Outdoor pool, pool umbrellas, pool loungers

Reviews of Illot Suites

Illot Suites
Hernan Cortes, 41, Capdepera, Balearic Islands

Reviews

6.8
Rating 10 - Excellent. 17 out of 126 reviews" "
Rating 8 - Good. 48 out of 126 reviews" "
Rating 6 - Okay. 29 out of 126 reviews" "
Rating 4 - Poor. 22 out of 126 reviews" "
Rating 2 - Terrible. 10 out of 126 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Lewis P

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
There are better choices
The hotel is conveniently located with a friendly staff. The beds are cots with spring mattresses. No in-room coffee, shower floods every time you use it. Nice balconies.
Stayed 4 nights in Aug 2023

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was enjoyable can't fault it Staff were cheerful and always willing to help no complaints from me
Stayed 2 nights in Oct 2018

8/10 Good

rob, aberdeen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place, very relaxed, lovely staff
Nice place, very relaxed, lovely staff, very central position
Stayed 3 nights in Oct 2018

4/10 Poor

Beverley

Disliked: Staff & service, property conditions & facilities
Very disappointed it was supposed to be a 4* the hotel was very run down j would like to make a formal complaint as there was quite a few issues
Stayed 5 nights in Sep 2018

8/10 Good

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

8/10 Good

Darren, Stratford upon Avon, UK

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant hotel close to nice beach
Hotel clean and tidy with pleasant & friendly staff. Not sure I'd rate the hotel 4* but the food was varied and enjoyable. Great facilities and only a short walk to the beach which was gorgeous. Our only compliant being the coach. Journey. When booking it stated 1.5 hours but in reality just short of 3. Not a pleasant experience especially with small children and no toilet on the coach. Pay the extra and book a cab direct. Overall a great family holiday destination.
Stayed 7 nights in Aug 2017

2/10 Terrible

sunny, Midlands (UK)

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Beech but horrible place to stay.
This hotel is not a 4 star hotel. Food was horrible ( very poor quality). Very bad hotel with limited facilities. They even charge for indoor pool ( unbelievable)
Stayed 7 nights in Jul 2017

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Disappointing for the amount paid
Overall the experience was good, however certain aspects of the stay were disappointing. Upon arrival to check in I asked to check in and had my itinerary which I was informed to bring from Expedia. The staff member however at first did not accept this and stated do I have the hotel confirmation, to which I replied I didn't book through the hotel. He asked for this several times and I stated I booked through Expedia and was told to bring the itinerary, which I had on me. The staff member continued to state that I needed the hotel confirmation and even got there website up on my phone, to which I stated what do you want me to do now. This went on for about 10 minutes. After travelling for 8 hours and not being checked in, I stated several times I should be on the system and that I had paid for this, so can I have my room please. I also asked to see a manager, where the staff member said there was none. After complaining I eventually was given my room key and given little information on the hotel, regarding where everything was. The service was poor. I also experienced difficulties with staff when trying to confirm my transfer time back to the hotel. The room I had was very good with lots of space (although would not class as 4*, more like 3), due to tears in the pillow and run down furniture/bathroom. The pool and spa were nice, with a bar. The food was good for breakfast, although a bit plain for dinner. The location was very good 5/10 minutes walk away from the beach/port.
Stayed 3 nights in May 2017

8/10 Good

Jose manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good weather and good conditions in the room!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
None of the advertised amenities.
The outdoor pool was freezing - it was an unusually mild may though. They'd turned off the heating on the indoor pool - also freezing. No entertainer so no kids club. The microwave in our room was wired into the light switch for the kitchen. The balcony had a climbable rail, there was also a 20cm gap between two rails which our 1 year old could have easily crawled through straight onto the concrete below. The cleaner only made the beds, so the room got progressively dirtier with 2 kids and 2 adults in it. I also found the attitude of certain staff members irritating, we would often get told off for taking food out of the dining room to feed the kids, who weren't used to the commotion of a busy dining room. Then we all got Gastro, we were all inclusive so no doubt there. Sort in out, Illot. This could have been a relaxing holiday with plenty to do. From the start, it simply wasn't.

