Outdoor pool, pool umbrellas, pool loungers

Reviews of Hotel THB Gran Playa - Adults Only

4 out of 5
Hotel THB Gran Playa - Adults Only
Paseo Colon 126, Can Picafort, Santa Margalida, Mallorca

Reviews

8.6

Excellent

Rating 10 - Excellent. 65 out of 167 reviews" "
Rating 8 - Good. 78 out of 167 reviews" "
Rating 6 - Okay. 21 out of 167 reviews" "
Rating 4 - Poor. 3 out of 167 reviews" "
Rating 2 - Terrible. 0 out of 167 reviews" "

8.4/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Brendon

Liked: Cleanliness, staff & service
It is conveniently located in the north of Mallorca at Can picafort. The staff at reception and the pool bar were pleasant. I went in for the all inclusive package and I think it was definitely a mistake. Lunch on a daily basis was a let down with a limited menu, so I decided to skip it on the last two daya at the hotel. The selection of cut fruits and cakes at dessert with exactly the same for every lunch and dinner meal. That was exhausting. The drinks package was good and had nice variety. While I was there there was no evening entertainment at all. For the first 3 daya the room that I was allotted had very patch Wifi and the staircase close to it was closed, I requested to move and they did move me to a btter room for the next few day where I had better coverage of wifi. Would I go back, given everything, probably not!
Stayed 5 nights in Oct 2023

10/10 Excellent

Juan Antonio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a really great time there, the buffet is excellent and the hotel staff are lovely and supportive if you have any issue.
Stayed 6 nights in Jul 2023

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Just come home from a week of b b at the Gran Playa. The hotel is perfectly situated 2 mins from the beachfront and the multitude of restaurants and eateries strewn along the promenade as far as you can walk. So many options for drinks and dining. Open all day long and well into the evening. The rooms are basic but have all you require for your stay. Cleaned everyday and bed made. Everything was functioning in the room. ie a/c, fridge, lights, TV. Bed was memory foam and comfortable. Our room had an accompanying balcony which was perfect for drying clothes and towels overnight ready for the next day. Breakfast was from 8-1030 and had an abundance of fresh foods to gorge on whatever your taste. The pool large enough to swim lengths and was surrounded by sunbeds that mostly caught the sun at some or all of the day. Timings of the use of the pool was our only gripe. It was only open from 10-7pm due to having to have a lifeguard on duty at these times. However guests seemed to be permitted to lounge on or baggsie a sunbed before 10am. Early risers will be rewarded!! (beware of towelgate). We used the gym facilities (I know right??!!) once. Sauna Steam and hot tub all worked well. Every member of staff seemed very friendly to us and very helpful. A special mention must go out to Ana on reception. She was amazing and went above and beyond for all our queries and requirements from information gathering to booking excursions, etc. So friendly....WE LOVE ANA!!! Don't hesitate to book!
Stayed 7 nights in Jul 2023

10/10 Excellent

Scarlett Anne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Really friendly service and clean rooms! At night it can get a little noisy due to the outdoor bar being below some rooms but this didn’t impact us. 2 minute walk from the beach and lord of shops / dining options nearby.
Stayed 8 nights in Jun 2023

10/10 Excellent

HELEN

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fabulous time in the hotel, staffs were particularly pleasant. I want to mention Umar in dinning area and Marlon at the bar, they were great, always ready to please the customers with smiles. The buffet was excellent, loads of choices all the amenities was great. Very clean hotel. We loved it and will highly recommend this hotel. Will definitely visit again
Stayed 4 nights in Oct 2022

8/10 Good

Ka Yi

Stayed 5 nights in Sep 2022

10/10 Excellent

Marian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay very much. Reception staff very helpful when, without much notice, my flight was cancelled. All the staff were friendly and happy to help with anything. Thank you - would recommend this hotel & resort. I will always recommend Majorca.
Stayed 7 nights in Sep 2022

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel with friendly staff. Close to beach.
Stayed 5 nights in Aug 2022

