beverage Operations Manager with regards to the our varird breakfast buffet.We encourage our guests to please communicate any issue - the early morning cleaning. to the reception desk next time, who would have been delighted to assist you. All our employees work every day to offer our guests a very personal and friendly service. We hope you will honor us again soon! With sunny greetings from Mallorca, JS Hotels Team

2/10 Terrible

Thomas

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
1x und nie mehr
Stayed 4 nights in Aug 2023
Response from Maria on 8 Aug 2023
Lieber Thomas,zunächst möchten wir uns bei Ihnen dafür bedanken, dass Sie sich Zeit genommen haben, um uns Ihren Kommentar zu Ihrem Aufenthalt in unserem JS Hotel mitzuteilen.Wir verstehen nicht wirklich, was passiert ist?Und wir fragen unsere Gäste immer, ob sie ihren Aufenthalt bei uns genossen haben. Wenn Sie sich dann entscheiden, nichts zu sagen, sondern uns nach der Abreise zu schreiben, haben wir leider keine Möglichkeit, Ihren Aufenthalt zu verbessern.Bitte zögern Sie nicht, das nächste Mal ein Problem an unser hilfsbereites Personal an der Rezeption zu melden, damit wir Ihren sofort behilflich sein können. Es tut uns sehr leid zu lesen, dass Ihnen der Aufenthalt in unserem Hotel nicht gefallen hat. Wir versichern Ihnen, dass jedes Teammitglied hart arbeitet, um jedem Gast einen angenehmen Urlaub zu ermöglichen.Mit freundlichem GrußIhr JS Hotels Team

6/10 Okay

Maria Isabel

Liked: Staff & service, property conditions & facilities
Ist all ok
Stayed 11 nights in Jul 2023
Response from Maria on 22 Jul 2023
Dear Maria Isabel,Thank you so much for your feedback!We are pleased to read that you are enjoying wonderful days of rest and relaxation at our JS Hotel and that everything is OK.We hope to be able to welcome you again soon.Yours sincerely, the entire JS Hotels Team

8/10 Good

Helmut

Travelled with partner
Liked: Cleanliness, staff & service
Das Zimmer war recht klein. Die Klimaanlage war unterdimensioniert. Die Lage ist super. Das Personal sehr freundlich und hilfsbereit. Parkplätze gibt es leider nicht. Auch die Zufahrt zum Haupteingang ist verboten.
Stayed 7 nights in Jun 2023
Response from Maria on 29 Jun 2023
Lieber Helmut,herzlichen Dank für Ihre freundlichen Worte und Ihre Bewertung! Es freut uns zu hören, dass Sie sich bei uns wohlgefühlt haben.Unser Personal ist immer bemüht, auf die Wünsche und Anliegen unserer Gäste einzugehen und Ihnen auch ein anderes Zimmer zur Verfügung zu stellen, wenn sie sich in dem Ihrigen nicht wohlfühlen.Sollten Sie uns die Ehre erweisen, uns erneut zu besuchen, zögern Sie bitte nicht, sich mit Fragen oder Anliegen direkt an unser freundliches Team an der Rezeption zu wenden. Wir hoffen, Sie beehren uns bald wieder! Mit sonnigen Grüßen von MallorcaIhr JS Hotels Team

10/10 Excellent

marilena

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Anni

Liked: Cleanliness, staff & service, room comfort
Dejligt ophold, venligt personale
Stayed 4 nights in Oct 2022
Response from Maria on 20 Oct 2022
Dear Anni,first of all, we would like to apologize for not answering in your own language. We are replying in an international language so as to make ourselves understood.Thank you very much for sending in such a friendly review and for giving us a perfect rating!Its wonderful to read you had an excellent stay with us!Our aim is to provide our guests with memorable experiences and we are delighted to learn that we were able to leave a positive impression. Please be assured that your comments about the excellent service will be shared with the entire team in order to motivate them to always deliver the best to our guests. We hope that we will be able to welcome you back soon and that you will be able to enjoy a well - earned rest soon again. With best wishes, JS Hotels Team

8/10 Good

Sandra

Liked: Cleanliness, staff & service
Väldigt lyhört. Dålig AC
Stayed 7 nights in Aug 2022
Response from Maria on 23 Aug 2022
Dear Sandra,Thank you for writing a review about your stay with us. We hope you don’t mind that this reply is in English, we are replying in an international language to make ourselves understood. We are very happy to hear that our staff and service met your needs and expectations.Please, do not hesitate to communicate any issue to our reception team during your stay. Our team goal is to provide solutions to our customers in order to offer them a very pleasant stay. Approaching reception and letting them know of the air condition, another room would have been assigned to you upon availability. When visiting us again please make sure our staff is notified of your preferences. We hope you will honour us again soon! With sunny greetings from Mallorca!JS Hotels Team

10/10 Excellent

Beryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very professional staff at the hotel, knowledgeable, polite, kind, respectful and very helpful
Stayed 4 nights in Aug 2022
Response from Maria on 16 Aug 2022
Dear Beryl, Wow! What a wonderful review. Thank you for giving us a perfect rating. We are sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We are very happy to read that our staff made you feel at home. This is really one of the things that we try to achieve at our hotel. Hoping to see you again soon! With kind regards, the entire JS Hotels Team