4/10 Poor

Verified traveller

Extra fees
Extra fees for squash courts for drinks with meals and to use swimming pool and sauna. Not being Spanish or German is a real disadvantage going to this hotel!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Illot Suite and Spa
Overall very good but the hotel and surronding area do not provide well for English tourists. It was difficult to get leaflets in English. Food was excellent. TV in spainish and german only. Wi Fi access expensive

8/10 Good

Francisco

Liked: Staff & service
Stayed 6 nights in Sep 2023

4/10 Poor

Aina

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Se podría mejorar la limpieza en las habitaciones y tener más cuidado con los surtidores de bebida, puesto que en los zumos y refrescos estaba lleno de mosquitos por el azúcar. La calidad de la comida no es muy buena y tampoco hay variedad. Para un hotel de cuatro estrellas tal y como indica su placa, deja mucho que desear.
Stayed 2 nights in Aug 2023

10/10 Excellent

Fanny

Stayed 2 nights in Aug 2023

4/10 Poor

Lisa Kim Ly

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 6 nights in Aug 2023

8/10 Good

Lotte

Stayed 5 nights in Aug 2023

6/10 Okay

Anne-Louise

Travelled with group
Liked: Cleanliness, room comfort
Stayed 4 nights in Aug 2023

8/10 Good

Maria

Travelled with family and small children
Liked: Cleanliness, amenities
Alojamiento un poco anticuado, bien ubicado. La Comida poca variedad, pero buena. Calidad precio muy caro. El personal comedor y limpieza habitaciones muy amable.
Stayed 2 nights in Aug 2023

6/10 Okay

SILVIA

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Discreto
L'Hotel è un 4 stelle e i servizi di un 4 stelle ci sono, ma è un 4 stelle rimasto nel 1990 probabilmente, oggi non merita più di 3 stelle secondo me, è un hotel che avrebbe bisogno di un gran rinnovamento, la camera è molto ampia e con 2 stanze, zona salotto con divano e tv e zona letti, ci sono diversi mobili e un Bell armadio, ma a parte il mobilio, divano e il frigo che sono recenti, la tv è vecchia e mal funzionante, i materassi sfondati, climatizzatore limitato, non scende sotto i 27/28 gradi, Wi-Fi in camera non funziona, tutto il bagno andrebbe ristrutturato, piatto doccia e bidet rovinati, la cassaforte non funzionante. Zone comuni senza aria condizionata tranne nella sala colazione al minimo, nella Zona Piscina, le docce hanno i soffioni tappati dal calcare, esce poca acqua, il ponte sorapra è fuori uso, le griglie di plastica a bordo piscina obsolete e si rompono facilmente, ci sono pochi ombrelloni, nella hall la grande vasca con le tartarughe è vuota, senza tartarughe e senza acqua. La sala colazione è ampia ma super affollata e con cibo industriale (brioche, succhi, pane, pancake, sono chiaramente di provenienza industriale economica e non locale) É un hotel che va bene per i nord europei che usano la formula All inclusive senza badare troppo alla qualità, non per noi italiani che amiamo il buon cibo e la qualità dei servizi. E io sono una persona che si adatta molto. Peccato perché le potenzialità per un servizio migliore ci sarebbero tutte.
Stayed 7 nights in Aug 2023

