Dear Guest,thank you so much for taking the time to share your amazing feedback about your recent stay with us.We are very pleased to learn that you have enjoyed our JS Hotel experience with highlights including the prime location of the hotel and its surroundings.We genuinely love to pamper all of our guests. It is therefore a great satisfaction for us to read that you have had such a wonderful time with us.Hoping to welcoming you again soon!Best wishes, the entire JS Hotels Team

Dear Guest,thank you very much for sharing your experience with us at our hotel. For us it is extremely important to know the opinion of each and every one of our clients and to learn and improve every day with their evaluations. We do our very best to provide our guests with the best possible value for money every day, so we ask for your kind understanding that we charge certain services such as a safe that not all of our guests are using.At the reception desk our guests can request a kettly or tea making facilities.Our bath towel change system is common practice in many hotels, partly to minimise the environmental footprint of our operations. We regret that you were surprised, but it is very likely that you will find this extra charge for changing in other hotel establishments if you wish to do so on a daily basis.We are very sorry that your stay was not fully satisfactory and we hope to be able to greet you again at our hotel, a sign that you have given us a new opportunity to change your mind. Best regards, JS Hotels Team

Dear Marian, thank you for choosing to stay with us and we are glad to hear that your stay with us was a memorable one! We are very happy to hear that our staff and service met your needs and expectations. With regards to the sunbeds, this issue is being transmitted to our guests already during check-in. Further, the management is doing its best to control this problem but sometimes it gets very complicated. Also, this issue is posted in all the elevators with the recommendation to our customers to please NOT reserve sunbeds before 9:00 am. We are very sorry about any inconvenience you may have had. We hope we will have the pleasure of welcoming you back to the hotel again. Best wishes, JS Hotels Team

Dear Allan, we very much appreciate you taking the time to provide us with such detailed feedback about your stay, and we are very sorry to read that several things throughout your stay did not meet your expectations. We do our very best to provide our guests with the best possible value for money every day, so we ask for your kind understanding that we charge certain services such as a safe that not all of our guests are using. Our pool towel change system is common practice in many hotels, partly to minimise the environmental footprint of our operations. We regret that you were surprised, but it is very likely that you will find this extra charge for changing in other hotel establishments if you wish to do so on a daily basis. We are very disappointed to read about the cleanliness in the hallwayas this is not representative of our usual high standards. Please accept our sincere apologies for the inconvenience caused, and note that we have passed on these concerns onto our Head Housekeeper to investigate. We always ask our guests if they have enjoyed their stay. Choosing not to say anything at the time but instead to write us after checking out gives us no opportunity to improve your stay unfortunately. We wish you all the best! With kind regards, JS Hotels Team

Dear Manisha, thank you very much for taking the time to write a review. Comments like yours help us to confirm that we are working in the right direction and keep us highly motivated to carry on doing so. Best regards, JS Hotels Team

Dear Robert, thank you so much for sending in your friendly review. It is such a boost to morale to all, when we receive such positive feedback like yours. Wonderful to hear that you had an excellent stay with us at our newly refurbished hotel, we are very proud of! Our aim is to provide our guests with memorable experiences and we are delighted to learn that we were able to leave a positive impression. Please be assured that your comments about the excellent service will be shared with the entire team in order to motivate them to always deliver the best to our guests. Thank you for taking the time to share your experience. We hope that we will be able to welcome you back soon and that you will be able to enjoy a well - earned rest soon again. With best wishes, the entire JS Hotels Team

Dear Guest, thank you for your lovely comments as well as the time spent leaving your experience here on Expedia. You're right! We have a great team that works daily to offer everyone who visits us a unique and personalized service. We hope to be able to welcome you back soon. Sincerely, JS Hotels

Dear Guest, first of all, thank you very much for trusting us in order to enjoy a few days of rest on the beautiful island of Mallorca. We are thrilled to read that the modern, and comfortable decoration of the hotel and great facilities made your stay more comfortable. We apologize for your disturbed night’s sleep. We rarely receive such feedback. It is very difficult to react to some ones complaints after the event. If we had been made aware of any issues at the time, we would have made our greatest effort to resolve them for you at the time. We hope that we will be able to welcome you back soon and that you will be able to enjoy a well earned rest soon again. With best wishes, the entire JS Hotels Team

Dear Guest, thank you for your lovely comments as well as the time spent leaving your experience here on Expedia. Our hotel facilities have been designed to offer our guests the greatest possible comfort and to make their vacations an unforgettable experience. We should also mention that we do our very best to provide our guests with the best possible value for money every day and we are proud that you feel able to confirm that the quality we provide is on a level with our highly competitive rates. Having read your review about your stay at our Hotel, we now see where and how we can still improve our service. Thank you very much. It is a great help indeed. We look forward to welcoming you back in the near future. Best wishes, JS Hotels Team