10/10 Excellent

Vladislavs

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Jul 2022

8/10 Good

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2021

10/10 Excellent

Rosana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Espectacular atención!
El hotel muy bien, las instalaciones limpias y organizadas. Buena recepción, las señoras que atienden allí son muy amables y serviciales. Lo que más puedo destacar es el servicio, los chicos del bar espectacular, muy simpáticos, la bebida bien servida y sobre todo, de lejos los mejores cocktails que he tomado en un todo incluido, preparados a mano y con ganas, además buenísimos! Gracias por eso equipo de la barra!! Piscina muy tranquila, faltarían algunas tumbonas más, y el socorrista te da las toallas ahí mismo, súper! Habitación lo Justo, no es enorme, simplemente camas, balcón con buenas vistas y baño, súper limpias. El hotel en general me dejó encantada a mi y mi pareja, fin de semana de relax absoluto, mucho silencio y buena atención del personal. Muy comprometidos con el medio ambiente, luces con activación por movimiento, aire acondicionado encendido con las ventanas cerradas de la habitación, agua embotellada en cartón reciclable. Eso si, fumar fuera del establecimiento o balcones.. La comida buffet sin quejas, no hay cantidad pero si calidad, está todo el personal atento que no falte de nada, que esté todo limpio y que no haya platos sucios en tu mesa. El spa tiene jacuzzi, sauna y baño turco aunque este último no funcionaba, una pena, también algunas máquinas de gym con vistas al mar, increíble. Al encargado se lo venía por el hotel, muy comprometido y ayudando al personal. No le bajo ni un punto al 10 de este hotel, y volveremos sin dudarlo.
Stayed 1 night in Jul 2021
Response from G. Castillo- Director on 17 Aug 2021
Muchas gracias Rosana por compartir su experiencia en nuestro hotel. Es muy gratificante recibir este tipo de comentarios, especialmente en estos tiempos tan complicados para todos. Se los haremos llegar a nuestro personal, que es nuestro mejor activo. Esperamos verles de nuevo en THB Gran Playa. Saluos cordiales

6/10 Okay

Verified traveller

Stayed 14 nights in Jul 2020
Response from G. Castillo- Director on 25 Jul 2020
Gracias por elegir THB Gran Playa

10/10 Excellent

Verified traveller

Stayed 5 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the individuality of the hotel., small, minimalist, nice rooms etc. Food very good and the locality ie beach round the corner and plenty of other places to visit. The only bugbear was the smoking.I know it was in outside areas but the smoking at times was choking. There should be smoke free areas outside.
Stayed 7 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Amenities, property conditions & facilities
This hotel is in a great location; 2mins walk to the beach, restaurants and bars. 5mins walk from the bus stop to/from Palma airport. Some lovely staff, particularly Ansus, who is always smiling, willing to help, have a chat. The bedroom cleaning was a bit of an issue for my friend and I. One day it was great, the next; only the beds made and new towels given. Could have been more consistent
Stayed 4 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Expedia booking 2 hours before arrival was not received when we got to counter so we had to wait 30 minutes to check in
Stayed 1 night in Aug 2019

8/10 Good

Charlotta

Liked: Staff & service, property conditions & facilities
Good food for the price. Gym very small.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just spent a week in THB I must say that the staff were always friendly and greeting when passing by them, comfy beds good size of room, bathroom could be more cleaned has there was some mould but good size. Rooms can be cleaned every day, each room has a balcony when I booked my room I booked sea view when arrived was given another room but next day we were moved they were very helpful. ( client are always right ) I must say the swimming pool was always crowded if you want to spend time by the pool you need to go early, entertainment in the evening was good too specially the Flamengo girls,Friday and Saturday night Food was good and tasty too Will I go back YES i will Loved the location a bit price the drinks but a lot of places where you can eat or drink cocktails
Stayed 7 nights in Aug 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2019

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First solo trip hotel was great staff friendly and helpful. Great location close to bars restaurants and the beach. You can’t smoke round the pool area and but you can at the pool bar so not a huge issue I was disappointed that the tea coffee and milk were not replenished daily also no complimentary shampoo/conditioner which I would have expected in a 4* Hotel. Overall nice hotel close to everything you could need.
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, great location. Zzzzzxxxxxxxxxxxxxxx
Stayed 7 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Clean tidy Hotel good food close to location we needed for a cycling event. Reception a little slow, wif-fi poor.
Stayed 5 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern hotel near the beach
Just stayed at this hotel for one night when visiting Mallorca. Very modern interior in good condition. Great breakfast buffet. Seems to be mainly frequented by German tourists. Nice pool area and just a minute walk to the beach. Loads of shops and restaurants nearby.
Stayed 1 night in Oct 2018