6/10 Okay

David-Paul

Travelled with group
Liked: Staff & service, amenities
Drei kakerlaken auf 318. Nur auf der Toilette mittel gute bis schlechtes wlan
Stayed 4 nights in Aug 2023
Response from David-Paul on 17 Aug 2023
Lieber David-Paul,es tut uns sehr leid, von dem Vorfall mit den von Ihnen erwähnten Insekten zu hören und vor allem, dass dies der Grund für Ihre Unzufriedenheit war. Trotz Einhaltung aller notwendigen Hygiene- und Sanitärvorschriften gegen Ungeziefer in unserem Hotel kann es leider vorkommen, dass Insekten in den öffentlichen Bereichen auftauchen. Das liegt keineswegs an mangelnder Hygiene oder Kontrolle, sondern daran, dass das warme und feuchte Wetter der letzten Tage dazu geführt hat, dass einige davon zu finden waren. So etwas ist in der Regel nicht üblich, wie wir bereits erwähnt haben, arbeiten wir hart daran, dass diese nicht in unserem Hotel auftauchen. Ansonsten haben wir auch Ihren Hinweis auf das WLAN im Bad Ihres Zimmers mit großem Interesse gelesen; wir werden die Installation überprüfen, falls es möglich ist, dies zu verbessern. Dennoch hegen wir die Hoffnung, dass Sie mit dem Rest des Zimmers und dem gesamten Hotel zufrieden waren. Wir wünschen uns auch, dass Sie trotz Ihrer Bemerkung, einen schönen Aufenthalt bei uns hatten und sich wohlgefühlt haben. Vor allem, dass Sie das gute Preis-Leistungs-Verhältnis schätzen zu wissen, dass Sie bei Ihrer Buchung vermerkt haben.Mit freundlichen GrüßenIllot Suites Hotel-Team.

6/10 Okay

Lydia

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jul 2023

8/10 Good

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities
Fácil aparcamiento sin pagar, cerca de muchos restaurantes y tiendas. Fácil Acesso a pie para dar paseos
Stayed 5 nights in Jul 2023

2/10 Terrible

tofol

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Las fotos no coinciden con lo que es en realidad, la comida pobre no hay mucho para elegir, la climatización no funciona ni en habitaciónes ni en todo el hotel, al comedor comiamos, cenábamos y almorzamos sudando que nos caían las gotas. Un horror..
Stayed 1 night in Jul 2023

10/10 Excellent

Estefania

Liked: Cleanliness, staff & service, property conditions & facilities
Lo recomiendo
Stayed 1 night in Jun 2023

10/10 Excellent

Moulay

Liked: Cleanliness, staff & service, property conditions & facilities
Me piace
Stayed 7 nights in Jun 2023

10/10 Excellent

Thomas

Stayed 2 nights in Jun 2023

10/10 Excellent

Miguel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Repetiremos....
Stayed 1 night in Jun 2023

8/10 Good

Gyanendra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2023

10/10 Excellent

juana

Liked: Cleanliness, staff & service, property conditions & facilities
Personal agradable. Recepcionista nos ayudo a un problema personal
Stayed 2 nights in Jun 2023

2/10 Terrible

Detlef

Stayed 3 nights in May 2023

10/10 Excellent

Liliana Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities
El personal muy agradable
Stayed 1 night in Aug 2022

8/10 Good

Anja

Stayed 5 nights in Jun 2022

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022

6/10 Okay

Clara Yolanda Michalovic

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
.
Stayed 8 nights in Apr 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019

6/10 Okay

Verified traveller

Sehr runtergekommen, Frühstück ist nix! Erste Nacht ausgelagert
Die erste Nacht war kein Zimmer mehr frei - ebenso erging es 11 anderen Personen!, auch an den folgenden beiden Tagen selbes Prozedere mit Neuankömmlingen..! Als Entschädigung bot man uns HP an, das Essen war allerdings gar nichts! Nicht zu empfehlen, auch das Frühstück lässt zu wünschen übrig. Die Haussubstanz läd ebenso nicht zu einem längeren Aufenthalt ein - Fazit: gebt nen Euro mehr aus und sucht was anderes!
Stayed 7 nights in Sep 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Es un hotel básico, ni fu ni fa, buen trato del personal, aunque no estuvimos muchos días y quizas me esparaba más por otras experiencias en otros hoteles, en general bien, nada del otro mundo.
Stayed 2 nights in Aug 2019