Dear Guest, we are glad to know that you have chosen one of our JS hotels to enjoy the wonderful island of Mallorca. Our hotel facilities have been designed to offer our guests the greatest possible comfort and to make their vacations an unforgettable experience. Thank you very much for recommending us and we hope to have the opportunity to be able to welcome you again soon. Many thanks from the entire JS Hotels Team

Dear Guest, our aim is to provide our guests with memorable experiences and we are delighted to learn that we were able to leave a positive impression. Please be assured that your comments about the excellent service will be shared with the entire team in order to motivate them to always deliver the best to our guests. As for the food temperature, we would like to comment that our dinner is served in buffet form and we really try our best to keep the food as hot as possible once it came out of the kitchen. We took note of your comment and will continue to do our best to keep the food as hot as possible. Thank you for taking the time to share your experience. All the best, JS Hotels Team

Dear Guest, thank you for your lovely comments as well as the time spent leaving your experience here on Expedia and for your perfect score! You're absolutely right! We have a great team here that works daily to offer everyone who visits us a unique and personalized friendly service. We hope to be able to welcome you back very soon. Sincerely, JS Hotels Team

Dear Guest, we very much appreciate you taking the time to provide us with such detailed feedback about your stay. We are very sorry to read that some things during your stay did not meet your expectations. Please note that your concerns have been passed on to our housekeeping management. We do hope you give us another chance as we will definitely improve our services. Kind regards, the entire JS Hotels Team

Dear Ricardo, thank you for your lovely comments as well as the time spent leaving your experience here on Expedia. We are excited to know that your stay has been so satisfactory, for us it is paramount to know that our guests have felt comfortable and just like at home during their visit. Having read your review about your stay at our Hotel, we now see where and how we can still improve our service. Thank you very much. It is a great help indeed. Indeed, the hotel is close to the beach. The beach invites for a lovely walk and sunbathing. There are also some restaurants and bars serving lovely meals. We do our very best to provide our guests with the best possible value for money every day, so we ask for your kind understanding that we charge certain services such as a safe that not all of our guests are using. We hope that we will be able to welcome you back soon and that you will be able to enjoy a well earned rest soon again. With best wishes, JS Hotels Team

Dear Jodie, thank you very much for taking the time to tell us about your stay at our JS Hotel. Comments like yours help us to confirm that we are working in the right direction and keep us highly motivated to carry on doing so. We are happy to hear that you enjoyed our excellent location and that our rooms were according to your likings. It was our pleasure to have you as our guest. Sunny regards, JS Hotels Team

Dear Ria, thank you so much for sending in a review. It is such a boost to morale to all, when we receive such positive feedback like yours. Our staff takes great interest in our guests to ensure that they are having a pleasant stay with us. We are very proud of them and it is always pleasing to receive such kind feedback as yours. We are thrilled that you found them to be helpful and caring. We shall ensure that all of your kind comments and praise are passed on to the team and that their service is duly recognized. All the best from the entire JS Hotels Team

Dear Guest, our aim is to provide our guests with memorable experiences and we are delighted to learn that we were able to leave a positive impression. Please be assured that your comments about the excellent service will be shared with the entire team in order to motivate them to always deliver the best to our guests. Thank you for taking the time to share your experience. Sunny regards, JS Hotels Team

Dear Guest, we are so pleased to read about your recent stay at our Hotel. And we are very proud about your lovely words regarding our friendly team. Comments like yours help us to confirm that we are working in the right direction and keep us highly motivated to carry on doing so. We are already very much looking forward to your next visit with us. Thank you very much and kind regards! The entire JS Hotels Team

Dear Saint, thank you for taking the time to review your stay with us. We are very happy to read that you felt at ease and that you enjoyed our Hotel. This is really one of the things that we try to achieve. Also, we are very happy to know that the diversity of our buffet has captivated you. Our food is one of our flagships and we are proud of the skill and taste of our chefs, whose aim is to fully satisfy our guests with their culinary delights. Your review really helps to motivate the entire team and will help other holidaymakers to make an informed choice as to their accommodation on Mallorca. With best wishes, JS Hotels Team