8/10 Good

Marco-Marcel

Travelled with partner
Liked: Staff & service, amenities
Das Personal war stehts freundlich umd hilfsbereit. Lediglich die Sauberkeit könnte besser sein. Dafür übertrifft die Lage aber alles. Preis Leistung ist top
Stayed 8 nights in Jul 2022
Response from Maria on 7 Aug 2022
Lieber Marco-Marcel, zunächst möchten wir uns recht herzlich bei Ihnen für die Zeit bedanken, die Sie sich für die Bewertung bei expedia genommen haben. Unser Team ist sehr effizient und es liegt uns am Herzen, jedem unserer Gäste einen freundlichen und herausragenden Service zu bieten. Persönlicher Service ist einer unserer Erkennungswerte. Wir nehmen Ihre Kommentare über mangelnde Sauberkeit im Zimmer sehr ernst. Unser Reinigungspersonal hat ein ausführliches Protokoll beim Saubermachen der Zimmer zu erfüllen und es tut uns leid, dass dies in Ihrem Fall nicht korrekt erfolgt ist. Bitte melden Sie solche Fälle an der Rezeption, damit wir sofort darauf angemessen reagieren und Sie Ihren Urlaub unter den besten Bedingungen verbringen können. Wir möchten uns bei Ihnen für Ihre Rückmeldung bezüglich des guten Preis-Leistungs-Verhältnis, das unser Hotel anbietet, auch bedanken und hoffen, dass wir Sie wieder bei uns willkommen heißen dürfen. Mit freundlichen Grüßen, das gesamte Team von JS Hotels

6/10 Okay

mirta

Travelled with family and small children
Liked: Cleanliness
Ok
Stayed 4 nights in Jul 2022
Response from Maria on 29 Jul 2022
Liebe Mirta, vielen herzlichen Dank, dass Sie sich für Ihren Urlaub in unserem JS Hotel entschieden haben und dass Sie Ihre Bewertung für die Internet-Gemeinschaft hier veröffentlicht haben. Mit freundlichen Grüßen, Ihr JS Hotels Team

2/10 Terrible

Andrea

Stayed 7 nights in Jul 2022

8/10 Good

Artem

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Auf jeden Fall nur mit Halbpension beste Auswahl
Stayed 5 nights in May 2022
Response from Maria on 11 Jun 2022
Lieber Gast, wir bedanken uns bei Ihnen, dass Sie sich so freundlich über Ihren Aufenthalt in unserem Hotel geäußert haben. Lieben Dank auch für das Lob an unsere Küche. Unsere Buffetauswahl ist abwechslungsreich und wird täglich frisch zubereitet. Unser Essen wird von unseren Gästen sehr oft gelobt. Schön, dass wir auch Ihre Geschmacksrichtung damit getroffen haben. Wir hoffen, Sie recht bald wieder bei uns begrüßen zu dürfen. Mit sonnigen Grüßen, das gesamte JS Hotels Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Localização e funcionários extremamente cordiais que ajudam os hóspedes. Achei muito bom o sistema de refeição que inclui café da manhã e jantar, todos em bufê e com ótimas opções! No jantar você paga a bebida se quiser consumir algo. Paguei € 4 em uma taça de vinho branco.
Stayed 3 nights in May 2022
Response from Ana on 11 Jun 2022
Dear Guest, first of all, we would like to apologize for not answering in your own language. We are replying in an international language so as to make ourselves understood. Thank you very much for your kind words and your extraordinarily good rating! We are very pleased to hear that you felt so comfortable with us and that you were completely satisfied. For us it is nice to know that we are on the right track. All our employees work every day to offer our guests a very personal and friendly service. We hope you will honor us again soon! With sunny greetings from Mallorca,JS Hotels Team

8/10 Good

Gerhard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top Preis/Leistung
War im Schwester hotel can picafort gegenüber da Horitzo noch zu war, hatte seitlichen Meerblick und HP mit Buffet die voll OK war Terrasse zum Essen in erster Reihe am Meer.
Terrasse
Blick Frühstück
Blick Zimmer
Hotel aussen
Stayed 8 nights in Apr 2022
Response from Ana on 15 May 2022
Lieber Gerhard, vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Meinung über unser JS Hotel mitzuteilen. Wie Sie schon erwähnt haben, ist die sehr gute Lage unseres Hotels genau das Richtige für unsere Besucher, die das Mittelmeer, den weißen Sand und das schöne Wetter zum Baden und Spazierengehen genießen wollen. Es freut uns auch sehr zu lesen, dass Ihnen unser kulinarisches Angebot gemundet hat. Wir sind sehr stolz auf das Können und die Kreativität unserer Köche. Ihr Kompliment leiten wir gern weiter. Vielen Dank auch für die Fotos! Wir hoffen, dass wir Sie wieder bei uns willkommen heißen dürfen, und Sie unseren Service, die Gastronomie und den Strand genießen können. Wir freuen uns schon auf Ihren nächsten Besuch. Freundliche Grüße, das gesamte Team von JS Hotels

8/10 Good

Rodney

Travelled with partner
Liked: Cleanliness, staff & service
Staff is super friendly and kind! They will help you with everything!
Stayed 8 nights in Apr 2022
Response from Maria on 9 May 2022
Dear Rodney, thank you for staying at our JS Hotel on your recent trip to Majorca, and for taking the time to share your kind review with us. We are very proud of our hotel and the team that works here, so it is a pleasure to receive such positive feedback from our guests. We work very hard to ensure our guests have a wonderful time here and we are pleased that you too have enjoyed your experience with us. With kind regards, the entire JS Hotels Team

6/10 Okay

Verified traveller

Stayed 7 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 8 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bella location , minimale a JS HORITZO ma buon servizio, aria condizionata , pulizia e servizi annessi tutto ok , così come prospettato. Buona impressione, consigliato
Stayed 11 nights in Aug 2019
Response from Maria on 5 Sept 2019
Dear Guest, first of all, we apologize for not answering in your language. We are happy to read that you have enjoyed such a wonderful holiday at our facilities. All of them have been designed to offer maximum comfort to all our guests. We hope to be able to welcome you back very soon. Sincerely, the entire JS Hotels Team