4/10 Poor

Urs

Disliked: Cleanliness, property conditions & facilities, room comfort
Kein 2.Mal, Preis zu hoch für Leistung
Soso lala... Klimaanlage war im ganzen Haus ausgeschaltet, trotz 30 Grad Außentemperatur. Durch die hohe Luftfeuchtigkeit fühlte sich alles im Zimmer feucht an. Der Rahmen vom Spiegel im Bad wurde mit Tesafilm befestigt. Couch war fleckig. Alles im allen ein altes Hotel, das sehr verbraucht wirkt. Ebenfalls waren noch Haare im Bad. Wir hatten 2 Zimmer, auch das andere war nicht besser. Beim duschen kann mann sich verbrennen, da der Wassermicher nicht gut funktioniert. Frühstück war gut 👍, Empfang auch.
Stayed 2 nights in Sep 2019

8/10 Good

Carla

Liked: Cleanliness, staff & service, room comfort
Buon rapporto qualità prezzo
Hotel un po' datato ma con camere rifatte e pulite. Qualcosina non funzionava sopratutto nella spa, la palestra è datata ma pulizia e servizio sono buoni. Abbiamo soggiornato per 13 notti in mezza pensione e nel complesso ci siamo trovati bene.
Stayed 13 nights in Aug 2019

8/10 Good

Dagmara

Liked: Cleanliness, staff & service, room comfort
Stayed 11 nights in Aug 2019

8/10 Good

FRANCISCO

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Todo incluido? Casi nada incluido
Ni se os ocurra contratar el todo incluido no vale la pena, todo de pago excepto una botella de cada tipo de alcohol,de marca que no conoce nadie lo único gratis la cerveza el agua y los refrescos. En cuanto al resto a el Hotel está limpio en la comida aceptable y el trato del personal bueno pero el todo incluido no
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Ça n est pas vraiment un 4 étoiles. Le restaurant est moyen..pas bcp de choix et cuisine moyenne
Stayed 3 nights in Aug 2019

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
HOTEL DE CUATRO ESTRELLAS IMAGINARIAS. HABITACIONES ANTIGUAS CON MUEBLES MODERNOS DEL IKEA LOW COST. SPA SUCIO Y EL BAÑO TURCO FUERA DE SERVICIO, EL HIDRO LE FALTABA PRESION, MUY DECEPCIONANTE. PISCINA PEQUEÑA A FULL DE CLORO DESAYUNO BUFFET BUENO Y VARIADO, EL CAMARERO DE LA PLANCHA ES UN MAQUINA, RAPIDO Y EFICIENTE. TODO EL HOTEL EN GENERAL NECESITA UNA REFORMA INTEGRAL, Y DE 4 ESTRELLAS NADA MAXIMO PARA MI 2-3 ESTRELLAS, NO SE COMO EL GOBIERNO BALEAR PARA OTORGAR LAS ESTRELLA POR CIERTO, EL TODO INCLUIDO ES UNA BASURA PONEN UNA HABITACION CON BEBIDAS, ALGO DE FRUTA Y SANDWICH DE PAN BIMBO Y EMBUTIDO, YO NO CONTRATE EL TODO INCLUIDO GRACIAS A DIOS!!!!
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Comida muy buena pero poco variada.El ambiente es familiar y acogedor ideal para descansar
Stayed 5 nights in Aug 2019

8/10 Good

Elisabeth, Berlin

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nett eingerichtete Hotel. Sehr Sauber. Im Wohnzimmer fehlte mir und auch meine Tochter einen Spiegel. Es gab keinen Wäscheständer auf dem Balkon.
Stayed 9 nights in Jul 2019

4/10 Poor

Verified traveller

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
La comida es pésima,teníamos una habitación para tres y la tercera persona un niño,le prepararon la esquina de un sofá con sábanas, creo que la calidad del establecimiento podría mejorar el personal es excelente y muy atento
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Stayed 4 nights in Jul 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Keine 4 Sterne - sorry. Zimmer waren immer super sauber. Das Personal sehr freundlich. Das Frühstück nicht ausreichend.
Stayed 9 nights in Jul 2019