Dear Guest, we are glad to know that you have chosen one of our JS Hotels to enjoy the wonderful island of Mallorca. Our hotel facilities have been designed to offer our guests the greatest possible comfort and to make their vacations an unforgettable experience. We are also very excited to read that you have enjoyed our food, as our chefs and the entire kitchen team work daily in order to offer our guests a varied offer of the highest quality. However, we are sorry about the SPA. Please next time do not hesitate to inform our staff directly. They would have been happy to resolve this issue. We hope that we will be able to welcome you back soon and that you will be able to enjoy a well earned rest soon again. With best wishes, JS Hotels Team

Lieber Dirk,vielen Dank für Ihre Rückmeldung.Es tut uns leid zu lesen, dass Ihr diesjähriger Aufenthalt nicht mit Ihrem vorherigen Erlebnis in unserem JS Palma Stay vergleichbar war, aber wir freuen uns, dass er dennoch zufriedenstellend war. Bitte beachten Sie, dass unsere verschiedenen Häuser unterschiedliche Zielgruppen ansprechen und einzigartige Erfahrungen bieten. Sollten Sie uns wieder einmal besuchen, kommen Sie bitte während Ihres Aufenthaltes mit sämtlichen Anliegen auf uns zu, denn nichts liegt uns mehr am Herzen, als dass Sie einen erholsamen und wohltuenden Urlaub bei uns verbringen. Wir hoffen dennoch, Sie in Zukunft wieder in einem unserer JS Hotels begrüßen zu dürfen.Mit freundlichen GrüßenIhr Team von JS Hotels

Liebe Julia,vielen Dank für Ihr Feedback und Ihre freundliche Empfehlung!Wir entschuldigen uns für die Unregelmäßigkeiten in der Zimmerreinigung, die Sie während Ihres Aufenthalts erlebt haben. Unser Hotel hat normalerweise einen sehr hohen Sauberkeitsstandard und unser oberstes Ziel ist es, dass jeder Gast einen angenehmen und entspannten Aufenthalt bei uns hat.Sollten Sie uns wieder einmal besuchen, kommen Sie bitte während Ihres Aufenthaltes mit sämtlichen Anliegen direkt auf uns zu.Wir freuen uns schon auf Ihren nächsten Besuch.Freundliche GrüßeIhr JS Hotels Team

Dear Ariane,it is so lovely to read here that you had a beautiful impression of our JS Hotel. Thank you very much for sharing your comments with the travellers community and for the time taken to write your kind review. It would be our absolute pleasure to welcome you back in the near future. Kind regards, JS Hotels Team

Lieber Kjell,zunächst einmal vielen Dank, dass Sie sich für unser JS Hotel entschieden haben, um Ihre Tage der Entspannung zu genießen.Ihren Kommentar über fehlende Handtücher nehmen wir sehr ernst. Unser Reinigungspersonal hat ein ausführliches Protokoll beim Saubermachen der Zimmer zu erfüllen und es tut uns leid, dass dies in Ihrem Fall nicht korrekt erfolgt ist. Bitte melden Sie solche Fälle an der Rezeption, damit wir sofort darauf angemessen reagieren und Sie Ihren Urlaub unter den besten Bedingungen verbringen können.Da die Gastronomie eine der Hauptsäulen unseres Unternehmens ist, bedauern wir aufrichtig, dass wir Ihre kulinarischen Wünsche nicht erfüllen konnten. Unser talentiertes Team von Köchen ist bestrebt, unsere Gäste mit einer großen Auswahl an lokalen und internationalen Köstlichkeiten zu überraschen zubereitet aus Zutaten von höchster Qualität.Es tut uns sehr leid zu lesen, dass Ihnen der Aufenthalt nicht so ganz gefallen hat.Mit freundlichem GrußIhr JS Hotels Team

Lieber Marc,vielen Dank für Ihr freundliches Feedback nach Ihrem Aufenthalt bei uns.Es freut uns sehr zu lesen, dass Sie Ihren Urlaub bei uns genossen haben.Es ist immer erfrischend, positive Kommentare zu erhalten. Wir werden Ihr Feedback an unser Restaurant weiterleiten.Wir freuen uns darauf, Sie in naher Zukunft wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßendas gesamte JS Hotels Team

Liebe Hannah,vielen Dank für Ihren freundlichen Kommentar über unser JS Hotel. Wir freuen uns sehr, dass Sie einen angenehmen Aufenthalt bei uns hatten und natürlich besonders über Ihre positive Bewertung.Wir sind sehr stolz auf unser Hotel und das Team, das hier arbeitet, und es ist uns eine Freude, so positives Feedback von unseren Gästen zu erhalten.Es wäre uns eine Ehre, Sie recht bald wieder in unserem Hotel willkommen zu heißen. Sonnige Grüßedas gesamte JS Hotels Team