8/10 Good

Matthew

Very Enjoyable
We stayed here for a wedding and left the children at home. Did the job perfectly, nice and quiet, very comfy beds. Bathroom could do with an update but all all in all very good with an excellent breakfast offering too. Would happily stay here again should I be in the area Thanks
Stayed 4 nights in Aug 2018
Response from THB Gran Playa Team on 31 Aug 2018
Dear Matthew, Thank you very much for you nice comments and positive feedback. We are very glad to know that you enjoyed you stay with us. We hope to see you again another season! Best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Nice hotel, but what we paid it shouldn't been better.
Stayed 4 nights in Jul 2018
Response from THB Gran Playa Team on 3 Sept 2018
Dear guest, Thank you very much for your review. We are sorry that our hotel doesn't correspond to your expectations. We constantly work to improve our service and facilities because our objective is customer satisfaction.

8/10 Good

William, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, brilliant location
We are returning guests. The staff gave us a warm welcome and rewarded our loyalty by giving us the room we requested. The staff are friendly and very efficient.
Stayed 14 nights in Jun 2018
Response from THB Gran Playa Team on 18 Jul 2018
Dear Sr. William, We gratefully thank you in advance for your positive feedback. We are very pleased to know you have enjoyed your stay with us. We would be glad to welcome you next year. Best regards from THB Gran Playa team.

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant holiday hotel
The hotel was excellent in such a scenic area of Majorca, the wellness suite on the 4th floor was a bonus.
Stayed 3 nights in May 2018
Response from THB Gran Playa Team on 28 Jun 2018
Dear Barry, We gratefully thank you in advance for your positive feedback. We are very pleased to know you have enjoyed your stay in our hotel. We hope to welcome you as soon as possible. Best regards from the staff of THB Gran Playa.

8/10 Good

Benjamin, Toronto

Liked: Cleanliness, staff & service
You can go there if there is a good deal
Nice hotel all inclusive that needs to improve few points. Avoid rooms facing the commercial street if you want to be able to sleep before 1:30 am. Good service, except at the bar where it was ok. Alcohol for the all inclusive is disgusting.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel near the beach
hotel was very good staff where great, food was very good ,rooms where very clean and beds very comfortable would differently stay there again

8/10 Good

Karen, Christchurch

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last Minute getaway
The hotel was modern and clean, although my room faced a very busy street so it was noisy and I was woken up several times during the night by people shouting. Having said that as a last minute booking I can't really complain as I had a great time. There was a good variety of food, which was cooked to a high standard and the drinks were reasonably priced, if you like a few drinks in the evening it would probably be worth upgrading to all inclusive, which cost 20 euros a day.

10/10 Excellent

Nader

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Everything was lovely from check in to check out, staff were very friendly, Hotel is clean in a very good location and the beach is just behind the hotel.

10/10 Excellent

Sally, Edinburgh, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and comfortable high quality facilities
We read some previous reviews after booking and came with some trepidation. We needn't have worried. We stayed for 5 nights at the beginning of June and cannot fault the hotel or staff. The food is good and plentiful. Fresh fruit is in plentiful supply at all meals. There is a hotplate providing a variety of freshly cooked meat and fish at dinner and lunch in addition to the prepared dishes. Dinners are based on a different theme each evening. Drinks and wine are perfectly fine. Pool is nice, lovely flowers growing around it. Reception staff are friendly and very helpful, check in was quick and efficient and we were able to check in early. Our room was on the top floor facing the sea which we could see, but as the hotel is two streets back from the sea there are buildings in between. The room was not huge but perfectly adequate. Good bathroom with shower over the bath. Plenty of toiletries. Kettle was provided and tea, coffee etc. A large bottle of water was there when we arrived and there is a fridge in the room. TV channels included BBC1,BBC 2, ITV 1,2 & 3. The sea and beach were spotlessly clean and less than 5 minutes walk away. Lots of shops cafes & restaurants nearby prices were very good. We had a taxi transfer both ways from the airport which cost 70-80 euros. It took around 45 minutes so if there are a few of you, well worth it. Taxis are either pre arranged fares or on a meter. Good buses around the area run from just up the hill. A very enjoyable stay, recommend