Dear Simon,we greatly appreciate you for taking the time to provide us with your feedback regarding your experience with us, and we are very very sorry to learn that a couple of things were not up to par with your expectations during your last visit. We apologise for the housekeeping irregularities you experienced during your recent stay. Our hotel normally has a high standard of cleanliness and our primary aim is to ensure that every guest has a pleasant and relaxing stay with us. We are very sorry that that was not the experience you had.We have also taken a note of the smell you have mentioned for further investigation. We do not usually receive feedback of this type, however we will, without doubt, check on this.Now that we have read your review about your visit at our Hotel, we can see where and how we can improve our equipment and facilities. Thank you very much. This is indeed a great help.We deeply regret that your experience at our hotel was not as expected.At JS Hotels we appreciate the positive as well as the negative comments that help us to improve every day.With kind regardsthe entire JS Hotels Team

Estimada Mayka,en primer lugar, muchas gracias por compartir con la comunidad de Expedia sus impresiones tan positivas de sus vacaciones en nuestro JS hotel.Nos complace mucho saber que ha disfrutado de su estancia junto a nosotros y que hemos cumplido con sus expectativas.Para todo el equipo es un placer recibir tan bonitas palabras sobre nuestro servicio, pues la satisfacción de nuestros huéspedes es la mejor recompensa que podemos recibir. Será un placer compartir personalmente sus comentarios.Ojalá pronto pueda volver a planificar una escapada a Mallorca y disfrutar de unas merecidas vacaciones con nosotros. ¡Mientras tanto les deseamos un feliz día!Atentamente, todo el equipo de JS Hotels

Dear Angy,we would like to apologize for not answering in your own language. We are replying in an international language so as to make ourselves understood.It gives us great pleasure to learn that you have enjoyed our JS Yate Hotel experience with highlights including the prime location of the hotel and the excellent service delivered by our proud service ambassadors.Thank you for writing a review about your stay with usWe look forward to welcoming you back to our JS Yate Hotel.   Sincerely, the entire JS Hotels Team

Lieber Mario,vielen Dank, dass Sie sich für unser JS Hotel entschieden haben, um Ihren Urlaub auf Mallorca zu verbringen und Ihre Erfahrungen hier zu teilen.Es freut uns sehr zu hören, dass Sie sich bei uns so wohlgefühlt haben und dass Sie rundum zufrieden waren. Für uns ist es schön zu wissen, dass wir auf dem richtigen Weg sind. Es wäre uns eine Freude, Sie recht bald wieder in unserem Hotel willkommen zu heißen. Sonnige Grüße,das gesamte JS Hotels Team

Liebe Bärbel,vielen Dank für Ihren freundlichen Kommentar über unser JS Yate Hotel. Wir freuen uns natürlich sehr zu lesen, dass Sie einen so angenehmen Aufenthalt bei uns hatten und über Ihre positive Bewertung.Besonders aber haben wir uns über Ihren Kommentar zu unserem Team gefreut. Es ehrt uns immer wieder sehr, wenn unsere Gäste unser Verständnis von Service und Qualität so nah erleben und dies auch gern weitersagen.Es wäre uns eine große Freude, Sie recht bald wieder in unserem JS Hotel willkommen zu heißen. Sonnige Grüße,das gesamte JS Hotels Team

Dear Luigi,first of all, we would like to apologize for not answering in your own language. We are replying in an international language so as to make ourselves understood.Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay a pleasant one.We apologise for the housekeeping irregularities you experienced during your recent stay. Our hotel normally has a high standard of cleanliness and our primary aim is to ensure that every guest has a pleasant and relaxing stay with us. We are very sorry that that was not the experience you had.With regard to the towels and as a sustainable hotel, we always administer them at the request of the guest. We take note in case there has been a misunderstanding which we are very sorry for. We encourage you to please communicate any issues to our friendly team next time, who would had been delighted to assist you. We are truly honoured that you chose to stay with us.Best wishes, JS Hotels Team

Lieber Kurt, vielen herzlichen Dank für Ihre positive Bewertung. Wir freuen uns sehr, dass Sie in unserem JS Hotel ein paar herrliche Tage der Ruhe und Entspannung genießen konnten, vor allem bei dieser tollen Strandlage. Wir freuen uns auch sehr, dass Sie unser gastronomisches Angebot hervorheben und genossen haben. Wir bieten eine breite Palette von Speisen an, um die Bedürfnisse und Wünsche aller unserer Gäste zu erfüllen. Wir bedauern sehr, dass Sie das Gefühl hatten, dass wir die Sonnenliegereservierung nicht kontrollieren. Unsere Einrichtung hat ganz klare und sichtbar öffentliche Regeln für alle unsere Gäste. Es wird deutlich darauf hingewiesen, dass Gäste die Liegen nicht länger als zwei Stunden reservieren dürfen. Es tut uns leid, dass einige unserer Gäste diese Regel nicht eingehalten haben, und bitte haben Sie Verständnis dafür, dass wir versuchen, die Regeln durchzusetzen und gut zu kommunizieren. Leider sind einige unserer Gäste nicht darum bemüht die Regeln zu respektieren. Wenn ein Gast seinen Wunsch bekundet, eine Liege zu benutzen, und es keine Verfügbarkeit gibt, versuchen wir immer zu helfen. Daher bitten wir Sie, sich in diesen Fällen direkt an unsere Rettungsschwimmer oder an unser freundliches Team an der Rezeption zu wenden. Nochmals vielen Dank für Ihren Besuch, wir hoffen, dass Sie eine angenehme Heimreise hatten und freuen uns, Sie baldmöglichst wieder bei uns begrüßen zu dürfen. Sonnige Grüße, Ihr JS Hotels Team

Dear Rusudan, thank you so much for sending in such a lovely review. It´s wonderful to read you had an excellent stay with us! Our aim is to provide our guests with memorable experiences and we are delighted to learn that we were able to leave a positive impression. Please be assured that your comments about the excellent service will be shared with the entire team in order to motivate them to always deliver the best to our guests. We hope that we will be able to welcome you back next year! With best wishes, JS Hotels Team

Lieber Dimitri, wir möchten uns sehr herzlich dafür bedanken, dass Sie sich für unser Hotel entschieden haben, um Ihren Urlaub zu genießen. Wir sind sehr stolz auf unser Hotel und das Team, das hier arbeitet, und es ist uns eine Freude, so positives Feedback von unseren Gästen zu erhalten. Wir arbeiten sehr hart daran, dass unsere Gäste eine wundervolle Zeit in ihrem Urlaub haben, und wir freuen uns, dass auch Sie Ihre Erfahrung bei uns genossen haben. Wir hoffen, dass wir Sie recht bald wieder bei uns begrüßen dürfen. Mit den besten Wünschen, das gesamte JS Hotels Team

Dear Tomasz, first of all, we would like to apologise for not responding in your language. We reply in an international language to make ourselves understood. Thank you for giving us a perfect rating and for recommending our hotel to other travellers. We are very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future. With sunny greetings from Mallorca! JS Hotels Team

Lieber Lukas, vielen Dank für Ihren freundlichen Kommentar über unser Hotel. Wir freuen uns sehr, dass Sie einen angenehmen Aufenthalt bei uns hatten und natürlich besonders über Ihre positive Bewertung. Lieben Dank auch für das große Lob an unsere Küche. Unsere Buffetauswahl ist abwechslungsreich und wird täglich frisch zubereitet. Unser Essen wird von unseren Gästen sehr oft gelobt. Schön, dass wir auch Ihre Geschmacksrichtung damit getroffen haben. Wir hoffen, dass wir Sie recht bald wieder bei uns begrüßen dürfen. Mit den besten Wünschen, das gesamte JS Hotels Team

Lieber Wilfried, vielen Dank, dass Sie sich die Zeit genommen haben, nach Ihrem letzten Aufenthalt bei uns eine Bewertung abzugeben. Es ist sehr schön zu wissen, dass Sie eine so gute Zeit hatten. Wie Sie auch erwähnen, ist unser Frühstücksangebot sehr vielfältig und es ist für jeden Geschmack etwas dabei, denn wir wissen, dass ein gehaltvolles Frühstück der beste Start in den Tag ist. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen, das gesamte JS Hotels Team

Dear Guest, first of all we would like to apologize for not being able to answer in your language. We would like to thank you very much for choosing our JS hotel for your vacation. We are glad that you enjoyed your stay with us. All our employees work every day to provide our guests with a very special personal and friendly service. Merci beaucoup for the lovely fotos! All the best and with kind regards, JS Hotels Team

Dear Jantina, first of all, we would like to apologize for not answering in your own language. We are replying in an international language so as to make ourselves understood. Thank you so much for sharing your positive experience with other travellers hero on expedia. Regarding the breakfast, we know how important it is for our guests to have a great start into the day, therefore a lot of time and effort goes into deciding upon the food options available and sourcing the best ingredients. We are happy to learn that you enjoyed our services and facilities, and that you had a peaceful rest. It is always a pleasure to learn that our guests have enjoyed staying with us. All the best, the entire JS Hotels Team