8/10 Good

BRIAN, UNITED KINGDOM

Liked: Cleanliness, staff & service, property conditions & facilities
FAIR STANDARD OF HOTEL , GOOD LOCA.TION ,GO AGAIN COUPLES ALL AGES, NO SEA VEIWS, 200 MTS BEACH
GODD LOCATION, 200MTS FROM GREAT SANDY BEACH CENTRAL LOCATION TO RESORT ,NO SEA VEIW AT THIS HOTEL ,BUT HOTEL GOOD IN GENRAL CLASSED AS A 4* BUT MORE LIKE A GOOD 3* UK STANDARDS THAT IS ,FOOD GOOD AND PLENTY OF VARIETY ,NICE POOL AREA COULD BE BIGGER BUT OK, GOOD HOTEL FOR COUPLES AND FAMILYS OF ALL AGES, OVERALL PITURE MY OPINION AS A WELL TRAVLED TOUR MANAGER YES WOULD TELL FRIENDS TO USE THIS HOTEL STAFF GOOD AND FREINDLY GODD BAR AREA AND SEATING 1HR 30MINS FROM PALMA AIRPORT HAVE A GO YOU WILL LIKE IT WE DID MY WIFE AND I WILL GO BACK ,ALSO I USED HOLIDAY TAXIS BOTH WAYS VERY GOOD AND EASY TO USE IF YOU DONT WANT TO DRIVE AND PROFESSIONAL . BRIAN N.IRELAND

10/10 Excellent

ivan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nos han tratado a cuerpo de rey!!! Un diez al personal del hotel, empezando por Ana de recepción pasando por José jefe de sala del comedor y su equipo, y por supuesto Juanillo y su compañera en el bar-terraza, un placer haber estado unos días!!! Volveremos!!
Stayed 5 nights in Oct 2023

10/10 Excellent

Regis

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Superbe séjour a renouvelé l'année prochaine très probablement
Stayed 9 nights in Sep 2023

8/10 Good

celine

Liked: Staff & service, amenities
The hotel is announced as a 4 star hotel that is in reality no more than 3 star hotel being well re-designed. The personal is really friendly and is doing a good job. However, they are not educated for working in a 4 star hotel. There is a swimming pool guard at the pool. The hotel is surrounded by many restaurants and the beach is just 5 min walking distance. There is all commodities around.

10/10 Excellent

Francisco Javier

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La habitación muy bien,amplia limpieza, estupendo el personal de 10 que trabajan allí sobre todo las chicas de recepción y una chica de la limpieza que era de Sevilla. Si volvemos a Mallorca sin duda repetiremos una zona tranquila y el hotel genial.
Stayed 5 nights in Sep 2023

10/10 Excellent

Diu Xuan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Die Unterkunft hatte eine gute Lage. Strand, Supermärkte, Restaurants und Souvenirshops in unmittelbarer Nähe. Vor Ort gab es genug Parkplätze auf der Straße. Das Frühstück und der Service waren gut. Rundum ein super Hotel.
Stayed 6 nights in Aug 2023

8/10 Good

christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023

10/10 Excellent

ELISABETTA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All people of the staff were awesome. At the reception, at the restaurant, at the bar. Especially Ana, José, Marlon, Juanillo, Yolanda, Madi, Laura... But generally everyone in this Hotel is very nice and kind. The room and mostly everywhere was really beautiful and clean.
Stayed 7 nights in Jul 2023

10/10 Excellent

Emilio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buffet de desayuno muy variado y de buena calidad
Stayed 3 nights in Aug 2023

10/10 Excellent

Marco Antonello

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Aug 2023

10/10 Excellent

Bram

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top hotel met goede ligging
Het was een erg fijn hotel, niet te groot maar ook zeker niet te klein. Ontbijt was uitgebreid en goed verzorgd. Vriendelijk personeel en ideale ligging tenopzichte van het strand en de restaurants.
Stayed 9 nights in Jul 2023

10/10 Excellent

Nina

Stayed 3 nights in Jul 2023

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2023

6/10 Okay

Sajithah

Stayed 8 nights in Jul 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2023

10/10 Excellent

Patrik

Stayed 7 nights in May 2023

8/10 Good

Lars

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Oct 2022